Dexus (ASX: DXS) is a leading Australasian fully integrated real asset group, managing a high-quality Australasian real estate and infrastructure portfolio valued at $54.5 billion. We believe that the strength and quality of our relationships will always be central to our success and are deeply connected to our purpose: Unlock potential, create tomorrow.
The Opportunity
As our Client Experience Lead , you will lead the Guest Relations team and collaborate with the Facilities team to provide a premium experience for all staff and guests at our Head Office. Create a welcoming environment with a passion for hospitality, ensuring every encounter surprises and delights.  
Key Responsibilities:

Client Service: Ensure all clients, both external guests and internal staff, feel welcome and special. Manage the Guest Relations inbox and switchboard, and coordinate with building management for seamless arrivals and departures.
WHS: Maintain and inspect Guest Relations
... Click here to view more detail / apply for Client Experience Lead

This is a great opportunity to join a highly reputable brand, No. 1 in their Industry Globally and a team that is highly regarded for its ability to deliver a high-end service. You will be positioned within one of the key teams servicing medical and pharmaceutical clients processing customer requests.
Representing the customer service team these roles are administrative, processing orders via an in-house logging tool, Oracle and MS Outlook and assisting within a call centre environment.
This is a high volume fast paced role that will require eye for detail and ownership of task.
About you
You will have;


similar experience with excellent data entry speed and accuracy
Previous use of Oracle, SAP or other ERP systems
Inbound customer service experience as you will be required to support your colleagues with overflow of calls relating to orders
Previous exposure to Orders, Returns, Consignment Notes
... Click here to view more detail / apply for Customer Service Representative

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Travel Percentage :

15 - 25%

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What you will be doing:

• Manages activities of an entire product line through several product managers.
• Establishes operational objectives and work plans and delegates assignments to subordinates.
• Objectives are reviewed by senior management to determine success of operation.
• Developing, modifying and executing company policies that affect immediate operations.
• Works on issues where analysis of situations or data requires an in-depth knowledge of organization objectives, implements strategic policies when selecting methods, techniques, and evaluation criteria for obtaining results, and establishes and ensures adherence to budgets, schedules, work plans, and performance requirements.
• Manages the product revenue and profitability for the assigned product line(s).
• Completes product investment and profitability analyses, win/loss analyses, business alliance management of key partners and product management metrics.
• Regularly interacts with senior management or executive levels on matters concerning products and/or clients.
• Requires the ability to change the thinking of, or gain acceptance from others in sensitive situations without damage to the relationship.

What you bring:

• Minimum 10 years of experience in the financial services industry (preferably in product management discipline) as well as management and/or leadership experience. Pragmatic Marketing certification or equivalent is required.
• Bachelor’s degree in business or marketing or the equivalent combination of education, training, or work experience.
• This level requires the ability to communicate with all levels of management.
• Thorough knowledge of FIS products supported
• Requires general business skills, industry knowledge, financial management and planning skills, long-term vision and executive presence
• Effective presentation and interpersonal skills
• Knowledge of financial services industry and associated products
• Excellent skills in communicating ideas both verbally and in written form in a clear, concise and professional manner
• Ability to utilize judgment in decision making process and decisions related to job tasks
• Ability to communicate effectively with all levels of management in an organized, professional manner
• Client relationship management skills, understanding and focusing on clients’ needs, establishing credibility and building positive, professional, relationships with clients
• Team skills, including ability to establish and maintain effective working relationships with all levels within organization, internally and externally
• Requires strong time management skills, attention to detail and must be resourceful
• Analytical, problem-solving skills
• Project management skills; ability to prioritize and complete tasks
• Requires leadership and negotiation skills
• Flexibility, versatility, dependability

What we offer you:

• Competitive salary
• Attractive benefits
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A modern, international work environment and a dedicated and motivated team

#LI-OY1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

At Bunnings, you?ll make a positive difference to our business and beyond.
Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online, Bunnings caters for consumer and commercial customers.
By joining our passionate and diverse team, you will have the opportunity to grow, develop, have fun and make a positive difference ? to our customers and the communities where we live and work.
About the role:   
Our team members are the face of Bunnings, always prepared to give it a red hot go. They provide a friendly and helpful service to everyone who walks through our doors, making sure every experience counts. Our customers are met with passionate team members ready to ... Click here to view more detail / apply for Customer Service Team Member

