You will lead and mentor the operations team at our new Altona depot, working closely with the national leadership team.

Your responsibilities will include:

• P&L Management: Overseeing the financial performance of the depot.
• Relationship Development: Building and maintaining strong connections with clients and stakeholders.
• Change and Improvement Initiatives: Driving and implementing strategies to enhance operational efficiency.
• Coaching and Mentoring: Supporting and guiding the team to exceed their goals and achieve personal growth.

This is a hands-on role, requiring a proactive approach and the ability to handle a busy and dynamic environment. If you thrive on challenges and are committed to delivering exceptional results for both the team and clients, this position offers a rewarding opportunity.

The Role:

• Leadership of all staff to ensure the effective, efficient and safe operation of the depot.
• Manage compliance with all relevant industry legislation, regulations (including but not limited to CoR and Fatigue Management) and community expectations.
• Actively manage the operational and financial performance to the set budgets and business goals, using KPI’s to monitor outcomes.
• Adherence to National Operations Standards (NOS) throughout your depot, agents and subcontractors.
• Assist with the development and maintenance of company policies and procedures.
• Lead and facilitate improvement projects which will create efficiencies, reduce waste, lower operational costs and increase customer satisfaction across the operation.
• Providing exceptionally strong leadership and mentoring of all direct reports.
• Be the champion of employee engagement and development of key talent within your team.

About you:

• Minimum 5 years' experience in a similar role
• Complex understanding of the National Heavy Vehicle Legislation
• Ability to build and develop strong working relationships and a strong drive to deliver business outcomes
• Strong knowledge of Industrial Relations and Employment Relations policies and requirements
• Ability to process and interpret complex information, then adjust according to the audience receiving the information
• Ability to work flexibly and to work under pressure
• Attention to detail and high degree of accuracy
• Excellent interpersonal skills
• Critical thinking and decision-making skills

Why choose BagTrans?

• Competitive salary package
• Free off-street parking
• Annual Bonus Scheme
• Collaborative and teamwork focused environment.
• Room for growth within the group.
• Equal opportunity employer.

The successful applicant will be able to engage people at all levels, have proven ability in building effective working relationships, with strong influencing, negotiation and coaching skills, coupled with an ability to work within a fast paced, dynamic transport environment

All suitable candidates will be required to undergo pre-employment checks including medical and police check.

Who are we?

BagTrans is a national transport company with over 35 years and works with some well-known household brand names in the Australian Consumer, Packaged Goods, Pharmaceutical and Food Manufacturing sectors.

We are a rapidly growing company with a culture built on trust and respect. Our focus is on delivering quality and exceptional service, we believe that our success today is the future.

With a national footprint, we are the natural supply chain partner of choice.

BagTrans is proud to be a division of Freight Management Holdings (FMH).

***LoopMe is one of Campaign's Best Places to Work 2023 AND 2024!***

Our vision is to change advertising for the better, by building technology that will redefine brand advertising. LoopMe powers programmatic advertising, improves media delivery, develops bespoke audience curation and effective real-time measurement through our outcomes platform. By putting consumers at the heart of every campaign, the world’s leading brands, agencies, media publishers and programmatic platforms rely on us to reach their goals effectively and more efficiently.  

What we need

As part of our ongoing global expansion, we're continuing to grow our footprint in Australia by building a new team in Melbourne!* This is a hugely exciting opportunity for you to grow and unlock revenue in the region. As our Senior Sales Manager, you will be responsible for prospecting, managing pipelines and closing deals across your designated media agency patch.

(*Must live in Melbourne)

As our Senior Sales Manager you will be...

• Identifying and closing advertising partners that are consistent with LoopMe strategy
• Developing strategic relationships with large agencies and advertisers
• Managing negotiation and work with legal counsel as required
• Working with internal teams on behalf of clients to ensure the highest level of customer service
• Interfacing with technical support internally to resolve issues that directly impact partners
• Managing multiple business initiatives in a start-up environment

You will have

• Experience selling AdTech/Digital solutions
• Experience selling digital solutions (online advertising or ad technology) to Media Agencies
• Excellent relationships across tier 1 and/or independent media agencies
• An understanding of the mobile advertising market, Programmatic space, DSP's and Agency Trading Desks
• Confidence in understanding and explaining a base level of technical information to non-technical people
• Excellent presentation, communication and negotiation skills

What we can offer

• 1-month work from anywhere
• 100% remote role, but must be located in Melbourne in order to meet with clients regularly
• Opportunity to work with colleagues and clients across the globe
• A fun work environment with a tight knit team

Want to learn more about us?

Head to our Careers page to learn more about our values, initiatives, our teams and benefits here. (Can't see the hyperlink? Find us here https://loopme.com/contact/careers/)  

LoopMe is a technology company that uses AI to improve brand advertising performance and outcomes. Putting consumers at the heart of every campaign, LoopMe uniquely optimizes advertising investments, driving results up to 5x higher than the industry standards in mobile in-app and CTV for brand awareness, consideration, purchase intent, foot traffic and sales. LoopMe was founded in 2012 and is headquartered in the UK, with global offices across New York, Boston, Atlanta, Chicago, Detroit, San Francisco, Los Angeles, Toronto, Singapore, Sydney, Tokyo, Dnipro, Krakow and Hong Kong. 

To all recruitment agencies: LoopMe does not accept agency resumes. Please do not forward resumes to our jobs career page, LoopMe employees or any other company location. LoopMe is not responsible for any fees related to unsolicited resumes.

