NRMA Parks and Resorts are an industry leader in the dynamic Holiday Park sector, offering a wide range of services and currently either owning or managing 55 properties in iconic tourism locations around Australia. We are a wholly-owned entity of the NRMA, Australia's largest member-owned organisation with over 100 years of operations in motoring and tourism services. Securing a role within our reputable organization and dynamic industry will provide an opportunity to place a road marker on the next milestone, in your career journey.  
Are you 100% customer focused and driven to provide top notch guest experiences? Then take a career road trip with us, based at our stunning beachfront location at NRMA Ocean Beach Holiday Resort (Umina Beach). NRMA Ocean Beach, sets the scene for an unforgettable guest experience, with a range of accommodation options, daily kids club, resort-style pools, and a waterpark!
The role  This is an ... Click here to view more detail / apply for Cafe Manager

PepsiCo Australia & New Zealand is home to some of the worlds most trusted brands such as Smith's Chips, Red Rock Deli, Sakata Rice Crackers, Pepsi Max and Gatorade! We are a progressive and people-focused business, and believe our diverse workforce is the key to our success. Because we value our employees and their families, we offer an agile and flexible working environment with an emphasis on work life balance and health, as well as plenty of learning opportunities and room to grow your career.
We currently have an exciting opportunity to join our Procurement Team as an Procurement Manager Indirect . This role is responsible for developing and executing the Indirect procurement category strategies across Australia and New Zealand with a focus on Transport & Warehousing.  You will be able to identify, evaluate, negotiate, appoint, and manage suppliers in a way that creates competitive


... Click here to view more detail / apply for Procurement Manager

Influencer Marketing Manager - Job description
WPP AUNZ–Barangaroo NSW
This is a role at GroupM which is part of the WPP network.
Job Type: Full-time
Salary: $85,000 - $95,000 inclusive of superannuation
Location: Office location will be determined dependent on the right applicant, as we have offices based in Sydney, Melbourne, Adelaide, Perth and Brisbane

About GroupM
GroupM is the leading global media investment management operation serving as the parent company to WPP media agencies including Mindshare, Wavemaker, EssenceMediaCom, and m/SIX, each global operations in their own right with leading market positions. GroupM’s primary purpose is to maximize performance of WPP’s media agencies by operating as leader and collaborator in trading, content creation, sports, digital, finance, proprietary tool development and other business-critical capabilities. GroupM’s focus is to deliver unrivalled marketplace advantage to its clients, stakeholders and people. Discover more about GroupM at www.groupm.com.

About Goat
Goat is a world-leading influencer business, recently acquired by GroupM and WPP – operating in 35 countries. Goat works with our agencies to deliver Influence, Content and Amplification solutions to clients. Goat is leading the industry in intelligent influence with our proprietary end to end solution and deep influencer expertise in content creation, amplification and measurement. Goat maximises the returns of content investment through the intelligent application of technology, creativity, and distribution at scale.
Goat launched in Australia in 2022, and is experiencing rapid growth in 2024. This is an incredibly exciting time to join a small but high-performing team.