At SIXT Australia, we're not just about car and truck rental; we're shaping the future of mobility with one of Australia's largest fleets of Electric Vehicles, leading the charge towards greener options. Owned by the NRMA Group, our purpose is simple: Go further. Together.   
We're on a constant journey of improvement, delivering what we proudly call 'SIXT star service' for a seamless and premium experience.
SIXT Australia?is on the lookout for a   Full Time Customer Experience Agent  to join the team at Perth Airport.
As a Customer Experience Agent, you will provide exceptional customer service, create and act upon opportunities to make sales, and ensure all rental vehicles meet SIXT Australia?s vehicle presentation standards. 
Your key responsibilities will include:  

Communicating with customers face-to-face, over the phone, and via email
Opening and closing rental agreements
Selling additional over the counter rental products
... Click here to view more detail / apply for Customer Experience Agent

22nd November,
About us Lawrence & Hanson is Australias most recognised electrical wholesaler. Our heritage is strong. Since we have been supplying electrical products to customers across multiple market sectors, including residential, commercial and industrial. We have a national network of over 150 branches providing quality products, backed by expert advice, technical & logistical support, and e-commerce solutions. We are part of Sonepar, a family owned business and the global leaders in electrical wholesaling. About the role Be a proud member of our team, support our customers by building value and getting it done.    What you would do in this role

Serve customers on the counter, answer phones and email enquiries
Prepare timely quotes for customers
Develop relationships with customers & suppliers
Be a product knowledge expert to help customers find products they need well train you on products
Collaboratively work

... Click here to view more detail / apply for Customer Service & Sales ? Wagga Wagga

?Join Our Team at TSA Group - Australia!
Do you live for creating unforgettable customer experiences? Are you all about thriving in fast-paced environments where you can flex your problem-solving and communication skills? If so, TSA Group - Australia is looking for someone just like YOU to join our dynamic team!   We?re a purpose driven business and our mission is clear. We endeavor to create experiences that people love; by revolutionizing the way they connect and communicate with brands. 
About the Job
As a Customer Service Officer, you'll team up with Services Australia to help everyday Aussies with essential payments and services. From welfare support to Medicare services and emergency assistance, Services Australia makes sure Australians get the help they need in all sorts of situations, like unemployment, illness, and retirement. This is the perfect opportunity for anyone looking to start their journey with an entry ... Click here to view more detail / apply for Customer Service Officer

Location:  Jandakot Hope Road, WA, AU







11 Dec







Customer Sales Officer - Jandakot Join our dynamic Material Sales Team as a Customer Sales Officer! In this 6-month fixed-term role based in Jandakot, you'll play a key part in fostering strong customer relationships, growing market share, and driving unregulated revenue for Western Power. Your responsibilities will include specialist sales support and delivering exceptional customer service. Your Role in Action  

Process and manage sales orders and confirmations for a select customer base.
Coordinate administrative tasks, including sales requisitions, cost tracking, and site support activities.
Conduct market reviews, identify sales leads, and support strategic growth initiatives.
Serve as the





... Click here to view more detail / apply for Customer Sales Officer

Customer Service Representative
Our client, Polestar Australia, a highly innovative luxury automotive brand, is seeking a Customer Service Representative to join their Customer Service team.This position is intended to transition to permanent status after a six-month period suject to satisfactory performance. Focusing on delivery of exceptional customer service across multiple channels, including phone, email, live chat, and social media, to both customers and internal/external service partners. As a Customer Service Representative, you will play a crucial role in creating a seamless, luxury experience for customers. 
The suitable candidate will be responsible for:


Handle inbound and outbound customer interactions via phone, email, chat, and social media, ensuring first contact resolution and adherence to processes.
Establishing and sustaining a positive, professional relationship with customers.
Assist customers through the buying process via online portals.
Respond to social media interactions in line with company protocols.
Log all customer
... Click here to view more detail / apply for Customer Service Representative

Customer Service Representative
Job no: Work type: Full time Location: Sydney Categories: Administration & Office Support

The team at ISS is growing and so is our contact centre and we are looking for superstars to join our team as   Contact Centre/Customer Service Representatives who want to grow and be part of global organisation. Our positions are based at our Macquarie Park office. These shifts are hybrid based providing a level of flexibility.
Reporting to the National Contact Centre Team Leader, the key aspect of these roles is providing outstanding front line client care via phone, email, web and mobile self-service portals.
These positions requires an outgoing, customer-oriented individual who is focused on building a trust relationship with clients and is willing to go the extra mile to achieve an exceptional outcome for the client.
Shift Times currently

... Click here to view more detail / apply for Customer Service Representative

Company Overview:

BizCover has got small businesses backs when it comes to insurance! Small businesses need insurance to protect their livelihoods.  They need insurance in a fast, easy to understand format and that’s why they need BizCover. So what makes BizCover stand out from the crowd?

