The Customer Service Manager is a critical role in our business, being the driving force of our brand promise of Security and Customer First value by managing and delivering a world class security and customer experience. As the Customer Service Manager you will be on the ground managing the day-to-day operations of our Customer Service teams in multiple sites.  In Sydney we currently have three sites (Macquarie Park and Artarmon)

You will work collaboratively with your team and stakeholders across the wider business to create an environment that promotes continuous improvement in security, the customer experience and operational excellence.

In this role you will not only be a manager but a leader and mentor to your team members by empowering them to be the best that they can be. You will also manage all recruitment, training and performance management activities for your teams.

This is an initial 12 month Fixed Term position.

Team Summary
Visa Consulting & Analytics (VCA) is Visa's consulting division, serving Visa's clients (including card issuers, acquirers, and merchants) and solving their strategic problems focused on improving performance and profitability.  Drawing on our expertise in strategy consulting, payments, data analytics, marketing, operational and macroeconomics, VCA drives high impact and tangible financial results.

The VCA team within Australia provides a comprehensive range of consulting services and solutions to our clients in Australia and New Zealand, that address unique challenges in areas such as strategic growth, profitability, risk management and digital strategy.        

The Role
We are currently looking for a Sr. Manager to lead VCA’s Commercial and Money Movement Solutions (CMS) Practice for the AuNZSP region. The CMS Practice supports our clients to create and launch market-leading business payments solutions, derive greater value from the active management of their existing business cards portfolios, and identify new strategic growth opportunities. 

As the Practice lead, the Sr. Manager will be responsible for growing the CMS Practice through business development, leading and delivering consulting engagements, and developing new solutions to continuously enhance and diversify the Practice’s client offerings.

In this role, the Sr. Manager will lead a small team of consultants and collaborate with cross-functional experts across Visa’s business to jointly develop client proposals, participate in client sales activities and ensure client engagements are delivered with excellence. The full range of responsibilities are detailed below:

Responsibilities

On a project-by-project basis:

• Prepare client project proposals, clarifying objectives, scope, deliverables, approach, dependencies, roles and responsibilities, draw input from clients, local client relationship managers and functional teams
• Oversee project setup including contracting documentation, stakeholder engagement, interview guides and client data requirements
• Develop a fact base by undertaking client interviews, collecting and analysing inputs such as client data, process flows, policies, competitive, industry and environmental information
• Analyse Visa and client data to conduct benchmarking, identify performance gaps and improvement opportunities
• Collaborate with data science team members to leverage data analytics capabilities
• Manage execution of one or more project engagements, building client relationships, utilising governance frameworks and mitigating or resolving complex problems that emerge
• Identify solutions and recommendations that address client objectives and result in performance improvement, leverage relevant VCA methodologies, frameworks and global best practices
• Design and deliver compelling presentations to illustrate findings, ideas, recommendations within consulting engagements and more broadly and at times support implementation at the client onsite

More generally:

• Identify and surface opportunities for client projects
• Create, develop and maintain VCA IP and consulting offerings
• Continuously build knowledge, surface new insights and produce thought leadership pieces that contribute to practice development and global best practice

Southern Cross Austereo is Australia’s leading media entertainment company, home of LiSTNR and the Triple M & HIT network. With the ability to reach 95% of the population through our Radio, TV and Digital channels, our mission is to Entertain, Inform & Inspire all Australians Anytime. Anywhere!

In 2021 we launched LiSTNR, a curated and personalised Audio-On-Demand destination. It is home to the Hit & Triple M networks, 25 music stations and over 500 podcasts. LiSTNR is Australia’s #1 podcast network reaching more than 8 million monthly listeners.

LiSTNR produces some of Australia’s most popular podcasts such as Hamish & Andy, The Howie Games and It’s a Lot with Abbie Chatfield as well as the original docu-series podcast, The Children in the Pictures.

We’re on the hunt for a Digital Sales Manager to join our national digital sales team in either Sydney or Melbourne. 

What’s on offer for you?

Permanent position based out of either our Sydney or Melbourne offices.
Training and development opportunities, health and wellbeing initiatives, birthday leave, volunteer leave, concert tickets, footy tickets, social events – PLUS much more!
Industry leading and gender neutral Paid Parental Leave Policy which offers 20 weeks paid parental leave for a primary carer.
Award-winning, highly supportive and creative culture that enables you to be your best unique self!
Flexible working environment (we offer a range of flexible working options to help our people balance work and home life).
Attractive salary package and opportunities for growth & progression – we love to promote internally across our 65 offices!
What you'll be doing:  

Reporting directly to the Head of Digital Audio Sales, as our newest Digital Sales Manager you will be responsible for driving Digital Audio revenue by promoting all LiSTNR products, streaming & podcasts through direct & programmatic channels.

