Please note applications will not be reviewed until after the 7th of January 2025

We are currently offering an exciting new opportunity for a highly motivated and enthusiastic individual to join us as an Account Manager. This is a permanent, full-time opportunity which will be a home office-based position in Perth, W.A (servicing both the Western Australian and South Australian Regions) and will involve regular domestic travel.

As an Account Manager, you will be at the forefront of our sales efforts, managing relationships with existing and new customers including merchants, developers, specifiers, architects, and engineers while actively seeking opportunities to expand Bosch’s market position. You will work closely with diverse stakeholders, ensure exceptional customer service, and contribute to achieving ambitious sales targets for the Home Comfort Division.

Position responsibilities will include:

• Conduct sales activities with existing and potential customers to grow revenue and market share in your designated region.
• Develop and implement proposals for both direct and indirect customers, securing new business opportunities in the new build and replacement sectors.
• Build and maintain strong customer relationships to support successful growth strategies.
• Actively monitor market trends and developments, providing actionable market intelligence.
• Deliver exceptional after-sales support, directly assisting customers with their day-to-day business needs.
• Work with divisional teams to develop and execute marketing, promotional, and training programs in the region
• Represent Bosch at trade shows, industry events, and customer presentations to enhance brand visibility and product demand.

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Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What you will be doing:

• Manages activities of an entire product line through several product managers.
• Establishes operational objectives and work plans and delegates assignments to subordinates.
• Objectives are reviewed by senior management to determine success of operation.
• Developing, modifying and executing company policies that affect immediate operations.
• Works on issues where analysis of situations or data requires an in-depth knowledge of organization objectives, implements strategic policies when selecting methods, techniques, and evaluation criteria for obtaining results, and establishes and ensures adherence to budgets, schedules, work plans, and performance requirements.
• Manages the product revenue and profitability for the assigned product line(s).
• Completes product investment and profitability analyses, win/loss analyses, business alliance management of key partners and product management metrics.
• Regularly interacts with senior management or executive levels on matters concerning products and/or clients.
• Requires the ability to change the thinking of, or gain acceptance from others in sensitive situations without damage to the relationship.

What you bring:

• Minimum 10 years of experience in the financial services industry (preferably in product management discipline) as well as management and/or leadership experience. Pragmatic Marketing certification or equivalent is required.
• Bachelor’s degree in business or marketing or the equivalent combination of education, training, or work experience.
• This level requires the ability to communicate with all levels of management.
• Thorough knowledge of FIS products supported
• Requires general business skills, industry knowledge, financial management and planning skills, long-term vision and executive presence
• Effective presentation and interpersonal skills
• Knowledge of financial services industry and associated products
• Excellent skills in communicating ideas both verbally and in written form in a clear, concise and professional manner
• Ability to utilize judgment in decision making process and decisions related to job tasks
• Ability to communicate effectively with all levels of management in an organized, professional manner
• Client relationship management skills, understanding and focusing on clients’ needs, establishing credibility and building positive, professional, relationships with clients
• Team skills, including ability to establish and maintain effective working relationships with all levels within organization, internally and externally
• Requires strong time management skills, attention to detail and must be resourceful
• Analytical, problem-solving skills
• Project management skills; ability to prioritize and complete tasks
• Requires leadership and negotiation skills
• Flexibility, versatility, dependability

What we offer you:

• Competitive salary
• Attractive benefits
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A modern, international work environment and a dedicated and motivated team

#LI-OY1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Company Overview:

BizCover has got small businesses backs when it comes to insurance! Small businesses need insurance to protect their livelihoods.  They need insurance in a fast, easy to understand format and that’s why they need BizCover. So what makes BizCover stand out from the crowd?

The Team:

The Risk and Compliance team basically does what it’s name suggests – we advise the business on matters of risk strategies and mitigation and compliance obligations. Reporting directly to the Head of Risk and Compliance you will work in a team that is responsible for the Quality Assurance, Dispute Resolution and the Compliance function across all BizCover channels and geographies.

Duration: 6 months fixed term contract (Opportunity for Perm)

The Role:

Reporting into the Head of Risk & Compliance, the QA & Compliance Manager has two main accountabilities namely leading the QA team including ensuring the adequacy of the QA framework, and overseeing compliance across the business.

They will be responsible for providing guidance and support, across the company on compliance related matters. They will ensure we are compliant with our regulatory obligations and AFSL, by ensuring our internal compliance, monitoring & supervision and risk frameworks are in place and being adhered to.

They will also be managing our Third Party Risk Management Framework including contract review, maintenance of the supplier calendar and sanction screening.

This role will also support the team with dispute resolution working with stakeholders across BizCover to ensure fair and timely outcomes for our customers. The role requires strong leadership, attention to detail, and the ability to embed compliance into operational and strategic activities across BizCover.