The Team:

The Risk and Compliance team basically does what it’s name suggests – we advise the business on matters of risk strategies and mitigation and compliance obligations. Reporting directly to the Head of Risk and Compliance you will work in a team that is responsible for the Quality Assurance, Dispute Resolution and the Compliance function across all BizCover channels and geographies.

Duration: 6 months fixed term contract (Opportunity for Perm)

The Role:

Reporting into the Head of Risk & Compliance, the QA & Compliance Manager has two main accountabilities namely leading the QA team including ensuring the adequacy of the QA framework, and overseeing compliance across the business.

They will be responsible for providing guidance and support, across the company on compliance related matters. They will ensure we are compliant with our regulatory obligations and AFSL, by ensuring our internal compliance, monitoring & supervision and risk frameworks are in place and being adhered to.

They will also be managing our Third Party Risk Management Framework including contract review, maintenance of the supplier calendar and sanction screening.

This role will also support the team with dispute resolution working with stakeholders across BizCover to ensure fair and timely outcomes for our customers. The role requires strong leadership, attention to detail, and the ability to embed compliance into operational and strategic activities across BizCover.

Day to day responsibilities:

Compliance:

• Implement and promote BizCover’s risk and compliance policies and practices
• Monitor and ensure compliance and QA frameworks are current and adequate
• Ensure compliance with regulatory frameworks, review and/or establish a compliance manual including process implementations, insurer compliance along with regular auditing processes
• Provide strategic compliance and risk advice to the business on current business, new proposals or business change
• Manage all legal matters and issues including intellectual property, contracts, binder and partner agreements, employment related issues, policies and any items that require general compliance input
• Compliance sign off on agreements and the management of the supplier calendar (a source of truth of all arrangements with workflow capability)

• Conduct/manage induction training on compliance and QA and review of staff training
• Manage Sanctions screening
• Working with our technology and operations teams to embed compliance frameworks and processes into systems and operational processes including AI implementations
• Internal and external policy end-to-end management (including creation, reviews and reporting)
• Create, implement and periodically review quality management documents which meet ISO 9001 standards.
• Assist with end-to-end complaints handling in line with policies and procedures, ensuring adherence to regulatory frameworks.

• Monitor legislative changes, assess their impact on the business, and review or develop processes and policies to ensure compliance and operational efficiency.
• Assist and partake in periodic audits initiated by insurer/s and/or internally.
• Facilitate end-to-end breach and incident management by leading project teams, maintaining the incident register, tracking incident status to resolution or completion, and driving the remediation of breaches and incidents.
• Review and optimise customer communication journeys, including emails, SMS, and letters, to ensure clarity, accuracy, and alignment with product updates, insurer changes, or incident remediation efforts.
• Review marketing materials and content to ensure compliance with regulatory standards, including AFSL requirements, and alignment with legal and risk obligations.
• Establish and maintain open channels of communication with insurer compliance teams to facilitate collaboration, address compliance matters, and ensure alignment with regulatory and business requirements.
• Manage compliance committee operations, including preparing reports, agendas, and minutes, distributing outcomes to the Executive team, and monitoring actions to ensure timely completion and accountability.
• Provide guidance and support to call centre and operational teams to ensure customer and third-party enquiries are handled in compliance with regulatory requirements and internal policies.

QA:

• Management of the QA team (1x QA Team Lead, 4x QA officers & 1x Risk and Compliance Graduate).
• Oversee reporting on QA performance and compliance (e.g. QA reporting).
• Prepare management action plans to address key compliance issues and risks identified through the QA process.
• Creation and review of call centre scripting and QA scoring across sales, service, claims and retention teams .
• Lead Oversee the QA calibration sessions with the call centre teams
• Provide insights into the performance and risks arising from our operations (technology and call centre).
• Act as the primary point of contact for escalated QA matters, providing guidance, resolution, and ensuring alignment with compliance and quality standards.
• Manage end-to-end projects relating to QA and/or directly impacting QA deliverables.