The Role
As a Goat Influencer Marketing Account Manager you will work closely with the Australian and Global Goat teams, along with key stakeholders in the market, to help drive business success.
Key areas of responsibility for this role include:
Influencer Strategy & Campaign Management
You’ll be working closely with the entire team to ensure delivery of campaigns and the performance of this side of the business. This aspect of the role will require you to ideate, strategies and implement campaigns to ensure that all teams benefit from the delivery of Goat campaigns.
• Research, develop and execute influencer and partnership strategies and campaigns, including but not limited to planning, presenting, scheduling, & reporting.
• Identify social media influencers.
• Initiate and coordinate meetings with key partners, including influencers, management agencies and clients.
Content & Strategy
Having a strong understanding of social and influencer content strategy is a skillset that will amplify how you respond to briefs and bring them to life.
• Bringing new ideas and fresh thinking to our clients you’ll help with the development of multi-media content campaigns.
• Develop effective influencer marketing strategies in collaboration with clients.
• Stay updated on social and media industry trends.
• Analyse market trends, competition, and client preferences to identify opportunities and threats.
• Set revenue and profit targets and work with teams to achieve them.
Client Relationship Management:
Given the nature of this role, you will be responsible for business development (with senior staff) of agency clients and one of the points of contact for campaigns. You’ll be working closely with the entire team to ensure delivery of campaigns and for the performance of this side of the business. This aspect of the role will require you to develop new business and delivery models to ensure that all teams benefit from the delivery of Goat campaigns.
• Be client-facing and available for day-to-day client communication, always ensuring a high quality and responsive service to clients.
• Cultivate and maintain relationships with GroupM agencies, key clients, understanding their needs and ensuring client satisfaction.
• Act as the primary point of contact for major clients and handle negotiations, contracts, and proposals.
• Monitor and assess client feedback and work with the teams to address any concerns.
Commercial
• Ensure all team financial and compliance processes are followed in a timely manner and with 100% accuracy
• Maintain a strong perspective of in-scope services for your clients, and the process for completing work above and beyond this
• Provide hands-on leadership to junior staff in dealing with commercial issues, such as account queries, reconciliations, and bookings
Platforms and partnerships
You will work closely with our partner platforms to activate and operationalise Goat as well as be the conduit between our partner platforms and any new initiatives. A special focus on partnerships (talent agencies, social networks etc) would be required from you to operationalize Goat. You will have management supporting this as well.
People
Help to manage, enable and empower the Goat team alongside Goat leadership.

Candidate Requirements
• Understanding of the social influencer and social media landscape including the talent management landscape in Australia
• An understanding of Paid Social Media, to support proactive recommendations and enhancing results for clients.
• Understanding of agency processes and structures, especially partnership and content teams
• Experience in working across markets a plus
• Excellent numerical skills with the ability to quickly analyse commercial constructs and opportunities
• Comfortable in presenting and influencing stakeholders from GroupM and agencies
• Comfortable in negotiating deals that ensure a beneficial outcome for all concerned
• Strong leadership, communication and project management skills
• You must be comfortable in working autonomously and you will be responsible for delivering pre-defined and agreed goals, presenting progress periodically to management teams.
• Being able to problem solve is a must and having the ability to think creatively to successfully achieve goals will be key for the successful candidate.

Aged Care Services | Aged Care


Closing date: 13/07/2024



When you join MercyCare, you join something bigger. A community of staff that make a difference at the heart of the community. As a leading Western Australian not-for-profit provider of aged care, family, community, early learning and disability services we support people throughout lifes journey. We invest in our people by building rewarding careers, offering training and development opportunities and a values-driven culture where our people can belong and thrive.
About the role
Our Joondalup Residential Aged Care Home is seeking a dedicated Business Manager to lead a diverse team, from administration staff to cooks, ensuring everything runs smoothly so our clinical team can deliver exceptional patient care. This position offers you the chance to make impactful changes and build a culture of excellence and dedication within our organisation.
As the Business

... Click here to view more detail / apply for Business Manager

Posted: 12/06/2024

Closing Date: 11/07/2024

Job Type: Permanent - Full Time

Location: Mosman

Job Category: Trade Qualified - Chef



Permanent Full time position available- Upto 40 hours
Work for a market leader with a talented & friendly team
Opportunities for career development and progression


Job Description

The Role:
Cater Care Australia seeks to appoint a Permanent Chef Manager at our aged care residence in Mosman!
Organising day-to-day operations; this is the ideal role for someone who wants to provide a fantastic meal experience to our residents and values a well-run kitchen.
Roster: MON- FRI 09:00 AM - 5:30 PM
What This Role Involves:

Dual responsibilities in food preparation / presentation and site management
Overall cost management with


