About the roleWe're looking for a Data Integration Specialist who is passionate about helping customers win. As a member of our team, you'll have the ownership and support you need to succeed, both from your leaders and your colleagues. We're proud to represent market-leading, trusted brands and products, and we're looking for someone who shares that pride. If you're energised by working alongside teammates who have the same passion and drive as you, we want to hear from you. DuluxGroup is proudly an equal-opportunity employer. Talent is our only criteria. Let us know by emailing [email protected] if you require any adjustments to the recruitment process so we can support you to present your best self. ResponsibilitiesAs a Data Integration Specialist, you will work assisting the Integration Team in supporting our various integration platforms, ensure the smooth daily operation of the systems, respond to incidents as Level 2 support and work with the Solutions Architects and Integration team Service…

Click here to view more detail / apply for Service Manager - Integrations

$90,000 - $110,000 Super Hybrid - Flexible work arrangements with option to be based in Melbourne, Brisbane, Gold Coast, Geelong, or Sydney Great team environment & amazing company perks The Role You will deploy a wide range of logistics projects including facility relocations, system implementations and logistics continuous improvements. This role will be required to facilitate and manage change through strong relationship building, engagement of the key stakeholders and collaborating cross functionally to achieve the project objectives. Key Responsibilities Project management, governance and change management of logistics projects Influence and manage project team members not in your direct control to achieve a common goal and objective Apply a structured and transparent approach to project management underpinned by detailed project documentation Undertake Gap Analysis and process reviews to support change management and adoption Ability to travel both nationally and locally, and therefore be able to work flexible hours  Assist with financial business cases and project costs…

Click here to view more detail / apply for Project Manager - Logistics

Based in Knoxfield Full time role - Some Saturday and Sunday work required Work with an awesome team in a fast paced customer service centre There are regular customer service roles, and there are customer service roles with a team like us where the size of the organisation, the number of industries we support, and the number of challenges we overcome every day means a role with PFD is anything but regular. Our team are given the tools, insight, and autonomy to do their jobs and help our customers build successful businesses. We tailor our approach to meet the local market needs and our flexibility and focus on customer success means every day presents something a little different and chance to develop a new perspective or skill in one of the most recognised brands in the country. Opportunities with us are for the taking! Key Responsibilities Be the first and key point of contact for…

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Located in Chullora - free and secure parking. Progress your career with a highly skilled leaders and supportive team. Competitive salary with great employees' benefits on offer for the right candidate  Did you ever wonder how the food products we distribute ever got into the trucks you’ve seen driving all over the country? If you had, you might be the kind of person we are looking for to join our team of people who can bring their skills, drive and pride in their work to our business and help our customers succeed. We’re an essential service which brings a level of stability to our organisation and the opportunities we can offer our people.  This also means we are often faced with challenging situations and it’s due to the diversity of our people and the feeling of empowerment they have to speak up and be part of a solution that we can overcome them. We’re nimble…

Click here to view more detail / apply for Inventory Manager

Based in Knoxfield Full time permanent position Outbound telesales focus PFD Food Services is Australia’s family operated food service network. We’re 100% Australian owned, with 70 strategically located distribution centres around Australia. We deliver an extensive range of fresh meat and seafood together frozen products, drygoods, paper products and cleaning solutions to the food service industry. Since 1943, we have been distributor of choice for cafés, restaurants, pubs, clubs, schools and any foodservice business that demands a wide range of products delivered with outstanding customer service. We’ve always believed in ourselves and our people, we know it takes every task, from every person in our business to help make our customers business a success. In 2021 PFD formed a partnership with another proud Australian company, Woolworths Group. The Role Based in our Knoxfield hub, the purpose of the role is to undertake outbound sales calls to our food service customers.  This role would suit someone…

Click here to view more detail / apply for Telesales Customer Service Rep

Looking to join the most prestigious Italian restaurant in Sydney?

We are seeking a Restaurant Manager for a fast-paced, high-volume Italian fine-dining establishment located in a prominent waterfront location. Our focus at a'Mare is on delivering exceptional service with a touch of old-school Italian glamour, complemented by an extensive cellar.

As the Restaurant Manager, you will play a crucial role in upholding our service-oriented philosophy and ensuring the smooth operation of our venue, reporting directly to the General Manager. With over 200 seats, this position is pivotal to our success.

