What you get to do in this role:

• Help in building the measurement strategy for the Global Technical Support organization
• Interact with GTS leadership to determine current and future needs vs existing tools and facilities
• Work with various internal teams on delivery of analytical and operational tools for GTS
• Update and maintain tool and metric inventory and definitions
• Create, deliver and analyze key metrics using dashboards and QBR reporting
• Create or improve and implement analytics reporting for customer support
• Develop actionable insights from analysis to make recommendations on key business strategies.
• Participate in creating advanced analytical models to support Global Support organization and Engineering initiatives
• Provide models and analysis to help identify areas of opportunities to work with Business Units
• Learn and become and SME using our internal analytics tool (Performance Analytics)

Reporting into the Service Manager, the Service Liaison role is responsible for providing exceptional after sales service to ensure a fantastic customer experience.

The role supports and troubleshoots any problems the customer may experience with the operational efficiency of their product and  includes liaising with 3rd party suppliers, manufacturers and service agents via phone and email to help rectify any problems, faults or damages.

• Liaise with customers to diagnose operational issues with their product.
• Log all service calls and accurately update all customer service records.
• Coordinate and book service calls for customers by liaising with third suppliers such as manufacturers,suppliers and service agents.
• Liaise with Finance and/or Order Management to process any credits, refunds or sales returns on faulty products.
• Answer all customer emails and phone calls within an acceptable time frame.
• Keep up to date with new and existing product knowledge through regular training.

We are looking for enthusiastic Shift Managers to join the team at our Dandenong McDonald’s. We have a variety of CASUAL, FULL TIME & PART TIME positions available including area and shift management.

We are a <24 hour business> which means we can offer flexibility to suit your availabilities. Days and hours may change and vary to meet the needs of the restaurant. This position falls under the Fast Food Industry Award.

Your keys to success:

• Well-presented, friendly and organised
• Able to lead a team to achieve results
• Adaptable to a fast paced environment
• Able to deliver a high level of customer service
• Police Check required if successful (applicants over 18 years only)
• Full working rights in Australia

Tasks & Responsibilities:

• As a Shift Manager you are responsible for delivering outstanding QSC (Quality, Service & Cleanliness), sales, people practices and profit on your shifts.
• Supervise employees to ensure that restaurant operations and procedures are adhered to.
• Comply with restaurant safety & security standards to ensure a safe working environment for all employees and customers. 
• Take responsibility and ownership for ensuring food safety is maintained to the highest standard throughout the restaurant.
• Review and monitor guest counts and sales projections to ensure they are aligned to shift targets and restaurant goals.
• Actively seek customer feedback to ensure an exceptional customer experience is achieved, driving repeat business.
• Work within a team to deliver the best quality and experience for our customers.

Perks of being a part of our Team:

• Discounted Macca’s (Yum!)
• You will receive our world-renowned training
• Flexible work hours, we offer shifts that fit around your life and commitments
• We are a diverse workplace and equal opportunity employer
• Our workplace is fun and welcoming!

Are you passionate about helping people? Join this exciting opportunity to help out your fellow Australians!

We are hiring Customer Service roles to support our client, the Australian Passport Office, in Modbury. Be recognised and rewarded for your contributions while making a real difference to the lives of Australians.

About The Role

With access to knowledge content, extensive training and leadership support you will be helping Australians with Passport enquires looking to travel.

As a Customer Service Representative, you will be providing essential services to people across Australia on behalf of our Australian Federal Government client. In this role you'll be operating in a dynamic team environment with a focus on meeting quality outcomes for customers.

Operating Hours
We have both full time and casual opportunities available, required availability for the casual roles is a minimum of 20 hours per week across our operating hours.

Our operating hours are Monday to Friday between 7:30am and 7:30pm on a rotating roster with flexibility to support all of your out of work commitments.

Skills & experience

• High attention to detail
• Excellent customer service skills
• Patience and empathy towards people in difficult situations
• A team player focus, working collaboratively to exceed expectations
• Clear communication skills to customers and stakeholders
• Punctual and reliable
• Experience adhering to KPI's
• Intermediate computer skills, ability to navigate multiple screens and a typing speed of 30WPM
• Due to clearance requirements Australian Citizenship is required

Benefits

• Talent development programs designed to engage and empower you: we want to build on your strengths and experiences and provide a career pathway into our Service Desk. Continued opportunities for long term growth in IT in Australasia's largest professional IT services company!
• We offer Cert III courses in Business and/or IT to support your career pathways, covering the costs of the course as well as providing fully paid worktime to complete the course!
• Datacom offers its people the ability to make a real difference and develop their careers within a supportive environment.
• Best in class rewards and recognition program including awards and corporate retail discounts on tap
• Paid Parental Leave
• Employee referral programs - once you are in and you are loving it - you can refer a friend and get $1000!

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

If you're looking for meaningful work with genuine career progression opportunities, training and development, we'd love to hear from you.

APPLY WITH US TODAY!

#LI-DNI

We are seeking a highly motivated individual to join our Environmental team in Brisbane, as a key contributor to our sample receipt and dispatch operations. As a vital member of the team, you will play a crucial role in maintaining excellence in client services related to soil, water, and air sample processing.