Dear Warlock of Web Projects,

If you’ve been searching through countless lifeless job listings on Seek…

Almost slipping into a deep coma from the “We’re looking for an experienced project manager... blah blah blah” job adverts...

And you’re looking for an exciting opportunity to join the fastest growing digital agency in the country…

Then this will be the most important job listing you ever read.

Here’s why...

My name is Sabri Suby and I am looking for a sharp and switched on Web Project Manager to join my team.

We are a full-service digital marketing agency that is growing FAST!

For the last three years, we’ve been ranked as the fastest-growing digital agency…

And the 17th fastest growing company in the country by The Australian Financial Review…

But it’s not just me.

My business consists of…

90 Of The Wildest, Most Passionate Bunch Of Lunatic Marketers You’ve Ever Worked With...

Are you…

• Obsessed with all things project management?
• Excited about projects that involve digital strategy, CRO, sales funnels and UX?
• Passionate about the opportunity to help improve our project management function?
• Dedicated to standing out from the crowd and delivering exceptional work?
• Tired of working hard with little fun or reward?
• Ready to take on an amazing role amongst an awesome team where every day is about being the best you can be?
• Deadly serious about having the strongest gif game in the office?
• Frustrated with the lack of training and support you currently receive?
• Ready to take on the challenge and be the best...for one of the fastest-growing companies in the country?

But Before You Get ALL Excited…I’ll Stop You There...

Because this role won’t be easy.

This isn’t your average paper-pushing, stuffy producer role.

Whether you call yourself a Digital Project Manager, Producer or Professional Wrangler…

You must share the belief that….

There Is Almost No PM Problem You Can’t Solve With Negotiation Skills, A Team of Wicked Smart Devs And A Killer Strategy...

No two days in this role will be the same.

However, your responsibilities will include:

• Manage the day-to-day details of the website project portfolio - including the plan, schedule, resources, task assignments, scope, budget, and risks.
• Work in collaboration with our Digital Strategists, CRO Specialists, Head of Web Development and our Web Business Analyst to develop and review new website project proposals.
• Contribute to the team by identifying areas to improve our project delivery.
• Participate in the project kick-off with project team members and appropriate stakeholders.
• Report schedule, budget, and delivery details to project stakeholders.
• Participate in project meetings focused on status reporting, problem resolution, feedback.
• Fostering open communication within the team on project planning and execution.
• Maintain project management deliverables.

So...If you’ve been looking for your opportunity to get your foot in the door with a fast-growing company...

Take an active role in our project delivery function and prove you have what it takes to succeed…

Then this job description has no doubt been like a breath of refreshingly crisp winter air…

Here’s What To Do Next...

Please take the time to write a Cover Letter that tells me about YOU.

Not some wishy-washy cover letter like…

“I’m 26-year-old Pisces from Brunswick - who enjoys TikTok, chai lattes and Joe Goldberg”...

No.

I want the details.

The juice.

The nitty-gritty.

Specifically why you think you would be the perfect fit for this role.

If you can’t take the time to do this.

Please don’t waste my time or yours by applying.

Best of luck.

Sabri

P.S. If this job description excited you even just a little bit. And you believe that you are indeed the warlock of web projects I'm looking for.

Then please write and send your cover letter ASAP as we're currently interviewing for this position and I'm sure it will get filled fast.

Who knows. Maybe it will be a fit and maybe it won't.

And maybe, just maybe, this will turn out to be the best job you've ever had.

• At least 1 year of producer/project management experience in a digital role a HUGE PLUS
• Know the difference between your front end and your backend (development)
• Demonstrable track record of delivering end to end eCommerce and lead generation website projects across the full project lifecycle
• Conversion rate optimisation, UX/UI experience a HUGE PLUS
• Working knowledge of Wordpress a HUGE PLUS
• Direct response experience a HUGE PLUS
• Client facing experience or the ability and attitude required to excel in a client facing role
• Waterfall methodology
• Working knowledge of at least one eCommerce platform (Shopify, WooCommerce, Magento)
• Knowledge of project management tools and methodologies
• Exposure to issue management and collaborative tools e.g. Basecamp, Trello
• Maintain a positive attitude and good temperament in difficult situations
• Build good working relationships with clients and co-workers
• Keen attention to detail, loves to multitask and pride on solving problems
• Well organised and can manage multiple projects and/or tasks in a high-pressure environment
• Have excellent client communication and negotiation skills, able to identify and manage varying client personalities and break down complex functionality into simple deliverables for client

What we're offering:

• Extensive training and full support - we take training very seriously and will provide you with the industry's very best and training, giving you the knowledge and confidence needed for greatness.
• Generous salary - we want Australia's best talent and reward as such.
• INSANE events - You name it and we've probably done it.
• Company trips away - Glamping, Bali & Thailand.
• Birthday Leave - Because you deserve it.
• Two days work from home - because sometimes you just want to wear your comfy pants and slippers.
• Jawdropping headquarters in South Yarra (just off Chapel St.) close to cafes and public transport.
• Driven and vibrant team of the country's most switched on digital marketers and growth experts.
• Amazing growth prospects and upward mobility, build an empire within our fine progressive company.

We move at a lightning pace! Only successful candidates will be contacted. If you haven't been invited via email to submit a Video Interview Kit with us 5 business days after submitting your application, unfortunately you haven't been successful this time around!

Who is Flip?

Flip sits at the heart of the logistics ecosystem, enabling senders and carriers to operate, disrupt and grow in powerful and effective ways.