Essential a'Mare Requirements:

Valid Australian working rights
Minimum of two years of managerial experience in fine dining establishments
Fluent written and spoken English
Current NSW RSA Certificate
Strong attention to detail
Formal hospitality qualifications and 1-2 years of work experience in the industry
A positive attitude towards customer service and teamwork

Preferred Experience:

Experience with gueridon/tableside service
Knowledge of Italian cuisine
Completion of formal wine studies

Responsibilities include:

Continuous training and development to stay updated with industry trends
Direct reporting to the Restaurant General Manager
Supervising and training front-of-house staff
Implementing cost control measures within budget guidelines

What we offer you:

Emphasis on work/life balance
Salary range: $80,000-$100,000 per annum + Super
Complimentary staff meals during shifts
Generous tips
Exciting career growth opportunities
Food and beverage discounts across Crown Sydney and Ormeggio Group venues

To apply:

Please email your CV, proof of working rights, and a brief statement on why you would be an asset to the a'Mare team to [email protected].

All applicants will be required to undergo a police and compliance check by Crown Sydney.

This is a remarkable chance to collaborate with Alessandro Pavoni of Pavoni Plus Pty Ltd and be part of something special.

Assistant Operations Manager | Norton's The Venue Established in 1926, Norton's is a community favourite that serves up everything you’d expect from a neighbourhood pub, with a great range of beers, quality pub grub, and live sport. Open later than most, you'll love everything this relaxed and friendly Leichhardt local has to offer. The Role This is the perfect opportunity for a up & coming Assistant Operations Manager to learn from a team of passionate hospitality professionals as well as be a part of one of Merivales most iconic locations. We are looking for someone who is committed to imbedding themselves in the team and venue, connecting authentically with the community. We build teams who know how to deliver guest experiences like no other. Our leaders are expected to always drive the teams they support to create magical moments for every guest – big and small!  In a nutshell, you will need to Understand how to deliver exemplary guest experience. This incredible…

Click here to view more detail / apply for Assistant Operations Manager | Norton-s

Work for one of Australia's leading automotive companies in Scoresby Your new company This automotive company with high standards for customer service is looking for the next superstar to join their team in a permanent capacity, working in Scoresby Your new role

Providing excellent customer service and managing inbound calls and financial queries
Operating phone calls professionally, transferring calls where needed
Assisting in providing reporting to Management when required
Rotating roster between the office hours of 8.00am - 8:00pm Monday to Friday
Resolving customer issues on first call resolution

What you'll need to succeed

Must be an Australian Citizen or hold PR
Previous or current Customer Service/ Collections experience/ Insurance
Experience managing and responding to customer complaints
Financial Services / Motor Vehicle industry experience
Proven experience being self-motivated and results-driven with an ability to work under own initiative
Strong interpersonal skills with the ability to deal with difficult customers and build relationships at all levels
Strong written and verbal communication skills
Intermediate experience in the Microsoft suite of products
Strong time management and stakeholder management skills
Rotating roster between the office hours of 8.00am - 8:00pm Monday to Friday

What you'll get in return

Excellent training and ongoing support
Great work culture and office environment
Flexibility to work on a rotating roster from Monday to Friday
Hybrid working arrangements after training (approx 3 months)

What you need to do now Group interviews are being conducted in April, with a start date in May 2024, If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to [email protected] If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Please click here to apply.

We are Rokt, a hyper-growth ecommerce leader. We enable companies to unlock value
by making each transaction relevant at the moment that matters most, when customers
are buying. Together, Rokt's AI-based relevance Platform and scaled ecommerce
Network powers billions of transactions. In December 2022, Rokt’s valuation increased
to $2.4 billion USD, allowing us to expand rapidly across 15 countries.

The Rokt engineering team builds best-in-class ecommerce technology that provides
personalized and relevant experiences for customers globally and empowers marketers
with sophisticated, AI-driven tooling to better understand consumers. Our bespoke
platform handles millions of transactions per day and considers billions of data points
which give engineers the opportunity to build technology at scale, collaborate across
teams and gain exposure to a wide range of technology.

At Rokt, we practice transparency in career paths and compensation.

At Rokt, we believe in transparency, which is why we have a well-defined career ladder
with transparent compensation and clear career paths based on competency and
ability. Rokt’stars constantly strive to raise the bar, pushing the envelope of what is
possible.

We are looking for an Engineering Manager for our Front-End Team

Compensation: $270,000-$300,000 including superannuation, employee equity plan
grant & world class benefits.

As a hands on engineering manager in our Web Integrations and Front-End team, you
will be leading an autonomous team, owning a large part of our Web SDK offering, with
a specific focus on developing scalable frameworks, plugins and massive front-end
integrations for our biggest clients, working closely with launch engineering and
solutions engineering teams to produce the best platform for the biggest names in
ecommerce and advertising.

A deep understanding of how to build and maintain systems at a global scale is key to
this role, and the desire to get deep into the architecture now and into the future would
be ideal. Having experience working on large scale is ideal, as our front end systems
and web integrations serve billions of unique customer experiences every year, a
number that is growing considerably year on year.