Your key responsibilities in this role will include but are not limited to:

• Liaise with EHS and local management to ensure the safe, efficient and harmonious operation of the Brisbane EHS Sample Receipt facility.
• Liaise and work closely with Client Service Managers, Business Development Managers, Sales Teams and other stakeholders optimise service needs and be versatile with distinct customer focus.
• Agile coordination of high-quality service and meet deadlines ensuring integrity of service and ongoing relationship growth.
• Maintain records of client liaison, meetings and related activities. 
• Scope and prepare or organise quotations as required.
• Sort and identify samples on receipt, and complete and record all required sample receipt checks, including sub-sampling, labelling, storing and/or timely repacking of samples for dispatch as necessary.
• As required, drive to client sites to pick up samples, and/or carry out sampling according to approved procedures. Accurately complete sampling and site records
• Perform other duties as directed by the Project Manager.

We currently have a rare and exciting career opportunity for a professional and experienced Property Manager to join our supportive and collaborative MINT Residential team. We have several exciting projects in 2024 and beyond and are looking for a driven professional to join our supportive team.

Working full time or 4 days per week on offer, you will have the flexibility to tailor your work week to suit your lifestyle. Nestled in the heart of the Sydney CBD on Pyrmont Street, we are committed to fostering growth, driving innovation and prioritising your continuous professional development.

Key Responsibilities include: 

• Manage and maintain a portfolio of Oaks Hotels apartments
• Manage incoming rental enquiries, always providing exceptional customer service
• Conduct open, routine, entry and exit inspections as required
• Communicate effectively with tenants
• Draft and support in the administration of leasing and property handovers
• Address maintenance issues and liaise with tradespeople
• Utilise the console cloud program for effective property management
• Preform additional tasks as instructed by the Senior Property Manager

Start your leadership journey with ALDI! From driving sales, to serving customers and supervising staff, our Duty Store Managers always lead from the front.

Your purpose is ensuring our store runs smoothly during your shift. You'll be supporting and guiding team members, handling customer inquiries and working collaboratively as part of the store management team. All the while, you'll be honing your leadership skills and truly making a difference for your team and our customers.

The specifics? Here's what you’ll be doing:

• Opening and closing the store and supervising shifts
• Offering feedback to the team that's clear, constructive, and inspiring
• Assisting in training and onboarding team members
• Being a customer service superstar and serving customers at the registers with a smile
• Keeping shelves stocked with products so that our customers can find all their favourites
• Keeping a keen lookout for any incidents or hazards to keep everyone safe

This role is accountable for driving long-term client growth through building strong client relationships and driving revenue, with a strong focus on sales and identifying new revenue-generating opportunities.  It involves developing a strong understanding of client’s priorities and providing solutions and recommendations that are aligned to client business issues.  Key to this is developing and maintaining an enthusiastic, informed and satisfied client base, in order that they renew their current contracts, and prepare the way for and negotiate for increased subscription rates and the sales of further data sets. This role is an essential thought partner to clients – helping solve client business issues, and wherever possible creating high impact ideas and strategies from across all of Nielsen with the ultimate goal of achieving revenue targets. An Account Manager is expected to develop these relationships at a senior level within each client organisation, drive revenue and provide leadership to the team. 

Responsibilities

• Overall responsibility for selected publisher accounts using Nielsen Book Research Services in Australia 
• Devise and deliver effective methods for servicing named accounts to agreed levels, maintaining high levels of satisfaction in services provided, data quality and accuracy and training needs. 
• Negotiate and agree the renewal of contracts at budgeted rates 
• Represent Nielsen BookScan in key commercial relationships, including value-add services for clients such as conducting training /on-site workshops, identifying needs based on client’s strategic focus, and delivering presentations to clients  
• Ensure client awareness of all Nielsen BookData Services and the countries in which Nielsen operate 
• Create an awareness of ad hoc and other relevant services (for example consumer research) and to promote, quote and deliver this business 
• Development of insights for clients 
• Anticipate customer needs in their interpretation of data and information provided 
• Accurately analyse data to provide bespoke reports and insights for clients 
• Ensure quality control standards are met in all servicing outputs 
• To create and deliver compelling presentations to delight the client base, including presentations outside the immediate client base as required 
• New business development 
• A strong focus on increasing revenue by building on existing client base  
• A strong focus on increasing sales pipeline by actively seeking new sales leads and revenue opportunities  
• Product and client development in line with business objectives 
• Understand and deliver client requirements, by understanding clients’ objectives and priorities  
• Work closely with Nielsen BookData colleagues to ensure all clients needs are met 
• Work closely with the General Manager to develop and support product offerings that meet clients needs 
• Work closely with the General Manager to identify new products and services to support business growth 
• Work closely with other Nielsen businesses to deliver integrated solutions for clients 
• Key account management 
• Lead key account relationships and provide support on accounts as required 
• Understand your clients’ business objectives so that Nielsen BookScan can continue to deliver insights and new products that meet their needs 
• Work closely with colleagues in BookData, other Nielsen BookData divisions and – where appropriate – other Nielsen divisions to provide outstanding levels of service to key clients 
• Develop an understanding of all Nielsen BookData products and the benefits they offer to our clients 
• Provide training and support for all Book Research services 

Team Summary

The Consumer Solutions team are responsible for managing and optimizing Credit, Debit and Prepaid portfolios in Australia, New Zealand and the South Pacific.

We are looking for someone to work closely with Visa’s most important portfolios including banks, credit unions and fintech clients to ensure they achieve market leading growth.

What a Senior Account Manager, Consumer Solutions - Optimisation, AUNZSP does at Visa:

This role is a member of Visa’s Consumer Solutions team reporting to the Director of Credit Products. This team is focused on maintaining a close relationship with our key clients; developing an intimate understanding of their business objectives; and providing thought provoking insights into the performance of their portfolios.