We harness the power of product, engineering and customer-centric design to build high quality, elegant solutions that we are proud of and our customers love to use.

We are made up of a bunch of curious technologists bringing a fresh perspective to modernising the logistics industry. We thrive on solving the hardest problems and this is reflected in our culture which encourages us to create, experiment and collaborate with our customers.

As an established, profitable and growing company we take our responsibilities to our customers seriously as we continue to build upon our data-driven platform to create a new ecosystem of integrated logistics.

We work flexibly with 4 days a week remote and 2 days working together in front of whiteboards in our CBD office.

What does this role require?

You will need a real commitment to working with customers and product people to deliver well engineered solutions that you are proud of, which are a joy to inherit, maintain and extend.

This role requires excellent cross functional collaboration and project management skills and experience with a focus on helping to ensure the right outcomes at the right time are being delivered.

You are an experienced team builder and an excellent coach to both individual contributors and team leaders.

You will be helping to deliver and extend a customer facing platform that within an interesting, complex, and highly unstructured domain - logistics and transportation. Your focus will be on team work and engineering excellence across the front and back end of this platform.

You will also need to be able to guide decisions around system and software design reasoning with an open mind, based on customer, engineering, and product considerations.

You will be working with customers, stakeholders, product and design teams ensuring cross functional cohesion and collaboration.

You are excited to imagine future strategic outcomes, and then turn that into action and results.

Who will I be working with?

You will work closely with the CEO to ensure the company mission, vision, culture, and strategy are effectively and consistently shared across your teams.

You will enjoy the company of a strong product team and together you will discover and unpack the needs, goals and frustrations of our customers in order to deliver high quality and valuable solutions that we are proud of and they love to use.

Each of your engineering teams have an amazing team lead and highly skilled and engaged Senior and Mid level Engineers. Each with an architectural understanding of building software. This has been important due to the complexities of new and existing software.

You will find the conversations you have are underpinned by deep levels of technical knowledge, curiosity, domain knowledge and a satisfaction of learning with other growth mindset people.

Can you tell me about the leadership?

Leadership largely resides in existing Engineers, Designers, and Leads.You will also find a very experienced technical CTO/CEO that facilitates this mindset and works on an equal footing with everyone, although naturally, with a commercial aspect to their role.

Company leadership listens closely and acts on the sentiment of both customers and technology whilst looking after business direction and commercial success.

How are things organised?

You will have three team leaders as direct reports with around 5 Engineers in turn reporting to them. One front end and two back end engineering teams. We are a lean shop that practises scrumban.

In addition our Geek4Geek will report to you. This person focuses on Kaizen, infrastructure, security, and compliance - they serve the overall engineering team and lend a hand where it is needed.

Who makes technical decisions?

Engineers do this together with the guidance of team leads and the engineering manager. You’re empowered not only to step up to lead, but to also step up to follow: You won’t be forced to accept things the way they are, but you will need the insight and maturity to determine when best to have backbone, or when to disagree with and then commit to the team.

Why would I apply?

• You love ambiguous, large, complex domains coupled with a mission and empowerment to simplify and take real ownership and responsibility to deliver engineering excellence.
• You might be looking for a mature and respectful environment with a high level of technical competence that is self organising.
• You might be after an uncomplicated and transparent hiring process. One technical conversation, one product, and one team fit/leadership. There will be technical and leadership discussions where hopefully you will feel challenged yet supported.
• You might be after a flexible work environment. Whilst this is not a remote role, you might enjoy a day or three working from home each week. Or you may not be a morning person. No stress.
• Generous salary.

Why might I not apply?

• You might prefer an environment where you get to make solo decisions without collaboration or care for others. If so then this role will probably not be a good fit. You will need a creative, tenacious and collaborative approach to creating solutions and be able to comfortably communicate your thoughts whilst listening to those you work with.
• You might be looking for a more traditional “management” role with direct reports under you that blindly follow your every whim. We have a flat culture and everyone is a leader, not always in the people management sense though.

What is the technology and what processes are used?

Hiring is not made purely on the basis of specific languages and tooling but as a guide the following skills would be useful:

• We try to follow lean principles more than an Agile™ - mainly scrumban.
• Serverless as an engineering first principle, containers second, and everything else is considered on a case by case basis
• Linux, AWS
• Distributed Computing: Event Sourcing and CQRS as one of the core patterns in use
• Transparent, honest, and blameless communication with high levels of individual accountability.

Flexible work arrangements.

$1,000 per annum to spend on professional development.

No agency canvassing.

Our business is growing (fast), which means new roles are popping up regularly. If you're interested in working with CreditorWatch one day, feel free to submit your application to our Talent Pool using this job ad and and we will reach out down the track when a suitable role becomes available

Our Why 

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. 

About the Role (your why)  

We are looking for an experienced General Manager to lead a team of service delivery management professionals. In this role you will be focused on developing and implementing strategy and business plans across your team and with the broader Datacom direction. The role will oversee daily business activities, including working alongside colleagues for sales and customer success adding value and improving overall business functions.

Our offices are based in Adelaide, Brisbane, Canberra, Melbourne, Perth and Sydney. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best! 

What you’ll do   

As our General Manager – Service Delivery Management, you will be responsible for ensuring that we deliver service excellence to our customers in commercially compliant and financially sustainable way. Using your strong influencing skills, you will support your team in driving continual service improvement for our customers across our matrix organisation, championing a security first approach in everything we do. With your in-depth experience of technology services outsourcing, you will be able to represent and advocate for our solutions and offerings in support of in account and new customer growth. You will be able to demonstrate strong leadership skills and be able to support our people in all situations and help them in their career development journeys.