How will I be measured?

• Existence of up-to-date QA and compliance frameworks including documentation of processes
• Passing of ongoing audits
• Meeting KPIs with regards to QA
• Advancement and embedment of our compliance automation frameworks
• Timely resolution of complaints
• Over time the reduction in the reoccurrence of the repeated complaints through the identification of root causes via the QA process

What do I need to be successful? 

• Law degree
• A minimum of 3 years post qualification experience in insurance law and/or financial services law
• Strong attention to detail
• Ability to prioritize and manage competing demands and time frames
• Ability to work with a wide range of people in a collegiate and responsive manner

• Hybrid working model with flexibility to work from home up to 3 days a week and a minimum of 2 days a week in the Sydney CBD office.

• Exciting and rewarding team culture
• Quarterly recognition awards
• Business Casual dress code
• Rewarding Employee Incentive Program
• Growing company with progression opportunities

Diversity of employees makes for a creative and fun workplace. At BizCover, we truly believe in the power of diversity. We actively welcome applications from individuals with all kinds of backgrounds and experiences. If you share our passion for making a difference and believe in creating an inclusive work environment, we would be thrilled to have you apply for this amazing opportunity.

Come and be a part of our journey as we foster a diverse and supportive atmosphere where everyone can flourish and showcase their distinct skills. Constantly strive to be the best we can, we look for people who are –

Customer Fanatics - noun:  a person who delivers a first class customer experience every time
Drumbeaters - noun:  a person who enthusiastically celebrates and supports their teammates and the business
Finishers - noun:   a person you can trust to get it done
Advancer - noun:  a person who always wants to do better

Diversity of employees makes for a creative and fun workplace. At BizCover, we truly believe in the power of diversity. We actively welcome applications from individuals with all kinds of backgrounds and experiences. If you share our passion for making a difference and believe in creating an inclusive work environment, we would be thrilled to have you apply for this amazing opportunity. 

Posted: 01/01/


31/12/

Salary: $55, - $60,

Job Type: Permanent - Full Time

Location: Sydney CBD, Inner West & Eastern Suburbs

Job Category: Banking & Financial Services


This role offers a Competitive Salary Super Employee Lifestyle Program (ELP)
Mintwell is one of Australias few truly independent private wealth management advisers. We recognise that our clients financial goals are as individual as they are. Our expertise offers comprehensive financial planning services customised to the clients specific needs and objectives. With our proven track record and honest investment strategies, its easy to see why so many of our clients say we are their recommended financial advisers in Sydney. At Mintwell, our mission is to collaborate with our clients to create opportunities through uncompromising integrity, trust and personalised

... Click here to view more detail / apply for Customer Experience Consultant

$85K Super take home car.
Work from home and flexibility offered.
Long employee tenure loyal, close knit team and culture.


Our client is a highly regarded property agency established within the Perth market for over 50 years. With a focus on a hands-on approach and providing results for their clients, they also have a long standing, and loyal team.
Based in Perth's south, they are seeking an experienced  Property Manager to join their team and drive innovation. You will be responsible an extremely well managed portfolio who has had great PM stability in the last 10 years.
Benefits 


Family feel culture with a long standing team
Well kept and clean portfolio
PCR and leasing support
Up to $85k super
Take home car
WFH flexibility options

You

... Click here to view more detail / apply for Property Manager

We are currently looking for an experienced Senior Project Manager to join our Experian Software Solutions team.

What you'll need to bring to the role & Experian

• Experience in program/project planning/PMO processes
• 5+ years of experience with project delivery in large and complex organisations with extensive Project Management experience, including knowledge of managing major, cross divisional projects
• 5+ years of experience managing multiple stakeholder groups ranging from senior business and technology stakeholders to product owners / delivery leads

Work that matters - What you'll be doing- Reporting to the Program Director

• Leading Experian Software Solutions Projects to deliver real change for clients

o Delivering and managing large Software Solutions programs/projects in line with Experian the project management methodology

o Day to day management of projects to ensure milestones and key indicators are met; managing project risks and issues, identifying solutions to meet productivity, quality and customer goals

 

Quarry Manager
Division: BORAL RESOURCES (COUNTRY
Department: COUNTRY QUARRIES NSW
Work type: Permanent - full time
Location: Sydney