Your strong project management, analytical and communication skills combined with an understanding of payments will ensure that Visa is best positioned to help our clients optimize and grow revenue.

This role typically suits an ambitious professional in the banking or technology industry that is looking to expand both their experience and capabilities having come from a Product, Analytics, Consulting or Partnership Management backdrop.

Key Responsibilities:

• This role will support key strategic clients in Australia and New Zealand helping them deliver on their growth ambitions.
• Co-ordinate a program of business and industry updates to the client delivering thought leadership, data analysis, meaningful insights and global best practices.
• Lead the delivery of optimization projects focused on helping our clients scale and grow.
• Leverage data analysis and insights to support strategy development by understanding ongoing portfolio performance.
• Developing portfolio insights based on client data and by comparing performance to other market participants.
• Analysing the appropriateness and desirability of differing value propositions to identify the optimal solution for each client scenario.
• Identifying, structuring and delivering best practice thought leadership to clients.
• Developing repeatable set-play approaches to drive improved client and Visa revenue.
• We support flexible working options and industry leading compensation & benefits.
• Be responsible for managing the development and execution of plans, including tasks, resources and reports.
• Lead and co-ordinate project meetings between Visa and client project initiative leads.
• Facilitate and direct internal Visa support areas in response to ad hoc client requests and ensure the delivery of risk, marketing, product, operations and innovation support.
• You will proactively identify and develop new business opportunities with regards to Value Added Services offered by Visa.
• Liaise with internal stakeholders to model commercial proposals for new products and services.
• You will work closely with local and regional colleagues to evolve the overall portfolio optimization strategy.
• Analyse portfolio and campaign performance to iterate on the strategy and ensure focus is on the right areas of the business.
• Oversee portfolio governance including budgeting, timelines, and resource management.
• Bring in Visa expertise from the broader business when required.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Reporting to the Director of Sales and Marketing, this is a pivotal role in the team, where a self-driven proactive approach is paramount.

You will:

• Drive sales to ensure revenue and conversion targets are achieved for C&E business including Residentials.
• Liaise with the entire operations team to ensure high quality, impeccable service and experience is provided.
• Provide quotations for conference and events proposal covering venue, function, menu and accommodation costs ensuring revenue is maximized.
• Lead the reactive sales team including the overall coordination of events and conferences.
• Host high value client site visits and develop future business pipeline from repeat clients.
• You will be motivated, organized and outgoing by nature with the drive to continually learn and progress your career.
• Strong attention to detail and drive to succeed.
• Extensive experience in hotel Conference sales with a strong commercial acumen.

Reporting to the Director of Sales and Marketing, this is a pivotal role in the team, where a self-driven proactive approach is paramount.

You will be:

• Developing, managing and optimizing marketing content (yearly marketing plans), for all channels, focusing on increasing online performance, driving visibility/traffic and sale conversion across multiple segments.
• Lead the creation and management of compelling content and storytelling that aligns with marketing goals, business strategy and brand standards, ensuring high engagement across all channels.
• Developing and managing social media content, promotions and food & beverage initiatives.
• Developing creative advertising, copywriting, hotel collateral, direct mail, photography and overall internal initiatives including collateral design.
• Prospecting and managing key partnerships.
• Responsible for internal and external communication including the management of media and PR agencies.

Lead our teams giving our customers a good different experience. From driving sales targets to owning the training and development of a close-knit team, the role of an ALDI Store Manager is diverse and dynamic.

Be a part of a leading international retailer as a Store Manager! You will be fully responsible for the day-to-day operations of your store and for managing and leading a team every day. Lead by training, developing, and giving formal feedback and performance reviews for your team members. Set the stage for your store and drive the performance across all financial, customer, people, and compliance results.

As the Store Manager you’ll:

• Ensure your store runs smoothly, helping to keep our customers Australia’s most satisfied
• Help to develop the next generation of leaders in our stores by training and coaching team members to be their best
• Keep your store looking top-notch, upholding the highest standards of safety and cleanliness
• Manage stock, keeping an eye on inventory, and minimising losses
• Work alongside your team on registers, filling shelves and merchandising special buys when needed
• Identify opportunities for improvement - we love a good idea!
• Manage resources effectively, hitting goals without compromising quality.
• Conduct interviews for potential new team members to assist the Area Manager in selecting the right people for your team

At ALDI, you're not just joining a company - you're joining a cause. We’re committed to sustainability for our planet, positively impacting our communities, having healthy options for our customers and supporting our farmers and suppliers. Here, you'll make a real difference to real people, and that's something to be proud of.

About you

Reservations Manager and Revenue Analyst (Full-Time)

You are a people obsessed person who loves to be part of a high energy, fun and fast paced team. In this role, you will be responsible for execute revenue strategies, continually monitoring our performance to ensure we remain leaders in the market. Your exceptional leadership skills, attention to detail, and ability to manage a team will be crucial to ensuring the success of these events and the satisfaction of our guests. 

• Must have experience in Front Office or Reservation in Hotel
• Full Time Australian Working Rights

Here are the details of main responsibility. 

RESERVATIONS

• Ensures the correct procedures are followed when receiving, processing and confirming hotel reservations ensuring maximum yield.
• Ensures the smooth operation of the Reservations Department
• Ensures the Reservations Department maintains a high level of guest satisfaction, through contributing to high hotel NPS & RPS score.
• Take lead of the customer journey by communicating daily with other departmental leaders to ensure smooth overall guest satisfaction.

