Sodexo is a leading provider of operations, maintenance, and refurbishment services for non-process infrastructure to clients in the mining and oil & gas sectors across Western Australia. We play a vital role in supporting the resource sector by delivering high-quality catering, hospitality, and facilities maintenance services, ensuring smooth operations for our clients.

We currently have three Customer Service Representative positions available in our Command Centre Team, based in our Balcatta office, WA. The primary responsibility of these roles is to offer information, advice, and troubleshooting support for site residents, following established processes.

Available Positions:
We are looking for applicants interested in both full-time permanent and contract opportunities. The available positions are:

• 1 Full-Time, Permanent Customer Service Representative
• 2 Three-Month Contract Customer Service Representatives

Shift Pattern:
Customer Service Representatives work on a rotating roster with start times beginning as early as 5 am, with staggered shifts across the team, and finishing by 9 pm. The Command Centre operates 24/7, 365 days a year, so successful candidates must be flexible and available to work alternate weekends. The shift pattern is as follows:

• Week 1: Tuesday, Wednesday, Thursday, Friday (4 x 10-hour shifts)
• Week 2: Monday, Tuesday, Wednesday, Saturday, Sunday (5 x 8-hour shifts)

Key Responsibilities:

• Manage high volumes of incoming calls in line with Service Level Agreements (SLAs)
• Communicate effectively with customers, providing excellent service and managing expectations
• Triaging and processing service requests via digital channels, generating work orders for site action
• Coordinate with internal Sodexo teams and third-party vendors to schedule works and address escalations
• Handle critical and priority requests with urgency and efficiency
• Meet individual performance targets and contribute to overall team success
• Provide reporting and general administrative support as required

What You’ll Need:

• 2 to 5 years of relevant experience
• Excellent communication skills
• Experience using Customer Request Management (CRM) systems
• Strong ability to prioritize tasks and work autonomously
• Critical thinking and attention to detail are essential

This is an exciting opportunity to be part of a high-performing team within a global organization that is a leader in the operations, maintenance, and refurbishment of non-process infrastructure. If you’re looking for a supportive, inclusive work environment that encourages growth and personal development, we encourage you to apply. Click "Apply" and submit your resume to join our dynamic team.

Start your leadership journey with ALDI! From driving sales, to serving customers and supervising staff, our Duty Managers always lead from the front.

Your purpose is ensuring our store runs smoothly during your shift. You'll be supporting and guiding team members, handling customer inquiries and working collaboratively as part of the store management team. All the while, you'll be honing your leadership skills and truly making a difference for your team and our customers.

The specifics? Here's what you’ll be doing:

• Opening and closing the store and supervising shifts
• Offering feedback to the team that's clear, constructive, and inspiring
• Assisting in training and onboarding team members
• Being a customer service superstar and serving customers at the registers with a smile
• Keeping shelves stocked with products so that our customers can find all their favourites
• Keeping a keen lookout for any incidents or hazards to keep everyone safe

We are seeking a motivated property professional to join our high performing team based in our Liverpool office. This role presents itself as a great opportunity for a recent graduate or someone currently in real estate sales looking to transition their career into a commercial sales focused role.

You will work alongside the most successful and experienced operators in the country to maximise your income, build market share and become a dominant player in this space.

Already equipped with Commercial sales knowledge we will provide you with the scope, autonomy, and development to show the professional value you can truly add, supporting you with the most comprehensive tools and infrastructure available that are the envy of the industry.

What we're looking for?

• Strong and experienced leader with the ability to lead by example, believe in a strong team culture and set the scene for high performance. A results-driven individual who communicates and delegates effectively.

What you will be doing?

• Providing leadership and management support to the Rooms Division operation and ensure that all related areas are performing in a cohesive manner linked to the hotels core objectives and company philosophies.
• Be flexible and willing to work across the 7 days to ensure service standards expected are being achieved.

We’re looking for a Web Experience and Development Lead to join Procore’s marketing department. In this role, you’ll be responsible for developing and executing a strategic approach to Procore’s digital presence in the region. This role focuses on managing the website as a critical tool to drive demand, growth, and revenue. With a strong technical foundation and a creative mindset, you will ensure the website delivers exceptional user experiences, supports marketing and sales objectives, and reinforces Procore’s position as the construction platform of choice.

As a self-starter with deep technical expertise and a knack for problem-solving, you will thrive in a collaborative, fast-paced environment. You’ll work closely with cross-functional teams to optimize website performance, increase conversions, and build meaningful connections with customers, prospects, and partners in the APAC market.

This role is based in Sydney, Australia and we are looking for someone to start immediately. 

What You’ll Do:

• Define and execute the APAC web strategy, ensuring alignment with regional marketing goals and global web standards.
• Work along side the global COE’s to manage the regional website’s architecture, ensuring scalability, usability, and performance by building and maintaining high-quality, engaging experiences tailored to our APAC audience.
• Continuously improve the website’s user experience (UX) by leveraging insights from user behavior, analytics, and testing.
• Implement best practices for SEO, ensuring high visibility and discoverability in regional markets.
• Working with the global COE’s, oversee website development and maintenance, ensuring seamless integrations with marketing and sales technologies (e.g., Salesforce, Marketo, Demandbase and Braze).
• Manage and optimise website tracking and analytics tools to provide actionable insights for decision-making.
• Track, analyze, and report on website performance metrics, identifying opportunities to improve traffic, engagement, and conversion rates.
• Use A/B testing and other methodologies to inform data-driven enhancements.

What We’re Looking For:

• 8+ years of experience managing websites, ideally for B2B SaaS, technology, or a similar industry.
• Strong track record in website optimization, UX/UI design, and technical problem-solving.
• Proficiency in building and managing content within CMS platforms (e.g., WordPress, Contentful ).
• Experience with web analytics tools (e.g., Google Analytics, Adobe Analytics) and A/B testing platforms like Adobe Target.
• Familiarity with SEO best practices and tools like SEMrush or Ahrefs.
• Strong strategic thinking with the ability to align website initiatives with broader marketing objectives combined with a analytical mindset and ability to translate data into actionable insights.
• Exceptional organizational skills, with the ability to manage multiple projects in a fast-paced environment.
• Excellent written and verbal communication skills, with the ability to collaborate effectively across teams and regions.