It will be your job to oversee a team of account managers across Sydney & Melbourne, manage senior relationships with the best independent agencies, trading desks and direct clients to showcase & evangelize SCA's Digital product suite including LiSTNR streaming & podcasts, and SCA's exclusive Australian sales representation of SoundCloud & Sonos Radio. This role will require a strong digital leader with a relationship driven approach and a focus on providing insight-led digital audio solutions.

As an leader in the digital space, you will also collaborate with the wider sales teams in driving Digital Audio revenue through innovative marketing solutions across Live Radio streaming, Podcasts, Music Streaming as well as video, display and social platforms. You will be comfortable with a data driven approach, and an innovative fast-paced environment. In addition, you will assist in the development of sales strategy, to grow revenue across SCA’s full spectrum of digital platforms.

Experience we’re looking for:  

5+ years digital media experience in a sales or client focused role 
2+ years management/leadership experience
Extensive knowledge of digital media with an understanding of audio 
Expert level knowledge of programmatic transactions
Superior presentation, communication and negotiation skills
Digital agency and trading desk relationships essential
We are a values driven organisation - if you genuinely live and breathe our values, you’ll be a great addition to SCA.

We’re Better Together
People are our Power
Always Curious
We Push Doors Open
Be Genuine
Keen? Apply now by submitting your resume via our careers page.

Hot tip: Make sure you download and sign up to LiSTNR – you may be asked about your listening experience throughout the interview process!

Located in the centre of vibrant and funky Newtown, Summer House Newtown has it all! Featuring an outdoor plunge pool, a communal terrace, renovated rooms and ensuites, free lightning fast WiFi and great common areas.
They are a warm and friendly ‘home’ just metres to the main street of Newtown (King Street), full of sensational restaurants, cheap eats, funky cafes, eclectic shops and the best nightlife in Sydney – great bars, theatres and live music venues are everywhere. It is here that you will meet true Australians and not just more backpackers.
So come and relax by our swimming pool, choose from our excellent female only or mixed dorms or your own private room and find out what it’s really like to live in the real Sydney. Anything else and you’re just visiting!

Summer House Newtown is now looking for a Hostel Manager to join their team

The right candidate will be responsible for:

Hire qualified personnel according to standards
Organize and coordinate operations to ensure maximum efficiency
Supervise and evaluate staff
Ensure supplies and equipment are adequate in quantity and quality
Handle customer complaints when necessary
Assist in pricing products or services
Assume responsibility of budgeting and monitoring expenses
Enforce adherence to regulations and quality standards
Ensure all records are kept properly and consistently
Review and prepare reports for senior management
Manage stock and orders;

About you:

At least 2 years as a Hostel Manager;
Strong communication and organisational skills;
Strong customer service skills;
Ability to manage multiple tasks at the same time;

Job type: Permanent/full-time
Salary: $70,000 - $80,000

About GOSOL :

GOSOL, IT consulting and Staffing organization, can help you enhance Technology, Digital, Project and Business Transformation. Guided by integrity and trust, we believe in offering an unparalleled experience as your Tech of choice. For businesses, this means providing you with access to the quality solution.

Find us at - https://gosol.com.au/

Job Description:
Key Responsibilities:

· Develop and implement HR strategies, policies, and procedures to align with organizational goals and objectives.

· Manage full-cycle recruitment process, including sourcing, screening, interviewing, and onboarding of new employees.

· Oversee employee performance management processes, including goal setting, performance appraisals, and performance improvement plans.

· Handle employee relations matters, including conflict resolution, disciplinary actions, and grievance procedures.

· Administer employee benefit programs, including health insurance, retirement plans, and other employee perks.

· Conduct training needs assessments and develop and deliver training programs to enhance employee skills and knowledge.

· Ensure compliance with employment laws and regulations and maintain up-to-date knowledge of HR best practices.

· Maintain accurate HR records and reports and prepare HR metrics for management review.

· Provide guidance and support to managers and employees on HR-related matters.


Requirements:

· Bachelor's degree in Human Resources, Business Administration, or a related field. HR certification (e.g., SHRM-CP, PHR) is preferred.

· Strong knowledge of HR best practices, employment laws, and regulations.

· Experience in recruitment, employee relations, performance management, and training and development.

· Excellent interpersonal, communication, and leadership skills.

· Ability to maintain confidentiality and handle sensitive information.

· Proficient in HRIS systems and MS Office suite.

Responsibilities:

· Oversee day-to-day operations of the restaurant, ensuring smooth and efficient service.

· Supervise and train restaurant staff, providing guidance and support to maintain high standards of performance.

· Create and implement operational policies and procedures to optimize efficiency and quality.

· Monitor inventory levels and order supplies as needed, ensuring proper stock levels are maintained.

· Ensure compliance with health and safety regulations, food handling guidelines, and licensing requirements.

· Maintain a strong focus on customer satisfaction, addressing any concerns or issues promptly and professionally.

· Develop and execute marketing strategies to attract and retain customers, including promotions and special events.

· Monitor financial performance, including budgeting, cost control, and revenue generation.

