Posting date:  28 Nov







Job requisition ID: 







Location:  Sydney, NSW, AU Brisbane, QLD, AU Melbourne, VIC, AU







Workplace Type:  Hybrid







Have meaningful impact as a Domain Architect Assisted Experience and Contact Centre.   Join the largest general insurance group in Australia and New Zealand.  ABOUT YOU  As an Assisted Experience and Contact Centre Domain Architect, you will be part of a technology products and services division focused on creating market differentiation through resilient, innovative technology at scale. You will map and discover the business capabilities,




... Click here to view more detail / apply for Domain Architect ? Assisted Experience and Contact Centre

Appliances Online transformed the online appliance market in the early s and has maintained its position as an industry leader ever since. As Australia?s largest online appliance retailer, we continue to set the standard for innovation and customer satisfaction. Our commitment to excellence has earned us numerous prestigious retail awards, solidifying our reputation as a trusted name in the industry.
The Customer Support Consultant position entails answering real-time inbound customer enquiries via phone, email, and live chat to provide exceptional customer service, with a focus on meeting weekly service and sales KPIs.

Wow our customers with exceptional knowledge of products and services. Make every interaction memorable.
Smash weekly goals by hitting KPIs like a pro; calls, chats, revenue and customer satisfaction so you can get those well-deserved bonuses.
Handle escalations like a pro, directing them to the very best solutions.
Be the bridge between
... Click here to view more detail / apply for Customer Support Consultant ? 2.30pm ? 11:00pm

19th November,
Pacific People Solutions are very pleased to partner with our valued client, Portland Aluminium, to source a Metals (Production) Manager for their aluminium smelting facility based on site in Portland, Victoria.    Portland Aluminium Smelter has been operating since , producing 320,000 tonnes of aluminium per year and is the largest employer in the region, with approximately 540 employees. Portland Aluminium is committed to continuously improving their environmental performance by reducing environmental impacts and developing more sustainable operating practices. This is an exceptional opportunity to be part of community-based site leadership team  and to work closely with their Joint Venture Participants. The ideal candidate will be a strong communicator and strategic visionary  who is capable of resolving customer issues, managing large complex teams whilst being accountable for the safe, efficient and cost-effective operations of the  Metals Manufacturing Business Unit. The operations included in the Metals Manufacturing
... Click here to view more detail / apply for Metals Manager (Production Manager)

About the Company Davidson is partnering with a state government department for a skilled Customer Service Representative.
About the Role The Customer Service Representative role is crucial in supporting the rollout of the School Saving Bonus (SSB) within the Financial Services Division. You will be responsible for assisting schools, families, and external partners by providing key customer service support for the SSB portal and managing enquiries from various stakeholders. This role involves handling phone calls, emails, and maintaining accurate records, as well as ensuring that all relevant resources and documentation are kept up to date.
Key Responsibilities ? Customer Support: Assist users with the School Saving Bonus Portal, addressing enquiries from schools, families, and suppliers. ? Stakeholder Engagement: Manage enquiries through email and phone communication, providing timely and clear responses to ensure customer satisfaction. ? Record Management: Appropriately manage records and ensure all customer interactions are logged and ... Click here to view more detail / apply for Customer Service Representative (VPS3 Admin)

The Role:
Were expanding and looking for a dynamic, customer-centric individual to join us in our Malvern office! This is your chance to be a key player in our team, providing exceptional support across our three brands with our group GAZMAN, Cable Melbourne, and Perri Cutten.
As one of the first points of contact for our customers, youll embody the voice of the company, delivering top-notch service while creating positive and lasting impressions. Youll play a vital role in enhancing the customer experience and driving sales across all Austin Group brands.
If youre passionate about customer service and eager to make a difference, come and be a part of our journey!
This is a full-time role, working Monday to Friday. 
Other responsibilities will include but not limited to:

Resolve all customer inquiries positively, within set KPI timeframes to deliver an outstanding customer

