Join the change. Together, we’ll make history.
 

As we keep the lights on for over four million customers and move towards a more sustainable way of life, it’s an exciting time to be at AGL. We’re re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as you work alongside Australia's best and brightest minds. You’ll grow and learn in a collaborative, safe and supportive environment and play your part in changing the course of tomorrow.
Everyone at AGL is an important part of building a better energy future and we want you to join in. 

About the Role

Reporting to the Credit Affordability and Integrity Manager, internal movement has created full time positions in our Melbourne, Docklands head office for 2 Credit Functional Analysts to join the team.

This role sits within the Credit Affordability and Integrity team whose responsibilities include, (but are not limited to), ownership of the following core functions:

• Internal and external audits

• Compliance uplift

• Response to external regulator/government notices or information requests

• Investigation, resolution, and minimization of wrongful disconnections

• Complaint reduction

• Incident management

• Mandatory government energy efficiency schemes

The Credit Affordability and Integrity team within the Credit & Affordability business unit has functional and strategic responsibility for ensuring AGL’s consumer credit management processes are compliant with relevant internal, regulatory, and legislative frameworks whilst balancing the need to keep overdue accounts to a reasonably low level, prevent bad debts, whilst contributing to the enrichment of our customer's experience with AGL..

What you’ll be doing:

Operational Excellence:

• Analyse incidents and trends to identify improvement opportunities.

• Reduce wrongful disconnections through credit control analysis.

• Provide expert support for inquiries and complaints.

• Improve consumer debt performance.

• Drive debt performance initiatives.

• Contribute to Credit & Affordability targets.

• Innovate credit processes and manage system changes.

Compliance & Risk Management:

• Ensure compliance of credit management processes.

• Reduce Wrongful Disconnections and compliance breaches.

• Deliver timely regulatory performance reporting.

• Respond to compliance notices and audits promptly.

• Collaborate with Credit operations to address performance incidents.

• Minimize customer complaints.

• Gather insights for debt recovery and compliance improvements.

Continuous Improvement:

• Resolve process issues for collection effectiveness and compliance.

• Monitor and correct system process performance.

• Manage change activities and ensure compliance.

• Anticipate and address risks during planning.

• Implement industry best practices for improvement.

• Identify and implement cost-effective process improvements.

Customer, People & Relationships:

• Uphold AGL Values and foster diversity.

• Prioritize health, safety, and environmental standards.

• Build effective business relationships.

• Enhance team engagement.

• Manage frontline issues and improvements.

• Improve Credit complaints and customer experience metrics.

Qualifications, key skills and experience required:

• Proficient in regulatory guidelines and the energy industry.

• Expertise in credit management and collections, particularly in the energy sector.

• Skilled in analysing processes, identifying root causes, and driving solutions.

• Ability to provide key insights, and use data as the basis to tell a story

• Strong analytical and reporting abilities with keen attention to detail.

• Excellent written and verbal communication skills.

• Proven experience as a business/operational analyst in similar industries.

• Accuracy and attention to detail, with high verbal communication skills

• Demonstrated success in delivering operational changes.

• Familiarity with process management and understanding of business drivers, especially in utilities.

• Experience in project and/or change management.

What is in it for you:

• Amazing discounts off your AGL Energy & Telecommunication accounts that you can share with your family and friends.

• Hybrid working environment where you have the flexibility to work from home 2 days a week

• A positive work environment where we support each other

• Access to an additional week of recharge leave per year

• Discounts off Gym Memberships, Health Insurance, and other wellness

• Access to onsite facilities, bike rack, change rooms and onsite café

• Access 20 weeks of paid parental leave for the primary carer

*Benefits may change over time and vary based on location. 

Note: You must have unlimited, full working rights in Australia to Apply

Please ensure all applications are submitted with an updated Resume by the closing date of: midnight Monday 18th March 2024

Inclusion at AGL
 

At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.
We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit: www.agl.com.au/careers 

AGL is a Circle Back Initiative employer - we commit to respond to every applicant.