... Click here to view more detail / apply for Chef Manager

Posted: 08/07/2024

Closing Date: 26/07/2024

Job Type: Permanent - Full Time

Location: Pymble

Job Category: Education & Training

Job Description

Pymble Ladies College is a school of the Uniting Church in Australia for girls Kindergarten to Year 12 with boarding from Year 7. At Pymble, we foster a world-class educational environment with the importance of global citizenship and a worldwide perspective central to our strategic intent.  
We believe our staff, both teaching and non-teaching, are our most valuable resource. We are proud to have passionate and dedicated staff who recognise the unique strengths and qualities of every Pymble girl. 
The role
The newly created position of Enrolments Manager 7-12 will work in partnership with the Enrolments Manager K-6 and as is part of a well-resourced team managed

... Click here to view more detail / apply for Enrolments Manager 7-12

Brand Manager- Telfast


Location: Brisbane or Sydney

 
About the job

Are you a brand marketer obsessed with consumer and market insights to drive product and promotional innovation? We are on the look out for a Brand Manager for our global leading allergy relief brand- Telfast !  Reporting into the Zone Brand Lead, this role plays a significant contribution to the strategic direction and execution in the ANZ market. Working closely with both global and local teams across multiple functions and levels provides both exposure and endless development opportunities within the wider Sanofi CHC organisation.

At Sanofi Consumer Healthcare, we build trusted and loved brands that connect with hundreds of millions of consumers worldwide. Our mission is to enable better self-care for individuals and communities, while also contributing to a healthier planet. We strive to act as a force for good by integrating sustainability along our business and employees? mission ... Click here to view more detail / apply for Brand Manager- Telfast

Join Grill'd as a Restaurant Manager in Hospitality!
Ready to lead as a Restaurant Manager in a top Australian restaurant chain? Grill'd offers an exciting opportunity in the hospitality sector. With over 170 locally-minded restaurants across the country and international expansion plans, we're seeking a Restaurant Manager for Grill'd Casuarina!
We're looking for candidates with:

6 years of leadership in hospitality/entertainment venues (QSRs, Hotels, Bars, Pubs, Cafes, Cinemas).
Proven expertise in leading high-performing teams.
Strong analytical skills with budget management and a proven track record of driving sales growth.
Organizational skills, passion for hospitality, and positive attitude.
Customer-first approach, empowering your team.

Why Grill'd?

Structured onboarding with hands-on learning and leadership workshops.
Unlimited career opportunities, from Area Manager to joining our Support Office and more.
Generous annual company performance bonus paid quarterly.
Ambitious
... Click here to view more detail / apply for Restaurant Manager

A subsidiary of the ASX-listed McMillan Shakespeare Limited, Interleasing helps companies across a range of sectors in Australia and New Zealand maximise the value of their asset services through tailored fleet and commercial asset solutions. With more than 35 years? experience, our services include asset finance, vehicle sourcing, novated leasing and fleet management for a wide range of assets.

Interleasing is run by people who care about the work they do and are committed to driving what?s possible so that their clients achieve their goals in line with our company values.

As a result of strategic growth, we are looking for an experienced Business Development Manager with a proven track record of success to join our business and sell our Operating Leasing and Asset Management products and services.  We are looking for sales professional who is can identify opportunities, comfortably present at an Executive level and acquire and activate new ... Click here to view more detail / apply for Business Development Manager ? Northern Region

Hi, were Ampol.  We are powered by our people!  We're reinventing thefreedom of convenience and as the face of our future, our retail leaders leverage their experience to coach and support our retail teams. Building their customer service and operational skills and teaching them what it takes to represent the Ampol brand.  We are proud to be recognised as an employer of choice for women by WORK180 and are winners of an Employer Brand award through LinkedIn. Check out one of our key leader's career stories, supported by Ampol. 7 Leadership tips for women in male-dominated fields - WORK180   Duties and Responsibilities: 