... Click here to view more detail / apply for Customer Service Team Member

• Work closely with Senior Managers and Accounts Management team to align marketing activities and materials to mlcoa’s sales and marketing plans
• Responsible for creating and preparing all promotional materials and campaigns alongside driving technical requirements.
• Manage mlcoa LinkedIn pages, including content creation, reporting on results and optimising activity accordingly.
• Plan, create and schedule weekly and monthly communications in line with promotions, events and other marketing initiatives.
• Coordinate marketing calendar to ensure all activity is on track as planned and stakeholders are kept up to date on the status of work.
• Ownership of brand websites ensuring all content is up to date, working closely with external agencies to carry out required maintenance and updates.
• Develop and create all marketing materials in line with brand guidelines including flyers, product sheets, presentations, brochures and infographics.
• Organise and execute conferencing events, sponsorship and association relationships. Including end to end support of quarterly in-person educational seminars.
• Organise and oversee mlcoa’s national webinar schedule, including setting up event in Teams Webinar, preparing marketing material and comms to advertise to customers (Quick word, LinkedIn, mlcoa Website, vault Resources), support speaker with formatting slides and on the day of the session, set up ‘’resources webpage’’ and event survey etc.
• Manage mlcoa team email signatures via Exclaimer Cloud, including producing banners in line with current campaign
• Oversee the mlcoa pages on the MedHealth intranet, including internal and external document management
• Support and collaborate with stakeholders across mlcoa and wider MedHealth organisation.
• Monitor mlcoa national email inbox, and distribute correspondence to the appropriate individual, or state / territory office

Chef De Partie
Danish specialised experience | Brunswick
Join a team that brings joy to special occasions by delivering beautiful celebration cakes straight to customer's doors. With a focus on tradition and quality, this company crafts each cake using premium ingredients and classic Italian techniques. Customers can conveniently choose their perfect cake from multiple locations or our online store for a seamless, high-quality experience. If you're passionate about high-quality baking and creating delightful customer experiences, this is the place for you!
This company are seeking a passionate Chef De Partie to join an enthusiastic team of baking professionals with specialised Danish experience!
Responsibilities

Assist in managing departmental costs
Ensuring budget adherence
Supporting product costing and profitability initiatives.
Produce high-quality food products
Mastery in Danish pastry production, including laminating Danish, croissants, and donuts, is essential.
Maintain recipe accuracy
Quality
... Click here to view more detail / apply for Chef De Partie- Danish experience

Were looking for a dynamic Account Manager or Senior Account Manager who excels in organisation, has an eye for detail, and brings a can-do attitude to every project. In this role, you'll play a critical part in delivering top-tier creative / promotional campaigns, balancing client needs, timelines, and budgets with ease. You

2- 3 years in an agency environment, ideally within creative, integrated / BTL for retail, FMCG, or beverage brands.
Self-motivated with a track record of running projects independently, with the support of an experienced Account Director, Creative and Production teams
Skilled in project management, budget tracking, and client relations.
Deep understanding of client goals, competitors, and industry trends; always spotting new business opportunities.
Positive, solution-focused, and able to build trusted relationships with clients and internal teams.
Comfortable in a fast-paced setting, excelling as both a team player and independent


... Click here to view more detail / apply for Account Manager / Senior Account Manager

See JD attached to this request
Job Type: Fixed Term (Fixed Term)
Closing Date: 06-Dec-:00
Please note : The closing date reflects the time zone of the Primary Location for this job posting.
Primary Location: Melbourne CBD & Inner Suburbs Melbourne VIC ... Click here to view more detail / apply for Customer Communications Specialist

We believe playing makes life better and we are always on the lookout to talented people to join our team and help us create a playful world through tennis.
Even if we are not currently advertising the position that you are looking for today, we may be tomorrow. There are a number of ways that you can keep up-to-date with new opportunities as they happen. 
We encourage you to create a profile and register for our job alerts, as well as follow Tennis Australia on LinkedIn to stay up to date on the latest news and opportunities. ... Click here to view more detail / apply for Lead Experience Designer (UX/UI)

As our casual Customer Service Agent, you will provide professional and efficient first points of contact for our customers and visitors within our facilities.  

Being a member of our Customer Service team, you’ll ensure a great experience in all contacts, both reactive and proactive, to achieve the best service outcomes for customers. In addition to this you’ll act as concierge for your facility; this entails coordinating the logistics and accurate documentation of deliveries. 

We have opportunities for experienced customer centric individuals to join us on a Casual basis with the potential to work across our Melbourne site. Work the hours that work for you! 

• Working location: Port Melbourne, Tullamarine, West Footscray
• Working hours:15-25 hours/week, preferably with a minimum 3 working days of availability

To be successful in this role you’ll have: 

Customer Focus 

• Greet all visitors to facility in a timely, courteous, and professional manner. 
• Work with internal teams around the country to deliver a seamless customer experience. 
• Provide accurate advice and guidance on customer service requests and incidents. 

Concierge 

• Take telephone calls to facility from both internal and external customers. 
• Assist with coordination of customer and company events and activities at facility. 
• Conduct site inductions with visitors, in coordination with Facilities team, and scan induction paperwork. 
• Conduct audits of critical facility stock and replenish levels as required on: 

Support 

• Provide prompt and friendly communication to customers in person, via telephone, email, and ticketing system. 
• Action internal and external customer requests via all the internal request systems; email, via phone or face to face.  
• Provide first level resolution where possible or escalate requests and incident to the appropriate resolver group.

