Sodexo is a leading provider of operations, maintenance, and refurbishment services for non-process infrastructure to clients in the mining and oil & gas sectors across Western Australia. We play a vital role in supporting the resource sector by delivering high-quality catering, hospitality, and facilities maintenance services, ensuring smooth operations for our clients.

We currently have three Customer Service Representative positions available in our Command Centre Team, based in our Balcatta office, WA. The primary responsibility of these roles is to offer information, advice, and troubleshooting support for site residents, following established processes.

Available Positions:
We are looking for applicants interested in both full-time permanent and contract opportunities. The available positions are:

• 1 Full-Time, Permanent Customer Service Representative
• 2 Three-Month Contract Customer Service Representatives

Shift Pattern:
Customer Service Representatives work on a rotating roster with start times beginning as early as 5 am, with staggered shifts across the team, and finishing by 9 pm. The Command Centre operates 24/7, 365 days a year, so successful candidates must be flexible and available to work alternate weekends. The shift pattern is as follows:

• Week 1: Tuesday, Wednesday, Thursday, Friday (4 x 10-hour shifts)
• Week 2: Monday, Tuesday, Wednesday, Saturday, Sunday (5 x 8-hour shifts)

Key Responsibilities:

• Manage high volumes of incoming calls in line with Service Level Agreements (SLAs)
• Communicate effectively with customers, providing excellent service and managing expectations
• Triaging and processing service requests via digital channels, generating work orders for site action
• Coordinate with internal Sodexo teams and third-party vendors to schedule works and address escalations
• Handle critical and priority requests with urgency and efficiency
• Meet individual performance targets and contribute to overall team success
• Provide reporting and general administrative support as required

What You’ll Need:

• 2 to 5 years of relevant experience
• Excellent communication skills
• Experience using Customer Request Management (CRM) systems
• Strong ability to prioritize tasks and work autonomously
• Critical thinking and attention to detail are essential

This is an exciting opportunity to be part of a high-performing team within a global organization that is a leader in the operations, maintenance, and refurbishment of non-process infrastructure. If you’re looking for a supportive, inclusive work environment that encourages growth and personal development, we encourage you to apply. Click "Apply" and submit your resume to join our dynamic team.

We’re looking for a Web Experience and Development Lead to join Procore’s marketing department. In this role, you’ll be responsible for developing and executing a strategic approach to Procore’s digital presence in the region. This role focuses on managing the website as a critical tool to drive demand, growth, and revenue. With a strong technical foundation and a creative mindset, you will ensure the website delivers exceptional user experiences, supports marketing and sales objectives, and reinforces Procore’s position as the construction platform of choice.

As a self-starter with deep technical expertise and a knack for problem-solving, you will thrive in a collaborative, fast-paced environment. You’ll work closely with cross-functional teams to optimize website performance, increase conversions, and build meaningful connections with customers, prospects, and partners in the APAC market.

This role is based in Sydney, Australia and we are looking for someone to start immediately. 

What You’ll Do:

• Define and execute the APAC web strategy, ensuring alignment with regional marketing goals and global web standards.
• Work along side the global COE’s to manage the regional website’s architecture, ensuring scalability, usability, and performance by building and maintaining high-quality, engaging experiences tailored to our APAC audience.
• Continuously improve the website’s user experience (UX) by leveraging insights from user behavior, analytics, and testing.
• Implement best practices for SEO, ensuring high visibility and discoverability in regional markets.
• Working with the global COE’s, oversee website development and maintenance, ensuring seamless integrations with marketing and sales technologies (e.g., Salesforce, Marketo, Demandbase and Braze).
• Manage and optimise website tracking and analytics tools to provide actionable insights for decision-making.
• Track, analyze, and report on website performance metrics, identifying opportunities to improve traffic, engagement, and conversion rates.
• Use A/B testing and other methodologies to inform data-driven enhancements.

What We’re Looking For:

• 8+ years of experience managing websites, ideally for B2B SaaS, technology, or a similar industry.
• Strong track record in website optimization, UX/UI design, and technical problem-solving.
• Proficiency in building and managing content within CMS platforms (e.g., WordPress, Contentful ).
• Experience with web analytics tools (e.g., Google Analytics, Adobe Analytics) and A/B testing platforms like Adobe Target.
• Familiarity with SEO best practices and tools like SEMrush or Ahrefs.
• Strong strategic thinking with the ability to align website initiatives with broader marketing objectives combined with a analytical mindset and ability to translate data into actionable insights.
• Exceptional organizational skills, with the ability to manage multiple projects in a fast-paced environment.
• Excellent written and verbal communication skills, with the ability to collaborate effectively across teams and regions.