Job Family Group:

JOB DESCRIPTION

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit www.tgexpress.com.au  

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

Overall Purpose of the Job

To manage and plan the pickup/delivery resources of the TGE Palletised Express Branch located at Altona North. The role will be responsible for supporting the Fleet Supervisors / Fleet Manager to ensure the safety, operational and financial performance of the transport operation. The overall performance will be dependent on the Fleet Controller maintaining systems and standards to ensure compliance with the TGE way.

Primary Duties & Responsibilities:

• Coordinate driver workforce planning and execute the day-to-day pickup/delivery tasks and maintaining customer expected DIFOT

• Support the operation on a day-to-day basis by making operational decisions based on the overall business objectives and coordinating available resources to ensure cost effectiveness

• Learn other functions of the fleet office to support the TGE Palletised Express Fleet team when others are absent

• Ensure all staff on site are appropriately inducted and trained by coordinating with the onsite compliance coordinator to ensure all staff have been trained appropriately before commencing duties

• Co-ordinate with other fleet controllers, general pickups and delivery requirements on an ADHOC basis with OSH partners

• Ensure that all administration systems, procedures and policies are understood and followed so as to ensure integrity of the financial reporting system and protection of the Company’s legal/financial and statutory position.

• Be responsible for providing daily reporting to TGE Intermodal customer base regarding delivery/pickup performance

• Maintain a basic understanding and working knowledge of all legislative compliance requirements (inclusive of environmental) that impact the business (training will provided where required)

• Ensure that site WHS is adhered to by conducting regular safety conversations, toolbox meeting, identifying and escalating hazards

• Ensuring appropriate use of driver TDA units to accurately track driver fatigue and movements

• Incident Management System – ensure preliminary incident reporting is entered in TRAC within a 24 hour period and escalated appropriately

• Work closely with the Fleet Supervisors / Manager to ensure service issues are rectified in a timely manner and provide support to the customer where required to ensure strong execution of service.

What we offer

• Competitive salary above industry standards

• Upskilling, training, mentoring and more to support your career development journey

• Fun and practical employee perks and discounts

• Flexible work, including work from home

• Inclusive parental leave policy that supports all parents & careers

• Peer recognition awards acknowledge when you go above and beyond

Diversity and Inclusion

We celebrate difference.

Why Team Global Express - Team Global Express

We believe nurturing a diverse and inclusive workplace, which celebrates different points of view and gives everyone the chance to contribute, as we build to a bigger and brighter future.

As an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, age, marital or disability status.

To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.

It’s never been a more exciting time to join our team.
 
As we transform into a truly iconic Australian business, your opportunities for growth with us are limitless.  
 
To find out more about us, visit About - Team Global Express

• Melbourne CBD based role - close to transport
• Small business environment that provides you with autonomy, great work relationships, development and broad job variety
• Credit Analyst position with ample opportunity to continue progressing and developing in your career

About Us

Victorian Mortgage Group is a family-owned and managed business. For over 75 years we have given hope to borrowers who have been turned away by the major lenders. By providing a flexible approach to the assessment of our client's finances, we have supported countless families with opportunities to secure their future.

Duties and responsibilities will include:

• Responsible for the preparation, assessment and submission of consumer and business loan applications
• Developing strong relationships with internal and external stakeholders (sales, credit, brokers)
• Completing due diligence whilst assessing the loan application and adhering to policies and procedures
• Comply with all legislative requirements including, NCCP, Privacy Act and AML/CTF
• Internal reporting and other administrative duties

In order to be considered for this role you will have the following key attributes, skills and strengths:

