Your new company A successful FMCG company which has gone from strength to strength in recent years is looking for an ambitious Commercial Manager to help drive process improvement and business growth for an exciting 2024 ahead. Your new role A vital role that plays a pivotal part in the continued growth and success of the business. Your main responsibility is to partner with the department heads and provide analysis, insights and accurate reporting that will drive and influence business decisions.

Supporting Commercial Business Partners: The role involves supporting the various department heads and driving improvements through analysis
Reports Management: The job requires managing the development and automation of regular commercial reports.
Sector Analysis: The role involves distributor and end-user planning, review, and analysis for annual planning, tracking, and updates within the sectors
Distributor Promotional Spend Analysis: Reviewing and analysing distributor promotional spend planning, tracking ROI analysis across sales, product volumes, margin, and overall profitability.
Sales Support and Analysis: The role involves providing sales support and analysis for end-user tenders.
Process improvements: Project lead for the build of dashboards and reports to future-proof the company's data and allow for scalability.

What you'll need to succeed

Demonstrated experience working as Commercial Analyst or Commercial Manager within the FMCG industry
Experience working in a business that has gone through growth and various process improvements is favoured.
A strong ability to analyse results, interpret data and apply that information to make strategic business recommendations.
Experienced and skilled in modelling, applying excel, and / or BI tools
Results driven with a strong desire for continued self-development and learning.

What you'll get in return

Autonomy in a role that you will see immediate wins from
Leadership opportunity with 1 direct report and potential future growth of the team
Product discounts
Hybrid work environment with weekly work from home days
Working with a passionate team with decades of experience in the industry

What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Please click here to apply.

We are currently seeking an experienced, self-motivated and reliable Maintenance and Facilities Manager to join our friendly and successful team at our Oaks Brisbane on Felix Suites. 

You will be responsible for the following:

• Implement and drive the preventative maintenance program.
• Perform the role in a hands-on manner by undertaking any repairs and maintenance as required.
• Supervision of (but not limited to) electrical, mechanical, pest control, cleaning, fire protection, security control systems, hydraulic services and approved contractor works.
• Property maintenance including painting, plastering, and carpentry
• Ensure WHS best practice at all times.
• Stock control, supplier management.
• Quoting, scheduling and managing of Capex Requests
• Recruitment

To penetrate and increase loyalty with key stakeholders within roadway and infrastructure lighting market to deliver measurable specification and overall market conversion for the roadway range of lighting products, while increasing market share. Engagement with all roadway projects and relevant industry stakeholders including customers, specifiers and influencers. 

This position is responsible for the maintenance and development of existing accounts as well as the growth and development of new business by engaging new clients through referrals, cold calling, and other duties. This position is critical to ensure the continued growth and success of the organisation but also an opportunity to create genuine partnerships with future clients.

Rentokil Initial has a great opportunity for an enthusiastic Customer Service Consultant to join our team based in Rockhampton on a permanent, full-time basis.

In this role, you will be an important member of the Customer Service team reporting directly to the Business Manager where you will provide phone and email customer service, sales, and support.

The core responsibilities in this role include:

• Receiving inbound calls and email inquiries from domestic customers
• Proactively making outbound calls to our existing customers to promote our products and services
• Resolving customer queries quickly and accurately
• Scheduling appointments for residential customers
• Converting incoming inquiries into sales opportunities
• Liaising with your fellow colleagues
• Meeting calls and internal sales targets
• Maintaining our databases by ensuring customer records and details are up to date while ensuring compliance.

Requirements

• Experience working in customer service or call centre environments (essential)
• Demonstrated experience in phone sales and converting enquires into sales
• Capable of working with multiple database systems and email programs with experience in word and spread-sheet packages desirable
• Proficient with communicating verbally and electronically
• Able to work calmly under pressure while multi-tasking
• Proven problem-solving skills
• Ability to focus on delivering a 'wow' experience to customers
• Ability to work in a team environment to support fellow colleagues
• Professional, reliable, and punctual.
• Accurately enter data into systems

As a part of the recruitment process, you will be required to complete the pre-employment medical and reference checks.

About Us -

At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.

Rentokil Initial is a member of the FTSE 100 of leading companies. This is a growing and successful business-we employ some 36,000 colleagues across 66 countries - and offer a wide range of learning and development programmes for colleagues to enhance their skills

Employee Testimonials

“Rentokil Initial enables me to have a career where I feel valued but also gives me the opportunity to be a parent and have work-life balance.” 

Phillip Winkler

"There's a sense of purpose in what I do. I get up and go to work to make sure that my people are safe, they're happy and our clients are serviced."

Darran Gibson

“What has kept me at Rentokil Initial is the diversity of the role and the large amount of support.” The opportunities are endless here.”

Adam D’Andrilli

Lead, collaborate, and nurture.

Leading a Team of dedicated, professional early childhood education professionals? Tick. Developing a thoughtful culture when the entire Team is passionate about supporting children to be brave, curious, and imaginative in their learning? Tick. Nurturing relationships with children, families, and your Team to provide the best experience young children can have? Big tick.

If you put a tick next to those questions, becoming the Centre Manager at Guardian is your next role. Centre Managers touch every aspect of life at Guardian. Through leading, collaborating, and nurturing, Centre Managers help us deliver on the day-to-day goal of providing amazing learning experiences in a safe and secure environment. You will be part of a nationwide Team that has the cherished privilege of supporting the education and growth of young children. Joining Guardian means having a great place to work, filled with thoughtful colleagues and exciting opportunities to grow and develop your career. Our benefits include:

Lead your ongoing professional development and learning through exceptional coaching, conferences, mentoring, and career advancement opportunities.
Use your skills and experience to drive business performance that supports sustainable investment in our practice, Centres, and Teams.
Collaborate with professional Educators and Teachers through workshops and meetings to share best practice and learn from each other as you innovate in early childhood education programs based on exploration, discovery, and play.
Lead decisions about resourcing and the education environment for children.
Enjoy a competitive salary and financial benefits including attractive remuneration packages, generous childcare discounts, recognition and rewards, and an employee referral program
Guardian Degree program - We can support you by offering paid study, flexible work hours, guardian mentors and reimbursement of course fees, because we want to see you succeed. (Terms & conditions apply)
WHEREFIT - 2,000 discounted corporate offers at up to 50% off for gyms, studios, activewear, healthy meals, beauty and more...
Paid first aid courses and renewals 
$70,000 + plus super