Creating the best one stop shop convenience experience for our customers 
Driving profitability and minimising costs, expenses and waste 
Managing competing priorities in a fast-paced, compliance-focused environment 


Turning

... Click here to view more detail / apply for Assistant Store Manager ? Doubleview

Seeking a fun, outgoing and autonomous QSR manager. Time for a change? Apply and lets chat!
The Company Join one of the WORLDS' leading global franchises. This iconic brand is searching for an experienced Manager to help manage a highly efficient team in a fast-paced environment. You will need to bring your experience and a can-do attitude to this company.
The Role We are seeking fun, friendly, outgoing, passionate person with two years minimum experience in a fast-paced environment in a Management capacity. We need a person who also understands all duties involved, including all monitoring, developing reports and internal checks for the store. You will provide support to help recruit and train the team to be successful, and customer satisfaction will be a strong focus of yours.
Skills & Attributes

Retail or Hospitality experience preferable
Passion for outstanding customer service
High level of
... Click here to view more detail / apply for Restaurant Manager (QSR)

Were looking for a peopleguru; think Gandhi meets Oprah.#justkidding, we know youre so much more; although occasional peacemaker and professional problem-solver is certainly part of the job, and we guarantee everyone will want to talk to you!
A magnet for happiness, you authenticallygetpeople. You drive and thrive on meaningful connections. Its why TFE Hotels literallygets people returning time and again for staycations where people come first. Period.
As Duty Manager, youre pitch perfect when it comes to understanding and exceeding guest expectations - whether staging a TED Talk, leading the search party for a lost teddy or welcoming VIPs. Of course, in your book, that means every person who walks through our doors, from all walks of life your team of go-getters included.
You stand out from the herd as a natural-born leader. You listen and learn (your middle name is Empathy). You embrace the

... Click here to view more detail / apply for Duty Manager

Location Ryde, NSW, Australia


At Cerebral Palsy Alliance, we value diversity, foster an inclusive culture and champion equitable opportunities. We strongly encourage applications from candidates with a diverse range of backgrounds and lived experiences including people with disability, Aboriginal & Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, and the LGBTQIA+ community .    

 


Join us and make a positive difference to the lives of people with disabilities, and to grow your career as part of our alliance of great minds. Our shared values are Passionate, Respectful, Ethical, Curious and Courageous.  

About the role
The Regional Manager, Accommodation is responsible for leading and managing the effective and efficient operation of a portfolio of accommodation services for clients with a disability within a defined region. The Regional Manager is responsible for supporting the implementation of strategic and operational initiatives and projects relating to service growth, and
... Click here to view more detail / apply for Regional Manager

Job description
Work for a prominent Real Estate agency on Sydney's Northern Beaches! Our client is a recognised name in the industry, praised for their continuous growth over the last 5 years. This office encourages a fun and collaborative environment, always striving to keep morale high across their large team and they're now hiring!  If you're interested in working from their beautifully renovated offices, in the idyllic location of Dee Why, then keep reading. Role Manage a tidy portfolio of 190 properties with full leasing support, as well as admin and accounts. You will be conducting all aspects of Property Management including inspections, landlord/tenant communication, repairs and maintenance, rent renewals and NCAT attendance. This client constantly has expansion on the horizon! With regular external training sessions, there will always be room for progression within your role. To be considered, you must have:

1-2 years'


... Click here to view more detail / apply for Property Manager

Qualifications in Building & Construction and/or Project Management 
Minimum 2 years hands-on experience in a Project Management role 
A valid Australian driver?s license and access to a vehicle 
Experience with internal and external stakeholder management and excellent interpersonal skills conducive to building effective relationships 
Experience confidently managing a variety of trades 
Experience with Monday.com or similar PM tool desirable 
Experience with iAuditor/Safety Culture  desirable 
Experience with CAD or similar desirable 

