Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.

About Journey Beyond

Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 14 brands spanning the country, connecting guests to the land, and to each other. Joining the Journey Beyond family, you will play an integral role in supporting our business as we continue to share special places and shape lasting memories for our guests.

About the role

We are seeking an experienced Hotel General Manager to lead our team. Opening to the public in mid-2025, we are looking for a truly passionate Hotel General Manager to guide the pre-opening and operation of our luxury hotel and glamping resort.

This role will draw on your passion for hospitality, guest service, and knowledge of curating unique experiences. This position suits an individual who is not afraid to be innovative and creative, possessing a real flair for hospitality! You will champion the activation of spaces including unique experiences and the creation of real ‘champagne moments’ for our guests.

 In this role, you will:

• Be an ambassador of the guest experience, focused on curation and bringing concepts to life.
• Oversee all hotel operations, ensuring high service and guest satisfaction standards.
• Lead, mentor, and manage staff across all departments. You will be a true engager of people!
• Develop and implement strategies to enhance revenue, occupancy, and guest satisfaction by leveraging existing platforms across Journey Beyond.
• Be numbers-savvy while operating through a guest-centric lens.
• Enhance our unique product by building relationships with guests, local businesses, and the community.

About you:

• Proven experience as a General Manager or in a similar role within the hospitality industry.
• Strong leadership and interpersonal skills are a must!
• You will have comparative hospitality experience leading a product that is not a traditional hotel and can demonstrate the use of contemporary practices to deliver incredible guest experiences.

What We Offer 

• Generous discounts on Journey Beyond travel and experiences 
• Study Assistance Policy 
• Employee Referral Policy 
• Parental Leave program
• Purchased Leave policy
• Private Health discounts 
• Employee Assistance Program 
• Discounts on Journey Beyond merchandise 
• Flexible working environment 

Join us and contribute to an exciting journey where you'll create unforgettable experiences for our guests!

Having raving fans has been and will always be one of the most critical competitive advantages we have. The Customer Success Manager will be an individual contributor on a high-performing team that is redefining the client-vendor relationship with our enterprise accounts. We aim to win the hearts and trust of each and every SmartRecruiters user through a truly unique engagement model fundamentally designed to drive Hiring Success.

What you’ll deliver: 

• Working as part of a team within the GTM organisation supporting each other to achieve joint revenue targets on all assigned customers

• Assume overall responsibility for product adoption and utilization, preparing and educating customers on leveraging new features and releases.  

• Support the customer on release readiness by identifying opportunities for customers to take advantage of product innovations to increase value and impact over time 

• Partner with customers to define desired business outcomes and develop success plans, focusing on maximizing value realization from our solutions and services to deliver measurable ROI

• Build strong relationships with customer stakeholders at all levels, and deliver compelling Value Reviews that drive confidence and successful partnership

• Provide recommendations for best practices and look for potential solutions alongside other functional experts within SmartRecruiters. Connecting customers to available resources and where appropriate, other customers

• Prepare the customers for the contract renewal process by identifying value delivered and managing any risk or Red Account Objects. 

• Supporting the Account Manger to bring the renewal to a successful conclusion 

• Identify opportunities for account growth through upsell and cross sell and manage all opportunities to the Account Manager qualification stage

• Attend regular ongoing training both reactively and proactively to become a solution expert

• Use insight available to conduct consistent customer health checks to ensure solution adoption, optimization, satisfaction and engagement. Take action and provide recommendations to drive improvements when risk is identified

• Identify any potential risk to revenue loss or renewal by raising and managing Red Account Objects together with Account Managers and other internal functions to remediate and ensure revenue retention

• Build advocacy within the given book of business to increase the number of referenceable customers, identify case studies and other content which can be used to increase growth opportunities

• Contribute to adoption, best practice content and events held by the Community & Education team to increase the opportunities for self service education, including hosting best practice sessions for customers

• Act as the voice of the customer and collect feedback to drive continuous improvement across all areas including product

• Collaborate closely with other internal functions to facilitate connections between them and the customer to assist in achieving desired outcomes whilst managing customer expectations on resources, timelines and responses from other functions.

First Focus is Australia's best mid-market Managed Service Provider, bar none (check it out! We got named the best MSP in Aus for the 7th year running at CloudTango dot com). We are growing fast and now have over 300 staff across Australia, New Zealand, the Philippines, South Africa and Ireland. We are a stable and very focused company, with over 20 years of consistent growth and we're continuing to win new clients and evolve our solutions.

We pride ourselves on being a genuinely great place to work, with a dynamic culture, clear vision and strong leadership. We only hire the best people and are looking for a strong IT professional with a deep understanding of both Managed Services and the needs of mid-tier clients.

We are looking for the best UCaaS-specialised Account Manager in Australia. Why would such a competent and talented individual consider coming to First Focus? What makes First Focus better than where you are today?