The Opportunity

Guardian Childcare and Education is looking for Centre Managers across Australia in the following states: NSW, VIC, ACT, SA, and QLD  

Working closely with your Team of Teachers and Educators, you will enjoy:

Leading a professional Team to create a safe and secure environment where children are supported to be brave, curious, and imaginative in their learning.
Building lasting and meaningful relationships with families so they feel informed and sure their children are receiving the best education and care in the community.
Developing an exceptional culture of quality and safety that makes Guardian the Centre of choice in your community.
Contributing to making your Centre an example of why Guardian is driven by its mindsets of being brave, positive, thoughtful, and professional in all aspects of what we do.
Using your leadership and business skills to make your centre financially sustainable, as Guardian invests 100% of profits into more high-quality education for young children across Australia.
To be considered, you will have:

A completed Diploma in Children's Services and/or Bachelor of Education (or working towards)
Prior experience working in a long day-care centre in a leadership role.
Sound, practical working knowledge and implementation of the NQF and the EYLF.
Budget and financial accountability experience
Current First Aid and Asthma and Anaphylaxis certificates, and current Working with Children check.
Apply now

Take a positive step and apply now to join Guardian Childcare & Education.

Referrals

We offer referrals for Guardian employees so join us and bring a friend to refer and earn. For more details, visit: guardian.edu.au/careers/refer-your-friends

About the Role:

A key part of our operations is the exceptional customer service we provide to our clients and we're on the lookout for a Customer Service Coordinator, based in Brisbane.

We are looking for an outgoing individual, who’s a people person with a passion for customer service and fulfilment. Our ideal candidate will have a can-do attitude and be willing to participate as an active member within the team. You need to be comfortable speaking with colleagues and customers on the phone or in person, be able to resolve conflict effectively, be numerate and have an aptitude to use an inventory system.

This role is part of a fun and energetic team and would suit an enthusiastic person who is looking to further their career in customer service, with excellent career progression and development opportunities.

About Eco Outdoor

Here at Eco Outdoor we are focused on outdoor lifestyle, remarkable products, and exceptional service. We’re a growing small to medium sized Australian owned business servicing the Architecture & Design industry across Australia, New Zealand and California. Last year was our most profitable yet, and this year is proving to be better so there are bright times ahead for the business.

Check out our website - https://www.ecooutdoor.com.au

How is it to work with us - https://youtu.be/NUcF0d6IRUc

Or visit our LinkedIn or Instagram pages.

Skills & Experience:

• Excellent communication skills and relatability whether in person, in writing or over the phone. Able to resolve conflict effectively
• Organizing the day-to-day order fulfillment activities, ensuring the highest level of service is maintained with all customer touch points including phone calls, emails, text and occasionally in person
• Liasing with external freight partners to coordinate deliveries all over Queensland
• Establishing priorities and meeting deadlines
• Managing stock to ensure customer lead times are minimised and stock is allocated efficiently
• A team player who is happy to lend a hand to others and an ability to work collaboratively with colleagues as well as working autonomously
• Experience in NetSuite is highly advantageous

• Good base salary
• Great team culture
• Pro work/life balance organisation

How to apply

Apply now – if you want more information before you apply, check out our site (https://www.ecooutdoor.com.au) or check us out on LinkedIn, or Instagram.

Please note we require full-time, permanent working rights for this position

Altman Solon Manager

Altman Solon is a 500-person strategy consulting group that focuses exclusively on the telecommunications, media and technology (TMT) related sectors.

The Manager role is a mid-level role and is open to professionals with an M.B.A. or equivalent work experience and some managerial experience. As a Manager at Altman Solon, you will play a critical role in leading teams through project analyses, formulating and delivering recommendations, and building relationships clients. Responsibilities include:


Planning and overseeing day-to-day activities of all project workstreams, managing teams of analysts and consultants across a variety of activities, including:
Market sizing, business model development, and other quantitative analyses
Development of original frameworks and strategies including customer segmentation, go-to-market strategies, churn reduction initiatives, etc.
Managing execution of entire project, including guiding and coaching junior staff and synthesizing quantitative and qualitative findings into meaningful insights
Assuming a key role with clients as primary point of contact, ensuring we are providing innovative and actionable solutions to their most critical problems
Leading deck development and presentation of key findings and recommendations to our clients


We are looking for a Manager who can:

Plan, manage, execute, and synthesize a variety of research and analysis tasks. This includes:


Leveraging problem solving skills to generate original frameworks to structure the client’s business problem into logical manageable components that will guide their growth strategy
Identifying, analyzing, and evaluating go-to-market strategies, marketplace issues and opportunities, and competitive environment to reach actionable insights


Develop and present findings to clients while building key relationships. This includes:


Creating and confidently communicating complex ideas via verbal, written, and visual means
Formulating the full storyline of the project, and distilling the key information from detailed analysis into an executive narrative
Establishing a viewpoint on what key questions should be prioritized beyond what’s articulated in the explicit agreement and developing hypotheses that address those questions


Manage execution of entire project while coaching junior staff. This includes:


Providing oversight and leadership in executing projects from planning to delivery by managing resources, relationships, and staff to achieve project objectives and meet timelines
Identifying workstreams and delegating work effectively, balancing project needs and task complexity with the team’s experience and development needs
Taking time to teach best practices and provide ample positive and constructive feedback empathetically, guiding the professional development of junior staff and ensuring a positive project experience


  Enthusiastically contribute to firm growth and culture. A great Manager:


Enjoys working with teams and is able to effectively lead and mentor junior staff
Is dedicated to producing high-quality output with integrity and exceptional attention to detail
Supports business development efforts by honing content expertise and broadening client awareness of capabilities


Please send your resume to:

recruiting-europe altmansolon.com

Position Summary:

The Mechanical Engineer with earn our customers’ trust plays a pivotal role in leveraging their engineering expertise to drive the company for long term and provide technical support within the domain of mechanical machineries and services. This professional is responsible for utilizing their comprehensive understanding of mechanical principles and design to communicate effectively with clients, understanding their needs, and offering tailored solutions. The role involves merging technical proficiency with invest in people acumen to develop and maintain client relationships, identify opportunities, and drive revenue growth. The individual will collaborate closely with cross-functional teams, including engineering, marketing, and customer service, to ensure the successful delivery of products and services that meet customer requirements. The role requires a blend of technical knowledge, persuasive communication, and a proactive approach to identifying and capitalizing on equipment selection opportunities in the mechanical engineering field.