Your next opportunity
Boral Quarries is on the lookout for a dynamic and strategic Quarry Manager to lead operations at our site in Dubbo, NSW. As the Quarry Manager, you'll report directly to the Quarries Operations Manager and be at the helm of site activities, focusing on safety, environmental stewardship, quality control, and operational and financial performance. Your role will involve cultivating strong relationships with internal stakeholders and the broader community, leveraging your commercial insight to drive cost efficiencies, growth, and continuous improvement.
Your day will involve:

Safety First: Champion and enforce safety protocols to achieve outstanding performance outcomes.
Operational Excellence: Manage daily operations effectively, ensuring production priorities align with quality standards, budgets, and forecasts.
People



... Click here to view more detail / apply for Quarry Manager

Retirement Village Manager

Lead and manage the day-to-day operations of our retirement village
Ensure a high standard of service and support for residents
Not for Profit tax benefits - more $s in your pocket!

Permanent Part Time: 25 hours pw - Monday-Friday Le Hamel Retirement Village, Port Macquarie RSL LifeCare, is a leading provider of retirement living solutions, dedicated to creating a vibrant and caring community for our residents. We pride ourselves on delivering exceptional service, fostering a sense of belonging, and ensuring our village operates efficiently and harmoniously. At our core, RSL LifeCare provide care and services to veterans and seniors and our vision of creating proud communities living their best lives is at the heart of everything we do as we continue to build upon our legacy of supporting veterans and their families for more than 100 years. We are seeking an experienced and compassionate Retirement Village Manager to oversee the day-to-day operations of our 35 unit pet friendly retirement village. Ideally you'll come from a similar background allowing you to ensure the smooth running of the village, uphold high standards of care and hospitality, and nurture a thriving community environment for residents. About the role:

Oversee all operational aspects of the retirement village, including maintenance, safety compliance, and service delivery
Build strong relationships with residents, ensuring their needs are met and fostering a sense of community
Manage the village budget, monitor expenses, and ensure financial goals are achieved
Ensure the village complies with all relevant regulations and standards, maintaining a safe and welcoming environment
In consultation with the residents, plan and execute social and recreational activities that enhance their quality of life

About You:

Proven experience in a management role, preferably within aged care, hospitality, or property management
Exceptional interpersonal and communication skills, with a genuine passion for working with the senior and veteran community
Financial acumen with the ability to manage budgets effectively
Knowledge of health and safety regulations and compliance standards
Ability to handle complex situations with empathy, professionalism, and discretion
Occasional travel as required:to Villages within the region and to our office in St Leonards for meetings/training

Qualifications:

Demonstrated experience in a similar role
Relevant tertiary qualifications in business management, aged care, or a related field an advantage
First Aid/CPR certification (or willingness to obtain)
NDIS clearance (or willingness to obtain)

RSL LifeCare offer a range of benefits:

A supportive and inclusive workplace culture
Not-for-profit tax benefits - salary packaging of up to $15,900 per year. This allows you to reduce your taxable income by receiving part of your salary as tax-free benefits like super contributions, car leasing, and more
Staff discounts across 700 select retail stores through Maxxia Rewards
Leave Loading - 17.5% pay top up on paid leave
Professional development and training opportunities

It is a mandatory requirement for a team member working in the Aged Care sector to have a valid Police Check or a valid National Disability Insurance Scheme (NDIS) check, or potentially both, to undertake the inherent requirements of the role. Clearances must be verified prior to commencing employment with RSL LifeCare. Our commitment to diversity: We are proud to stand for our unique values: Do the Right Thing, Aim Higher, Care from the Heart, and Act as One team. We welcome and encourage applications from people across our diverse community, especially from Veterans, current serving ADF personnel, their families and Aboriginal and Torres Strait Islander applicants. We believe everyone has the right to feel safe, respected, valued and heard regardless of their gender, sexual orientation, ethnicity or disability. Please click here to apply.