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs. 

What you’ll bring  

• A bachelor’s degree in business or other relevant field or equivalent work experience
• 10+ years of senior commercial or sales experience within a complex and multifaceted manage services environment
• Demonstrated experience managing service delivery teams within an outsourcing arrangement
• Strong business acumen
• Excellent customer relationship building and management skills
• Strong influencing and persuasive ability
• Ability to manage complex issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including an understanding of current business trends
• Exercises judgment in selecting methods, techniques, and evaluation criteria for obtaining results
• Establishes and assures adherence to budgets, schedules, work plans, and performance requirements
• Ability to frequently interact with a variety of stakeholders and team members, normally involving matters between functional areas, other Datacom divisions, customers and the company
• Proven negotiating skills with the aptitude to ensure win/win situations for all parties
• Ability to build and lead an effective and high performing team
• Detailed understanding of service management methodologies and processes including the ITIL framework
• Demonstrate experience or acceptable knowledge of industry standards such as; ISO 27001, ISO 20000, ISO 9000

Why join us here at Datacom? 

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. 

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. 

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. 

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported. 

About the Role

An opportunity has become available for a results-driven and motivated sales professional to join our like-minded sales team. Reporting to the Branch Manager, you will be responsible for achieving and exceeding set budgets by maintaining existing clients and building new business through our materials handling and warehouse solutions.

Responsibilities & Duties

• Effectively manage a defined territory and client base.
• Identify new rentals and sales opportunities with a view to secure their business.
• Professionally execute a minimum number of product demonstrations per month.
• Ensure all customers receive prompt and professional service when responding to enquiries.
• Conduct face to face contact calls with customers on a weekly basis.
• Achieve a monthly minimum order intake and ensure sales and gross profit targets are met.

Skills & Experience

To be successful in this role you will have an enthusiastic can-do attitude, a high-energy approach, fast learning skills and motivation to succeed. You will also need superior organisational skills, be a first-class communicator (both written and oral) and be adept at influencing and negotiation. Enthusiastic sales people with a view to advance their careers and fast track their earning potential that meet the above criteria should apply.

What sets us apart?

Crown’s history began when two brothers founded the Company in New Bremen, Ohio (USA) in 1945. Today, the fourth generation of the very same family continues to lead Crown in all of its operations across the globe. Being a family-owned and run business is evidenced by more than 200 employees reaching service milestones in our 20, 25, 30, 35, 40, 45 and 50 year categories in Australia alone, with more than 2,000 employees reaching a 25 year service milestone globally. 

As a Company we want to continue to support our employees to be the best versions of themselves and that’s why, as a Crown employee you get to enjoy:

• A benefits program which gives you access to discounts and cashback from over 400+ retailers nation wide.
• Access to a health and wellbeing platform which supports your Mental, Physical and Financial goals.
• Corporate Rates for Private Health Insurance.
• An inclusive working environment.
• An Employee Assistance Program for confidential counselling with chat, phone and face to face counselling options.

​The Company

Crown Equipment is a well-respected global Materials Handling Equipment company which has enjoyed over 50 years of success in the Australian market. The Company has operations in all Australian States and territories as well as many regional locations. The Crown Brand is well known and respected in the marketplace and is supported by a customer value proposition based on highly skilled staff, quality products, strong service and parts back-up, and leading-edge technology. 

Education Perfect is an EdTech platform designed to empower educators and amplify their impact in the classroom. We aim to enable teachers to personalise learning at scale with a range of powerful learning, assessment, and insights tools, helping them and their students reach their full potential.

As an EPeep, you’ll work on projects that have a real impact on students' lives and have the freedom, support and resources you need to develop your skills and grow your career.

About the role

We are looking for a Customer Success Manager to join our team in Melbourne on a 12-month fixed-term contract, with the potential for extension. In this role, you will drive product adoption and usage among purchasing schools, manage relationships, and ensure our clients maximise the value of their subscriptions. Your efforts will preserve and grow revenue while ensuring client success.

What you will do

• Drive product adoption and usage across a portfolio of purchasing schools
• Actively manage school relationships to maximise the lifetime value of assigned accounts, ensuring client success and revenue growth
• Renewal management of owned accounts including identifying risks, invoice and subscription management
• Identify upsell opportunities and work closely with our Sales Operations team
• Manage invoices and subscriptions, ensuring unpaid invoices are addressed
• Drive your portfolio of schools to complete EP's Best Practice Course and increase webinar attendance
• Regularly connect with teachers and key decision-makers, developing positive relationships and providing proactive support and care to schools, key contacts and heads of departments
• Keep accurate records in our CRM system, maintaining up-to-date contact details and data hygiene for portfolio schools
• Ensure all classes are successfully enrolled in a timely manner
• Attend meetings and collaborate with various teams to stay informed on product developments
• Support Education Perfect platform expansion by identifying opportunities and assisting BDMs
• Use health metrics to identify at-risk schools and formulate intervention plans, including executive tasks relevant to churn mitigation and follow 'At Risk' mitigation steps
• Understand the competitive landscape and communicate local requirements to Product & Content Teams
• Develop and participate in networking opportunities to promote EP

About you

• Proven experience in customer success or account management
• Experience in the education technology sector (desirable)
• Strong ability to manage relationships and drive customer satisfaction
• Excellent communication skills, both written and verbal
• Experience in managing subscriptions and invoices
• Ability to identify and mitigate client risks
• Strong organisational skills and attention to detail
• Ability to work collaboratively with cross-functional teams
• Experience with CRM systems and data hygiene
• Proactive and results-driven with a focus on achieving targets
• Knowledge of the education sector and competitive landscape (desirable)
• Ability to develop and maintain positive relationships with key personnel
• Willingness to participate in networking events and conferences

Equitable opportunities, growth, and development lie at the heart of how we work at EP. We understand that not all applicants may possess all the following attributes so if you think you have what it takes, but are not sure you check every box, we would love to still hear from you!