Does this sound like you?! If so we would love to hear from you!
Find out more about TOMRA at: www.myTOMRA.com.au Facebook, Instagram, Twitter, and LinkedIn 
At TOMRA we are all about Clean Loop Recycling! Our reverse vending technology enables the collection of used drink containers to ensure that containers have the best chance of being turned back into containers again. It is part of a continuous recycling process which we call Clean Loop Recycling, to ensure that fewer resources are ... Click here to view more detail / apply for Project Manager

Part of the Accent Portfolio of brands, Glue Store is the original House of Brands premium retailer. We exist to deliver on-trend clothing, shoes and accessories from an aspirational brand assortment that empowers individuals to be fashion leaders and live their lifestyle. We do this by curating the ultimate edit of global street, fashion and sports culture and brands designed to fire up and inspire individual style. Which means more styles for you to create your you. Mix, match or blend the choice is yours. The style is yours. The style is you.


We are looking for a Assistant Store Manager  to join our team at our  Chatswood Store!
The Role: As Store Manager, you will lead, drive, develop and inspire your team to achieve overall success. You will be the first point of contact and will be expected to manage your team across
... Click here to view more detail / apply for Glue Assistant Store Manager ? Chatswood

About Us
Gday Group comprises leading Australian tourism brands in Discovery Parks, Resorts and the loyalty program G'day Rewards. Employing more than 2000 people Australia-wide, Gday Group has the largest park network in the country, offering an amazing customer journey.
Discovery Parks Lane Cove is set in the beautiful National Park, just 10kms from Sydney CBD. This large busy park is a hidden gem, offering guests cabins, safari tents and powered van sites.
About the Role
Responsibilities will include, but not be limited to:

Delivering exceptional customer service
Front Office management - all aspects
Park Operations ensuring the efficient delivery of all services i.e. customer service, grounds management and housekeeping.
Support an inclusive and engaged team culture
Attending to after-hours call outs

Skills & Experience
We are looking for an individual who can contribute to the smooth running ... Click here to view more detail / apply for Assistant Manager ? Lane Cove

To be successful in the role as a Department Manager, we believe you are a positive, inclusive, and creative leader who enjoys being on the shop floor with their colleagues and customers. You have a desire to learn and grow and share this passion with your team of Sales Advisors. Your commercial mindset and coaching approach mean you are motivated by seeing actions turn into results and you know that delegation to your team is key to their growth and achieving collective success as a store. In addition, you are communicative and socially confident, always fostering a positive interaction with colleagues and customers. 
What you need to succeed: 

Customer centric mindset. 
Experience analysing commercial reports and formulating plans to maximize sales.?? 
Strong organizational skills and the ability to prioritize multiple tasks based on the needs of?our fast-paced business.? 
Demonstrates excellent communication and relationship building skills.? 
The ability to delegate, follow
... Click here to view more detail / apply for Department Manager

Artisan Aesthetic Clinic  is a division within  Sonic Healthcare Limited , a leading healthcare organisation committed to excellence in the delivery of medical services and medical leadership. We are known for our talented team of clinicians who have decades of experience in delivering a wide range of advanced aesthetic treatment combinations in a safe and caring environment, ensuring our clients receive the very best results on their skin journeys. 
Master the Artistry of You
The Clinic Development Manager guides and nurtures a team of clinicians and Client Experience Consultants, ensuring the delivery of exceptional services and treatments to clients. This commitment ultimately results in outstanding client outcomes and contributes to the overall success of the clinic.
About You

Ensure that every client receives an exceptional, personalised experience that leads to ongoing and long-standing client relationships
Use business data to develop the skills and
... Click here to view more detail / apply for Clinic Development Manager

Apply Now









RETAIL ASSISTANT STORE MANAGER


TEA TREE PLAZA


Love Shoes, Love Fashion, Love People




Join Australia's most successful footwear retailer

Opportunity for Career progression
Earn up to an extra $7000 Incentive scheme
Flexible roster for work/ life balance
30% off Staff discount
Inclusive workplace
Welcome gift on commencement
We are looking for the next Superstar to join our successful team... ABOUT SPENDLESS..... For the past 30 years, millions of happy Australians have chosen Spendless Shoes as their preferred footwear retailer.With over 200 convenient stores, 1,000 amazing team members, and a huge range styles to suit every member of the family, its no wonder they call us The Worlds Friendliest Shoe People. ABOUT THE ROLE.....











