We’re Civica and we help governments deliver critical services for citizens all around the World. From local government to federal government, to education, to health and care, over 5000 public bodies across the globe engage Civica to help provide critical services to over 100 million citizens.

About the role:

Civica is currently recruiting talented individuals to join the team at Fines Victoria supporting the Victorian Department of Justice and Community Safety.

Our Customer Service Representatives are the first point of contact for customers who need help understanding their options or taking action to manage their fines.

Fines can be scary or confusing for some customers and this critically important role provides you with the opportunity to make a positive difference in a customer’s day. We absolutely love the feedback we get from our customers telling us how our team have helped support them!  

• Start Date: Monday 3rd of February 2025
• Rotating Roster - Monday to Friday 8:00am – 6:30pm- No weekend, public holiday or night shifts.
• Commence training and working in our Melbourne CBD office for the first 2 week conveniently located next to Flagstaff station and then training will commence in our Geelong office for 10 weeks. Work from Home after successful completion of training and having reached base performance standards.
• Hybrid Work Environment – Come and enjoy our newly renovated office space with your workmates and/or spend up to 90% of your time working from home. Whatever the right balance is for YOU.
• Permanent, Full-time role offering a starting salary of $70052 (Inclusive of super).
• Guaranteed generous salary increases for the next year.
• Terrific benefits including up to 15 weeks of paid parental leave.
• Skilled and friendly support network including Team Leaders and subject matter experts.
• We grow our own! Fantastic opportunity for future career development in either operations or software development.

 What we are looking for:

• A passion for providing outstanding customer service.
• Comfortable navigating computer systems or programs.
• Can understand and follow a documented process.
• Strong interpersonal and communication skills.
• Self-motivated and driven to achieve goals.
• Team focused and flexible.

 These roles will be filled quickly. Don’t miss out, apply today!

SIXT Australia is on the lookout for a Full Time Customer Experience Agent/Vehicle Detailer (38 hours per week) to join the team at Coffs Harbour. 

As a Customer Experience Agent/Vehicle Detailer, you will provide exceptional customer service, create and act upon opportunities to make sales, and ensure all rental vehicles meet SIXT Australia’s vehicle presentation standards. 

Your key responsibilities will include:  

• Communicating with customers face-to-face, over the phone, and via email
• Opening and closing rental agreements  
• Selling additional over the counter rental products  
• Managing reservations and organising fleet 
• Ensuring vehicles are cleaned and presented to the correct standard, ready for the next customer  
• Inspecting and recording vehicle damage  
• Delivering vehicles between sites  
• Maintaining a clean and safe working area 

AEC Woolloongabba is a purpose-built, 24 hour, Emergency Animal Hospital with over 85 clinical and support staff, all focused on providing the best patient and client care in a supportive, team environment.

We are looking for a friendly and organized Customer Care Representative to join a fast-paced and exciting environment and be a welcoming face to our clients and their pets!

As a part of the Customer Care team, your duties will include: 

• Part Time role, 30 - 35 hours per week across a variety of day shifts, evenings and weekends
• Handling a high volume of inbound calls
• Welcoming clients and their pets to the hospital
• Booking and managing appointments
• Invoicing and taking payments – including cash and EFTPOS
• Processing payments on Vetpay, Zippay and Afterpay  finance platforms
• Data entry and requesting documents from referring vets and clients
• Managing email enquiries
• Liaising with referring vets

About your experience and skill:

• Minimum 2 years' experience in a reception/customer service role
• Ability to remain calm under pressure, during busy times, emergency situations or while dealing with difficult clients
• Strong computer literacy skills
• Experience with appointment entries, invoicing, and taking payments
• Ability to manage your time effectively 
• Amazing attention to detail
• Friendly, warm and professional phone manner with the ability to converse with a range of different people with compassion and empathy
• Strong interpersonal and relationship skills
• Flexibility to work a range of shifts and availability during busy peak seasons (Christmas, Easter, school holidays)

If you have a genuine love for animals and a passion for providing excellent customer service, we would love to hear from you! Apply now via the link!

• 50% off Team Member Discounts on Accommodation 
• Stunning Resort Location in The Hunter Valley 
• Take a Step Up in Your Management Career 

Oaks Cypress Lakes Resort are currently seeking an experienced and dedicated Housekeeping Manager.  

Job Responsibilities:

• Ensure a high standard of cleanliness is evident throughout the property in Housekeeping (in rooms, public and common areas);
• Build a productive and professional relationship with Housekeepers staff members, Housekeepers clients and all contractor personal;
• Lead housekeeping team to provide an excellent cleaning service;
• Oversee daily on the job training for all cleaning employees;
• Maintain accurate financial, maintenance and inventory records.
• Lead the recrutiment process for your team