REVENUE ANALYST

• Maximize revenue to achieve budgeted and forecasted revenue targets. 
• Focus on trend recognition, demand anticipation and opportunity analysis. 
• Develop and implement systems, practices and tools aimed at these revenues through balancing demand and revenue maximization techniques.
• Maximize market performance to achieve RGI, MPI goals.
• Ensure optimal presentation and maximization of business opportunities through brand websites, 3rd party websites, CRO and GDS.

Relevant Duties 

• Maintain control of all bookings & hotel inventory ensuring the hotel is filled to its capacity at the maximum yield rate. 
• Establish, in conjunction with the Revenue Manager & General Manager, financial performance targets for revenue, expenditure and market share and ensure department achieves these targets.
• Ensure that strategies and practices are in place to facilitate the efficient and effective staffing of department to achieve financial and service quality targets.

What it means to be a part of our team: 

• Fully paid comprehensive training: We will take you through our 5 week training period, where we teach you everything from Telstra products, customer handling and troubleshooting techniques 
• Learn while you earn: You will be eligible to complete a Cert III in Business, during work hours, fully paid by us 
• WFH Options: After you've practised what we teach, you can work from home 2 days per week 
• Internal Career Progression: Be supported by our development programs, providing you the opportunity to grow and progress within our business
• Be a part of the TSA Way: You'll be rewarded, recognised and a part of a business that knows how to have fun! Play ping pong on your lunch break, attend team events, work amongst like-minded people where you're guaranteed to make great mates 

What you'll do:

• Answer inbound calls, engage with customers by asking questions regarding their enquiry, assisting them in finding a resolution
• Provide expert advice and troubleshoot technology faults that customers might be facing
• Provide empathy and understanding to your customers through effective communication skills
• Take ownership, have confidence in your ability to de-escalate any customer grievances 
• Be available when our customers need us, flex to the hours that are required

BlueScope is an Australian-born, global success story, spanning 18 countries, with a team of over 14,000 people. We’re driven by innovation and are proud that the technologies in our products and brands, like COLORBOND® steel, inspire and protect everything from hospitals and bridges to stadiums and homes.

The Opportunity

Come and discover the opportunity to join our Bunbury team in our Fielders business as a Storeperson/Customer Service Officer. With a proud history starting in Adelaide, today Fielders manufactures and markets steel building products across Australia. We deliver customer-inspired outcomes that support architects, engineers, builders, installers and property owners in creating their vision.

Get ready for this exciting dual role that promises something new every day! Your mornings will start by attending customer service responsibilities at our Bunbury branch. As someone skilled in operating a forklift, you’ll be handling the unloading of incoming deliveries and loading up our products, ready to be despatched to customers. That’s not all – include general warehousing duties and you’ve got a day bursting with variety and excitement!

We are on the lookout for someone reliable and dependable to join our team. This role not only offers daily challenges but also opens the door to numerous career opportunities.

As part of our diversity and inclusion journey, BlueScope is aiming to increase the representation of women in our Operations workforce across our businesses. We strongly encourage female applicants to apply for these positions.

What Will You Do?

Your responsibilities will include:

• processing and managing customer orders, quotes and enquiries via face to face, online and over the phone as well as processing sales, using EFTPOS and handling cash
• efficient and accurate data entry and order taking, ensuring tasks are completed in a timely manner and systems are updated accordingly
• maintaining and enhancing relationships with external and internal customers including the Sales and Warehousing teams within the branch
• having high attention-to-detail and accountability ensuring positive impact to the business.

This is a Monday to Friday role, working a 38-hour week within the trading hours of 7am to 3pm.

More About You

A reliable and punctual individual with a passion for delivering excellent customer service and the drive to perform warehousing duties (training will be provided). Additionally, you will have:

• the ability to obtain a forklift licence (if you don’t already hold), further training will be provided on the job
• high level communication and customer service skills
• strong time management and proficient computer literacy skills in MS Office (training will be provided for in-house systems)
• a willingness to learn, a can-do attitude and a proactive approach
• a high level of safety awareness.

What’s in it for you

• Full-time permanent position
• Free secured parking onsite
• Ongoing training and career opportunities
• Employee benefits with discounts on health and wellbeing products and services
• Employee Assistance Program

For those eager to embrace a challenge and elevate their skills, this role could be just what you're looking for.

Together we can make a world of difference.

Applications close Friday, 8 March 2024

What you’ll do:

Join carsales as a PR Manager (12 month maternity leave cover). Working within the marketing and content team, you will also engage with various internal departments across the organisation and collaborate closely with our Global Corporate Affairs team. This role will be responsible for:

• Developing and implementing comprehensive PR strategies and campaigns aimed at increasing our company's brand image and reputation, thought leadership, and visibility within the industry.
• Nurture and maintain relationships with both consumer and trade focused media outlets, bloggers, influencers, and community partners to secure positive coverage and endorsements.
• Collaborate with internal subject matter experts and stakeholders to craft and distribute media releases and press material.
• Identify and leverage opportunities for thought leadership and speaking engagements at industry conferences, events, and forums to showcase our expertise and insights.
• Increase visibility of our brand through industry leading events and awards, as well as seek opportunities for us to  elevate our brand at events through activations, sponsorships and/or speaking engagements.
• Proactively monitor industry trends, regulatory developments, and competitive landscape, and leverage insights to inform PR strategies and messaging. 