Major Responsibilities:

• Takes ownership of generating business, meeting predefined targets, and spearheading business development initiatives for sustained growth.

• Leads and coordinates cross-regional teams and internal personnel to effectively infiltrate key accounts, aggressively expanding and nurturing relationships.

• Engages with the applications team and sophisticated clients on intricate applications to translate precise customer requirements into tailored product designs.

• Offers support for complex applications, collaborates with the marketing team on quotes and technical inquiries, and frequently accompanies business leaders to significant customer meetings.

• Collaborates closely with the Business Development Manager to support various business functions such as sales forecasting, cultivating a robust business pipeline, updating customer relations management (CRM), and other essential activities as needed.

• Develops and manages an active opportunity pipeline for all assigned accounts, collecting comprehensive information about accounts, identifying key decision-makers, comprehending strategic business challenges, and leading the team in analyzing and prioritizing opportunities critical to these accounts.

• Coordinates the involvement of company personnel, including support, service, and management resources, to meet account performance objectives and exceed customer expectations.

• Ensures professional coordination and meticulous account planning while swiftly resolving any potential account ownership issues.

• Provides continual support to customers, ensuring they receive top-notch, high-quality customer service and may also assist in providing quotes.

• Monitors industry trends and evolving regulations to maintain competitiveness and compliance, providing technical and commercial support to both internal and external sales teams.

This role combines the finesse of technical knowledge with invest in people acumen, empowering the individual to cultivate and sustain profitable client relationships while ensuring the delivery of tailored solutions that meet customer needs.



Required Education / Experience / Skills:

1. Bachelor’s degree in Mechanical Engineering or suitable combination of education and experience.

2. 10 plus years’ experience in core field construction / equipment selection experience required.

3. Excellent customer service skills with a proven ability to explain technical products to non-technical audiences.

4. Ability to apply engineering, technology, or other related principles to product sales.

5. Excellent organizational skills and attention to detail.

6. Excellent verbal and written communication skills.

7. Team player that’s reliable and enjoys working in a high-performance team culture.

8. Basic knowledge in any of the technical 3D software like Autodesk Inventor / PRO-E/ Catia / Solid works. Ability to read and interpret drawings.

9. Experience of managing major national accounts at head office level.

10. Strong account management and relationship building skills.

11. Strong analytical and negotiation skills.

12. Demonstrated record of achievement in a post-sales position.

13. Strong closing skills.

14. Proven oral, written, telephone and presentation skills. Strong interpersonal skills.

15. Ability to learn and retain produce specific information and utilize to position the features and benefits to customers.

16. Communication, Customer Service Orientation, Flexibility, Optimism, Planning, Integrity, Inclusion, Engagement, Responsibility, transparency and performance with a sense of urgency.

Travel: Yes

Language: English



About Machinery Direct



With over 25 years of Machinery and Sales experience, we offer competitive pricing and quality construction equipment to our customers across Australia. We pride ourselves on quality, reliability and exceptional customer service. We’re here to help you navigate the world of machinery sales and construction equipment Australia wide and choose the right piece of machinery to suit your needs, so you can get the job done properly and on time.

For all of your quality construction equipment and machinery, you’ve come to the right place. We carry an extensive range of construction and earth moving equipment all under one roof and can request quotations on your behalf and arrange delivery right to your door to create a hassle-free online shopping experience.

Please email your resumes to: [email protected]

A successful FMCG company is looking for an ambitious Commercial Manager to join their successful team. Your new company A successful FMCG company which has gone from strength to strength in recent years is looking for an ambitious Commercial Manager to help drive process improvement and business growth for an exciting 2024 ahead. Your new role A vital role that plays a pivotal part in the continued growth and success of the business. Your main responsibility is to partner with the department heads and provide analysis, insights and accurate reporting that will drive and influence business decisions.

Supporting Commercial Business Partners: The role involves supporting the various department heads and driving improvements through analysis
Reports Management: The job requires managing the development and automation of regular commercial reports.
Sector Analysis: The role involves distributor and end-user planning, review, and analysis for annual planning, tracking, and updates within the sectors
Distributor Promotional Spend Analysis: Reviewing and analysing distributor promotional spend planning, tracking ROI analysis across sales, product volumes, margin, and overall profitability.
Sales Support and Analysis: The role involves providing sales support and analysis for end-user tenders.
Process improvements: Project lead for the build of dashboards and reports to future-proof the company's data and allow for scalability.

What you'll need to succeed

Demonstrated experience working as Commercial Analyst or Commercial Manager within the FMCG industry
Experience working in a business that has gone through growth and various process improvements is favoured.
A strong ability to analyse results, interpret data and apply that information to make strategic business recommendations.
Experienced and skilled in modelling, applying excel, and / or BI tools
Results driven with a strong desire for continued self-development and learning.

What you'll get in return

Autonomy in a role that you will see immediate wins from
Leadership opportunity with 1 direct report and potential future growth of the team
Product discounts
Hybrid work environment with weekly work from home days
Working with a passionate team with decades of experience in the industry

What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Please click here to apply.