Leading a team of really great engineers, you'll need solid experience as an engineering
manager who can develop and lead engineers up to a Staff/Principal level, while still
playing a key role in the architecture and day to day code, so a desire to be hands on
with React/TypeScript and front end architecture is essential.

About You-

? Lead the design, implementation and maintenance of massive web integrations
? Manage and develop a team of autonomous and high performing engineers
? Cut production level code that can be built upon by your team and the wider Rokt
organisation
? Identifying and proposing improvements to the current system architecture that
emphasise reliability and scalability
? Design, develop, test, deploy and improve code that solves real-world problems

Requirements

About You:

-10+ years of experience in commercial software development experience
designing, building and operating large scale web integrations and 4+ years of
experience in managing engineering teams
-Polyglot engineer with commercial experience in one of the following: TypeScript,
React or Vue. You have written a lot of performant easy-to-maintain code using
best practices. You can smell bad code and provide constructive feedback during
code review.
-Strong complex system architecture design experience and understanding;
space/time complexity, API contract design and stewardship, AWS cloud-based
infrastructure.

-Learn quickly: demonstrated ability to quickly understand and absorb new
information. Passion for technology and eager to dive in to figure out how things
work.
-Leadership: organise and motivate engineering contributors, work with the
product team to schedule in an efficient and productive manner, understand
business logic and be able to translate into appropriate technical solutions

Benefits

About Rokt’stars-

As a mission-driven, hyper-growth community of curious explorers, our ambition is to
unlock the full potential in ecommerce and beyond. Our bias for action means we are
not afraid to quickly venture into uncharted territories, take risks or challenge the status
quo; in doing so we either win or learn. We work together as one aligned team never
letting egos get in the way of brilliant ideas. We value diversity, transparency and smart
humble people who enjoy building a disruptive business together. We pride ourselves on
being a force for good as we make the world better.

About The Benefits:

We leverage best-in-class technology and market-leading innovation in AI and ML, with
all of that being underlined by building and maintaining a fantastic and inclusive culture

where people can be their authentic selves, and offering a great list of perks and
benefits to go with it:

-Accelerate your career. We offer roadmaps to leadership and an annual $5000
training allowance
-Become a shareholder. Every Rokt’star gets equity in the company
-Enjoy catered lunch every day and healthy snacks in the office. Plus join the gym
on us!
-Extra leave (bonus annual leave, sabbatical leave etc.)
-Work with the greatest talent in town
-See the world! We have offices in New York, Seattle, Sydney, Tokyo and London

We believe we’re better together. We love spending time together and are in the office
most days (teams are in the office 4 days per week). We also get that you need to
balance your life and your commitments so you have the flexibility to manage your own
hours and can spend up to a week of every quarter working from anywhere.

If this sounds like a role you’d enjoy, apply here and you’ll hear from our recruiting team.

With an expanding global presence, this ASX-listed investment management firm is superbly positioned to capitalise on it's unique global offering, led by an exceptional senior leadership team.Reporting into the Global Head of HR, As Global Payroll Manager you'll oversee the delivery of monthly, salaried payroll across multiple regions worldwide, in conjunction with the outsourced payroll providers. This is an initial 14 month maternity leave vacancy.You'll also drive all other payroll activities, including compliance, reporting, and handling of queries/issues, as well as all associated internal stakeholder engagement.In addition to overseeing and refining the BAU, you'll be tasked with identifying and implementing payroll-related process improvement initiatives, particularly around the integration of newly acquired entities and improvement of current outsourcing delivery in certain regions. You are an experienced Payroll professional, with a background in a corporate role and experience driving multi-region payroll. You're an excellent communicator, with an exceptional customer service ethic and a track record in delivery of…

Click here to view more detail / apply for Global Payroll Manager - stand alone role

Assistant Restaurant Manager | MuMu The Venue Merivale’s evolving George Street entertainment precinct, ivy, MuMu – a fun, upbeat and fresh Asian cuisine venue to complement our existing restaurant portfolio in the CBD. Inspired by a trip through Southeast Asia, MuMu will bring you a focus of the Vietnamese street-food inspired cuisine and high-energy vibes to the Sydney CBD, contributing to the return of the city’s vibrant nightlife and next phase of development at ivy precinct.  Under the helm of Executive Chef Dan Hong, MuMu will boast a flavoursome menu set to delight your senses, alongside a list of matching fun, fresh, easy-drinking cocktails. Complete with a slushy machine serving our famous Yuzu slushies, MuMu is set to be a must-visit for friends and groups seeking a buzzing, eclectic night out in the heart of the CBD.  The Role We are after an energetic, bubbly and experienced Assistant Restaurant Manager with a focus on creating a strong team culture, one that celebrates cultural…

