As a Senior Collections Officer, you will negotiate payment plans, manage overdue accounts, assess for legal escalation, and handle financial hardship cases. You’ll also oversee accounts in liquidation or bankruptcy, address escalations, and maintain compliance with debt collection laws while collaborating with the team.

What you will be doing:

• Work directly with customers to negotiate affordable and sustainable payment arrangements that aim to bring overdue accounts back into good standing.
• Employ skip tracing techniques and tools to locate customers
• Conduct thorough reviews of accounts, analysing payment histories, previous collection efforts, and current financial status to determine the best course of action for recovery.
• Assess when accounts should be escalated to external solicitors or collection agencies for legal action. Prepare and present supporting documentation, including payment history, due diligence, and any efforts made to resolve the debt before escalation.
• Evaluate and manage financial hardship cases, conducting Statements of Financial Position and determining the best solutions for both the customer and the business.
• Handle administrative tasks related to accounts under liquidation or bankruptcy
• Be the first point of contact for escalated cases, resolving complex or sensitive customer issues with professionalism and expertise.
• Collaborate effectively with team members to provide guidance on challenging accounts.
• Maintain accurate and detailed records of customer interactions, payment plans, and legal processes. Regularly report on account statuses, escalations, and recovery progress to the Collections Manager and Head of Collections.
• Stay informed of relevant laws and regulations related to debt collection, bankruptcy, and financial hardship to ensure all actions comply with industry standards.

Help create a home away from home  

Are you an experienced Security Officer with a customer service focus and high attention to detail? If so, apply now! Sodexo is looking for a Security Officer to work in Village at ERA, NT. The Security Officer will be rostered 14 days on, 14 days off – 12-hour shifts. Permanent night shift hours.  This is a great opportunity for the right person with the right experience who excels in thinking outside the box to provide the highest level of service. 

Charter bus transport was provided to and from Darwin, Palmerston,Coolalinga to the site and accommodation and meals were also provided whilst working on site. 

Who are we looking for? 

As the Security Officer, you will be required to provide security services appropriate to the Village. You will provide a safe environment for residents, visitors, and staff through sound knowledge of security, fire, and occupational health and safety legislation relevant to mine site village facilities. 

Responsibilities will include:

Observe a high standard of personal hygiene and presentation for work. Ensure the issued uniforms are worn and required personal protective equipment is carried at all times (smoking not permitted during shift).Ensure that conduct is professional at all times in dealing with village residents, visitors, village staff and company personnel.

Ensure that contact is maintained with the village administration office at all times.
Ensure that consumables i.e. stationary, torches, batteries, and materials for visitor passes are maintained at all times.Ensure that all visitors to the site are authorized to enter the village and maintain accurate records of site entry and exit. Ensure all authorized deliveries are processed per site procedure to the unloading point.

Ensure that unsafe loads and materials do not enter the site. Check freight manifests, particularly for hazardous materials.Enforce site speed restrictions. Maintain security records and carry out routine reporting of incidents and observations during regular patrols of the village as required. Encourage residents to observe the village curfew hours and control unruly behaviour at all times to ensure the comfort and safety of all residents.

Encourage the correct parking of authorised vehicles in the designated parking areas within the village.Assist village management with security issues as and when requested.Provide after-hours emergency contact for the village residents and others.  To be responsible for you and your direct report’s adherence to the health, safety, environmental and quality standards, policies and procedures as outlined and updated from time to time. You are also responsible for proactively acting in a manner that supports a healthy and safe work environment through the effective management of incidents and hazards. Other duties as required or requested by your manager.

How to apply? 

If you are interested in joining the Sodexo team and meet the minimum criteria outlined above, please apply with your resume detailing relevant employment experience and availability.   One of our friendly recruiters will contact shortlisted candidates for a phone interview. This is also your opportunity to ask any questions you may have.  

What are you waiting for? Submit your application today and become part of the Sodexo family!  

About the Role

Hiya Health is seeking an Allied Health Customer Experience Officer to join our Cleveland team to be at the forefront of providing unparalleled service in our centres. If you thrive in a fast-paced environment and are passionate about making every client feel valued and cared for, we want you on our team!  Embark on a rewarding journey where your enthusiasm and dedication create lasting impressions and meaningful connections  from the first point of contact, right through until they have met their treatment goals and beyond.

You will be part of a collaborative team, your role will include scheduling appointments and managing inquiries to ensure smooth administrative operations. Your role encompasses providing friendly, accurate and timely information about our services, guiding our clients through navigating various funding models and being a friendly voice at the end of a phone scheduling in services. You will work closely with our practitioners, other Customer Experience Officers whilst being supported by our Head of Intake and Engagement.

Duties & Responsibilities

• Managing customer enquiries promptly and comprehensively (both via phone, email, sms and in person) in a fast paced environment.
• Onboarding and educating new customers, including onboarding NDIS plans & service agreements, upselling services and educating customers
• Managing customer appointments (booking and modifying).
• Communicating with customers to ensure they can attend their services
• Optimising and managing external communication in a timely and efficient manner including EPC Referrals, DVA, WorkCover referrals, Reports & Doctors letters, NDIS plans and Service Agreements and reports etc.

About you

• Exceptional Customer service skills and Administrative experience (essential)
• Ability to obtain a Blue Card, NDIS Worker Screening ID (Yellow Card) and Police Check (essential)
• Experience in medical reception, NDIS and other funding models (highly desirable)
• Experience in using client management systems, email and Microsoft suite (highly desirable)
• Be located in Australia and have rights to work in Australia

We look forward to receiving your application!

Next Steps
Just click apply!   If you would like further information, please contact Karen Hall via email: [email protected]

• Monitor security alerts, review and triage security tickets, and escalate issues as necessary.
• Assist in investigating and resolving security incidents in collaboration with the IT and service teams.
• Support the implementation of security controls, tools, and processes across the organisation.
• Provide support across a variety of security products including email security, end point, web filtering.
• Act as a point of contact for security-related inquiries from staff and other departments.
• Contribute to maintaining and updating documentation for security policies, procedures, and guidelines.
• Assisting with both scheduled and unscheduled security assurance activities to test the effectiveness of security controls (e.g. Internal audits, security control testing, incident response exercises).