This role offers the opportunity to work on exciting projects, leverage your technical expertise, and collaborate with diverse stakeholders to deliver exceptional IT solutions.

Some Key Responsibilities:

• Lead and deliver small IT infrastructure projects from start to finish, ensuring alignment with business needs.
• Conduct business, systems, and technical analysis to identify challenges and propose solutions.
• Design, document, configure, test, and implement on-premise and cloud infrastructure projects.
• Ensure compliance with IT standards, governance, and security requirements.
• Implement disaster recovery solutions, backups, and security measures for new systems.
• Collaborate with IT teams (network, security, applications, etc.) to align project goals and requirements.
• Maintain comprehensive project documentation, including system diagrams and procedural guides.
• Stay informed on emerging IT infrastructure technologies and provide improvement recommendations.
• Work closely with project managers, leadership, and vendors to deliver successful outcomes.

We are Two Circles, the four-time Sports Agency of the Year; a sports marketing and data technology company. 

We work with over 900 sports properties, including the AFL, Netball Australia, NFL, FIFA, World Rugby, the IOC. Working as an extension of their commercial teams, we help them grow direct relationships with fans and design partnerships to drive business growth.   

Our Marketing and Consulting expertise help sports rights holders, build relationships with their audiences, partners and sponsors to drive business growth. And we do it by using data to help our clients better understand their fans. We then create and implement data-led digital marketing and technology solutions that improve fan experience, grow revenues and build commercial efficiency. By knowing fans best, we break down the traditional barriers between sports organisations and their customers. 

We currently have a growing team of over 950 Two Circlers based across Europe, Australia and North America.  

The role of a sports marketing analyst is dynamic; a good analyst not only understands a client's data but also has the ability to use a range of marketing tools and strategies to help the client engage effectively with their audience.

What you might be getting up to: 

Research and Audience Growth

• Designing surveys to gain deeper insights into a client's fanbase, such as understanding their interests, hobbies, or databases' demographics. 

• Surveys can also be used and distributed after events or match days to gauge customer satisfaction, with specific focus on areas like facilities, food, and drink.

Campaign Planning and Management

• Developing and managing campaigns for clients

• Generate insights reports.

• Highlighting areas for improvement in the client’s marketing strategy.

Data Management and Data Analytics

• Diving deep into an event/match for key insights, such as: ticket sales, demographics and purchaser data

• Uncovering trends in data to tell stories

Client Relationships

• Build and own strong, supportive relationships with relevant stakeholders and develop an understanding of how to help them excel

What we are looking for:

If the above sounds exciting, but something you've never done before, you are in the right place! All of these tasks can be learned on the job. There is no set-profile for an analyst, however, if you have these attributes, you'd likely make a great Two Circler:

• Growth mindset, seeking out feedback and always being willing to learn
• Diligent, client-centric, attention to detail
• Strong work ethic evidenced in both academic and extracurricular activity
• Problem-solving and an ability to think differently
• Great self-starting attitude - able to undertake a task on your own initiative
• Passion for identifying trends and stories in data, and explaining what they might mean
• Being values led, and a respectful and approachable team player

The Banking Code Compliance team at the Australian Financial Complaints Authority (AFCA) monitor banks’ compliance with the Banking Code of Practice (the Code). By driving best practice, its aim is to improve standards of service in the Australian Banking industry – ultimately helping banks to create a better banking experience for customers. The Code team is a separately operated and funded business unit of AFCA working with the independent Banking Code Compliance Committee(BCCC) (refer to Banking Code).

The role of Senior Code Compliance Analyst will report to the Banking Code Senior Manager.  The role involves monitoring bank practices to identify problems, recommending improvements and reporting publicly on findings. The role will be responsible for supporting the BCCC by providing high quality data and compliance analysis, monitoring and reporting on code compliance and investigating Code breach allegations.

Typically in this role, you will:

• Analyse qualitative and quantitative information to identify emerging problems and understand their significance
• Provide compliance research as well as other duties on behalf of the BCCC
• Monitor and report on Code compliance by leading compliance programs and monitoring activities
• Conduct compliance investigations and advise on corrective actions for breaches
• Provide BCCC secretariat support
• Proactively engage and liaise with code subscribers and consumer advocacy groups

We have a great opportunity for an Operations Analyst to join our Customer Solutions Team.

This is a key role focusing on the internal processes, tools and systems that enable our customers and other stakeholders to interact with us effortlessly.

Responsibilities & Requirements

• Work closely with your relevant Sales Team to understand how their strategy/activity links to our focus on increasing customer satisfaction.
• Analyse customer feedback and participate in customer site visits to understand their frustrations and pain points and use this information as a means to identify opportunities for improvement.
• Review all relevant customer feedback and ensure any negative feedback followed through to resolution.
• Regularly analyse Customer Satisfaction Index (CSI) results for your line of business and report on findings to sales.
• Ensure that any anecdotal feedback received is recorded in the appropriate system.
• Gain an in depth knowledge of the customer segments, customer behaviours and interactions with sales teams and Viva to identify opportunities for improvement and to become a fully trusted business advisor.
• Understand the full Offer to Cash end to end workflow so that you can contribute as a subject matter expert and support the shaping of the strategy for your sales team.
• Work closely with the Business/Systems Analysts to ensure that the data required for you to make decisions is received accurately and in a timely fashion.
• Increase sales team productivity by reducing the amount of time spent on administrative tasks, by optimizing or automating the identified activities.
• Communicate any changes to projects quickly to mitigate any rework or risks.

Assist in increasing the Customer Solutions Team brand by communicating well, helping others and sharing good news stories with the business