Customer Service Apply now Job no: 494210 Work type: Full Time Location: Eagle Farm Categories: Customer Service Full time position in Eagle Farm (Mon – Fri) in a brand-new office Dynamic position working collaborating with operations and sales teams Excellent opportunity to join a company that thrives on its industry and encourages career progression WHY BUNZL? As one of the world’s largest providers of distribution and outsourcing services across the Facilities Management, Food Processing, Industrial Safety, Hospitality and Specialist Healthcare sectors, the opportunities we provide our global team of some 21,000 talented people is endless. Ours is a culture of bringing out the best in people. And we do this with a strong entrepreneurial spirit, a firm commitment to training and development, and dedicated leaders who believe that every day is a new day to see new opportunities. YOUR ROLE We are looking for a Customer Service Representative to join our Eagle Farm team. The successful applicant will need to be able to communicate well both verbally and in writing to a wide variety of people, have empathy for others, not be afraid to roll their sleeves up and 'muck in' and possess the ability to provide our customers with the level of service expected within our industry. Customer Service experience in a similar environment would be beneficial, however, it is not just about the experience – BUT it is all about the right attitude! Key responsibilities and desirable skills include: Focus on doing what is right for the customer. Willingness to pick up the phone and make calls. Desire to Learn. Good Time Management Numerical & Analytical Skills Familiarity with Microsoft Office – Including Outlook & Excel Attention to detail BENEFITS Bunzl offers a broad and flexible range of benefits to our team including profit share scheme for eligible employees, exclusive motor vehicle and health insurance products, travel and accommodation discounts, study assistance, many wellbeing and community programs and access to discounted Bunzl products. Apply here if you want a role that offers: A work life balance A Competitive Salary, Profit Share & Over 250 Corporate Discount Offers. Job security – Global company and here to stay! Over $23 Billion global turnover in 2022 Appreciation & Recognition for your ideas and hard work. A Safe, Inclusive & Supportive office environment. Ongoing Training and personal development Access to staff discounts on the -40,000 products we stock and sell – Seriously! check out Bunzl Express for an insight. WE BELIEVE With an entrepreneurial spirit providing endless opportunities, we believe that together we can achieve anything. We believe that through diversity we build strength and stability, and that the safety and security of our employees is not negotiable. Through innovation we find solutions, with an entrepreneurial spirit…

Click here to view more detail / apply for Customer Service

Recruitment 24/7 has a vacancy for a Customer Service Administrator/Internal Salesperson for our client based in Acacia Ridge. This position is Full-Time permanent, working a standard 38-hour week. A generous salary package is on offer. Our client operates in the 'Earthmoving, Mining, and Steel Sales' industry, so a brief understanding or willingness to learn this industry is necessary. Duties are included but not limited to:

Develop new sales opportunities through outbound calls, emails, and by following up leads.
Communicating with customers to understand their specific needs and requirements, and identify further sales opportunities/
Enter quotations, sales orders, and workshop orders into a computer system. To be considered for this role you will have:
Excellent customer service and computer skills.
A great telephone manner and the ability to respond to phone calls and emails daily.
The ability to work independently, whilst being part of a team.
The ability to comprehend engineering drawings. If you are interested in the above position, please upload your resume and apply. Alternatively, please call the office on (07) 3281 2489 and ask to speak with one of our friendly consultants. We look forward to receiving your application.
Please click here to apply.

Use your insurance experience to join one of the world's largest insurers in their Sydney CBD offices! Your New Company : This is a huge global insurer that offers hundreds of products and operate in countries around the world. In their Sydney Head Office, you will be joining a small, close-knit office which focusses predominantly on travel insurance. Looking to create a brand-new team for this area, it is a fantastic opportunity to get back into or start a career in insurance. Your New Role: Here you will be the first point of contact for all enquiries from customers and agents, clients and other key stakeholders. Key responsibilities include:

Assisting with travel insurance enquiries and delivering fantastic customer service
Up-selling and cross-selling products/services by means of creating a great customer service experience
Handling high-volumes of calls in a fast-paced environment
Sharing knowledge and expertise on products and services
Meeting compliance and exceeding targets and KPIs.

What You'll Need to Succeed:

Ideally, you would come from a travel or health insurance background
Other financial services, travel or contact centre backgrounds will also be considered
You will have demonstrated experience working in a structured and fast-paced contact -centre or phone-based environment
You will have great phone-manner and written and verbal communication, with the ability to deal with complex enquiries and the desire to go above and beyond for the customer
PR or Citizenship as this is a permanent full-time position

What You'll Get in Return:

Full-time permanent paying $65k + super, earn up to $80k with all associated penalties for evenings and weekends (should you opt in for those shifts)
CBD location with flexible working options - fantastic management and team culture, where everyone goes out of their way to help one another
Lots of additional perks, including fantastic discounts off insurance and other products
Great opportunity to learn and grow in a huge billion-dollar insurance company

What You Need to do Now: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Please click here to apply.

The Sebel Brisbane is currently seeking a Duty Manager to join their dynamic Hotel. Reporting to the Front Office Manager, your primary responsibility is ensuring a high level of guest service at all times across the hotel.
 
As Duty Manager, your tasks and responsibilities will consist of, but are not limited to the following:

• Process and assist with check-in, check-out of guests, ensuring all procedures are adhered too.
• Lead by example when attending to guest requests. Be proactive and resourceful.
• Take initiative to ensure that interactions with our customers are positive and productive.
• Have the necessary skills and training to actively resolve complaints and challenges presented by customers.
• Provide guidance, support training and leadership to all employees.
• Monitor training and offer guidance to employees whilst on shift.
• Assist in all areas of the hotel during peak times to eliminate potential issues.
• Responsibility for the health and safety of all patrons, guests and staff members.

Your ability to ‘surprise’ our guests with your natural bright and bubbly customer service style is what sets you apart from the rest. You are naturally a confident person who is able to approach people and initiate conversation along with a strong knowledge of the hotel and its surrounding area.

 You are able to manage your time and can handle juggling numerous tasks at once but still able to follow procedure and maintain a high awareness of security. You have an outcome driven approach to performance and results. Strive to achieve excellence in your field.