• Consumer and business lending practices and principles secured by residential mortgages
• Minimum of five years previous experience as a credit analyst in Finance/Banking/Mortgage markets
• Ability to analyse and interpret complex company and trust financials and structures
• Knowledge and understanding of mortgage terminology
• Outstanding customer service, relationship building and team collaboration skills
• Strong analytical, problem-solving and time management skills whilst having an eye for attention to detail
• Highly motivated, self-driven and able to work autonomously as well as in a team
• Having previously held a delegated lending authority will be favourably considered
• Tertiary studies in finance, business or accounting will be highly desirable

What’s in it for you:

• Market competitive salary based on experience
• Melbourne CBD location
• Training and support from a highly experienced team
• Opportunity to join a fast-paced, growing Home Loan originator where you take pride in completing tasks with precision and accuracy
• Working in a fun team
• Great culture/family business
• Diverse and growing broker market opportunities
• Further career development prospects

Please Note: You must be an Australian Permanent Resident or a Citizen to apply for this role.

• inEight Document (Teambinder) admin and support
• Control of documents including design drawings, specifications, calculations, lists, data sheets, vendor data
• Check of Design Submissions to ensure metadata compliance
• Initiation of design reviews
• Reporting of contract deliverables
• Develop and provide core information and input for gateway reviews as required.
• Ensure the timely turn around of documentation issued internally or received externally
• All project documentation have been filed and closed out.

The Square Credit Risk team assesses and manages potential loan and chargeback risk for sellers processing on Square, and helps onboard new accounts in partnership with our Sales team. We promote the growth of our sellers through in-depth financial analysis, understanding of business models, novel risk tools and approaches, and principled risk-taking. We are looking for an APAC Credit Risk Manager to be based in Melbourne or remotely from Sydney to support our growing seller base by leading a team of experienced Credit Analysts and Underwriters in Australia and Japan who review merchant accounts. They conduct reviews of our sellers, assessing credit risk associated with loan and processing activity. You will bring excellent people management and commercial credit experience and will use your skills to find unique solutions in how we promote growth, provide an innovative credit experience, and manage loss at Square.  You will report to the APAC Risk Lead, based in Melbourne.

You will: 

• Manage a team <5 of Credit Risk Analysts and Underwriters responsible for managing loan and chargeback risk in our seller base

• Manage seller re-enablement operations, assisting merchants with a negative balance resulting from chargebacks to get their accounts back in good standing

• Ensure operational and loss performance goals are met

• Review and approve credit requests and escalations

• Create frameworks, policies, and procedures to manage risk

• Monitor business loan accounts to maintain default rate within investor requirements and manage recovery operations where necessary

• Identify portfolio and seller trends to inform and prioritise new policy creation

• Determine and report on metrics

• Create processes and reporting to systematically manage seller and portfolio risk

• Work with Square teams including Sales, Account Management, Compliance and Legal and propose tailored solutions to promote growth whilst mitigating risk.

• Partner with other teams to serve as an expert on credit risk

• Participate in ongoing training to maintain current knowledge of AML/KYC requirements and perform AML/KYC responsibilities

About You/ the Role 

We are seeking a proactive individual with previous experience in an inventory controller role in a multi-site environment to deliver accurate and disciplined inventory control processes. In this role, you will be required to consult and liaise with internal staff and the wider operations team to ensure connected processes through the supply chain, purchasing and production functions. This will in turn ensure the functions can trust physical inventory to align with system records.  

You will optimise warehouse operations through inventory and ERP based analysis and control, ensuring the highest level of inventory data integrity of product-related information, evaluating, and recommending changes to current and future system requirements to meet organisational needs across multiple facilities. 