This is a full-time Monday - Friday role working  9am - 5pm both remote and in office.
The Role
At Adore Beauty our customers mean everything to us and were looking for a FT Customer Experience Representative to help us show them how wonderful the beauty journey can be. 
We want someone to liaise with our customers and make sure their Adore experience goes as smoothly as possible by providing expert product and order advice. If youre a beauty fan and like the idea of engaging with our fabulous client base over chat, email and phone you might just be the customer service gem were searching for!
Responsibilities

Attending to large amounts of customer enquiries (phone/email/chat)
Answering detailed product questions
Provide thoughtful and personalised interactions with solutions and alternatives
Maintain service inbox prioritising urgent enquiries
Attend internal training
... Click here to view more detail / apply for Customer Experience Representative

Requisition ID: 







Location(s):  Melbourne, VIC, AU







Work experience:  Professional







Type of position:  Full-Time







Job Family:  Commercial







Vestas have an excellent opportunity available  and are looking for a motivated and customer-focused Customer Relationship Advisor to join our dynamic team. In this role, you will be the key point of contact for our customers, ensuring their needs are met and their experiences are positive. This is an excellent opportunity to be part of a company that values customer satisfaction and strives to




... Click here to view more detail / apply for Customer Relationship Advisor

Thorough training program to kickstart your banking career???




Access to extensive employee benefits & discounts??




Be part of a collaborative and high-performing culture??



Please note that rosters are predetermined. Before applying please ensure you are available to cover the following roster.

20 hours per week: ?


Monday, Tuesday, Wednesday, Thursday, Friday: 10am-2pm


Do work that matters

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We've been serving our local communities for over 100 years, with market-leading products, services and technology.
What we do has real impact at all stages of people's lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you'll positively impact our customers' lives, and be there for them when they need us.

See yourself in our team
As the Customer Banking Specialist in our South Melbourne Branch you'll:


Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice




Support customers with enquiries, maintenance on accounts and process applications for credit products




Complete Financial Health Checks to assess customers' financial needs and identify any changes??




Educate and demonstrate of our in-branch technology and digital banking options to customers






Problem solve and provide effective solutions whilst championing our processes, procedures, driving our risk-adverse culture


We're interested in hearing from people who have


Experience in delivering exceptional customer service ideally in financial services, retail or hospitality




Excellent communication skills & the ability to articulate financial terms in a clear way




The ability to ask questions, find solutions, act with integrity and place the customer at the centre of everything you do




Ability to work in retail environment that's busy and commercially driven




A genuine interest in building a career with CommBank



With us, you'll help customers make informed financial decisions to achieve their goals.?
If this role matches your experience and career goals, apply today!


Whether you're passionate about customer service, driven by data, or called by creativity, a career here is for you.
Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. We are working hard to build a team of people who represent the rich diversity of our customers and communities. If you're excited about this opportunity but you don't meet every single requirement, or your experience doesn't align perfectly, we still want to encourage you to apply. You may just be the perfect candidate for this opportunity or another within CommBank.
At CommBank we will inspire you with work that makes a difference, surround you with talented people that respect and value each other, and empower you to grow professionally and personally. Most of all, making a positive impact for customers, communities and each other is part of our every day.
We're determined to make a real difference for Australia's first peoples. We encourage all interested applicants to apply. If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career. Please click here to apply.

This is a full-time Tuesday - Saturday role working  9am - 5pm both remote and in office.
The Role
At Adore Beauty our customers mean everything to us and were looking for a FT Customer Experience Representative to help us show them how wonderful the beauty journey can be. 
We want someone to liaise with our customers and make sure their Adore experience goes as smoothly as possible by providing expert product and order advice. If youre a beauty fan and like the idea of engaging with our fabulous client base over chat, email and phone you might just be the customer service gem were searching for!
Responsibilities

Attending to large amounts of customer enquiries (phone/email/chat)
Answering detailed product questions
Provide thoughtful and personalised interactions with solutions and alternatives
Maintain service inbox prioritising urgent enquiries
Attend internal training
... Click here to view more detail / apply for Customer Experience Representative

Customer Experience Team Leader
We all know and love the Adore Beauty Train - and CS has long been called the engine room of the business. Now, were looking for a new conductor! If you know what makes the CS team toot their horn and how to lead them down the right (railway) track, then jump on board and become the new Customer Experience Team Leader.  
The Role
To provide  outstanding customer experience to our customers and  lead the customer experience advisors on a day-to-day basis, ensuring all quality standards are being met and channels are managed, through regular audits. This will be a Monday - Friday role working between 8am - 6pm (as the roster permits) 
Day to day responsibilities

Approaching all work with a customer focused solutions lens
Contribute to rostering to ensure appropriate resources for channel needs
Evaluate customer
... Click here to view more detail / apply for Customer Experience Team Leader

Are you passionate about creating positive experiences for students and their families? At Contour Education, we’re dedicated to supporting students throughout their educational journey, and our Customer Service Representatives are at the heart of delivering exceptional service every day.