What we offer

• As our team is based globally, we offer both remote and flexible working arrangements
• Three extra days of annual leave during our end of year shut down period, parental leave top ups and a community service day
• EAP with unlimited sessions
• Employee referral program - $2000 when you refer a new team member
• Ongoing professional development, including opportunities to develop your career into other areas of our business and access to EPs Learning Hub 
• EP support groups - Mana Wahine, DEI, Environmental Impact and Wellness Committees
• The opportunity to work within a growing global business with Diversity Works accreditation, Carbon Net Zero BCorp status, Digital Promise certification, and an unwavering commitment to our mission, people, and community

We celebrate individuality, value diversity, and understand that flexible and remote work opportunities enable our team members to work in a way that fosters creativity and inspires individual brilliance. When you work with us, you're not just joining a company - you're joining a team united by the desire to make a difference.

• Hybrid working (3 days in office, 2 days from home)
• B-Corp company with multi-award winning products (Good Design x3, Red Dot x2 and Dezeen)
• Customer-centric team (4.8 / 5 star rating out of 3000+ customer reviews)

About Eva

Hi, we’re Eva — Welcome home.

With our laser focus on bringing more thoughtful design to your everyday life, come join us as we help make more people feel at home with Eva.

People are a huge part of the way we work at Eva, and we believe in caring for each other, ourselves, our community and our customers. We value honesty and authenticity and work together with humility to make things happen! When the team wins, we all win. If this sounds like a team you'd like to be part of, read on below.

We're looking for an experienced Head of Customer to lead our Customer Support function at Eva. Having recently launched our showroom in Melbourne (186 Faraday St, Carlton), this newly created role will own and streamline our online and offline customer experience. You will have three direct reports:

1. 2x Senior Customer Support/Team Leads (online)
2. Showroom Manager (offline)

Success in this role looks like:

• Overall responsibility for Customer Support department, ensuring a consistent and on-brand online and offline customer experience
• Work with Senior Support Leads and Showroom Manager to manage day-to-day activities, ensuring timely resolution of customer queries; that performance metrics and targets are met; and quality assurance is maintained.
• Recruit, lead and coach teams to achieve and exceed performance goals and targets (including NPS, CSAT etc).
• Foster a positive and supportive work culture through regular meetings, feedback, and training programs.
• Work closely with Supply Chain to ensure operational elements of the customer experience is streamlined, and there is optimal planning and forecasting to meet customer needs 
• Collaborate with the marketing team to support promotional campaigns across both retail and ecommerce channels.
• Analyse, optimise and implement strategies, processes, and technology to improve operational efficiency and reduce costs, such as process automation, resource optimisation, and lean management techniques to deliver best-in-class customer support.
• Monitor and analyse customer feedback and metrics to drive continuous improvement and communicate trends and front-line feedback to senior management 
• Regular reporting to monitor team efficiency, SLAs and overall customer service.

• 5-8 years experience in a similar leadership role, and/or call centre operations
• Proven leader with excellent communication skills and practices
• Analytical, logical and a natural problem solver
• Great coach, advisor and mentor to inspire a team of people towards a common goal
• Ability to prioritise tasks, meet deadlines and work independently in a fast-paced environment.
• Proven track record of leading with a high degree of emotional intelligence
• Proficiency with Shopify, Zendesk, Monday.com and/or similar programs
• Bonus points if you've had experience in start ups, ecommerce and omni-channel retail.

• A chance to grow with a rapidly expanding start up.
• Support for any course, conference or training that will help us mutually grow, ears and budget for any wild (but justifiable) ideas.
• An autonomous work environment where there is never a regular ‘days work’.
• Flexible work - we’re proud to say that we had WFH before WFH became a thing
• All the coffee/ tea/ beers/ kombucha you need.
• Free anniversary mattress and generous friend/family discounts.
• Monthly team events (prev. events have included the Australian open, cooking classes & escape rooms).
• A diverse culture and a bunch of really lovely people.

If you’ve managed to read this all the way through and have found yourself nodding along the way, then we’d love to see your application come through.

Cosiest,
Amanda

• Hybrid working (3 days in office, 2 days from home)
• B-Corp company with multi-award winning products (Good Design x3, Red Dot x2 and Dezeen)
• Customer-centric team (4.8 / 5 star rating out of 3000+ customer reviews)

About Eva

Hi, we’re Eva — Welcome home.

With our laser focus on bringing more thoughtful design to your everyday life, come join us as we help make more people feel at home with Eva.

People are a huge part of the way we work at Eva, and we believe in caring for each other, ourselves, our community and our customers. We value honesty and authenticity and work together with humility to make things happen! When the team wins, we all win. If this sounds like a team you'd like to be part of, read on below.

We're looking for an experienced Senior Marketing Manager to lead and develop our in-house marketing team to execute strategic campaigns and initiatives that increase brand awareness, conversion, and engagement. This is the perfect role for someone who has a strong background in paid strategy, ecommerce and retail to work hand-in-hand with a stellar team.