... Click here to view more detail / apply for RETAIL ASSISTANT STORE MANAGER

Receive 2 x free prescription eyewear per calendar year to keep you on trend!
Oscar Wylee is a leading optometry company with 130 stores located in Australia, New Zealand and Canada, employing 1000 worldwide. We are committed to delivering exceptional patient care along with providing an affordable, unique and fashionable product to all. 
We are an ambitious, solutions focused and energetic group passionate about making a positive difference to communities needing access to this important service. Our inhouse designers are influenced by the latest global fashion trends and bring the product to the customer direct from our manufacturers.
About the role
Store Managers oversee the day to day operation of the retail arm of our service and ensure compliance to company policies and procedures. They are key to the ongoing success of our services. They collaborate closely with our Optometrists to deliver a superior ... Click here to view more detail / apply for Store Manager

Restaurant Manager
Pasture of Balmoral
Mosman, Sydney NSW
Management (Hospitality & Tourism)
Full time
$73,150 – per year

About the role

Restaurant Manager with experience in leading a team in a busy venue. $73,150k annual salary plus Super.

What would you be doing

The day-to-day running of the restaurant and specific shifts. This role has variety, responsibility, and the ability to contribute your ideas. The role is fast-paced and hands-on, ensuring the venue is open and ready for the busy day ahead, including setting up furniture, checking staff are ready to work, greeting customers, developing menus with our head chef, ensuring OH&S compliance and some ordering. You will prepare the weekly roster for staff. You'll be a motivated, creative, quick thinker who thrives on good customer service.

Who we’re looking for

We’re looking for candidates with the following attributes:

A natural leader that knows how to get the best out of people
Passionate about training and developing others
Customer service focused - you remember locals' names and can build rapport easily
A solid understanding of creating and managing a roster as well as managing shifts day-to-day
two years of experience running a venue
Relevant hospitality qualifications would be considered favourably
A 'can do' attitude and natural intuition
An undeniable passion for all things hospitality
Able to work a flexible schedule, including days, evenings, weekends and public holidays


About the employer

Pasture of Balmoral opened in 2018. The ethos behind our business is the notion of “pasture to plate.” We have generational ties to the farming and aim to use quality ingredients that are sustainably grown and sourced straight from the producer. At the Pasture Group of Restaurants and Cafes, we deeply respect the farmers, fishermen, food artisans and growers who work tirelessly to produce the food we serve and enjoy.

Pasture seats 80 guests and features a modern, fresh new design and fit-out. Breakfast and lunch will be served seven days a week, and dinner three nights.

Who is Zone Bowling? Zone Bowling is an action-packed entertainment destination where guests come for the adventure and our FunSquad stay for the FUN. Zone Bowling is a part of The Entertainment and Education Group (TEEG) which is one of the worlds LARGEST entertainment brands and includes our other brands Kingpin and Timezone across Australia and NZ. We have more than 90 venues and almost 4500 team members - who wouldve guessed?