Day to day responsibilities:

Compliance:

• Implement and promote BizCover’s risk and compliance policies and practices
• Monitor and ensure compliance and QA frameworks are current and adequate
• Ensure compliance with regulatory frameworks, review and/or establish a compliance manual including process implementations, insurer compliance along with regular auditing processes
• Provide strategic compliance and risk advice to the business on current business, new proposals or business change
• Manage all legal matters and issues including intellectual property, contracts, binder and partner agreements, employment related issues, policies and any items that require general compliance input
• Compliance sign off on agreements and the management of the supplier calendar (a source of truth of all arrangements with workflow capability)

• Conduct/manage induction training on compliance and QA and review of staff training
• Manage Sanctions screening
• Working with our technology and operations teams to embed compliance frameworks and processes into systems and operational processes including AI implementations
• Internal and external policy end-to-end management (including creation, reviews and reporting)
• Create, implement and periodically review quality management documents which meet ISO 9001 standards.
• Assist with end-to-end complaints handling in line with policies and procedures, ensuring adherence to regulatory frameworks.

• Monitor legislative changes, assess their impact on the business, and review or develop processes and policies to ensure compliance and operational efficiency.
• Assist and partake in periodic audits initiated by insurer/s and/or internally.
• Facilitate end-to-end breach and incident management by leading project teams, maintaining the incident register, tracking incident status to resolution or completion, and driving the remediation of breaches and incidents.
• Review and optimise customer communication journeys, including emails, SMS, and letters, to ensure clarity, accuracy, and alignment with product updates, insurer changes, or incident remediation efforts.
• Review marketing materials and content to ensure compliance with regulatory standards, including AFSL requirements, and alignment with legal and risk obligations.
• Establish and maintain open channels of communication with insurer compliance teams to facilitate collaboration, address compliance matters, and ensure alignment with regulatory and business requirements.
• Manage compliance committee operations, including preparing reports, agendas, and minutes, distributing outcomes to the Executive team, and monitoring actions to ensure timely completion and accountability.
• Provide guidance and support to call centre and operational teams to ensure customer and third-party enquiries are handled in compliance with regulatory requirements and internal policies.

QA:

• Management of the QA team (1x QA Team Lead, 4x QA officers & 1x Risk and Compliance Graduate).
• Oversee reporting on QA performance and compliance (e.g. QA reporting).
• Prepare management action plans to address key compliance issues and risks identified through the QA process.
• Creation and review of call centre scripting and QA scoring across sales, service, claims and retention teams .
• Lead Oversee the QA calibration sessions with the call centre teams
• Provide insights into the performance and risks arising from our operations (technology and call centre).
• Act as the primary point of contact for escalated QA matters, providing guidance, resolution, and ensuring alignment with compliance and quality standards.
• Manage end-to-end projects relating to QA and/or directly impacting QA deliverables.

How will I be measured?

• Existence of up-to-date QA and compliance frameworks including documentation of processes
• Passing of ongoing audits
• Meeting KPIs with regards to QA
• Advancement and embedment of our compliance automation frameworks
• Timely resolution of complaints
• Over time the reduction in the reoccurrence of the repeated complaints through the identification of root causes via the QA process

What do I need to be successful? 

• Law degree
• A minimum of 3 years post qualification experience in insurance law and/or financial services law
• Strong attention to detail
• Ability to prioritize and manage competing demands and time frames
• Ability to work with a wide range of people in a collegiate and responsive manner

• Hybrid working model with flexibility to work from home up to 3 days a week and a minimum of 2 days a week in the Sydney CBD office.

• Exciting and rewarding team culture
• Quarterly recognition awards
• Business Casual dress code
• Rewarding Employee Incentive Program
• Growing company with progression opportunities

Diversity of employees makes for a creative and fun workplace. At BizCover, we truly believe in the power of diversity. We actively welcome applications from individuals with all kinds of backgrounds and experiences. If you share our passion for making a difference and believe in creating an inclusive work environment, we would be thrilled to have you apply for this amazing opportunity.

Come and be a part of our journey as we foster a diverse and supportive atmosphere where everyone can flourish and showcase their distinct skills. Constantly strive to be the best we can, we look for people who are –

Customer Fanatics - noun:  a person who delivers a first class customer experience every time
Drumbeaters - noun:  a person who enthusiastically celebrates and supports their teammates and the business
Finishers - noun:   a person you can trust to get it done
Advancer - noun:  a person who always wants to do better

Diversity of employees makes for a creative and fun workplace. At BizCover, we truly believe in the power of diversity. We actively welcome applications from individuals with all kinds of backgrounds and experiences. If you share our passion for making a difference and believe in creating an inclusive work environment, we would be thrilled to have you apply for this amazing opportunity.