About this role ABOUT CSR CSR is a leading Australian Manufacturing business with a rich history and an exciting future. We are recognised for our innovative approach to developing sustainable and high performing building products and systems for the residential and commercial segments across Australia and New Zealand. Part of the CSR family, our Interior Systems Business Unit comprises of Gyprock, Martini, Himmel & Potter. We manufacture and market a full range of products for residential and commercial applications and are the industry leader when providing full suite of interior lining solutions across the building industry. THE ROLE CSR have an exciting opportunity for a Customer Service Officer to join our team in in our Coopers Plains – QLD office! You will play an essential role in representing our business! Customers are the key to our continued success and this role will assist our team in providing an excellent customer experience every time! If you are seeking an innovative industry, with engaging customer experiences and a sense of accomplishment … this is the role for you. A typical day looks like: Managing the customer order inbox and providing excellent customer service by phone and email Processing sales orders promptly and accurately Handling inbound customer enquiries, providing product information and technical support Following up on stock Confirming the delivery requirements Maintaining orders and keeping the customers updated and informed Understand and comply with Chain of Responsibility laws for configuration of orders and transport. Other general administration as required Hours of work Monday to Friday, rotating shifts as per follow: 06:00am – 02:00pm 08:00am – 04:00pm You will have the following: Have high energy and enthusiasm with exceptional communication skills. Be passionate about customer service with suitable experience to match. Strong attention to detail with accurate data entry skills, SAP experience desirable WHAT'S ON OFFER Attractive Salary 12% Super Benefits Overtime available Access to CSR's amazing employee benefits & discounts. Work with an established team that is friendly and supportive! Training and career progression provided. If this sounds like the next step in your career and you want to be part of an organisation that fosters a friendly work environment, whilst providing you with personal and career development – then apply now! For more information on us, please visit our website at www.csr.com.au At CSR, we are committed to creating a supportive and engaging environment that recognises and rewards its people, enabling them to grow their career and truly thrive. We are a diverse and inclusive organisation where differences are valued. We welcome people of all backgrounds, experiences, and abilities.

Click here to view more detail / apply for Customer Service Officer

Hello and Kia Ora!

Start your game …

At Entain Australia & New Zealand, we view compliance and regulatory obligations as a fundamental component of our growth and sustainability strategy. Situated within a heavily regulated industry, our ability to expand and prosper hinges upon the trust of our customers earned through our unwavering commitment to doing what is right in a landscape where strict adherence to regulatory standards is paramount.

The AML Operations Manager at Entain Australia will lead the 1st Line AML teams. These teams are responsible for monitoring client behaviour, transactions, accounts, and reviewing ACIP and KYC refresh documents and information.

The Why:

This position offers the unique opportunity to establish and lead a dynamic and expanding Anti-Money Laundering function. As a seasoned professional with experience in Anti-Money Laundering, Fraud, or Compliance Management, your expertise will play a pivotal role in shaping the growth and success of our AML team. Your leadership will be instrumental in fostering an environment that values modern methodologies, ensuring we stay at the forefront of industry best practices.

Where and how you can work:
The position is ideally based in Brisbane, Australia; at Entain AUS & NZ, we value a flexible work environment and support a hybrid working model, with employees spending two days a week at the office, ensuring work-life balance and individual preferences.

Your day-to-day:

• Planning and execution of all work streams, BAU and remediation, and maintaining of WIP reports.
• Mentoring and managing a team of 3 direct reports and 15 indirect reports, conducting performance reviews and development planning, including the setting of KPI's.
• Review of procedural documentation and the amendment of the existing document suite when changes are required.
• Drafting of accurate and effective procedural documents to implement and operationalise the policies, decisions and guidance as determined by the AMLCO and FCR team.
• Analysing customer transactions, accounts, and behaviours for signs of potential Money-Laundering/Terrorist Financing behaviour.
• Lodging Suspicious Matter Reports, Threshold Transaction Reporting and other reports with AUSTRAC as required.
• Lead training for teams, including the onboarding of new staff, training for implementation of new procedures and processes, and refresher training as identified through the QA process.

About you:

• Clear knowledge of AML/CTF legislation and practical operational experience with KYC, sanctions, and transaction monitoring.
• Previous experience leading a large team with both direct and indirect reports.
• Ability to draft procedural documentation, reporting, training content and undertake data analysis.
• Previous experience within the Waging industry and exposure to the AUSTRAC portal is preferred.
• Ability to amend and shift priorities in an ever-changing dynamic environment with an evolving risk maturity.

Who we are?

At Entain Australia & New Zealand, we're on a mission to revolutionise the world of sports and gaming venue entertainment. We're the home of Australia and New Zealand's best gaming and tech talent, with a passion for pushing boundaries and creating unforgettable experiences.

We have a host of leading brands under the Entain umbrella – our customers can experience the best of sports betting and entertainment with Ladbrokes Australia and neds, where together they provide thrilling avenues for sports enthusiasts and racing aficionados alike. Through Entain Venues, our venue partners offer non-stop entertainment through our line-up of brands from the Australian Poker League and SportsPick to the challenges of InnQUIZitive and many more.

We're also proud to support racing and sport in New Zealand through our 25-year strategic partnership with TAB NZ. The TAB brand in New Zealand connects enthusiasts to the heart of the action, whether it's horse racing, greyhounds, or a variety of thrilling sports.

As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion, or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide support for you to express your views and make a positive difference.

For more information, please reach out to us at [email protected] or hit apply now.

Are you a day brightener? A story Spotter? Are you someone who loves to create meaningful connections with both guests and colleagues? Pullman and Mercure Brisbane King George Square is currently seeking a Duty Manager to join their professional and dynamic Hotel.

Reporting directly to the Front Office Manager, with regular access to the Hotel Manager your primary responsibility is ensuring a high level of guest service at all times across the hotel.

As an Duty Manager, your tasks and responsibilities will consist of, but are not limited to the following:

• Assist with the management of all operational departments as required
• Management of roster, costings and forecasting
• Professional development of Guest Service Agents & Porters to ensure strong succession planning
• Involvement in and management of setting KPI's for Front Office & guest satisfaction
• Process and assist with check-in, check-out of guests, ensuring all procedures are adhered too.
• Assist in all areas of the hotel to eliminate potential issues including Food & Beverage operations
• Immediately attending to guest requests, and leading by example to other members of the team by being proactive and resourceful.
• Responsibility for the health and safety of all patrons, guests and staff members.
• Overseeing of whole guest experience from Reservation through to departure.

Position Summary

The Senior Planning Manager is responsible for delivering a best-in-class planning product by blending the science of our planning tools with your media craft experience to drive the day-to-day connection planning across paid and non-paid channels ensuring required deliverables are achieved. 

Be part of a passionate, collaborative and high energy team, working closely with Strategy, Integrated Planning, Trading and Performance teams to ensure we’re delivering upon client business outcomes.