Employment Type Permanent
Closing Date 10 Jan :59pm
Job Title Full Time Customer Service & Sales Consultant WARNBRO
Job Summary As a Retail Sales Consultant, you are passionate about delighting Telstra?s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.
Job Description
Telstra is hiring!
We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.
Our Warnbro store is hiring a Retail Consultant to join the team on a Full-Time basis . Working in a Telstra Retail Store is not ?just a job?, it?s an opportunity for tech-curious problem solvers to build a ... Click here to view more detail / apply for Full Time Customer Service & Sales Consultant WARNBRO

$62,500 Salary Band Super Bonus Discounts
Permanent Full-Time (40 Hours)
Location: Corrimal, NSW
We are looking for a Full Time Store Manager in EG Corrimal -   to lead and develop your frontline team, through clear direction, customer focus and operating standards to drive store performance through sales, profit and growth.  You will drive customer engagement across the team to uphold great service and presentation that ensures EG Australia is the number one destination for Fuel and Convenience.  ABOUT THE ROLE

Drive store performance to achieve targets, while controlling costs and losses
Contribute to all aspects of the store including serving customers and stacking shelves
Manage and oversee the training and development of your team
Order and maintain stock availability
Ensure the health






... Click here to view more detail / apply for Store Manager

Manager Geoscience

Be a part of an encouraging leadership group, committed to your growth and development
Excellent opportunity to shape your career within Resource Development
Perth based role with, regular travel to the Pilbara

About the role
Finding better ways to provide the materials the world needs.
We are looking for a  Manager Geoscience to provide technical and strategic support and guidance for the RTIO Geoscience team, providing exposure to Rio Tinto strategy, management, governance and decision-making processes.
About you
You are curious with excellent stakeholder engagement and communication skills. You enjoy working with leaders, peers and teams to solve problems and seek opportunities to be part of taking Resource Development forward.
We are an open, connected team that includes some of the industrys best and brightest minds. We offer competitive, performance-focused remuneration and a wide range of benefits ... Click here to view more detail / apply for Manager Geoscience

Hills District location
Immediate Start
Fulltime and permanent

This is a brilliant opportunity to work in a busy, fast paced and growing organisation. As a market leader in their field, this organisation now needs an enthusiastic and experienced professional to join their Customer Service team.
You will work within a results focused team who all work closely together to achieve results and meet tight deadlines.
Your duties and responsibilities will include:

Dealing with customer order enquiries
Answering incoming calls, fielding enquiries from customers and internal stakeholders
Processing orders (received via email, phone and fax)
Dispatching of orders and liaising with courier companies
Stock control and organising parts for customers
Any other ad hoc duties and as required

Key skills and attributes required for this role are:

Someone with drive and autonomy

... Click here to view more detail / apply for Junior Customer Service/Admin SUPERSTARS!

An exciting opportunity for an Account Manager or an Account Executive that is ready to step up to join this award winning agency.    You'll play a pivotal role supporting the Account Director to develop innovative shopper / promotional campaigns.    You'll work on some of the world's most iconic household brands and Australia's most loved FMCG brands.    About You:-   

Proven project management, planning, and organisational capabilities.
Agency experience demonstrating a track record of successfully overseeing multiple projects with varying priorities, budgets, timelines, and client engagements.
Exposure to shopper / promotional marketing will be viewed favourably, but not essential
Intrinsic self-motivation with guidance from your Account Director.
Proficiency in fulfilling client expectations and requirements.
A proactive and solution-oriented mindset.
Competence in managing a diverse array of internal and external relationships..
Excellent communicator and team player
Comfortable


... Click here to view more detail / apply for Account Manager

We are looking for a Finance Manager to join our Finance team to support the Corporate Functions to help achieve their financial goals over various time frames.

What this role is about?

The role serves as the principal contact between the Corporate Functions and the central Group Finance function, facilitating effective communication and ensuring alignment between the two.

Here's more of what you’ll work on:

Reporting (Month, HY and FY)

• Performance Monitoring: Review and analyse monthly financial activities for the Corporate Functions, including detailed assessments of month-to-date (MTD) and year-to-date (YTD) performance.
• Dashboard Reporting: Prepare and present monthly performance dashboards, highlighting key metrics, trends, and variances. Ensure reports are clear, accurate, and provide actionable insights.
• Accruals & adjustments: Review and approve accruals or adjustments to ensure that financial statements reflect the true economic condition.
• Insights: Provide meaningful insights and recommendations based on financial analysis to drive better business performance.