This is an opportunity for either an experienced Administration Manager looking to step up or a current Retail Manager looking to accelerate their career and join our Real Estate Management Service Team. 

Based at a busy shopping centre and reporting to the NSW Retail Director, this key role will be responsible for effectively managing and maximising the performance of 1 sub-regional asset. The main responsibilities of this role include:

• Overseeing the presentation, maintenance of the asset, ensuring a high standard of presentation at all times.
• Maintaining close liaisons with the landlord(s) and fostering effective working relationships with them alongside the retailers.
• Preparation of all related reports, budgets, reconciliations, correspondence and documentation.
• Communicate frequently with the owner and all tenants and provide timely relevant and professional advice to the owners in all aspects of the management of the property.
• Responsible for ensuring the delivery of the Centre’s financial result ensuring financial targets are met, proactive retailer management, must have strong financial analysis and reporting skills and the ability to balance strategic and operational responsibilities

Turner & Townsend will give you the opportunity to work with world class clients on cutting edge projects and to build a successful career with a company that will offer the highest levels of support at every stage. 

We work on projects of all sizes from one-off developments to mega-programmes, from planning the future development across Infrastructure projects to site-based construction of individual projects, while helping the largest companies in the world. We cover everything from leading teams, planning works, tracking progress and business case delivery to bringing assets into use. 

In a Quality Assurance role, you will have knowledge in: 

• Produce audit schedules to cover all project requirements and conduct audits 
• Defining quality procedures in conjunction with operating staff 
• Ensuring procedures are properly understood and implemented 
• Agreeing standards and establishing clearly defined quality methods 
• Setting up and maintaining controls and documented procedures 
• Identifying with management relevant quality-related training needs 
• Collating and analysing quality performance data and charts against defined parameters 
• Promoting quality achievement and performance improvement throughout the organisation 
• Setting QA compliance objectives and ensuring that targets are achieved 
• Producing management systems / functional discipline reports 

PaidRight exists to restore trust between employers and employees when it comes to pay. We envision a world where employee payment compliance is a given and payroll data drives business optimisation.

We are a small, well funded company that services some of the biggest names in the country and are currently looking for people to join our exciting team.

What you will do: 

• Conduct high level reviews of industrial relations legislation and instruments, particularly modern awards and enterprise agreements 
• Ability to identify ambiguities in industrial instruments and translate to simple questions/understanding 
• Implement and maintain databases with relevant industrial relations regulatory changes, legal cases and court decisions
• Improve on processes and databases
• Create content for industrial relations updates for online distribution
• Host industrial relations introduction sessions for new employees 
• Collaborate across teams and assist understanding of industrial relation laws

• Bachelor of Law 
• 2 years experience 
• Proven ability to interpret and apply legislation
• Proactive and able to work independently as well as part of a team
• Excellent attention to detail 
• Excellent written and verbal communication skills

We are a young scale-up with plenty of space for career development. You will be given every opportunity to learn and grow in a fast paced, growing company. We like to be social by having team lunches, dinners and our quarterly strategy sessions usually involve great social and cultural events.

Combining execution and strategy, Our Strategy and Business Operations (BizOps) team work on high impact and high priority projects across Open. This requires an extremely high performing generalist capable of taking complex, multi-dimensional problems, coming up with solutions and executing them across the business.

About Open
Say hello to insurance that works wonders. At Open, we're on a mission to provide the best insurance experiences, at the best price, for the world. Insurance is one of the world's least digitally mature industries - for years it's remained confusing, paper-based and heavily intermediated. We launched in 2016 to build a global, AI-powered platform that digitises the entire insurance process, making it transparent, less costly and more reliable.

Our team thrive on solving problems to revolutionise insurance and have a ‘no excusesʼ attitude when it comes to putting our customers first. We have a high performing team and an open and enabling culture that attracts the best creative and critical thinkers. Join us and letʼs build the future of insurance together.

About The Role
We created the BizOps team at Open to assist in defining and driving, operational and organisational improvements across Open. It operates like an internal consulting group that works on a range of critical projects and issues and sees them through to implementation.

What you'll be doing:

• Optimise and create bulletproof processes across all areas of Open
• Helping answer strategic questions such as our operating model, new products and markets
• Performing analysis on our operations, and driving insight to help us optimise various parts of our business
• Owning projects that will enable us to expand operationally into new international markets

Requirements

• Bachelor degree or higher
• Problem solving skills - you're able to see complex problems, break them down and solve them in a logical and analytical way
• Clear communication skills - you're able to clearly articulate your thoughts to stakeholders at all levels
• Transparent - you challenge respectfully, share insights freely and own your mistakes‍
• Passionate - you've got high energy to build a leading insurance company
• Resilient - you can stay collected and remain effective at all times
• Focused - you can keep your eyes on the prize, even when there are a million competing priorities
• A high achiever - you've always been able to generate success

You'll be expected to work autonomously and with teams. You will be expected to get things done, and be able to point to your impact.

You'll have some (but not necessarily all) of the experiences described here:
You have ~1-2 years of experience at a top-tier management consulting firm, engineering firm, law firm or investment bank with a proven bias to execution

~1-2 years of experience in a similar Business Operations role at a high growth startup


Why Open?
It's an exciting time to join Open Technology Services AU and be part of a tech company going through a hyper-growth phase. We provide our team with:

• Highly competitive compensation, including share options - we believe in paying people what they're worth and having everyone in our company share in our success
• High levels of autonomy and trust so you can do your best work
• Growth opportunities internally - as you grow, your role can too
• Flexible working - we are about impact, not time at your desk. We encourage freedom and responsibility, including the ability to work from anywhere
• Annual allowance for professional development - use it towards a gym membership, professional coaching, a conference. Whatever matters most to you

We're proud to be an equal opportunity employer that celebrates diversity and are committed to providing an inclusive environment for all employees.

