Our Stewarding Supervisor is required to:

• Supervise and coordinate activities in the Stewarding Department to ensure all Food and Beverage Outlets and the Kitchen are provided with clean and sanitised operating equipment.

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. 

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration. 

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.  

Why you will love this opportunity as Director, Support (Health) at Civica

In this senior leadership role, you will oversee the support teams, processes, and technology that serve the customers and products within your division. Reporting directly to the divisional Executive Director and Head of Support, you will lead a team of support professionals while collaborating with leaders across Service, Development, Product, and Central Functions.

The position requires strategic thinking, strong problem-solving skills, and extensive stakeholder management experience, with the ability to thrive in a fast-paced environment. You will plan, budget, and coordinate the performance of the division’s support function to consistently meet customer satisfaction and operational support targets.

Staying up-to-date with evolving technology and supported products, you will recruit and develop a high-performing support team, fostering career growth and skills development. Your role involves leading and motivating the team to deliver support excellence and achieve high business outcomes.

You will define, manage, and report on KPIs for support activities, leveraging data analysis to identify efficiencies and areas for improvement. A champion of continuous process improvement and innovation, you will drive enhancements in support KPIs, contributing to increased customer satisfaction, retention, and referenceability.

Collaborating with other support leads across the organization, you will share and refine support best practices, ensuring the delivery of exceptional results across the board. This is a unique opportunity to make a significant impact by shaping the future of support excellence in your division.

Requirements

What you will need to be successful in this role

·       Extensive experience in support and operational leadership within a matrix organization.

·       Proven ability to manage and lead complex, geographically dispersed teams, including remote teams, in dynamic environments.

·       Strong communication skills, with the ability to effectively engage and influence stakeholders at all levels.

·       Highly analytical mindset, with expertise in data-driven decision-making using metrics and tools to inform strategy.

·       Exceptional organizational skills and the ability to prioritize effectively in a fast-changing environment.

·       Strategic and responsive planning capabilities to align with business goals.

·       Experience with Salesforce ServiceDesk (ticketing system) preferred

·       Proficiency in Salesforce, SharePoint, and Power BI.

We really do want you to bring your whole self to work. There is no such thing as the perfect candidate, so if you think you have what it takes, but don't necessarily meet every single point on the list, please still get in touch. We'd love to have a chat and see if you could be a great fit.  

What you will need to be successful in this role

·       Extensive experience in support and operational leadership within a matrix organization.

·       Proven ability to manage and lead complex, geographically dispersed teams, including remote teams, in dynamic environments.

·       Strong communication skills, with the ability to effectively engage and influence stakeholders at all levels.

·       Highly analytical mindset, with expertise in data-driven decision-making using metrics and tools to inform strategy.

·       Exceptional organizational skills and the ability to prioritize effectively in a fast-changing environment.

·       Strategic and responsive planning capabilities to align with business goals.

·       Experience with Salesforce ServiceDesk (ticketing system) preferred

·       Proficiency in Salesforce, SharePoint, and Power BI.

We really do want you to bring your whole self to work. There is no such thing as the perfect candidate, so if you think you have what it takes, but don't necessarily meet every single point on the list, please still get in touch. We'd love to have a chat and see if you could be a great fit.  

Why you'll love working with us.

We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:

We're all different - and we love this about us.

We provide an inclusive, safe, and welcoming environment to all Civicans - there are heaps of opportunities to enable you to grow and be your best.   

Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.

Flexible Work - we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.

Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.

We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.

About Us

Squadron Energy is Australia’s leading renewable energy company that develops, operates and owns renewable energy assets in Australia. With proven experience and expertise across the project lifecycle, we work with local communities and our customers to lead the transition to Australia’s clean energy future.

We are 100% Australian owned and have 1.1 gigawatts (GW) of renewable energy in operation and an Australian development pipeline of 20GW.

We are committed to advancing our Reflect Reconciliation Action Plan as part of our ongoing efforts toward reconciliation.

The Role

Reporting to the Head of HSE, the Health and Safety Manager - Development and Projects is responsible for managing workplace health and safety across the business with a focus on development activities and key improvement projects.

The purpose of the role is to provide support to the Development team and corporate functions including advising on WHS risk management, WHS training, injury management and participating in and monitoring WHS inspections and observations.

This role will involve travel to office locations and sites to engage and liaise with broader Squadron Energy (SQE) teams and relevant stakeholders.

Key responsibilities:

• Develop and implement health and safety policies, procedures and improvement initiatives to ensure risk is effectively managed and compliance with WHS legislation achieved.
• Lead the continued development, implementation, promotion and review of SQE’s WHS Management System.
• Participate in and conduct regular workplace inspections and audits to identify potential hazards and recommend corrective actions.
• Lead and participate in WHS training programs to ensure all employees are aware of their responsibilities.
• Investigate accidents, incidents, and near-misses, and develop strategies to prevent reoccurrences.
• Collate and report monthly on WHS incident data for SQE and identify trends.

About you

You will have:

• Diploma in Workplace Health and Safety or equivalent.
• Certificate IV in Training and Assessment
• Mental Health First Aider, Workplace Rehabilitation and Return to Work Coordinator.
• Demonstrated experience in health and safety roles, preferably in a business support and corporate setting.
• Experience in applying WHS legislation, regulations, Codes of Practice for effective management of business risks.
• Strong organizational skills, with demonstrated ability to work independently to organize and prioritize workload.
• Work efficiently and effectively to deadlines and respond to multiple and diverse stakeholders.
• Well-developed written and verbal communication skills
• A current Australian driver’s licence

What’s on Offer  

In addition to a competitive remuneration package combined with attractive benefits, employees have the opportunity to access training and career development, and workplace flexibility. Squadron Energy also recognises the importance of diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Visit www.squadronenergy.com to learn more about us. 

To apply  

Please click on the "Apply" button above. Applications close on 28/12/2024.  Submit your updated resume and a cover letter addressing the requirements to be considered for the role.  Our recruitment team will commence the review process during this period, so please monitor your email regarding communication on progress of your application. Only successful applicants will be contacted. 

Aboriginal and Torres Strait Islander people are encouraged to apply. 

Appointment to this position will be subject to reference checks, a National Police Check and other applicable background screening if required. Squadron Energy has existing relationships with recruiters. No cold calling from recruiters please.