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Assistant Retail Manager - MCG Based at Melbourne Cricket Ground, Delaware North is now seeking an experienced and passionate Assistant Retail Food & Beverage Manager - Public & AFL Reserve, to contribute to the management of our Retail operations for the iconic stadium. This role will be responsible for the execution of the Retail Food & Beverage activities within the Public and AFL Members Reserve areas of the stadium to contribute to achieving the site's financial plan, profit margins and business growth, while building Delaware North and the client's reputation. Responsible for leading key retail teams to ensure operational activities maximises return on investment, while ensuring compliance with relevant corporate policies and procedures. You will also deliver retail food and beverage product and services that meet and exceed client and customer expectations to position Delaware North as a quality driven provider of food and beverage catering services.Availability: You will be required to work flexibly in line with the…

Click here to view more detail / apply for Assistant Retail Manager - Melbourne Cricket Ground

Posted: 26/03/2024 Closing Date: 01/05/2024 Job Type: Permanent - Full Time Location: Sydney Job Category: HR & Recruitment,IT,Other   Who we are… ELMO Software is the pre-eminent provider of Cloud HR, payroll and expense management solutions in Australia, New Zealand and the United Kingdom. More than 3,000 customers benefit from automating fragmented HR processes with an all in one platform that manages the employee lifecycle from “hire-to-retire”. With more than $100 million in annualised recurring revenue (ARR), ELMO is one of the largest and fastest growing cloud-software businesses in the region. Life & Culture... At ELMO you will be joining an epic team with the opportunity to make a big impact.  We foster an authentic, collaborative, fun working environment and being an ELMOnian means you're part of an amazing team that will push you to grow, support you with challenges and let you shine. Recently, we have been awarded by WRK one of the 2022 Best Places…

Click here to view more detail / apply for Sales and Marketing Manager

Based at Melbourne Zoo Job Share - Ongoing Part-Time Tuesday to Thursday roster, 22.8 hours a week Band 4 $48,564 plus super  Zoos Victoria operates four landmark zoos, Healesville Sanctuary, Kyabram Fauna Park, Melbourne Zoo and Werribee Open Range Zoo. Victoria's zoos are made up of passionate, energetic and driven employees committed to fighting wildlife extinction. Every person, from the extensive range of disciplines, plays an important role in helping the organisation realise its vision to become a world leading zoo-based conservation organisation. The Customer Engagement Team is going through a transition from Contact Centre to becoming Zoos Victoria's Customer Experience Hub. The team will ultimately manage all channels, customer touchpoints and enquiries. Their specialised operators will be highly trained to manage enquiries of the future - whether that is supporting a member of the public calling in an emergency wildlife rescue case or being on the frontline during a conservation crisis supporting donors, agencies and partner enquiries from around the…

Click here to view more detail / apply for Part-Time Customer Engagement Coordinator - Zoos Victoria

The roleHy-Tec Concrete currently has an opportunity for a Trainee Concrete Plant Manager for our Kilsyth site. Full Training will be provided.Reporting to the Operations & Logistics Manager, this is your opportunity to become an integral team member at one of Australia’s leading construction materials producers.The Trainee Concrete Plant Manager can expect to receive training and support to obtain the relevant licences throughout their traineeship. You will be responsible for providing a high level of service, efficiency, and professionalism, while maintaining excellent attention to detail and interpersonal skills.You will learn new skills with on-the-job training and be exposed to the construction materials industry and be part of a close-knit team, with potential opportunities to grow.On offer is an attractive salary package and the opportunity to develop your career with an established, market leading ASX listed Australian company. We will invest in your development, providing the opportunity to obtain additional licences if you demonstrate the desire…

Click here to view more detail / apply for Trainee Plant Manager

PERSOLKELLY has partnered with a premier provider of packaging solutions boasting over 60 years of industry leadership. We are looking for a State Service Manager to join their team, they operate across 160 countries with 80 sites worldwide, our partner is a global force in the packaging sector. Position Overview: Are you a seasoned professional with a strong background in service management? Are you passionate about delivering exceptional customer experiences and driving operational excellence? We are looking for a dedicated and dynamic State Service Manager to lead our service team and uphold our commitment to customer satisfaction. As the State Service Manager, you will be responsible for overseeing service-related activities, including customer support, maintenance, and repair services within the assigned region. You will lead a team to ensure efficient service delivery, foster a positive workplace culture, and achieve group objectives in alignment with company goals. Key Responsibilities: Supervise service staff and operations within the region.…