Lastly, Open is a high-performing team that strives to achieve brilliant things every day and we encourage you to apply even if your experience doesn't exactly match the job description. We're looking for people who are intellectually curious, courageous, innovative and passionate. Our culture is truly open, we're continuously challenging each other to live our values, and aren't afraid to raise questions when we fall short. Most importantly, Open is for those that want to create change and have an impact. If that sounds like you, apply for this role and let's build the future of insurance together.

We’re seeking expressions of interest from Registered Nurses, Occupational Therapists or Physiotherapists with at least five (5)+ years’ experience in people management, quality management or clinical management within the residential aged care sector (above and beyond initial 5+ years aged care experience) for potential future roles.

Australian Healthcare Associates (AHA) is Australia's largest health and human services consulting firm. We're currently tendering for additional work to undertake Residential Aged Care assessments of residents in aged care facilities on behalf of the Australian Government Department of Health and Aged Care.

The work will involve you leading a team of experienced aged care professionals who will be visiting aged care facilities to assess residents using the Australian National Aged Care Classification (AN-ACC) assessment funding tool. You will provide in-field support to assessors to ensure the quality and consistency of assessments, plus develop assessor support and quality assurance mechanisms.

On offer:

• Very attractive salary - $130,000p.a. + 11% superannuation.
• Permanent full-time role.
• Involvement in the recruitment and onboarding of assessors in your allocated area.
• Support from an administrative assistant to manage the scheduling of assessments and team rostering.
• Full training provided in the use and application of the AN-ACC assessment tool.

About the position:

• Provide in-field clinical support to a team of assessors to assure consistency and quality of assessments.
• Manage performance and ongoing training requirements of assessors.
• Collaborate with other Area Managers and share learnings to ensure continuous improvement.
• Provide regular updates and data reports on team.
• Travel within your allocated area.

Required:

• 5+ years’ experience in people management, quality management, or clinical management within the residential aged care sector (above and beyond initial 5+ years aged care experience).
• Current, unrestricted AHPRA registration.
• Intermediate to advanced IT skills particularly in Excel.
• Excellent writing skills including report writing.
• Must have a valid driver’s license and reliable car for travel.

If you have the necessary skills and experience and are interested in working with us, then we'd like to hear from you now.

To Apply please upload the following:

Your CV - specifying each employer, your role, experience with varying health conditions and residents with different backgrounds, as well as the assessment frameworks/tools you have used. Please also provide the year of study for all relevant qualifications and if you have a proficiency in a language other than English.

and a 300-word blurb. We’d like to know a little more about you (more than we’d get from a CV). Tell us about your passion for aged care, the approach you take to engage with residents and make swift, yet clinically sound judgements. What your experience has been in leading and mentoring teams, including how you balanced that against the need to manage performance and the quality of work.

Applications close Friday 1 March 2024

If you have any questions or would like additional information, please email: [email protected]

All applicants must have full Australian working rights.

Further information about AHA is available at our website: www.ahaconsulting.com.au

Agency applications will not be considered.

AHA is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We support flexible and accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously, and linguistically diverse people, young people, older people, and people who identify as gay, lesbian, bisexual, transgender, intersex, or queer. All are encouraged to apply.

We’re seeking expressions of interest from Registered Nurses, Occupational Therapists or Physiotherapists with at least five (5)+ years’ experience in people management, quality management or clinical management within the residential aged care sector (above and beyond initial 5+ years aged care experience) for potential future roles.

Australian Healthcare Associates (AHA) is Australia's largest health and human services consulting firm. We're currently tendering for additional work to undertake Residential Aged Care assessments of residents in aged care facilities on behalf of the Australian Government Department of Health and Aged Care.

The work will involve you leading a team of experienced aged care professionals who will be visiting aged care facilities to assess residents using the Australian National Aged Care Classification (AN-ACC) assessment funding tool. You will provide in-field support to assessors to ensure the quality and consistency of assessments, plus develop assessor support and quality assurance mechanisms.

On offer:

• Very attractive salary - $130,000p.a. + 11% superannuation.
• Permanent, full-time role.
• Involvement in the recruitment and onboarding of assessors in your allocated area.
• Support from an administrative assistant to manage the scheduling of assessments and team rostering.
• Full training provided in the use and application of the AN-ACC assessment tool.

About the position:

• Provide in-field clinical support to a team of assessors to assure consistency and quality of assessments.
• Manage performance and ongoing training requirements of assessors.
• Collaborate with other Area Managers and share learnings to ensure continuous improvement.
• Provide regular updates and data reports on team.
• Travel within your allocated area.

Required:

• 5+ years’ experience in people management, quality, or clinical management within the residential aged care sector (above and beyond initial 5+ years aged care experience).
• Current, unrestricted AHPRA registration.
• Intermediate to advanced IT skills, particularly in Excel.
• Excellent writing skills including report writing.
• Must have a valid driver’s license and reliable car for travel.

If you have the necessary skills and experience and are interested in working with us, then we'd like to hear from you now.