What’s the day to day like?  

• Develop and execute the marketing strategy to ensure alignment between brand strategy, trade and business growth goals 
• Manage the development, planning and execution of all marketing activity including sales activities, product launches and brand campaigns across all paid, organic and owned channels to produce high-quality and on-brand marketing.
• Work with Senior Content Manager to align content contributors including partners, PR, media & production for marketing initiatives and develop key campaign messaging that will work across all placements and channels 
• Manage and own relationships with agencies and suppliers to support marketing planning, execution, and optimisations to execute the marketing strategy (inclusive of SEO, CRO, Performance).
• Track, analyse and report on digital marketing, brand and website and consumer performance, in addition to monthly and quarterly reporting on strategies, projects and performance to relevant stakeholders 
• Work with internal teams to manage the website including SEO optimisation, blog publishing and merchandising in addition to optimising email marketing campaigns, automation and flows. 
• Oversee all marketing spend ensuring it stays within targets and report on effectiveness of all marketing campaigns.
• Ensure the brand continues to elevate in the industry, valuing brand recognition and growth aligned with the marketing and business objectives
• Working closely with demand planning teams in order to ensure smooth order fulfilment including ordering of inventory
• Align cross functional teams on strategy, plans and activity from conception to execution and ensure workflows are streamlined, optimised and efficient between teams. 

• Minimum 5 years experience managing a Digital Marketing team
• Experience developing and executing omnichannel marketing campaigns
• Strong Digital Marketing experience in Paid and Organic
• Strong understanding of social media platforms
• Strong analytical and strategic marketing ability
• Excellent leadership and team management skills
• Exceptional communication and interpersonal skills
• Ability to collaborate with internal and external stakeholders
• Demonstrated experience in a similar industry is advantageous

• A chance to grow with a rapidly expanding start up.
• Support for any course, conference or training that will help us mutually grow, ears and budget for any wild (but justifiable) ideas.
• An autonomous work environment where there is never a regular ‘days work’.
• Flexible work - we’re proud to say that we had WFH before WFH became a thing
• All the coffee/ tea/ beers/ kombucha you need.
• Free anniversary mattress and generous friend/family discounts.
• Monthly team events (prev. events have included the Australian open, cooking classes & escape rooms).
• A diverse culture and a bunch of really lovely people.

If you’ve managed to read this all the way through and have found yourself nodding along the way, then we’d love to see your application come through.

Cosiest,
Amanda

Are you an experienced and established Digital Account Manager looking for a step up, with strong knowledge/experience across digital marketing (SEO and SEM)?

Want to join Australia’s largest and fastest-growing independent agency, where your success and achievements will be recognised and rewarded?

This is your chance to be part of an award-winning agency, where everything you do will impact the growth and success of the business, locally and globally.

The Perks

• Birthday leave

About OMG:

• Our #1 belief and goal is that if employees are happy and over the moon - the culture is amazing and together we can achieve incredible results!
• Massive focus on hiring good human beings - we believe the rest can be learned and developed through our training initiatives
• Huge focus on employee development, engagement & growth opportunities
• Hybrid-working - enjoy the great office vibe and the benefit of working from home
• Largest independent agency in Australia - tripled revenue year in last 3 years
• We are in significant growth mode, looking for our future leaders as we scale globally- currently 150+ employees in Sydney and Melbourne, 50 in the Philippines, as well as USA expansion ongoing. This was 30 employees 3 years ago!
• R&D investment, the forefront of digital marketing, innovation
• Our values are- We ‘Share evidence, not opinion’, ‘Find solutions, not problems', ‘Make customers love you’, ‘Own it and get it done’
• We live Diversity, Equity & Inclusion as our people including our Leadership Team are of many cultural backgrounds and represent a positive gender mix. In fact, we have people from all walks of life and diverse backgrounds including LGBTQ, disability and socio-economic backgrounds.

OMG is an equal-opportunity employer, so by working for us, you’ll be part of an organization that supports diversity and inclusion

Can you imagine a truly Amazon-like experience where you can search, purchase, get financing and arrange delivery fully online? The car shows up at your doorstep to either love or return at no cost. Every car passes a 300-point inspection report and comes with a 6-month warranty. We own our cars, which allows us to guarantee quality. Our #1 goal is to deliver exceptional customer experience. We are here to transform the way Australia buys cars and make buying cars a truly joyous and painless experience.

We are looking for an ambitious and results-driven Sales Manager to join our team at CARS24 in Victoria, Australia. As a Sales Manager, you will be responsible for leading and managing the sales process, driving performance, and ensuring exceptional customer service. Your role will be critical in achieving our sales targets and enhancing customer satisfaction.

Key Roles and Responsibilities:

1. Complete Ownership of Sales Process: You will take complete ownership of the sales process for our marketplace, from the generation of leads to pre-delivery. Your expertise will be instrumental in optimizing and streamlining the entire sales journey.
2. Driving After-Market Sales: You will be responsible for driving financing, extended warranty, and other value-added after-market sales. Maximizing the penetration of these services will be vital in increasing overall revenue and customer satisfaction.

• Performance Management: As a Sales Manager, you will be in charge of motivating and leading the sales teams, both over the phones and on the ground. Your ability to inspire and mentor the team will be essential in achieving sales targets and enhancing productivity.

