The Graduate Client Manager role is integral to the project delivery to our Australia and New Zealand clients. Responsible for working with the Client Success and Solutions team to deliver market measurement and insight to the world’s biggest drinks companies, the GCM ensures that all standard deliverables are met.

Always aiming to uncover great insights that inform our clients’ decision making, the GCM works with the project team to identify the key brand and market trends through innovative & thorough interrogation and manipulation of CGA data sources.  

The role includes processing, manipulating & interrogating all CGA data sources to deliver best in class market intelligence, information & insight to our clients. The Graduate Client Manager supports the Client Success team to build & maintain great client relationships by providing outstanding customer service & deliverables through utilisation of the Client Success Framework.

Responsibilities

• Reporting & Database deliveries       
  • Responsible for ensuring all CS validation of OPM is complete·  
  • Full responsibility for the accurate & timely delivery of production period reports & databases to the clients
  • Competent user of Discover/Answers as needed
  • Work with other GCMs/CMs to share best practice reporting
• Insight, Consultancy & Presentation·      
  • Question & challenge client briefs to ensure complete clarity ahead of embarking on work
  • Identify correct data sources and methodologies to accurately answer client briefs & questions
  • Responsible for extracting all data required for analysis or briefs
  • Draw on market knowledge to accurately interpret data to reveal relevant insights
  • Construct brief relevant & attractive presentations with guidance from CM & SIM
  • Follow the Client Success Framework of best practice and processes.
• Client/Project Management
  • Responsible for delivering excellent customer and stakeholder service at all times
  • Responsible for building great relationships with assigned key contacts
  • Confidently handle simple requests and queries from clients and Client Solutions team
  • First line client/commercial team support for any Database, Reporting or Answers queries
  • Able to communicate the features & benefits of all CGA services
  • Proactive in sharing interesting trends or insights identified either in trade, in the press, or from wider CGA work with the client
  • Proactively build understanding of client businesses through personal reading/research & team discussions. 
  • Gain commercial awareness & understanding of CGA’s client portfolio & importance of revenue generation to CGA business
• Leadership
  • Responsible for own weekly resourcing, communicating effectively with CM & SIM to ensure time available to meet all client needs
  • Provide regular progress updates on all deliveries to CM & SIM
  • Support & upskill fellow account analysts through knowledge shares & training

• Experienced Vendor Management professional from a regulated environment required for lead role in IT function
• Permanent role based in Sydney or Melbourne
• Genuine Hybrid working environment 

The primary purpose of the role is to ensure the effective and efficient management of Rest’s technology service providers. The role needs to ensure that all technology contracts meet Rest’s and regulatory compliance standards and that vendors continue to meet their contractual obligations in regard to performance, risk management and compliance. You will support the General Manager, Enterprise Architecture & Technology in selecting the right service providers and ensuring they deliver optimum value within Rest’s Risk appetite.

Key Accountabilities/Responsibilities

1. Work closely with DTD leadership to create and maintain sourcing plans for key technology services
2. Implement enterprise service provider management policies/frameworks for DTD service providers 
3. Maintain a RACI identifying the key roles and responsibilities involved in the governance of DTD service providers 
4. Collaborate with strategic procurement team to ensure that all contracts reflect necessary technology standards including regulatory compliance obligations.
5. Cultivate and maintain strong relationships with key technology service providers
6. Support vendor relationship owners in creating, implementing and maintaining vendor management plans
7. Work closely with internal stakeholders and external suppliers to support the resolution of any contractual compliance issues. 
8. Maintain current knowledge of industry trends, market conditions, and regulations affecting technology service providers 
9. Ensure vendor governance forums are run consistently and effectively
10. Prepare and present comprehensive reports to senior management regarding vendor performance

About Us

Squadron Energy is Australia’s leading renewable energy company that develops, operates and owns renewable energy assets in Australia. With proven experience and expertise across the project lifecycle, we work with local communities and our customers to lead the transition to Australia’s clean energy future.

We are 100% Australian owned and have 1.1 gigawatts (GW) of renewable energy in operation and an Australian development pipeline of 20GW.

We are committed to advancing our Reflect Reconciliation Action Plan as part of our ongoing efforts toward reconciliation.

The Role

Reporting to the Head of HSE, the Health and Safety Manager - Development and Projects is responsible for managing workplace health and safety across the business with a focus on development activities and key improvement projects.

The purpose of the role is to provide support to the Development team and corporate functions including advising on WHS risk management, WHS training, injury management and participating in and monitoring WHS inspections and observations.

This role will involve travel to office locations and sites to engage and liaise with broader Squadron Energy (SQE) teams and relevant stakeholders.

Key responsibilities:

• Develop and implement health and safety policies, procedures and improvement initiatives to ensure risk is effectively managed and compliance with WHS legislation achieved.
• Lead the continued development, implementation, promotion and review of SQE’s WHS Management System.
• Participate in and conduct regular workplace inspections and audits to identify potential hazards and recommend corrective actions.
• Lead and participate in WHS training programs to ensure all employees are aware of their responsibilities.
• Investigate accidents, incidents, and near-misses, and develop strategies to prevent reoccurrences.
• Collate and report monthly on WHS incident data for SQE and identify trends.

About you

You will have:

• Diploma in Workplace Health and Safety or equivalent.
• Certificate IV in Training and Assessment
• Mental Health First Aider, Workplace Rehabilitation and Return to Work Coordinator.
• Demonstrated experience in health and safety roles, preferably in a business support and corporate setting.
• Experience in applying WHS legislation, regulations, Codes of Practice for effective management of business risks.
• Strong organizational skills, with demonstrated ability to work independently to organize and prioritize workload.
• Work efficiently and effectively to deadlines and respond to multiple and diverse stakeholders.
• Well-developed written and verbal communication skills
• A current Australian driver’s licence

What’s on Offer  

In addition to a competitive remuneration package combined with attractive benefits, employees have the opportunity to access training and career development, and workplace flexibility. Squadron Energy also recognises the importance of diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Visit www.squadronenergy.com to learn more about us. 

To apply  

Please click on the "Apply" button above. Applications close on 28/12/2024.  Submit your updated resume and a cover letter addressing the requirements to be considered for the role.  Our recruitment team will commence the review process during this period, so please monitor your email regarding communication on progress of your application. Only successful applicants will be contacted. 

Aboriginal and Torres Strait Islander people are encouraged to apply. 

Appointment to this position will be subject to reference checks, a National Police Check and other applicable background screening if required. Squadron Energy has existing relationships with recruiters. No cold calling from recruiters please.