Click here to view more detail / apply for State Service Manager

Client Service Manager - Sydney Area Apply now Job no: 532574 Work type: Full time Location: Sydney Categories: General Management a leading global workplace experience and facility management company. In partnership with customers, ISS drives the engagement and well-being of people, minimises the impact on the environment, and protects and maintains property. Across Australia and New Zealand, ISS provide services within a wide range of sectors including Resources, Aviation, Healthcare, Education and Business & Industry. We are seeking value-orientated people to join our local team of 17,000 service professionals, who can help us realise our Purpose of  “Connecting People and Places to Make the World Work Better”. About the Role: We currently have an opportunity to be part of our team. We are seeking a Client Service Manager to join our team in the Sydney Area and will be managing multiple government sites. You will be responsible in managing day to day operation needs for…

Click here to view more detail / apply for Client Service Manager - Sydney Area

We are Coca-Cola Europacific Partners (CCEP) – a dedicated team of 42,000 people, serving customers in 31 countries, who work together to make, move and sell some of the world’s most loved drinks. We are a global business and one of the leading consumer goods companies in the world. We help our 2.1 million customers grow, and we are constantly investing in exciting new products, innovative technologies and fresh ideas. This helps us to delight the 600 million people who enjoy our drinks every day.  At Coca-Cola Europacific Partners, we are always refreshing the way we work and becoming a more inclusive, diverse and equitable company. If you think this could be the role for you but you aren’t sure if you meet all of the criteria we’d encourage you to apply so that we can explore this or other opportunities with you. ABOUT YOUR ROLE  The National Sales Centre is our Gold Class Customer Hub…

Click here to view more detail / apply for National Sales Manager (13419)

ABOUT COCA-COLA EUROPACIFIC PARTNERS  Coca-Cola Europacific Partners is one of the leading consumer goods companies in the world. We make, move, and sell some the world’s most loved brands – serving 600 million consumers and helping 1.75 million customers across 29 countries grow.? We combine the strength and scale of a large, multi-national business with an expert, local knowledge of the customers we serve and communities we support.    Our portfolio in Australia includes the Coca-Cola family of products, as well as loved brands like Sprite, Fanta, Mount Franklin, Keri Juice, Powerade, Jim Beam, Canadian Club and Grinders Coffee.    At Coca-Cola Europacific Partners, we are always refreshing the way we work and becoming a more inclusive, diverse, and equitable company- as an employer, as a place to work, and as a business.  Because when we represent the society we serve, everyone is truly welcome.    ABOUT YOUR ROLE  As the Digital Marketing Activation Manager, you will be…

Click here to view more detail / apply for Digital Marketing Activation Manager - Coles (13229)

We’ve only just begun, but what a beginning. In a once in a generation moment, we’ve brought together powerful brands to create one united force. TPG Telecom has a powerhouse of brands which include Vodafone, TPG, iiNet, Internode, Lebara, AAPT and felix. The latest technology and brave thinking let us connect our people and communities. You could play a role in that. A big one. We invite you to bring your boldness and stand out. You are empowered. Opportunities are plenty for those ready to accept the challenge.This opportunityThe Customer Experience, Continuous Improvement and Quality function is accountable for articulating and delivering the Operational Roadmap through Continuous Improvement & Strategic Projects, governing Process and Operational Excellence and Knowledge Management, and delivering key strategic projects. It spans multiple customer segments including Business, Enterprise, Government and Wholesale across all fixed & mobile products.The Customer Experience Lead will design and deliver a program of work to measure and…

Click here to view more detail / apply for Customer Experience Lead

We are looking for a Customer Support Associate to join the Square Australia Customer Success team. The Customer Success team works with Square sellers (merchants) by phone and email, to solve problems, demonstrate how to get the most out of Square, and always improve our Square products by giving feedback to Square Product teams. Reporting to the Lead, Customer Success, you’ll support our diverse Square seller base across Australia.

You may have current experience providing customer service in hospitality, retail, or another customer-focused role. You will work with your lead and Square teammates to develop a career in a technology company, better understand the unique challenges faced by Australian (and international) small business owners, and help promote long-term success for Square in Australia.

This role can be based in either our Melbourne or Sydney offices through a hybrid of in-office and remote working, but also remotely anywhere on the east coast of Australia. Multiple positions are available.