If you’re empathetic, reliable, and love being part of a dynamic, people-focused environment, this role is your opportunity to make a difference.

 

Who Are We

At Contour Education, we’re revolutionising tutoring with engaging, small-group sessions that prepare students for success. We’ve been reshaping education since 2020, with over 5,000 students enrolled and 100+ team members having joined us on this exciting journey. Recognised as one of Australia’s fastest-growing startups for 4 straight years, we’re not slowing down!

 

The Role

What You’ll Do

• Support Students & Parents: Handle incoming enquiries via Missive and Podium about schedules, invoicing, rescheduling, and general information, ensuring quick, professional, and solutions-oriented responses.
• Oversee Campus Operations: Keep the campus running smoothly by managing administrative tasks, maintaining stock and equipment, and preparing classrooms to create a welcoming learning environment.
• Engage with Customers: Assist walk-in students and parents at the campus, providing support and information in a patient, empathetic manner.
• Maintain High Standards: Monitor and address any operational issues during classes, ensuring a seamless and enjoyable experience for everyone involved.

Who You Are

• A Great Communicator: You listen actively, show patience, and deliver clear, empathetic communication that leaves a lasting positive impression.
• Organised & Detail-Oriented: You juggle multiple tasks efficiently and ensure accuracy in everything from scheduling to record-keeping.
• Proactive & Adaptable: You’re quick to solve problems and flexible in managing the day-to-day demands of campus operations.
• Tech-Savvy: You’re comfortable using tools like Missive and Podium and eager to learn new systems as needed.

Why Join Contour?

• Meaningful Impact: Be a key part of a team that supports students in achieving their educational goals.
• Supportive Environment: Work in a collaborative and dynamic workplace where your efforts are valued.
• Diverse Role: Enjoy a mix of administrative, customer service, and operational tasks that keep things interesting.
• Flexible Hours: Fit work around your schedule with weekend shifts available.

If you’re detail-oriented, empathetic, and excited to contribute to Contour's mission, we’d love to hear from you!

Skill Requirements

• Above market rate compensation.
• Significant improvement in public speaking, team, and leadership skills (and you get paid for it).
• Personalised mentorship, training and feedback to improve your customer service and communication skills.
• Creative freedom in a fun start-up environment (no corporate walls, talk directly to the founders or students).
• Satisfying and fulfilling work that ultimately helps students thrive and succeed (it feels good when you help students enjoy their time at Contour, and do well at school!).
• Opportunities for career growth and long-term opportunities in a rapidly growing education company.

About the opportunity

Join our Global Operations Team as a Customer Support Team Lead in Melbourne to make a real impact every day. We say that because we know that every conversation we have, every code line we write and every interface we design is another opportunity for us to enrich our customers’ experiences.

Reporting to the Senior Manager, Software Support, you'll help us drive engagement, excellence, and a focus on building relationships with our customers and colleagues, whilst meeting and exceeding service levels agreements for the resolution of support tickets. You'll also lead a team of Software Support professionals to meet the needs of our customers on software related enquiries. 

Some of the other responsibilities include:

• Manage a small offshore & regional team of customer support advisors in the delivery of software customer service   

• Collaborate with engineering peers to provide customer resolutions within agreed SLAs, advocating customer needs to effectively prioritise support ticket resolution  
• Partner with leadership and commercial teams to identify and plan essential work in the context of software support  
• Ensure that the team adheres to regional policies within software support for Xplor products  
• Contribute to frameworks and internal resources to support the resolution of technical issues within your team  
• Periodically review software support log(s); track performance and identify trends, anomalies, and opportunities for improvement  
• Proactively engage and upskill yourself in new iterations of the software along with your team  
• Find new ways to reduce the average ticket turnaround time and improve SLAs  
• Optimise, standardise, and manage Support metrics across all channels (call centre, online chat, email) to ensure customer satisfaction, and report statistical performance levels 

For this position, we offer a hybrid and flexible working model, where you will spend 2-3 days per week in the office and the rest working from home.