 

Job Responsibilities


Leads and develops all Creative Connections Recommendations and Connections Plans in collaboration with the trading and performance teams ensuring they deliver on the briefed business outcomes.
Incorporation of UM proprietary planning tools, such as Growth Accelerator, into the planning recommendations. 
Manages and leads planning outputs across all channels; working with strategy, trading and special business units. 
Supports the Planning Director and Group Director by managing day to day workflow;
Ensures team WIPs (Planning/Trading) are scheduled and actions allocated responsibilities post WIP.
Drives a collaborative approach with all UM departments including BUs to develop best in class media solutions. 
Ensures a strong relationship with all media partners to remain across key/upcoming opportunities and trends;
Builds strong relationships with media and performance leads
Participates in agency and group Planning initiatives ensuring best practice.
Supports Planning Director in major client planning projects across client alignment – e.g. Screens Optimisation.
Oversees financial process alongside the Senior Trading Manager to ensure monthly invoicing is in-line with the plan.
Leads Planning recommendations (in collaboration with Senior Trading Managers) for day-to-day campaign optimisations to ensure delivery against business outcomes


 

Desired Skills & Experience


5+ years experience working across media planning and execution of all channels (offline skew) with experience in team management and strong understanding of the Australian media landscape.
Someone who remains up to date with all Australian and global market trends and has an educated point of view of the impact it has on their client’s business and/or approach to the planning craft
Effective communication and collaboration with the Client team to ensure recommendations are in-line with client expectations and deliver on briefed outcomes.
Has a clear demonstration of problem solving skills and comes solutions ready. 
Competent skills in creating best practice and market leading implementation planning responses, working in conjunction with the Planning Director. 
Ensuring that our clients are delivered future focused recommendations that take into consideration projected market trends.
Lives and breathes the Planning craft and has an inherit nature to continue learning and development within the craft
Exceptional presentation skills with more senior clients, media partners and internal UM and Mediabrands stakeholders. 
Has a positive portrayal of the Planning craft internally to build presence of the discipline. 
Develops strong relationships with clients (specifically the media and performance leads)Has had exposure to Google Analytics or DMP’s in current or former roles


 

Salary range between $95,000 & $105,000 including Superannuation.

Working across one of the most innovative and exciting clients in Australia, with iconic campaigns spanning branding and performance marketing, this role is the opportunity to improve systems and operations to build better workflow for the Optus team.
This client is leading the way with their 1st party data approach, working with sophisticated technology solutions to provide best-in-market advertising solutions.
As Media Campaign Reporting Manager, you are responsible for identifying areas of automation within the teams reporting requirements and assist the teams in creating a concise brief on what is required for automated templates or solutions.
You will work with the Partnerships and client leads on client facing reporting requirements and assist in delivering and identifying ways to streamline manual inputs for greater efficiencies and uniformity across the client group.

Key Responsibilities
• Support training requirements and areas of automation for internal systems and tools to ensure efficiency and best practice within UM teams around tools and reporting.
• Lead a positive and motivating work environment while mentoring team members to produce best practice skills through training and automation solutions.
• Ensure reporting templates produced, where appropriate, are streamlined for ease of sharing across other teams to improve and consolidate reporting methods across the agency.
• Produce and deliver Optus monthly analytics report requirements for all media activity including MROI and DOMO across both consumer and SMB business.
• Provide monthly budget reconciliation and expenditure reports, as well as quarterly spend profile overviews.
• Monthly checks on invoice loading, ensuring accuracy of data and teams are adopting the agencies best practice guidelines across both offline and online.
• Work closely with Orion to deliver accurate reports and summaries to clients and internal teams.
• Become a UM expert in implementing a system to share knowledge and skills of producing best practice reporting templates and solutions.

Who you are
• Previous experience working within the media industry to understand how changes may impact on the way teams need to operate is highly desirable
• Solid understanding of the full media landscape, across both offline and online channels
• Strong reasoning and analytical skills
• Effective communication to detail
• Exceptional numerical and problem-solving skills
• Efficient time prioritisation and task management skills
• Ability to manage multiple projects and various team expectations and deliverables.
• Team player with strong personal skills, working with variety of team.
• Superb technical and expert knowledge in tools and systems.

What's in it for you?
• Opportunity to grow your skillset and branch into different areas e.g., Media planning, data and analytics and growth through systems and the reporting team
• Minimal client contact in your day to day
• Align with a global media powerhouse
• Birthday Leave
• UM offers up to 16 weeks Paid Parental leave for the Primary Carer and up to 8 weeks for the Secondary Carer.
• Annual Leave Reward Days
• International Remote Working policy
• Sydney office redesign & perks
• Inclusive and collaborative company culture
• Hybrid Working
• Wellness initiatives – gym, meditation sessions, EAP
• Culture initiatives – clubs, social drinks, regular events, ping pong/pool tables
• Local/global mobility
• Ongoing L&D opportunities

Be part of the future everyone is searching for. Apply to join the UM Australia team today.

Salary ranging from $70,000-80,000 inclusive of superannuation.

UM Australia is an equal opportunity employer and is committed to building a diverse and inclusive workplace. Aboriginal and Torres Strait Islander peoples are encouraged to apply.

BUSINESS SERVICES MANAGER | 100% REMOTE WFH ROLE | SUNSHINE COAST OUTSTANDING MODERN ACCOUNTING FIRM WORK FROM HOME 100% OF THE TIME EXCEPTIONAL SYSTEMS AND PROCESSES UP TO $130K SUPER FIRM This represents a rare opportunity with a well established firm based on the Sunshine Coast who are undergoing a period of rapid expansion. The firm is well known on the Sunshine Coast region. The firm offers their high quality client base services in the areas of taxation, business services, bookkeeping, SMSFs and wealth creation. The firm has brand new and very modern offices. They are extremely proud of the state of the art technology they provide their staff members. The culture is very relaxed, friendly and down to earth. The firm is a true believer in offering their staff members flexibility to either work from home or work from the office depending on their preferences. Due to their exceptional IT systems, they are able to accomodate staff who can work remotely. POSITION Due to strong growth and internal restructuring, the position of Manager has been created. The successful candidate will be responsible for the following: The provision of expert compliance and advisory services to a client portfolio Training and mentoring junior staff Reviewing the work completed by the team Client relationship management Tax compliance and tax advisory Take an active role in the development of the firm's brand CANDIDATE The successful candidate will be able to demonstrate the following: CA/CPA 8 years experience within Australian Public Practice Exceptional people management skills Strong technical tax knowledge Previous experience with cloud based accounting software packages Excellent home office set up Exceptional communication and presentation Stable employment history Due to the remote nature of the role, my client is open to candidates who live in any Australian location. BENEFITS If you are looking for a role with genuine flexibility then apply without hesitation. Competitive market salary package 100% WFH (or you can work in the office if you choose to!) Flexible working conditions: remote Exceptional work life balance, extremely friendly culture Exceptional IT systems Structured training and mentoring ADDITIONAL ROLES I am currently working on several other opportunities that are similar to this position, but not advertised. If this role is not quite what you are looking for, feel free to contact me directly to discuss the other roles I have on offer. ABOUT ME I am a specialist public practice recruiter with 11 years recruitment experience. Please feel free to connect with me: LinkedIn: https://www.linkedin.com/in/desha-joseph-4077b454/ Mobile: 0439 775 709 Email: Desha[at]rocconsulting.com.au If you have the above criteria apply below, or phone Desha Joseph 0439 775 709 or email for more information. You can also join our Facebook page to be kept updated with all other opportunities…