• Rock solid technical delivery team! Work with people who get tech, from L1 to CEO and can work with you to meet and exceed the expectations you set with our clients.
• We understand the value you deliver and we will give you the support to get the job done!
• Develop sales opportunities for products that genuinely deliver value - Zoom, MS Teams, 3CX, Mitel
• We find and retain the best. Best Service Desk, best Project Engineers, and of course, you - the best team!
  

Role

Account Managers at First Focus combine their deep technical understanding with a desire to provide genuine customer service and deliver sales consulting. It's a perfect role for anyone looking for variety, challenges and career progression as you will be working with multiple potential clients to develop opportunities from warm lead to supported solution.

Our Account managers work together with technical delivery and IT support teams so there's no shortage of technical backing when you need it.

This role would perfectly suit someone who is currently an experienced UCaaS Account Manager (obviously) or an experienced UCaaS pre-sales professional looking for their next step,

The perfect candidate for this role will join a team of highly specialised consultants and technical experts. To suit this role, you will have substantial experience working with a range client scales (sub 50 up to 1000 seats) and possess technical and business competence across a broad range of technologies within the IT infrastructure domain.

If you are at the top of your game in a UCaaS specialist provider, an MSP, MSSP or integrator and are looking for the next big step, this could be it. Rather than give you a long list of wants, we'll keep this brief. The following four things are non-negotiables:

1. You must have history and demonstrable competence in delivering outstanding pre-sales, sales and/or technical advice within another UCaaS specialist organisation, MSP, MSSP, integrator or other service providing IT business
2. You must be able to demonstrate success developing UCaaS opportunities within small to mid-scale clients across a range of industries and market verticals, ideally demonstrating experience in Zoom, Teams, 3CX or Mitel cloud-based solutions
3. Your values must resonate with ours. Our values can be found on the First Focus website on the About Us page
4. You must have a driving passion for helping people understand and use technology within their business that leads you to uncover latent needs and lead clients toward high-quality solutions.

First Focus’ values are based around keeping everyone informed, aligned, supported, and rewarding performance. Some examples of this include:

• Competitive package, 100% salary, 0% commission
• All employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellors
• First Focus understands the importance of flexibility for a satisfying work-life balance, which is why we offer hybrid working arrangements
• ‘Never Stop Growing’ is deeply embedded in our DNA - we offer 1 paid study day every month and support employees towards certifications and qualifications - we will not only pay for the exam but will also give you a pay rise for achieving certs (conditions apply, of course)
• Staff are encouraged to take advantage of our weekly internal training sessions and library
• Opportunities for personal and professional development with our FastTrack mentor and Leadership Lab training programs
• We have our very own MAD (making a difference) Council, focusing on equality, charity, and the environment
• Option of a Tesla company car as part of your ongoing employment package (conditions apply)
• Regular social events and a great team culture!

First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.

About the job

Sodexo is a global French based company, proudly serving the Energy & Resources sector in Australia for over 3 decades.  With over 5,000 employees Australia wide we provide quality sustainable food services and facilities management.  Due to internal movement within our Retail division, we are excited to be recruiting a National Promotions Manager to join our team.  This is a hybrid role based at our Brisbane support office in Eight Mile Plains.  Reporting to the Head of Retail - Australia you will be responsible for the development and implementation of our national promotional programs.   

To be successful in this role you will have previous experience in high volume FMCG promotional planning and execution within category management, franchising, or a retailing environment.  You will possess excellent internal/ external key stakeholder relationship management skills and excel in communicating across all levels of business.  You will be an innovative and strategic thinker with a specific focus around digital activation and implementation across all channels.  This role is Permanent full time, 38hrs per week, requiring a small amount of regular travel to visit our on-site taverns and stores.  Salary will be commensurate with experience circa $130-140K + Super + 5 weeks annual leave (conditions apply).  Our interview process will commence in Jan 2025.

Duties include:

• Manage promotional budgets and allocate resources effectively to achieve optimal ROI
• Collaborate with cross-functional teams to ensure seamless execution of promotional activities
• Oversee the planning and execution of product development, promotional events and activations nationwide
• Build and maintain relationships with key stakeholders, both internally and those outside of Sodexo
• Lead and mentor a promotions coordinator to deliver on time and high-impact promotional initiatives

What we are looking for:

• Bachelor’s degree in marketing, Business Administration, or related field (desirable), however more importantly there will be a strong preference for those coming from a background of convenience retailing at a national level 
• Minimum of 5 years of experience in retail FMCG promotional management, with a proven track record of successful national promotional campaigns
• Strong strategic thinking and creative problem-solving skills
• Skills in data analysis and reporting to measure campaign effectiveness
• In-depth knowledge of the Australian FMCG market and current trends with an emphasis on convenience retailing 
• Proficiency in using Microsoft suite of applications 
• Demonstrates soft skills such as open-mindedness, analytical thinking, professionalism, and a strong drive for sales.
• Remote industry knowledge (desirable)
• Full work rights in Australia

Why choose Sodexo?   