Key Responsibilities of the role will include:

• Ensure high levels of product availability, and inventory to support and meet customer expectations 
• Ensure inventory accuracy commitments and own KPI monitoring/updates 
• Implement inventory control regimes and manage the full and cycle count/physical inventory process to assure accuracy 
• Ensure all product is accurately recorded by location and all physical transactions are accompanied by a system record at the time of movement 
• Maintain records and product labelling discipline when receiving, storing, issuing production orders, and dispatching product 
• Establish and maintain excess product returned from production orders or through credit/quality process 
• Provide relevant reporting and documentation on a daily, weekly, and monthly basis 
• Support and maintain ERP stock management system across multiple operation sites within the Business Unit 
• Accurately manage stock control to deliver objectives and service level targets 
• Investigate all discrepancies and issues within pre-determined time frames 
• Provide training and guidance to warehouse officers on effective control of inventory 
• Assist in effective storage solutions to maximise warehouse efficiency including storage of product to minimise travel time 

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What you will be doing:

• Plans and coordinates all aspects of  projects from initiation through delivery.
• Develops, defines and executes project plans, project scope, activities, schedules, budgets and deliverables.
• Identifies needed resources for projects, defines and assigns major project roles.
• Creates project charters to identify project scope, critical success factors, risks, etc.
• Manages the project work plan and holds the team and project resources accountable to variances in budget and hours.
• Possess thorough understanding of estimation, letters of agreement, master service agreements, staffing model, average bill rates and cost structure by level.
• Interacts with sales, systems engineering, product development, and other members of cross-functional teams.
• Oversees schedules and budgets to ensure goal attainment.
• Ensures requirements for internal technology projects align to operational standards. Develops alternate requirements or document exceptions as appropriate.
• Coordinates activities and tasks among project team members, other internal departments and client or vendor/subcontractor organizations as needed to meet project goals and ensure project completion is on schedule, within budget constraints and of the appropriate quality standards for the project scope.
• Manages project risks, issues/problems and activity progress to ensure project goals, e.g., deadline, scope and quality are achieved. Assists with problem resolution or risk mitigation as needed.
• May include managing the customization of base products to meet client requirements, system integration with other FIS or third-party products or consulting projects and engagements.
• Delivers informational and decision-seeking presentations to technical and business groups in FIS and/or in client organizations.
• Identifies project management coordination process gaps or areas for improvement, recommends and implements solutions.
• May work at client sites from time to time requiring some travel.
• Other related duties assigned as needed.

What you bring:

• Bachelor’s degree in computer science, management information systems or business administration or the equivalent combination of education, training, or work experience. PMP (Project Management Professional) certification may be required.
• Extensive knowledge of project management standards, processes, procedures and guidelines
• Knowledge of the industry project management best practices, e.g., Project Management Body of Knowledge (PMBOK)
• Knowledge of various types of IT project methodologies and life cycles, e.g., conversions, incremental, rapid delivery, classic or traditional waterfall phases of analysis, design, development, testing, implementation and the correct project application
• Knowledge of standards relevant to the software industry , e.g., ISO, CMM, Six Sigma
• Knowledge of financial services industry
• Knowledge of company’s products and services
• Advanced skill in the use of project management software to manage projects, e.g., MS Project and auxiliary tools, such as earned value database, audit tools, project repository, including risk, issues and action items database, SLIM Estimate, Metrics and Control, PlanView, Platinum Process Continuum
• Demonstrated skill in managing project budgets and timelines
• Skill in the use of negotiation techniques to reach agreement when there are widely-differing viewpoints
• Excellent analysis, problem-solving, team, conflict management and time management skills
• Excellent verbal and written communication skills
• Ability to interact effectively with executive level clients
• Ability to set clear expectations, manage team performance and build high morale among team members
• Ability to maintain confidentiality and carry out assignments that are sensitive in nature

What we offer you:

• Competitive salary
• Attractive benefits
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A modern, international work environment and a dedicated and motivated team

#LI-OY1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

We are looking for a Commercial Credit Risk Underwriter to help manage chargeback and non delivery risk for some of the largest sellers processing on Afterpay and Cash App. You will work with our Sales teams throughout the onboarding process to provide a seamless seller experience ensuring appropriate risk assessment and controls. You will have commercial credit underwriting skills, and take joy in scouring financial statements to understand a company’s business model, key risks, and mitigating factors. Additionally, you will help partners navigate the risk experience and take every opportunity to improve our operations and our people.