Click here to view more detail / apply for BUSINESS SERVICES MANAGER | 100% REMOTE | SUNSHINE COAST

About Us
We represent a distinguished professional body dedicated to advancing the field of fitness and nutrition globally. With a focus on establishing and managing best practices, we have been the industry standard for over six years. Committed to education, professional regulation, and registration, we ensure the legitimacy and protection of both professionals and the public, setting a trusted standard for all.
Who We are Seeking
We are in search of a passionate and motivated Business Development Manager who:

Is deeply committed to enhancing the nutrition industry's standards.
Understands the nuances of Private Practice within the field.
Has existing knowledge of, or a genuine willingness to learn about, the varying scopes of practice in the industry.
Shares our vision for the industry and our mission of ensuring the sustainable prosperity of the sports nutrition profession.
Seeks an opportunity to establish themselves and grow with our expanding organization.

Our values encompass:

Mastery & Excellence: Striving for exceptional standards and continuous improvement.
Responsibility & Humility: Taking ownership of challenges and their solutions, both direct and indirect.
Enthusiasm & Enjoyment: Finding fulfillment and joy in what you do, and choosing to be an integral part of our team.
Impact & Legacy: Aligning our actions with our long-term vision and creating a lasting legacy in the industry.


About the Role
In this role, you will join our dedicated team, undergoing a structured 18-month training and development program tailored to help you become proficient in all facets of our business. As the pioneer in our unique field, you will learn from the ground up.
During the initial 6 months, you will focus on becoming proficient as a Careers Advisor & Assessor Compliance, a pivotal role within our organization. This position combines sales responsibilities with managing enrolled students, involving both specific sales targets and student service/progress-related goals. Your tasks will include inbound lead handling, outbound lead generation, system creation, and development in outbound leads.
Upon mastery, you will play a key role in recruiting and training your replacement Career Advisor+Assessor.
Package

Based in Brisbane - Please refrain from applying if you are not located in Brisbane.
Full-Time position with an initial base package of 80k during probation.
Base salary increases to 100-120k after successfully completing the training & development plan (18-months) and based on performance.
After completing probation, 20% Work From Home (WFH) flexibility.


Qualifications & Experience

Bachelor's degree in Business or Exercise/Nutrition Physiology/Science is prefered.
Preferred: Client practice & Service provision experience in the industry.
Essential: Sales experience.
Proficiency in online CRM systems, G-Suite/Sheets/Excel, and email marketing systems & funnels.


Key Attributes
We seek an individual who:

Has a genuine eagerness to learn and grow.
Is dedicated to high performance and personal/professional development.
Goes above and beyond for our members, students, and prospective students.
Demonstrates flexibility and agility in adapting to industry and market changes.
Possesses exceptional communication skills and is considerate of the environment and team dynamics.
Is supremely well-organized and proficient at troubleshooting solutions.


At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Please click here to apply.

Role Description

The successful candidate will be responsible for developing and implementing strategies to increase sales and revenue, identifying new business opportunities, generating leads, building relationships with potential clients, and maintaining regular contact with existing clients.


Qualifications

Experience in business development, sales, or a related field
Excellent communication, negotiation, and interpersonal skills
Proven ability to identify and pursue new business opportunities
Experience in the healthcare or disability sector is a plus
Ability to work independently and as part of a team
Proficient in Microsoft Office and Customer Relationship Management (CRM) software


To apply for this role you will need to the following:

A current Blue Card or Employee Working with Children Check
NDIS Worker Screening Certificate
Current police check conducted within 6 past months.

Opportunity for any Fund Accountants in Property to advance their career in the field Your new company Based in Sydney's CBD, our client is renowned for being one of the leaders in the property field. They have seen plenty of growth within the team over the past few months, and they are looking at expanding further to add a Fund Finance Manager to the team. Your new role Your role will report to the Associate Director in the AU Accounting Team. You will be responsible for service delivery to an agreed portfolio of clients in line with agreed client-specific service level agreements. Your key responsibilities will include:

Key client contact and ensuring delivery of all reporting for the allocated client portfolio.
Prepare reporting and financial statements based on client requirements.
Prepare consolidation accounts as needed.
To provide bespoke financial analysis reporting as per client requirements, e.g. cashflow reporting.
Perform review of property managers' financial statements
Preparation of BAS and Income Tax returns.
Supporting the team with financial analysis.
Preparation of annual standalone and consolidated financial statements in accordance with AIFRS/IFRS
Dividend / distribution calculations, coordination with client appointed tax advisor on approved distribution and management of cashflow process.
Responsible for compliance with current procedures to ensure SLAs and KPIs are met within an agreed timeframe.
Support the business on onboarding of new clients/new portfolio from accounting perspective
Highlighting potential process improvements and working with the Associate Director of the team to implement
Requirement to attend client meetings and internal meetings.
Responsible for coaching, developing and generally managing junior team members.

What you'll need to succeed

A professional accounting qualification (e.g. CA or CPA) is essential.
Excellent communication skills - both written and verbal.
Focussed on delivering solutions within agreed timeframes.
Strong analytical and problem-solving skills.