Sodexo is a people business, employing over 400,000 people worldwide and thousands here in Australia. Our employees, who personify Sodexo's unique values of Service Spirit, Team Spirit and Spirit of Progress, are our greatest asset through their commitment and dedication.   

We believe the more diverse we are, the stronger we are. No matter your background, we will do all we can to help you thrive. We are committed to promoting equal opportunities, valuing diversity, and creating an inclusive working environment for all our employees.     

At Sodexo, we are a proud Equal Opportunity Employer and encourage applications from all applicants regardless of age, race, sex, ethnicity, religion and beliefs and people with disabilities.   

We offer a competitive salary, many development opportunities and an outstanding benefits and recognition program!    

How to apply?   

If you are interested in joining the Sodexo team and meet the minimum criteria outlined above, please apply with your resume detailing relevant employment experience and availability.    

One of our friendly recruiters will contact shortlisted candidates for a phone interview. This is also your opportunity to ask any questions you may have.   

What are you waiting for? Submit your application today and become part of the Sodexo family!   

• Collaborate and develop good relationships with clients and stakeholders internally and externally
• Responsible for pre and post-contract quantity surveying duties including preparation of cost estimates, procurement and tendering, contract administration, variation, final account, etc
• Estimating and cost planning to include producing and presenting the final cost plans
• Tendering and procuring, including managing the pre-qualification stage, producing the tender list, putting the preliminaries together, tender analysis, producing the tender report and compiling the contractual documents
• Taking personal responsibility for making cost checks and carrying out valuations on larger projects and in all cases ensuring that timely and accurate cost checking and valuation takes place
• Producing monthly post contract cost reports and presenting them to the client
• Interfacing with the client and other consultants, at all project stage

Lead a team of Claims Consultants and Service Officers to deliver exceptional claims experiences in line with TAL’s claims philosophy and risk management framework.

You’ll focus on delivering a market-leading customer experience while managing risk, ensuring regulatory compliance, and driving operational excellence. Key to your success will be developing team capability, managing escalations, and fostering strong stakeholder engagement.

Key Responsibilities:

• Drive a culture of process improvement and embed change effectively within the team.
• Support department and company-wide projects.
• Stay up to date with industry best practice, policies, and guidelines.
• Ensure TAL’s claims processes reflect industry standards.
• Manage escalated issues and customer complaints, delivering aligned outcomes.
• Perform ad-hoc duties as required.

Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.

About Journey Beyond

Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 14 brands spanning the country, connecting guests to the land, and to each other. Joining the Journey Beyond family, you will play an integral role in supporting our business as we continue to share special places and shape lasting memories for our guests.

About the role

We are seeking an experienced Food and Beverage Manager, to lead the Front of House operation of our luxury resort and lodge. This role will draw on your guest service flare and hospitality knowledge. Opening to the public in mid-2025, this role will be instrumental in the concept and creation of the Front of House aspect of our luxury hotel and lodge operation. This is a fun and truly unique opportunity.

• Working closely with the operation providing guidance and support to establish and maintain consistency in the delivery of the food & beverage including pre opening.
• Develop menus and collaborate with the culinary team on site to ensure the delivery of exceptional culinary experiences for our guests ensuring the food offering is unique to the property.
• Provide training to the team, ensuring they are proficient in service techniques, product knowledge, and safety procedures.
• Monitor and control costs, including food and beverage inventory, and other operational expenses, to maximise profitability without compromising quality and guest service.
• Engage with suppliers to source and select products, negotiate contracts, and ensure that quality and price standards are met.
• Continuously evaluate guest feedback and implement improvement strategies to enhance the overall dining experience.

About you

You will have a deep understanding of the Food and Beverage and Hotel industry, with previous experience in a senior position. Ideally, in leading a food and beverage establishment or hotel.

You will have a collaborative working style, be highly organised and be detail oriented. There will be a strong emphasis on continuous improvement to ensure and maintain the highest quality and distinctive service, fostering an engaged, skilled and motivated team. 

The ideal candidate will have:

• Extensive knowledge of food and beverage operations.
• Excellent organisational and time management skills, with the ability to multitask and prioritise in a fast-paced environment.
• Proven ability to manage budgets, control costs, and drive revenue growth.
• A passion for delivering exceptional service and ensuring guest satisfaction.
• Strong leadership and communication skills, with the ability to motivate and inspire a diverse team.
• Understanding of food safety and hygiene regulations, and Food Safety certificate.

What We Offer 

• Generous discounts on Journey Beyond travel and experiences 
• Study Assistance Policy 
• Employee Referral Policy 
• Parental Leave program
• Purchased Leave policy
• Private Health discounts 
• Employee Assistance Program 
• Discounts on Journey Beyond merchandise 
• Flexible working environment 

Join us and contribute to an exciting journey where you'll create unforgettable experiences for our guests!