1. Providing Feedback to Support Teams: You will work closely with the Sourcing, Refurb, and Pricing teams, providing them with consistent feedback on customer needs and market trends. This collaboration is crucial in aligning our strategies and enhancing the overall sales process.
2. Ensuring 5-Star Customer Service: Delivering exceptional customer service is a top priority. You will work tirelessly to ensure every customer receives a 5-star experience throughout their journey with Cars24.
3. Collaboration with Other Teams: Being a team player, you will work in sync with the logistics and customer experience teams to ensure seamless order fulfillment and customer satisfaction.

Key Objectives and Key Results (OKRs):

1. Total Sales Targets: You will be responsible for achieving monthly, quarterly, and annual sales targets, contributing significantly to the company's overall revenue growth.
2. Lead to Net Sale Conversion Ratio: Optimizing the conversion ratio of leads into successful sales is a key metric to ensure efficient lead management and enhance overall sales performance.
3. Total Value-Added-Services Penetration: Increasing the adoption of value-added services, such as financing and extended warranty, will be essential in maximizing revenue and improving customer experience.
4. Efficiency of Overall Spend: As the Sales Manager, you will work towards optimizing the cost of sales to achieve greater profitability for the company.
5. CSAT and NPS Scores: Monitoring and improving Customer Satisfaction (CSAT) and Net Promoter Scores (NPS) will be crucial in ensuring our customers' loyalty and positive word-of-mouth.

Ideal candidate should have:

• Target Orientated
• Hands on role
• Rotating Roster Weekend work required

• Proven experience in sales management and achieving sales targets in either of the following industries: automotive industry (sales or service) or retail environments, such as grocery, food delivery, electronics retail, or any other consumer-facing industry, showcases the candidate's ability to engage with customers, provide excellent customer service, and drive sales in a high-volume, fast-paced setting.
• Strong leadership skills with the ability to motivate and inspire sales teams.
• Excellent communication and interpersonal skills.
• Analytical mindset with the ability to provide valuable insights and feedback to support teams.
• Customer-centric approach with a focus on delivering outstanding service.
• A collaborative and team-oriented attitude.

Joining CARS24 as a Sales Manager offers you the opportunity to be part of a fast-growing company in the automotive industry to 3x our current volumes. If you are passionate about sales, customer satisfaction, and team leadership, we would love to hear from you!

What we can offer you

• Based locally Laverton North

• Salary + super + comms

• Excellent Employee Benefits

• Employee Assist Program
• 6months Parental Leave
• Regular social events
• Career Progression

To apply, please submit your resume and a cover letter detailing your relevant experience and achievements in sales management. We look forward to reviewing your application!

Store Manager | BWS -  Bendigo Marketplace | Passionate About People

It’s time to stop and smell the Rosé! With over 1,450 stores in 1,450 local communities and 10,000+ Team Members, we’re the biggest local bottle shop in Australia. We’re on a mission to find a leader who lives our values and makes every day an adventure. This is where you come in! Your job is to inspire our awesome store team through the creation of an anything-but-boring culture with imaginative and empowering leadership. 
 
A day in your life as a BWS Store Manager

• You’ll empower, inspire and develop your team to achieve goals and perform at their best, utilising business programs and your own initiative
• You’ll promote a customer-centric, safety-first culture with a continuous improvement mindset and 
• You’ll complete and delegate daily tasks across inventory management, housekeeping and team leadership with a specific focus on driving sales and achieving budgets
• You’ll leverage your people skills to foster the best-ever customer and team experience - because boring doesn’t work here
• You’ll identify and deliver on growth opportunities, business objectives and key performance indicators
• You’ll be responsible for upholding service of alcohol guidelines
• You’ll inspire customers and your local community by tailoring your store's presentation and activities

About you

You tell us… We want you to come as you are, be yourself and have fun.

• You pride yourself on creating an unboring atmosphere and a winning culture
• You are great with people, detail and delivery and are motivated to make magic happen for your community and team
• You have experience in a fast-paced retail/hospitality environment and take a collaborative approach to problem-solving
• You lead by example and light the way for your team
• You are an advocate for diversity and inclusion and make everyone feel welcome
• You not only own your career, but you are a driver of people development, supporting others to dream big and reach their potential

The perks are good too! Grow your career within BWS and the wider Endeavour Group network. An exclusive discount card card for BWS, Dan Murphy’s and other Endeavour Group brands including ALH pubs not to mention discounts from Woolworths and Big W. Endeavour Wellbeing Support, our EAP service that offers critical incident support, career, conflict, nutrition and lifestyle, money, family, legal and employee assistance.
If this gig excites you - and you’re close enough on the requirements - go on, throw your hat in the ring!

Candidates will be required to complete a functional screening assessment as part of the recruitment process.

We are together creators 

We’re big, but part of something much bigger. BWS is in good company, sitting alongside the likes of Dan Murphy’s, ALH Hotels, Pinnacle Drinks within the Endeavour Group. Together we create the moments that bring millions of people together. And together we have more fun, create more opportunities, and score a lot more goals. We’re serious about having a good time - creating a safe, inclusive and fun place to rock up to. We’re all about creating a more sociable future - for our customers and each other.

We’d love to hear from You

If you meet a number of the requirements, wine on earth haven’t you applied yet?! 

#WeAreTogetherCreators #ComeAsYouAre #FeelTheEnergy 
#DreamBig #LeaveYourMark #BWS #EndeavourGroup 

Our Talent Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.

We're proud to announce that we've been recognised as one of the Best Places To Work in the Manufacturing & Consumer Goods category by the Australian Financial Review 2023. Join us and be part of a team that has been acknowledged for creating an exceptional work environment where your contributions are valued and recognised.