You will:

• Spend the majority of your day (up to 80% of your shift) working with Square sellers by handling inbound phone inquiries in a fast-paced environment
• Apply creative problem solving to seller inquiries with the support of your partners, resource and leadership
• Identify, document, take ownership of sellers' issues and see problems through to resolution, escalating feature requests
• Analyse trends in sellers issues and suggest improvement ideas and plans 
• Work with internal Squares and our Square Australia sellers with empathy, being willing to seek different perspectives, take principled risks and have a focus on inventing and learning
• Occasionally work on public holidays to support our Square Australia sellers

Exciting opportunity to lead a small team within a dynamic education provider Your new company This iconic Sydney institute is looking to appoint a new Senior Finance Manager to lead a small team within a dynamic part of its business. This is a fantastic role for a strong Business Partner looking to extend their role within a supportive environment, offering the opportunity to develop within their career. Your new role
Your duties will include but not be limited to: Provision of day-to-day relationship management and business partnering for complex portfolios, including the following:



Strategic and operational planning, advice, guidance in regard to all of the financial affairs and resources


Financial insights and problem-solving


Strategic and operational management of portfolio activities/budgets


Advanced accounting and management reporting using a variety of financial and non-financial key performance indicators


Interpreting, applying and implementing financial policies, procedures and guidelines


Development of annual client plans that identify the current key issues and needs for the client's portfolio, and the schedule of approved projects and services for delivery throughout the year


Designs and implements service delivery improvements to a client's portfolio and identifies opportunities for continuous improvement and the achievement of service excellence


Engages with key stakeholders in the client portfolio to support the implementation of strategic transformation and change initiatives and ensure the successful implementation and realisation of key outcomes


Resolve queries from the portfolio on reported results in a timely and customer-focused manner



Responsible for general financial governance, related compliance and services in a customer-focused and timely manner.



Reviewing structure within the general ledger to meet client needs in alignment with central guidelines


Appropriate use of the chart of accounts by clients


Maintain and champion compliance with Procurement and Finance policies and procedures across the business


Monitoring and leading client compliance for travel and corporate card usage and ensuring anomalies are resolved proactively


Manage funding compliance by, for example, ensuring grant conditions are adhered to, timely and accurate financial acquittal reports are submitted to the granting bodies as required and that all grant deficits / surpluses are managed


What you'll need to succeed You will have previous experience in a Business Partnering or Finance Manager role within a large and complex organisation. Excellent communication skills as well as advanced Excel and analysis capabilities are required for this role. Previous management or mentoring experience would be highly beneficial. What you'll get in return You will receive an excellent opportunity to develop your skills within a supportive environment. You will have the flexibility to work from home 3 days per week. This role is currently a 2-year fixed term contract with the potential to extend after this point. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Please click here to apply.

ROLE OVERVIEW

The Investment Partnerships Manager role is a critical role in the Partnerships team, with responsibility for managing the implementation planning and buying process for their assigned clients. This responsibility includes but is not limited to optimal media partner selection through thorough evaluation and rationale, negotiating campaigns, checking preliminary and final post buy delivery, tracking performance and ensuring delivery on campaign objectives. The Investment Partnerships Manager assists the Director with the management of the Partnerships team – developing skills, evaluating performance, setting standards and managing growth.

As the front line face of Initiative’s relationship with media partners, the Partnerships team are responsible for ensuring all media owners are treated as true partners, with the respect and professionalism we expect from across our business. The Investment Partnerships Manager should guide our partners to embrace the belief that cultural experiences grow brands and to encourage our partners to deliver the best thinking in their responses to our briefs.

ROLE & RESPONSIBILITES


Responds to all client requests in a timely and accurate manner
Collaborates with Client Advice & Management team to ensure alignment with and delivery against client KPI’s
Communicates client and product progress effectively to the team and craft leads
Prepare e-mails, recommendations, buy presentations and presentations to internal teams and clients
Developing excellent presentations skills internally and to all levels in the client organisation
Prepares POVs for targeted opportunities on an on-going basis for clients to further drive their business
Fosters knowledge of client’s business and its competitors to determine sufficient advertising and media needs and ensure plans are properly executed and delivered
Displays ownership of the entire implementation process (media planning and buying) from start to finish within the team, championing deadlines both internally and externally for client base.
Demonstrates expertise in implementation planning and buying across all channels and multiple categories 
Manages the Partnerships team (Senior Executives, Executive, Associates) in the day-to-day activities for assigned clients, reviewing work for accuracy and adherence to deadlines
Provide senior-level guidance and review schedules, research, POV’s and client presentations to ensure quality product and client-readiness


QUALIFICATIONS


Tenure guideline: 5+ years of media agency planning and buying experience
Proven leadership ability and/or prior experience in supervising a team preferred
Excellent knowledge and understanding of Australian media marketplace including the role of each media, understanding key media companies and their ability to deliver on campaign requirements
Developing leadership of the implementation planning process for clients, including planning responsibilities through to optimisations, invoicing and final post delivery
Demonstrated ability to think and execute “out of the box” ideas
Exceptional media sales relationships at GSM level and developing rapport with Sales Directors to deliver competitive advantage to our clients
Advanced user across all core investment media systems and planning tools


 

Salary range between $70,000 and $90,000 including superannuation.