To Apply please upload the following:

Your CV - specifying each employer, your role, experience with varying health conditions and residents with different backgrounds, as well as the assessment frameworks/tools you have used. Please also provide the year of study for all relevant qualifications and if you have a proficiency in a language other than English.

and a 300-word blurb. We’d like to know a little more about you (more than we’d get from a CV). Tell us about your passion for aged care, the approach you take to engage with residents and make swift, yet clinically sound judgements. What your experience has been in leading and mentoring teams, including how you balanced that against the need to manage performance and the quality of work.

Applications close Friday 1 March 2024

If you have any questions or would like additional information, please email: [email protected]

All applicants must have full Australian working rights.

Further information about AHA is available at our website: www.ahaconsulting.com.au

Agency applications will not be considered.

AHA is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We support flexible and accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously, and linguistically diverse people, young people, older people, and people who identify as gay, lesbian, bisexual, transgender, intersex, or queer. All are encouraged to apply.

At We Are Social, people are our strongest asset. As a leading global social media agency, we thrive on creativity, innovation, and collaboration. We believe in fostering an inclusive and positive work culture, and we need someone exceptional to champion our people and drive our culture forward.

As the People & Culture Manager at We Are Social, you'll be at the forefront of managing the dynamic needs of our people and culture. Your responsibilities will encompass developing initiatives to attract and retain top-tier talent, all while cultivating a high-performance culture that aligns with our values.

Given the nature of our business, common sense, adaptability and resilience are key attributes we value. The ever-changing demands from our clients require a solution-oriented and 'can do' approach, picking up new projects and being accountable for their success.

The ideal candidate will thrive on creating a positive atmosphere, instilling a sense of pride and togetherness within the team. With a creative eye and a knack for understanding what motivates people, you’ll set the stage for success in generating Ideas Worth Talking About.

KEY DUTIES INCLUDE:

HR Strategy & Administration

• Set and manage the implementation of the HR Strategy for Australia
• Collaborate with our global offices to ensure alignment and knowledge-sharing
• First point of contact for all HR-related queries
• Administer HR documentation, ensuring that all filing systems are up to date including offer letters, contracts, right to work and benefits information
• Conduct exit interviews and compile and consolidate data

Talent Acquisition & Onboarding

• Execute the strategy for recruitment and selection
• Manage the end-to-end recruitment process, talent pooling, strategic sourcing, selection, contract generation and induction
• Ensure a seamless onboarding process for new hires
• Develop creative strategies to build our employer brand 
• Develop and manage Internships programs

Culture Leadership

• Nurture and enhance our unique workplace culture, ensuring it remains vibrant, inclusive, and aligned with our values. 
• Be the driving force behind initiatives that promote employee engagement and satisfaction, developing initiatives to foster company culture, enhance working relationships, and foster collaboration and team spirit e.g. team building activities, mentoring and buddy programs

Training & Development

• Work closely with department heads to identify training and development needs.
• Implement programs that support professional growth and skill enhancement, fostering a culture of continuous learning.
• Develop and maintain We Are Social’s training calendar, including both technical training and knowledge-sharing sessions, and soft skill training 

Performance Management

• Support department heads to implement performance management process.
• Provide guidance on goal setting, feedback, and career development, contributing to a high-performance culture.
• Provide HR support around performance management issues
• Act as a trusted advisor to employees and management, handling confidential matters with sensitivity and diplomacy. 
• Proactively address any concerns and maintain a positive work environment.

Diversity, Equity, and Inclusion

• Drive initiatives that promote DE&I across all aspects of our organisation. 
• Ensure a fair and inclusive environment where everyone feels valued and heard.

JOB SPECIFIC REQUIREMENTS

• 3 to 4 days/week availability. Hours can be spread across the week as required.
• Masters degree in HR, business or similar 
• At least 4 years experience in HR or People & Culture Manager or similar role in a fast-paced and creative environment.
• In-depth knowledge of AES/Australian HR policies and best practices.
• Strong communication and interpersonal skills with the ability to build relationships at all levels.
• Demonstrated ability to drive cultural initiatives and engage employees.
• Experience in talent acquisition and onboarding processes.
• Understanding of performance management and employee development strategies.
• Passion for promoting diversity, equity, and inclusion in the workplace.
• Australian working rights and currently located to Sydney

ABOUT WE ARE SOCIAL

We Are Social is a socially-led creative agency operating globally at the forefront of marketing and culture. We are the world's leading social specialist network: Over 1300 social experts in 19 offices around the world proving the power of social thinking to drive business value. We help brands immerse their stories in the real conversations their audience are having. We generate sharp strategies and inspiring campaigns, based on social insights for forward-thinking brands like Samsung, TikTok, Audi, Mastercard, Kayo, PWC and Colgate.
We’re focused on creating ideas worth talking about. How do we do that?

• We put social thinking at the centre of what we do.
• We connect people and brands in meaningful ways.
• We create ideas worth talking about.
• We Are Social.

Here in Sydney, we are a group of people from different walks of life, united by a passion for popular culture. We Are Social is an equal opportunity employer, we value diversity of thought and experience at our company. Learn more about our culture and our work.

INTERESTED?

Are you interested in the opportunity you just read? You can apply by sending us your CV. If you have any questions, don’t hesitate to contact Sangita de Jong (People & Culture Manager at [email protected]). You can apply by sending us your CV. In the interview process, you will meet, among others, Cristina Forlani (New Business & Marketing Director) and Suzie Shaw (CEO)

About the role

Working as the Manager of the Warehouse & Fulfilment team at our Brisbane Warehouse based in Banyo, you’ll have an intimate knowledge and interest in all facets of the warehouse including operations, personnel and stock movements.