· Conduct regular performance evaluations for staff members, providing feedback and identifying areas for improvement.

· Collaborate with the kitchen staff to develop and update menus, ensuring a diverse and appealing selection of food and beverages.

· Stay updated on industry trends and best practices, implementing changes as necessary to enhance the dining experience.


Qualifications:

· Previous experience in restaurant management or a similar role is required.

· Strong leadership and communication skills, with the ability to motivate and inspire a team.

· Excellent customer service skills and a genuine passion for creating a positive dining experience.

· Proven ability to manage financial aspects of the restaurant, including budgeting and cost control.

· Knowledge of health and safety regulations, food handling guidelines, and licensing requirements.

· Exceptional problem-solving skills and the ability to handle challenging situations with composure.

· Proficiency in using restaurant management software and point-of-sale (POS) systems.

· Flexibility to work evenings, weekends, and holidays as required.

About GOSOL :

GOSOL is a well-known provider of IT services, Consulting, Staffing, and On-hire work visa company. We help businesses to enhance Technology, Digital, Project and Business Transformation. Guided by integrity and trust, we believe in offering an unparalleled experience as your Tech of choice.
Find us at - https://gosol.com.au/
Job Title: Project Finance Lead/Senior Management Accountant

We are seeking an experienced and highly skilled Project Finance Lead/Senior Management Accountant to join our dynamic team. The successful candidate will be responsible for overseeing financial aspects of various projects, ensuring accurate financial reporting, and providing strategic financial guidance to senior management. The role requires a strong understanding of project finance, excellent analytical skills, and the ability to collaborate with cross-functional teams.

Key Responsibilities:

Project Financial Management:

Develop and maintain project financial models, forecasts, and budgets.
Monitor project financial performance against budgets and provide timely and accurate reports to senior management.
Conduct variance analysis and recommend corrective actions as needed.
Financial Reporting:

Prepare and present comprehensive financial reports to senior management, highlighting key performance indicators and financial metrics.
Ensure compliance with accounting standards and regulations.
Strategic Financial Planning:

Collaborate with senior management to develop financial strategies that align with organizational goals and objectives.
Provide insights and recommendations to optimize project financial outcomes.
Cross-Functional Collaboration:

Work closely with project managers, operations teams, and other stakeholders to understand project dynamics and financial implications.
Collaborate with accounting and finance teams to ensure accurate and timely recording of financial transactions.
Risk Management:

Identify and assess financial risks associated with projects and propose risk mitigation strategies.
Implement controls to safeguard the financial integrity of projects.
Budgeting and Forecasting:

Lead the budgeting and forecasting processes for projects, considering both short-term and long-term financial goals.
Analyze variances between actuals and forecasts, providing explanations and recommendations.
Continuous Improvement:

Identify opportunities for process improvement within the finance function and implement best practices.
Stay informed about industry trends and changes in financial regulations.
Qualifications and Skills:

Bachelor's degree in Finance, Accounting, or a related field; MBA or professional accounting qualification (e.g., CPA, CMA) is a plus.
Proven experience in project finance and management accounting, preferably in a senior role.
Strong understanding of financial principles, budgeting, and forecasting.
Excellent analytical and problem-solving skills.
Advanced proficiency in financial modeling and Microsoft Excel.
Effective communication and presentation skills.
Ability to work collaboratively in a cross-functional team environment.
Detail-oriented with a focus on accuracy and data integrity.

We are seeking a passionate and experienced Marketing Manager – Motoring, to join our team on a fixed term Contract. 

As our Marketing Manager, you will play a crucial role in driving strategic marketing solutions within the NRMA’s Roadside & Motoring portfolio. You will be responsible for leading the annual marketing plan to increase demand and lead generation for NRMA Batteries and other motoring & roadside products as required (including membership upsell) and driving value and prioritising effective campaign execution. 

In this role you will: 

• Develop and oversee the end-to end marketing campaigns across all relevant media channels for batteries and other roadside/motoring products  
• Build in effective communications strategies that enhances the NRMA brand in the market and exceeds acquisition targets whilst lowering the cost to acquire 
• Work closely with business stakeholders to develop and test compelling product propositions, offers and channel mix as part of product proposition 
• Work effectively to achieve acquisition & retention targets 
• Develop marketing metrics for best practice and campaign optimisation 
• Develop briefs and management of campaigns to our associated media and creative agencies 
• Manage the product portfolio communications platform across media, communications and creative. 
• Work closely with the Digital and Content teams to implement marketing plans to drive leads into the funnel 
• Using data analytics and test and learn methodologies across media and owned channels to help direct future campaigns 
• Monitor and implement competitor marketing activity and best-practice examples from other categories locally and from overseas 
• Provide timely post-campaign analysis and reporting, ensuring campaign learnings are actively applied to future activities to maximise marketing return on investment 
• Maintain spend within batteries and other motoring products budget for annual business planning approval 
• Lead and monitor BU compliance with Australian Privacy Principles