 

Posted: 05/12/


20/12/

Job Type: Permanent - Full Time

Location: Melbourne, Victoria

Job Category: Commercial,Other


Pacific Energy is an Australian market leader in the provision of sustainable distributed energy. Our purpose is to transition the world to a clean energy future.
As Australias only end-to-end provider of all renewable energy technologies, with proven experience integrating solar, wind, battery energy storage and green hydrogen into new and existing systems, we deliver industry firsts that are leading the clean energy transition.
Due to continued expansion and growth a newly created opportunity exists for an experienced Proposals Manager in our Pacific Energy Connected (PEC) division. In addition to expanding the exiting remote and renewable power solutions, PEC is one of Australias leading turnkey delivery partners for green hydrogen production and refuelling facilities, with

... Click here to view more detail / apply for Proposals Manager

22nd November,

Join a supportive leadership team with Australias leading Student Accommodation Provider
Permanent Full-Time position based at UniLodge Melbourne CBD
Strong focus on supporting and developing our leaders
  
At UniLodge you will have the opportunity to build a rewarding career, by growing your skills and capability with Australia and New Zealands leading provider in student accommodation. Our operation is on an exciting growth trajectory, with a portfolio of close to 140 properties and hotels. As we grow, we are always on the lookout for people who will enrich our culture and bring their unique perspectives and experiences to help UniLodge Group become even better. Join us and embark on an exciting journey to be the operator of choice.
  
What role will you play
  
We are on the lookout for an experienced General Manager to join and lead our team at
... Click here to view more detail / apply for General Manager

As a Department Manager you are responsible for supporting the Sales?and Profit goals by setting a plan for your?department to deliver a Great Customer?Experience in line with your store.?You ensure you have a Great Team and?support their development, working with succession planning, talent development and?structured performance management for?your team based on results, values, and?leadership.?? 
? 
Key responsibilities: 

Regularly analyse and follow up Sales & Profit KPIs for your department and together with the Visual


Merchandisers you take action to maximise sales.


Drive Hello Member program in line with country goals


Ensure your department continuously meets H&M standards and follow this up using the Customer Experience Tool.


Together with your Visual Team, you ensure the implementation of the Commercial Handbook.


Evaluate and manage the performance of your team; give regular feedback, execute
... Click here to view more detail / apply for Department Manager

The Company
The business are a multinational services business, they're a market leader in their field and have a fantastic culture.
The role
Reporting to the Head of Finance you will be responsible for tax and compliance across the business.
Key Responsibilities:

Tax returns - BAS, GST, FBT and income tax
Transfer pricing
R&D advisory on tax related matters
Annual employee share scheme statements
Ad hoc projects
About you:

7 years total experience
Experience with Australian tax is essential
CA/CPA qualification is essential
Strong expertise in compliance, with additional experience in GST (advantageous)
If this sounds like the role for you, click APPLY NOW or email ... Click here to view more detail / apply for Tax Manager

Full time, fixed term 12 months at Camperdown
Key Program Manager role at Sydney School of Public Health
Base Salary $121,508 17% superannuation

About the opportunity
Join the Leaders in Global Health and Cancer Control Founded in , the Sydney School of Public Health is Australia?s first and leading school in public health, dedicated to addressing the world's most pressing health challenges. Each day, our researchers and graduates are tackling global health issues and striving to improve equity in communities both locally and around the world.
At the forefront of cancer control, Professor Karen Canfell and her team play a pivotal role in supporting policy, practice and decision-making for innovative cancer solutions. Their groundbreaking work has led to the transformation of Australia?s National Cervical Screening Program, which transitioned to HPV testing in , positioning Australia as the first country expected to eliminate ... Click here to view more detail / apply for Program Manager

Job Description:

One (1) Fixed Term 9-month Full Time Opportunity
Based in either Melbourne, Sydney or Brisbane on a hybrid arrangement
Not-for-profit salary packaging ? earn more for doing the job you love!

We draw on the talents of our people and collaborate with others who share our vision and values to continue the pioneering spirit of Mary Aikenhead and the Sisters of Charity. We are committed to providing compassionate and innovative care, enabling hope for those we serve.
We are actively sourcing an experienced Change Manager to play a pivotal role in the success of our Digital Care Platform (DCP) at St Vincent?s. Reporting to the Digital and Technology Project Manager, you will be responsible for leading the successful implementation of change strategies and overseeing Change Management within the Digital Care Platform project throughout St Vincent?s Virtual Health (SVVH).
This 9-month ... Click here to view more detail / apply for Change Manager