The ideal candidate will be very organised and detail oriented, comfortable leading a small team and will have a customer service attitude. This position will be responsible for the day to day operations of the warehouse, including the successful receipt, organisation, picking, packing and delivery of our product, ensuring a premium experience for our customers.

Reporting to the Finance and Operations Manager and working closely with our sales team,

Your role centers on:

• Managing the daily operations of the warehouse and a small warehouse team,
• Overseeing the daily picking process to ensure orders are picked and shipped accurately, high attention to detail a must,
• Managing stock receipt from overseas (containers) and domestic suppliers, ensuring all incoming stock is accurately counted and receipted,
• Managing the local and domestic freighting of product to customers, ranging from high end retail customers to trade clients (builders, tilers and landscapers),
• Managing the flow of inventory through our ERP system with regular and accurate stock takes,
• Attending to clients and delivery drivers upon arrival to the warehouse,
• Lead the Warehouse WHS procedures,
• Initiate and recommend continuous improvement initiatives,
• Ability to work in a small team,
• Hands on role requiring a can-do attitude.

Requirements

• Experience in managing a warehouse,
• Previous experience with NetSuite is highly advantageous,
• Numerate with strong organisational skills,
• Comfortable using computers and computer systems,
• Physically able, punctual, and reliable,
• High level of attention to detail.

• Full on the job training,
• Pro work/life balance organisation,
• Regular paid for company socials,
• Competitive parental care package.

About Eco Outdoor

Here at Eco Outdoor we are focused on outdoor lifestyle, remarkable products, and exceptional service. We’re a growing small to medium sized Australian owned business servicing the Architecture & Design industry across Australia, New Zealand, and California. Last year was our most profitable yet, and this year is proving to be better so there are bright times ahead for the business.

Check out our website (https://www.ecooutdoor.com.au) or visit our LinkedIn or Instagram pages.

At Xe, we live currencies. We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API and quick, easy, secure Money Transfers for individuals and businesses. We leverage technology to deliver these services through our website, mobile app and by phone. Last year, we helped over 300 million people access information about the currencies that matter to them and over 225,000 people used us to send money overseas.

We are proud to be part of Euronet Worldwide (Nasdaq: EEFT), a global leader in processing secure electronic financial transactions. Under their Money Transfer division, Xe and Ria Money Transfer have been brought together to help establish the third largest money transfer business in the world.

We continue to have ambitious growth plans as we work towards becoming the world’s most used, most loved and most trusted currency exchange service, helping more than a billion people around the world.

We’re proud of what we do and how we do it, but most importantly why we’re here. We empower people to know more and do better...because behind every currency exchange query or transaction is a person trying to accomplish something important.

Our principles

• AMBITION - We dream big, try things out and always ask “why not?” and “what if?” We’re ambitious in our thinking and our delivery
• RESPONSIBILITY - We get involved, bring our perspective and are always open to new ideas. We take personal responsibility

• COMMUNITY - We value a sense of belonging, trusting each other and encouraging authenticity. We contribute to our community

How will you help Xe become more successful?

Reporting to the Australian Sales Director, the Business Development Manager identifies new business opportunities for Xe, working closely with our highly experienced FX Dealers to provide FX services for Australian businesses.

What you’ll do:

• Passionate about new business You will be responsible for new business development activities from initial research and prospecting of new potential corporate clients, through to qualifying applications and conducting fact finds, understanding a prospect’s business and aiming to solve business problems, and attending meetings to present Xe’s products and services as solutions.
• Business Development Tools: Identifying new business opportunities via a range of valid sources such as via your network, Internet, LinkedIn, company database/s, cross fertilisation of existing Xe clients, press related journals, referring networks, self sourced, etc.
• Creating & building client relationships: Set meetings with prospective clients, where you look to find enhancements to the prospective client's FX processes, and in the process helping solve business problems.
• Understanding your clients and their business: Provide a friendly, proactive service achieving an in-depth understanding of the client’s business, needs and requirements thus arriving at delivering the appropriate service offering.

• Goal & Target orientated: Achieve targeted number of applications, traded clients and revenue per month. Use a range of sales processes, including cold calling, to build a pipeline of opportunities.
• Ambitious & Tenacious: Be highly motivated to succeed, eager to learn within a dynamic, target driven and competitive yet enjoyable environment.

Who you are:

• A dynamic sales professional: Strong sales processes and methodology, including a minimum of 5-years experience in B2B sales. FX sales experience highly desirable
• A strong communicator: Excellent verbal communication skills, ability to build strong relationships and communicate effectively
• A sales pro: Excellent sales skills and methodology, including prior experience in a sales capacity. Confident with engaging in cold calling and other prospecting methods
• Drives Engagement & Collaboration: Consultative selling skills, with the ability to make decisions and handle objections
• An independent thinker: The ability to work autonomously, driving the activities necessary to ensure your success

• Competitive market-based salary
• Quarterly commission plan
• Superannuation
• Healthcare

• 20 days annual leave increasing with each year of service (capped at 25 days
• Paid day off for your Birthday
• Discounted Euronet Employee Share Purchase Plan (ESPP)
• Plumm Mental Health and Wellbeing

We want Xe to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects.

At Xe we are committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on [email protected]