Working across one of the most innovative and exciting clients in Australia, with iconic campaigns spanning branding and performance marketing, this role is the opportunity to improve systems and operations to build better workflow for the Optus team.
This client is leading the way with their 1st party data approach, working with sophisticated technology solutions to provide best-in-market advertising solutions.
As Media Campaign Reporting Manager, you are responsible for identifying areas of automation within the teams reporting requirements and assist the teams in creating a concise brief on what is required for automated templates or solutions.
You will work with the Partnerships and client leads on client facing reporting requirements and assist in delivering and identifying ways to streamline manual inputs for greater efficiencies and uniformity across the client group.

Key Responsibilities
• Support training requirements and areas of automation for internal systems and tools to ensure efficiency and best practice within UM teams around tools and reporting.
• Lead a positive and motivating work environment while mentoring team members to produce best practice skills through training and automation solutions.
• Ensure reporting templates produced, where appropriate, are streamlined for ease of sharing across other teams to improve and consolidate reporting methods across the agency.
• Produce and deliver Optus monthly analytics report requirements for all media activity including MROI and DOMO across both consumer and SMB business.
• Provide monthly budget reconciliation and expenditure reports, as well as quarterly spend profile overviews.
• Monthly checks on invoice loading, ensuring accuracy of data and teams are adopting the agencies best practice guidelines across both offline and online.
• Work closely with Orion to deliver accurate reports and summaries to clients and internal teams.
• Become a UM expert in implementing a system to share knowledge and skills of producing best practice reporting templates and solutions.

Who you are
• Previous experience working within the media industry to understand how changes may impact on the way teams need to operate is highly desirable
• Solid understanding of the full media landscape, across both offline and online channels
• Strong reasoning and analytical skills
• Effective communication to detail
• Exceptional numerical and problem-solving skills
• Efficient time prioritisation and task management skills
• Ability to manage multiple projects and various team expectations and deliverables.
• Team player with strong personal skills, working with variety of team.
• Superb technical and expert knowledge in tools and systems.

What's in it for you?
• Opportunity to grow your skillset and branch into different areas e.g., Media planning, data and analytics and growth through systems and the reporting team
• Minimal client contact in your day to day
• Align with a global media powerhouse
• Birthday Leave
• UM offers up to 16 weeks Paid Parental leave for the Primary Carer and up to 8 weeks for the Secondary Carer.
• Annual Leave Reward Days
• International Remote Working policy
• Sydney office redesign & perks
• Inclusive and collaborative company culture
• Hybrid Working
• Wellness initiatives – gym, meditation sessions, EAP
• Culture initiatives – clubs, social drinks, regular events, ping pong/pool tables
• Local/global mobility
• Ongoing L&D opportunities

Be part of the future everyone is searching for. Apply to join the UM Australia team today.

Salary ranging from $70,000-80,000 inclusive of superannuation.

UM Australia is an equal opportunity employer and is committed to building a diverse and inclusive workplace. Aboriginal and Torres Strait Islander peoples are encouraged to apply.

We are seeking a motivated professional with a passion for service to join our Hotel Service Manager team.

We have a number of different manager roles available including Night Manager, Assistant Manager, Front Office Manager, Operations Manager, and Housekeeping Manager.

We are hiring for multiple positions across Sydney, Melbourne, and Brisbane!

As our next Night Manager, you will:
• Provide support, leadership and guidance to the Front Office overnight team
• Coordinate the work flow of the front office night team to ensure that the front office is covered at all times, including meal breaks
• Completion of property specific night audit procedures
• Carry out floor checks, where possible
• Assist guests with all enquiries and complaints and provide accurate information to guests about Property facilities and features
• Check guests in and out of the Property accurately and in a timely manner
• Answer all telephone calls within three rings in a professional manner according to brand standard
• Record guest comments for the information of the Head of Department
• Ensure accuracy and balancing of till and the department cash float
• Prepare and distribute daily reports
• Document all transactions and alterations to accounts
• Carry out transactions foreign currency accurately
• Collect payment of accounts and issue receipts accordingly
• Ensure all guest details are fully updated on PMS system to ensure Property information is correct
• Ensure guests who are not ALL members are briefed on features and benefits and signed up to the loyalty program
• Ensure a thorough and clear handover of information to Team Members on the following shift in order to ensure continuity of service.