• Permanent Part time 22.5 hours per week, working pattern Monday, Wednesday and Thursday 7:55am to 5:10pm
• $75,252.28 per annum (pro rata) plus Superannuation
• Join the Customer Experience team

Hume City Council is one of Australia’s fastest growing and culturally diverse councils. We put the customer and our community at the centre of all that we do, ensuring our services are efficient and accessible.

The Customer Service Officer is responsible for providing a positive customer service experience as first point of contact to Council’s customers.

What you’ll be doing:

• Deliver customer service from any frontline touch-point of the contact centre to deliver an omni-channel experience. This will include phone, face-to-face and online/digital channels, and rotation between customer contact centres within Hume City. 
• Efficiently and effectively manage complaints, enquiries and requests on all of Council’s services and operations.
• Provide accurate, timely and courteous information and assistance to customers in all aspects of Council operations.
• Tailor your approach and interactions to ensure all customers receive an excellent experience.
• Contribute to a collaborative team environment which shares responsibility for managing customer enquiries and workloads to deliver positive outcomes for our customers. 
• Undertaken appropriate clerical and administrative tasks associated with customer requests and applications.
• Deliver a proactive and analytical approach to resolving customer interactions through effective questioning, negotiation, and conflict management.
• Develop positive and collaborative working relationships with other business units of Council to achieve positive outcomes for our customers.

The skills and experience you’ll bring to the role:

• Demonstrated experience within high volume contact centre and/or face-to-face environments.
• Experience in using a contact centre systems, including customer management or request tracking systems.
• High level of discretion, diplomacy, and confidentiality in dealing with members of the general public.
• Ability to establish good and respectful working relationships with all Council staff and other.
• Excellent verbal and non-verbal communication skills to empathetically manage customer enquiries and sensitively manage customers displaying challenging behaviours.
• A broad organisational knowledge and understanding of current Council and community issues.
• Commitment to quality customer service provision and ability to follow through all enquiries effectively and efficiently.
• Able to provide a high level of customer service in a multiskilled contact centre environment and face-to-face environment.
• Experience working in an administrative environment with a strong customer and team focus.
• Good written communication skills to enable the preparation of routine correspondence and record keeping.

Why Hume City Council?

A leader in local government, we’re committed to creating an inclusive and collaborative work environment that is guided by our values:

We’re better, every day: We give things a go and value progress over perfection. We have permission to go for it and are expected to reflect and learn.

We’re in it together: At Hume, everyone matters. We Welcome and include all. Respect and safety are expected.

We show up: We empower and trust others and own our work. We rise to the challenges and are expected to do what we say we will.

All for Hume: We strive to achieve our best for the Hume Community. We are proud and passionate about working towards better outcomes and expect they are at the centre of everything we do.

We offer a competitive salary package, professional development opportunities, and a supportive work environment.

A child safe organisation and an equal opportunity employer. Council encourages people of all ages, people with disability, Aboriginal and Torres Strait Islander people and people from culturally diverse backgrounds to apply.

All candidates will be required to undertake background and probity checks including Reference Checks, Working with Children Check, and a Criminal Record Check. #LI-Hybrid

Make your mark

As the first point of contact for any inbound calls to the Shift business, you will partner with Shift customers to deliver on their needs through the taking of inbound calls, problem solving of client queries, and the effective onboarding of Shift customers to our platforms. You will have supportive management who will help develop your skills with regular catch ups, career development programs and annual reviews while you thrive in a fast-paced sales environment.

This role will give you the opportunity to focus on understanding each customers needs, delivering the best solution for their situation, and ultimately provide great Customer Service.

How you will make a difference

• You manage all inbound calls and emails from business owners, brokers and customers regarding the platform and general enquiries.
• Assess customer needs/ problems and refer/ recommend the right product 
• Support the sales lifecycle from initial inquiry through to implementation and follow up. 
• You will provide solutions to enquiries through your problem-solving skills and provide excellent customer service.
• You will assist with the onboarding of new customers to the shift platform and divert calls to the appropriate department where necessary.
• Undertaking market research on competitor products and market changes
• Following up with customers to seek feedback and ensure a positive end to end experience
• Providing reporting and analysis support to leadership