Decision Support

• Partner the Corporate Functions leadership team with financial decision-making by providing relevant data, analysis, and recommendations.
• Build and maintain financial models, e.g. FTE resource model, scenario and sensitivity analysis, and other ad-hoc financial analytical activities as required.
• Lead and support continuous improvement initiatives within the Business Unit Finance team. Focus on enhancing productivity, efficiency, and the overall effectiveness of financial processes.

Forecasting & Budgeting

• Review budget/forecast models for the BU, ensuring they reflect all financial aspects including revenue, expenses, and capital expenditures.
• Ensure driver-based assumptions are signed-off by the BU, and offer insights into the status of budget submissions, highlighting areas of opportunities and risks.
• Provide the Corporate Functions with reporting on forecast submissions, including status against target. Offer analysis and insight to support the forecast, helping stakeholders understand the implications of forecasted results.

Team Lead Functions

• Assist and provide guidance to the Finance Business Partner with day-to-day activities
• Review and provide oversight of the team’s workflow and new initiatives.
• Process improvement of team procedures and functions

Day to day you will:

• Manage campaign set up, technical implementation and optimisation of digital advertising campaigns
• Collectively prioritise campaign launches across your list of dedicated sales teams, ensuring a smooth go live process that is in-line with our Service Level Agreements
• Implement optimisation tactics as required throughout the lifetime of the campaign to maximise delivery and revenue
• Make calculated decisions in adjusting inventory and data mixology to achieve campaign objectives and maximise revenue
• Collaborate with Nines digital sales teams to resolve technical or delivery issues while ensuring campaign enquiries are reviewed and actioned in a timely manner
• Run weekly ‘In Progress’ meetings with the Sales team, proactively guiding go-live schedules, campaign prioritisation, monitoring of campaign performance and assessment if they are pacing to hit their delivery goals
• Provide end of campaign reporting insights, data analysis and recommendations to promote revenue growth

Being part of our Nine Sales team means you will benefit from:

• Competitive Sales Incentive Scheme that rewards and recognises performance & success! Opportunity to build your skills by completing Sales Academy – our bespoke training and development program for Sales. 
• Every day is flexible - we believe in the future of work where our work is led by task and purpose. Complimentary subscriptions to all our platforms including Sydney Morning Herald, AFR, The Age, Brisbane Times and WA today. 
• Brand new offices in the heart of North Sydney – within our building are our news and filming studios where all the action happens - plus views of the Harbour!
• Exclusive invitations to Nine Events – whether you are a fan of Ninja Warrior or the NRL, it could be you sitting in the audience!

OFFICE MANAGER

Estrin Saul Lawyers is currently seeking an experienced Office Manager to join our dedicated team.

Company Background

We are modern and dynamic experts in our field and pride ourselves on clear, concise and competent solutions for your desired immigration outcomes. With over 50 years’ combined experience in immigration law, we are well-placed to provide you with expert, yet practical immigration advice. Estrin Saul Lawyers is one of Australia's largest specialist immigration law firms. We specialise in all aspects of immigration law and have significant corporate, skilled, family, litigation, humanitarian and health / disability practices.

About the Position

Job Title: Office Manager
Job Type: Full-time, Permanent.
Location: Perth, WA 6000
Salary: $75,000 per annum

Position Overview

The Office Manager plays a crucial role in the operational success of Estrin Saul Lawyers. This position requires a thorough understanding of the firm’s operational processes, excellent communication skills, and the ability to collaborate effectively with diverse stakeholders – including clients, colleagues, and external bodies. The Office Manager is instrumental in ensuring the smooth functioning of the firm’s Perth, Adelaide and Manila offices and contributes to maintaining our reputation as a leading provider of immigration law services.

Key Responsibilities

The main duties of the Office Manager include and is not limited to the following:

Financial Management:

• Collaborate with the Partners in overseeing the firm’s budgeting, financial reporting, and billing processes.
• Ensure compliance with relevant financial regulations (e.g., trust accounting rules) by collaborating with the firm’s auditors, bookkeeper, and other financial professionals.
• Analyse financial data to identify trends, opportunities for cost savings, and revenue growth potential.
• Monitor and manage team and individual budgets, ensuring alignment with the firm’s financial goals and objectives.
• Oversee payroll processing, ensuring accuracy, timeliness, and compliance with relevant tax and employment laws.
Office Administration:

• Ensure that office equipment (printers, computers, etc.) is properly maintained and serviced.
• Manage office supply inventory, ordering new supplies as needed and ensuring adequate stock levels.
• Implement and maintain compliance with occupational health and safety regulations, conducting regular inspections and addressing any potential hazards.