As our next Assistant Manager, you will:
• Supervision, support and training of Front Office Team Members to ensure standards and procedures are observed
• Ensure that all company and department policies and procedures are understood by all Team Members
• Ensure effective communication of new or updated information regarding policies, rates or general Property information
• Conduct departmental meetings to brief Team Members on activities and discuss any issues relevant to the shift.
• Carry out all front office reception duties as required
• Lead by example in providing passionate, knowledgeable and friendly service to external and internal guests at all times
• Assist guests with all enquiries and complaints and provide accurate information to guests about Property facilities and features
• Supervise the reservation area ensuring maximum yield is achieved at all times
• Ensure all revenue for the day is accounted for with daily summary being completed to balance daily activity
• Assist in the preparation of Team Member rosters, ensuring that optimum number of Team Members is achieved within budget
• Assist in the recruitment and selection of Team Members for the department, when required
• Conducts timely Performance Development Appraisals for Front Office Team Members
• Organise skills training for Front Office Team Members in conjunction with the Human Resources
• Implement strategies to increase the productivity and morale within the Department in conjunction with the Head of Department
• Ensure a thorough and clear handover of information to Supervisory Team Members on the following shift

As our next Operations Manager, you will:
• Handles all guest or owner complaints immediately in a friendly manner
• Assists the General Manager in ensuring a fair and equitable distribution of revenue to all unit owners
• Build and foster a strong relationship with all unit owners
• Maintain a strategic business perspective
• Ensures a smooth, efficient day-to-day operation of the Property.
• Assists the General Manager in the direction of the property services and operations, liaising with all Departments as required.
• Relief coverage for the General Manager in their absence.
• Provides essential feedback to the General Manager on the status of the property operations and the departments.
• Provides ongoing guidance, leadership and support to the General Manager, Heads of Department and Front Line team.
• Lead by example in providing passionate, knowledgeable and friendly service to external and internal guests at all times.
• Deal effectively with guest complaints and feedback in an efficient and professional manner.
• Conducts regular Head of Department meetings to improve and maintain guest service standards and record minutes of these meetings.
• Recommends and implements revenue strategies to improve guest comfort and ensure innovation of service levels are maintained.
• Ensures departments are ready for peak service periods and are staffed accordingly.
• Be conversant with all tiers of the rate structure.
• Liaison with Sales & Marketing to maximise sales opportunities by effective promotion, advertising and marketing.
• Cultivation and maintenance of a positive sales culture maximising up-selling and on-selling.

As our next Front Office Manager, you will:
• Handles all guest or owner complaints immediately in a friendly manner
• Works with the General Manager to ensure a fair and equitable distribution of revenue to all unit owners
• Build and foster a strong relationship with all key stakeholders
• Maintain a strategic business perspective
• Supervise the reservation area ensuring maximum yield is achieved at all times
• Accountable to the General Manager for the productivity of the department, within the budgetary guidelines
• Recommends and implement strategies to improve guest comfort
• Prepares schedules for renovation of guest rooms, in conjunction with Housekeeping and Maintenance Managers as required
• Work closely with the Housekeeping Manager and Maintenance Manager to ensure a changeover of rooms within specified timeframes
• Be aware and enforce the Privacy Act with respect to all guests

As our next Housekeeping Manager, you will:
• Plan and coordinate all work activities in the Housekeeping department ensuring all tasks are completed at or above the required standard and within specified timeframes
• Accountable to the General Manager and Operational Housekeeping Manager for the productivity of the department, within the budgetary guidelines
• Carry out regular inspections of all areas of the property in conjunction with the Maintenance Manager to ensure that all facilities are being cleaned and maintained according to Health and Safety standards
• Ensure that the department is prepared for any changes in business levels.
• Maintain the appearance and cleanliness guest rooms and Property grounds, ensuring maximum guest comfort at all times
• Work closely with the Rooms Division Manager / Front Office Manager and Maintenance Manager to ensure a changeover of rooms within specified timeframes
Liaises with outside contractors with regard to laundry and cleaning material services
• Order and control all Housekeeping inventory, including chemicals, linen and supplies
• Prepares schedules for renovation of guest rooms, in conjunction with Front Office and Maintenance Managers as required

What we are looking for:
• A vibrant, and outgoing personality in order to engage with guests and ensure they have a memorable stay
• The ability to maintain a high level of personal presentation as an ambassador for the hotel at all times
• The flexibility to work shifts including early mornings, evenings and weekends
• A person with proven leadership experience within a hotel environment
• Knowledge of Sihot PMS advantageous

Assistant & Night Manager Annual Base Salary: $70,696.25 (gross)
FOM, Operations Manager, Housekeeping Manager Annual Base Salary Range - $70,696.25 - $85,000.00 (gross) based on experience and qualifications