What is the role?
As the Food & Beverage Manager for our Zone Bowling Dee Why venue, you will lead our F&B team with a passionate & nurturing style. You will be an expert all things food & beverage and champion our values everyday! You will be supported by & also provide support to the Venue Manager and have a razor-sharp focus on ensuring our guest experience is second to none.
Who are
... Click here to view more detail / apply for Food & Beverage Manager

Permanent full-time position 
38 hours per week 
Fixed site location in Normanhurst
Above Award Rates superannuation 

About Role
As a Site Manager, you will be pivotal in ensuring the successful execution of garden maintenance within an elite Private School. You will oversee all aspects of site operations, including scheduling, resource management, client communication, and team leadership. The ideal candidate will possess a strong background in horticulture, excellent organisational skills, and a proven ability to lead and motivate a small team.
Responsibilities 

Lead and supervise a small team, providing guidance and support to ensure clients' needs are met efficiently and effectively.
Plan and schedule maintenance activities, including planting, pruning, hedging, fertilising, and pest control, following client specifications and seasonal requirements.
Conduct site assessments to identify maintenance needs, develop work plans, and estimate resource requirements.
Coordinate
... Click here to view more detail / apply for Site Manager

At Qualtrics, we create software that the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform. We are the creators and stewards of the Experience Management category serving over 18,000 clients globally. Building a category takes grit, determination, and an appreciation for the unconventional—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers. 

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set ambitious goals and move fast to achieve them. Strategic risks are encouraged, and complex problems are solved by collaborating and iterating until the best solution comes to light. You won’t have to look to find growth opportunities— they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that’s work worth doing. 

XM Success Manager - Australia (Enterprise)

Why We Have This Role 

The XM Success Team is at the heart of Qualtrics. From the initial onboarding to ongoing adoption, we assist customers throughout their lifecycle, helping them unlock the most value from our products and services. We understand their goals and, as trusted advisors, will help them deliver on their business objectives and recommend solutions to the challenges they face. We are looking for scrappy individuals to join our team and have a huge impact on customer retention and expansion. We have impressive members on this team, and are always looking for more amazing talent! 

Qualtrics is seeking a full-time XM Success Manager who can ensure our customers are lifetime Qualtrics champions. 

How You’ll Find Success 

XM Success Managers (XMSM) are experienced Qualtrics platform experts who work to provide white-glove service to an assigned portfolio of our largest regional and global customers with complex technology needs. You should be a tech-savvy professional who is able to explain technical information to a non-technical audience at all levels of an organisation You should be someone who excels at nurturing client relationships.
Things You’ll Do:

Ongoing Customer Support 

- Assist clients with incident investigation and resolution, formal root cause analysis, and technical questions that may arise. 
- Regularly audit key Customer Health Metrics and take action to mitigate identified risks or capitalise on opportunities that will improve product usage over time.
- Maintain up-to-date, detailed documentation of technical system architecture for the customers in your assigned portfolio 

Technical Advisory 

- Be an expert at the company of our most strategic platform capabilities and understanding the customers’ technology needs. 
- Help customers optimise their use of the Qualtrics platform and increase usage through technical demonstrations and training on new or underutilised features.
- Perform regular reviews of your customers’ technical configuration and recommend new systems & processes to improve reliability of services. 

Cross-Functional & Client Relationships 

- Work cross-functionally within Qualtrics to prioritise and advocate for software feature enhancements on a customer’s behalf 
- Partner closely with Account Executives to build account plans and strategies that accelerate growth and XM maturity 
- Collaborate within Customer Units and Qualtrics leadership to develop multi-level client stakeholder relationships to drive product adoption through robust technology solutions. 

What We’re Looking For On Your Resume 

- Bachelor’s degree with 8+ years experience working in a technical account management, technical support, or Customer Success role, OR a master’s degree with 3+ years experience in a technical account management, technical support, or Customer Success role 
- High-level Technical understanding of data integrations 
- Experience with data analytics & visualisations 
- Track record of success in building customer relationships at multiple levels of a clients’ organisation 
- Strong communication skills, including written, analytical, presentation and verbal (English- Must, Foreign Languages- Plus), with the ability to effectively develop materials that are appropriate to the audience and evangelise concepts and best practices 
- Willingness to travel up to 25% or as the customer requires

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.