We have an amazing opportunity for you to join our global business boasting a diverse portfolio of brands - Marley Spoon, Dinnerly and Chefgood. We aim to delight customers and solve their day-to-day problems in personalised and sustainable ways, delivering meal solutions and convenience offerings that cater to all lifestyles and tastes.

At Marley Spoon, you'll have the freedom to unleash your creativity and bring your bold ideas to life. We believe that growth and success come hand in hand, and we'll support you every step of the way to help you achieve your full potential. You'll take ownership of your role and tackle challenges head-on, as part of a supportive, high-performing team.

Together, we're on a mission to make cooking and eating healthier, more sustainable, and more delicious. So, if you're ready to make a real difference in the world and join a company where your hard work and passion will be truly valued, apply today!

We’ve grown a lot lately, so the Operations team are now looking for a full time Production Manager to manage day-to-day labour demands all departments.

This is you

• Ability to work with, guide and influence people from cross functional disciplines to achieve business outcomes.
• Ability to work autonomously with minimal supervision.
• High emotional intelligence to relate to individuals at all levels.
• Data driven and good analytical skills with attention to detail.
• Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Software Skills - Ability to effectively utilise software platforms.
• Ideally HACCP qualified.
• Experience within a food preparation or food processing environment would be ideal.
• LEAN exposure.

• Discounted Marley Spoon boxes, delivered to your door!
• 6 Additional days of Annual Leave per year
• Formal training and development (5 paid training days per year!)
• Autonomy in every role - act in an environment where we get things done without having formal hurdles
• True ability to define and shape local strategy within a global business
• Fast paced food-tech startup
• Entrepreneurial mindsets no matter where you are looking
• Flat hierarchies and a great team spirit
• An open, diverse and respectful working environment with over 50 nationalities worldwide
• The possibility to learn about everything that you are curious about, regardless of which function or department
• A test kitchen in the office - you get to try our recipes first!
• Generous Parental Leave scheme (with $7.5k childcare pay for eligible employees

Our mantra is that growth is a shared journey #WhenYouGrowWeGrow. Our aim is to provide a supportive environment where everyone can flourish and achieve their full potential. So, come join us and let's reach new heights together!

If you're intrigued by what you've read and eager to learn more, take a look inside our company culture: https://www.youtube.com/watch?v=TSI4cTKabls. 

At Marley Spoon, we believe in fostering a culture of inclusivity and continuous learning, giving everyone the opportunity to grow and succeed, regardless of their background. Our team of passionate foodies is diverse in every aspect and we actively encourage individuals of all genders, ethnicities, abilities, and sexual orientations to apply.

Who are we?

So you might ask, who’s CreditorWatch? Well, we are a leading Australian data and technology company that provides businesses with access to unique data and innovative products. By using our platform, our customers can confidently manage their commercial relationships, improve productivity and reduce financial risk.

As a commercial credit reporting bureau, we offer a complete suite of credit reporting products and data insights covering the entire customer lifecycle, from customer onboarding and credit decision automation to credit risk management and automated collections.

We were established in 2010 and most recently were named as one of AFR’s Top 10 Best Places to Work as well as certified by Great Place to Work consecutively across 2022 and 2023.

We saw significant growth in 2023 and that’s not about to change. We are getting ready for a massive 2024 and scaling at pace, making this the perfect time to join CreditorWatch.

Your Role & Team

Are you a hunter? Do you enjoy prospecting and closing on deals? Then this is the role for you.

This is a pure B2B Business Development role, that is responsible for the entire 360 sales cycle from initial prospecting and hunting through to closing out new opportunities across our Corporate Segment – this accounts for businesses across any industry vertical with an annual turnover ranging between $25M-$250M.

You will be responsible for building out your patch and prospect list, in turn taking prospects through a structured sales cycle which includes an initial cold outreach (phone, email, LinkedIn), booking in and facilitating meetings and demos (online/ face to face) and finally closing deals and onboarding new logos before introducing and handing over to the appropriate Account Manager.

As we are experiencing rapid growth, it makes this role a ‘Doers’ role. As a result, you’ll be required to roll up your sleeves to get the job done. And don’t worry, you’ll be rewarded for your hard efforts.

This role reports directly to the VIC Sales Manager and is a full-time opportunity offering hybrid working conditions out of our Sydney CBD Office.

Please note, by applying you will be entering our talent pool and we will reach out down the track once a role becomes available.

Some of your responsibilities include and are not limited to:

• Prospecting and acquiring new business via outbound phone calls
• Booking demos with prospects on a daily basis (Teams and face to face)
• Conducting tailored discovery in order to propose appropriate solutions
• Utilisation of Salesforce CRM to manage activity and accurately forecast
• Ability to work autonomously to a regular cadence of calls and meeting sales activity
• Achieving revenue targets evaluated on new monthly recurring revenue (MRR) sales
• Collaborating with key internal stakeholders to drive a high level of customer engagement and satisfaction
• Training newly onboarded customers to maximise utilisation, cross sell opportunities and reducing overall churn risk

Our ideal candidate

To be successful in this role, you’ll have a few years of sales experience under your belt, ideally within the B2B (and tech) space. You’ll have strong communication and problem-solving skills which will enable you to have the right conversations to then uncover the Customer’s needs and provide strong solutions. In short, you need to be resilient, ambitious and nurturing in your approach. Oh and if you’ve used Salesforce in the past, awesome – that will score you some extra points.

More than just work