What you'll get in return

Great training, learning and development structure within the company
Hybrid WFH structure-after your initial training period you are entitled to 2 days WFH
As the role is based in the CBD, the office is less than a 5-minute walk from the nearest station.

What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or email your CV to [email protected] If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Please click here to apply.

Senior Customer Strategy Advisor Req. Id:  6858 Date:  20 Dec 2023 Location:  Brisbane, QLD, AU, 4000 Company:  Queensland Rail Queensland Rail's purpose is to provide a customer-focused, safe, reliable, on-time, value for money rail service that benefits the community, supports industry and is integrated with the public transport system. The organisation's vision is connecting communities through a modern, world-class rail service. We are currently seeking a Senior Customer Strategy Advisor (AS6) to join the Customer Insights & Strategy team on a permanent basis.  This role is based in Brisbane CBD with starting base salary is $125,001 plus 12.75% superannuation. About the role Reporting to the Team Leader, Customer Strategy, the Senior Customer Strategy Adviser will be responsible for: delivery of strategic customer experience initiatives. the development and delivery of customer experience related communication and engagement plans. management of customer experience documents and engagement platforms. Please see position description for a full list of responsibilities:   Senior Customer Strategy Adviser Skills and Experience Required: Customer experience – knowledge of the theory and practice of customer experience methodologies gained within a large organisation (customer insights client-side) or market research consultancy (essential). Project management – proven ability to manage delivery of key customer experience initiatives with enterprise-wide impacts, including vendor procurement and management (essential). Communication and engagement management – extensive experience developing and implementing communication and engagement strategies underpinned by strong written communication and presentation skills (essential). Communication tools – Substantial skill in the use of contemporary office software, including Microsoft Word, Excel, PowerPoint and common data visualization software such as Tableau and Power BI (essential). Change management – change management experience gained within a large and complex organisation (desirable). Lifestyle & Work Benefits at Queensland Rail: Four weeks annual leave, as well as other leaves and flexible working opportunities to help balance between work and personal commitments. Free travel to-and-from work, as well as access to discounted and/or free rail travel for off-duty travel on the City or long-distance travel networks. Access to QR's competitive Employee Benefits 1 Team Values, Diverse and Inclusive working environment. Employee Assistance Program providing employees with holistic and contemporary health and wellbeing programs. Professional and leadership development opportunities and ongoing support to develop your experience and skills.       Access to Fitness Passport – a discounted workplace health and fitness program giving you and your family unparalleled access to a wide range of gyms and pools throughout the state.   We pride ourselves on our Safety Culture, we ‘work safe’ so that everyone goes ‘home safe’. How to Apply: Click the “Apply” button to submit your resume and cover letter (explaining why you’re a good fit for this role) by the deadline: 11:59 PM on Tuesday, 16 January 2024. Please do not email your application.…

Click here to view more detail / apply for Senior Customer Strategy Advisor

Team Leader Customer Strategy Req. Id:  6881 Date:  20 Dec 2023 Location:  Brisbane, QLD, AU, 4000 Company:  Queensland Rail Our purpose is to provide a customer-focused, safe, reliable, on-time, value for money rail service that benefits the community, supports industry and is integrated with the public transport system. The organisation's vision is connecting community through a modern, world-class rail service. We encourage a safe, innovative, and inclusive environment where you can deliver quality service while expanding your career and achieving your professional goals.  If you thrive in an environment where motivation, teamwork, and forward thinking are paramount, then a career with Queensland Rail could be the right step for you! About the Role The Customer Insights & Strategy team is searching for a dedicated and experienced Team Leader Customer Strategy (AS7).   Reporting to the Manager Customer Insights and Strategy, you will be responsible for: researching and identifying opportunities to improve the Queensland Rail customer experience. planning and delivering strategic customer experience initiatives. developing and implementing plans to promote a customer centric culture across the organisation. developing and delivering customer engagement programs. Remuneration:  This is a permanent, fulltime position, based in Brisbane CBD with a starting base salary of $139,943 plus 12.75% superannuation and hybrid work options to support the balance between work and personal commitments. For a full list of responsibilities, please review the position description: Team Leader Customer Strategy Skills and Experience Required: Leadership – experience leading teams, projects, change and engagement strategies (essential). Strategy – experience gathering and interpreting data from multiple sources, identify accurate insights and developing key strategic objectives and associated delivery plans (essential). Customer experience – knowledge of the theory and practice of customer experience methodologies gained within a large organisation (customer insights client-side) or market research consultancy (essential). Project management – proven ability to manage delivery of key customer experience initiatives with enterprise-wide impacts, including vendor procurement and management (essential). Communication and engagement management – extensive experience developing and implementing communication and engagement strategies underpinned by strong written communication and presentation skills (essential). Communication tools – Substantial skill in the use of contemporary office software, including Microsoft Word, Excel, PowerPoint and common data visualization software such as Tableau and Power BI (essential). Lifestyle & Work Benefits at Queensland Rail: Four weeks annual leave, as well as other leaves and flexible working opportunities to help balance between work and personal commitments. Free travel to-and-from work, as well as access to discounted and/or free rail travel for off-duty travel on the City or long-distance travel networks. Access to QR's competitive Employee Benefits 1 Team Values, Diverse and Inclusive working environment. Employee Assistance Program providing employees with holistic and contemporary health and wellbeing programs. Professional and leadership development opportunities and ongoing support…

Click here to view more detail / apply for Team Leader Customer Strategy

As our Customer Service Representative, you are the first point of contact and security for all visitors to the NEXTDC facilities. Championing the NEXTDC values, you will play a pivotal role in our world class customer experience.

• Greet all visitors to NEXTDC in a timely, friendly and professional manner
• Facilitate entry to, and exit of, the data centre in accordance with NEXTDC’s security policies and procedures
• Provide outstanding customer service to customers and internal stakeholders
• Monitor NEXTDC facility systems
• Provide accurate security incident reports
• General receptionist, administrative and customer service support duties
• Assist with incoming and outgoing deliveries
• Answer the overflow of calls to our Customer Support telephone line

Hours: This opportunity is a casual position covering leave and ad-hoc hours ranging through Days, Nights and Weekend shifts

Are you passionate about customer service, security and creating the world’s best customer experience?

If working for a high-performing team, who inspire and motivate each other to be the best versions of themselves everyday excites you, this could be a match made in heaven.