Contract Management:

• Prepare, assess and review the firm’s applications, contracts and agreements with external service providers.
• Prepare, assess, and review the firm’s employment agreements, ensuring compliance with relevant employment laws.

Human Resources:

• In collaboration with the firm’s leadership team, assist with the firm’s recruitment, onboarding, and performance evaluation activities in line with the firm’s strategic plans.
• In collaboration with the firm’s leadership team, assist with implementing training programs to enhance staff knowledge in line with the firm’s strategic objectives.
• Maintain effective communication with the firm’s external HR provider to ensure seamless coordination of HR services, including payroll, benefits administration, and compliance with employment law.
• Oversee the firm’s use of Xero for accurate and up-to-date employee record management.
Office Policy Development:
• Establish and maintain a comprehensive library of internal policies and procedures that adhere to legal requirements specific to the practice of law, ensuring compliance and best practices.

Strategic Planning:

• Actively participate in the firm’s leadership team, contributing to the development and implementation of strategic plans that drive the firm’s growth and success.
Data Management and Security:
• Assist with the implementation and enforcement of the firm’s data security measures to safeguard sensitive client information and maintain confidentiality.

Audit Coordination:

• Collaborate with relevant team members to develop comprehensive annual audit plans that address key risk areas within the firm’s operations.
• Lead the execution of regular audits, ensuring that findings are thoroughly analysed, and any identified issues are promptly addressed to maintain compliance and improve processes.

Reception and Drafting Team Management:

• In collaboration with the relevant team leaders, provide overall direction and supervision for the Manila drafting and reception services team, ensuring efficient and high-quality service delivery.
• Establish clear performance targets for the Manila team and regularly monitor their productivity, providing constructive feedback and coaching to optimise performance.
• Develop and implement targeted training programs for the Manila team to enhance their skills in legal drafting, client communication, and administrative tasks, aligning with the firm’s quality standards.
• Maintain open communication with the Manila team leader to proactively address any operational challenges or issues, ensuring smooth and uninterrupted service delivery.
• Facilitate seamless communication and collaboration between the Manila team and the Australian offices, fostering a cohesive and unified team environment.

Team Culture & Development:

• Embody and champion the firm’s values, mission, and vision, creating a shared sense of purpose and pride among team members.
• Actively participate in firm-wide initiatives and events, contributing to a positive and engaging work environment.
• Foster a culture of open communication, feedback, and recognition, encouraging team members to share ideas, learn from each other, and celebrate successes.
• Promote diversity, equity, and inclusion within the team and the firm as a whole.

Required Qualifications:

• At least a bachelor’s degree in a relevant field. Candidates with a master's degree or higher will be given preference.
• The candidate must possess superior English proficiency.
• Must have unrestricted work rights in Australia.

Required Skills and Experience:

• At least 2 years’ worth of experience in office administration/management role.
• Experience in overseeing financial operations.
• Experience in managing human resources functions, encompassing recruitment, onboarding, and performance management.
• Exceptional organisational and time-management skills, with the ability to prioritise tasks, meet deadlines, and maintain efficiency.
• Has excellent technical skills and is adept at troubleshooting IT issues.
• Proficient in using Microsoft Office Suite, Xero accounting software, and various office hardware.
• Strong attention to detail and a commitment to maintaining a clean, organised, and professional office environment.
• Exceptional problem-solving and decision-making abilities, enabling effective handling of unexpected situations and conflict resolution.

Venues NSW is a commerically focused agency of the NSW Government, encompassing the Sydney Cricket Ground and Allianz Stadium as well as major sporting and cultural stadiums and precincts in Sydney, Olympic Park, Parramatta, Newcastle and Wollongong. The network of stadiums and entertainment centres host in excess of 5 million people a year at more than 500 events and is a key contributor to the economy.


 


Venues NSW takes an intergrated approach to our stadia and entertainment centres by developing partnerships with sporting codes, the entertainment and event industry, audiences, local businesses, NSW Government agencies and community groups. Our network throughout NSW allows us to combine internal resources and harness a vast employee skillset all of which helps us deliver key projects and secure outstanding content.


 





ABOUT THE ROLE 
Venues NSW has an exciting opportunity for
... Click here to view more detail / apply for Event Operations ? Event Manager