JOB DESCRIPTION

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit www.tgexpress.com.au  

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What we offer

• Competitive salary above industry standards

• Upskilling, training, mentoring and more to support your career development journey.

• Fun and practical employee perks and discounts

• Flexible work, including work from home.

• Inclusive parental leave policy that supports all parents & carers

• Peer recognition awards acknowledge when you go above and beyond.

About the role

As an Operations Support Officer, you are responsible to cover all aspects of customer service/freight solutions/administration component. You are also responsible to ensure enquiries that cannot be answered during the first call are investigated and resolved quickly and effectively.

What you’ll do

• Accurately and efficiently record all client information and record all investigations into appropriate computer systems.

• Day to Day housekeeping of inbound freight with further attention requirements 

• Ensure all customer enquiries are actioned and resolved to company and client satisfaction in a timely manner.

• Communicate with clients/contact centre regularly through the course of an enquiry via all platforms (salesforce, phone, email)

• Provide feedback to the Supervisor regarding consistent service failures by sub contactors or staff drivers.

• Assist in finding solutions to prevent recurrence of service failures.

• Support all Admin and FSOL team members in a backup capacity!

• Ensure enquiries are handled in a professional and prompt manner.

What you’ll bring

• Proficiency in data entry and time management.

• Computer literacy/knowledge of MS Office computer applications

• Excellent team player

• Ability to resolve conflict and negotiate solutions to problems quickly.

• Ability to handle freight – manual lifting of up to 16kgs.

• Previous experience in the transport industry is highly advantageous.

• Good communication skills both written and verbal and excellent telephone manner.

An inclusive workplace works for everyone.

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Our recruitment process

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

 Other things to note. 

• When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.

• During the recruitment process, please keep an eye on your junk emails and spam folders for updates.

• TGE is listed as one of LinkedIn’s Top Companies of 2023 in Australia.  

Diversity and Inclusion

We celebrate difference.

Why Team Global Express - Team Global Express

We believe nurturing a diverse and inclusive workplace, which celebrates different points of view and gives everyone the chance to contribute, as we build to a bigger and brighter future.

As an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, age, marital or disability status.

To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.

It’s never been a more exciting time to join our team.
 
As we transform into a truly iconic Australian business, your opportunities for growth with us are limitless.  
 
To find out more about us, visit About - Team Global Express

Welcome to CT, the ultimate destination for tech enthusiasts! We're not just any workplace, we've been certified as a Great Place to Work and ranked 23rd in Australia's Best Workplaces 2022, and now we've been rated as the coolest Best Place to Work in Tech 2023! With a team of over 260 tech wizards, we're constantly pushing the boundaries and working at the forefront of the tech industry in Australia and NZ.

Our CEO, Adam Centorrino, is dedicated to customer service, having won the Customer Service Executive of the Year award twice, and we've also won an incredible 10 consecutive Australian Service Excellence Awards! We're not just focused on our customers, we prioritise our employees too. With flexible work culture, growth opportunities, wellness benefits, and an inclusive workplace culture, we're dedicated to making sure our team members are happy.

Now, enough about us – let's talk about you. We're expanding our dream team, and we're on the hunt for a key role to join our Professional Services Team.

Here’s what you’ll be doing:

·       Work closely with the Sourcing Lead and the Program Office Lead in defining, scoping and managing the delivery of assigned outcomes.

·       Work closely with the EL2 Director in ensuring appropriate levels of engagement are being undertaken with existing IT service management teams.

·       Ensure that the Department’s future people, process and technology requirements for SIAM are identified, documented and addressed.

·       Work with all relevant stakeholders to develop any approach to market documentation for SIAM.

·       Undertake, as necessary, research and investigation into modern ICT services, practices and delivery models.

The SIAM Bundle Lead is responsible for contribution to the Department’s future Service Integration and Management approach and leading any subsequent approaches to market for these services. The SIAM Bundle Lead will lead a leveraged team of technical, commercial, and service delivery specialists, including the SIAM SME, to deliver assigned outcomes.

The successful SIAM Bundle Lead and SIAM SME will have a strong understanding of multi-vendor ICT operating models, contemporary development and service delivery frameworks and models, and contemporary service management toolsets and solutions. This includes:

·         Applying their knowledge of the following to various aspects of the program, including but not limited to the development of approach to market requirements for enterprise computing services, evaluating responses, agreeing solutions, and implementing contracted outcomes:

1.              how the services and solutions of individual suppliers are integrated together to deliver services and solutions to application owners, developers, and end users.

2.              contemporary SIAM and ITIL Service Management services and operating models.

3.              other contemporary development and service delivery frameworks and models such as DevSecOps and SAFe.

4.              contemporary service management toolsets and solutions, including public cloud toolsets and solutions.

contemporary enterprise operations toolsets and solutions, including application performance monitoring.

Estimated start date

Monday, 11 March 2024

Initial contract duration

12 months

Extension term

12 months

Number of extensions

2

Location of work

ACT

Working arrangements

Candidates MUST be located in Canberra, ACT and available to work a minimum of 3 days per week from the office located in Woden, ACT.

Security clearance

Must have Baseline

Maximum number of candidates per seller

2

Security Clearance: Must have active Baseline clearance.

The SIAM Lead will have:

·       Significant demonstrated experience in implementing large scale Government ICT outsourcing arrangements, including experience in requirements development, tender evaluation, contract negotiation, and service implementation.

·       Significant demonstrated experience in implementing SIAM services across large scale ICT delivery environments, including within Government.

·       Demonstrated experience with service management and enterprise operational toolsets and solutions.

·       Strong stakeholder engagement and change management skills to facilitate smooth transitions and minimise disruption.

·       Ability to collaborate with technical and non-technical teams to identify gaps in strategy, delivery, and capability, resolve complex issues and seek consensus.

·       The ability to lead relevant workshops and technical discussions to produce a consensus view or outcome.

·       Strong written and verbal communication skills to effectively communicate to stakeholders, executive and technical staff. Ability to develop clear and concise documentation for inclusion in future approaches to market. The ability to clearly articulate requirements, expectations and outcomes is essential.

·       The ability to present information and communicate expectations across conflicting priorities/workloads.

·       Ability to work under pressure with close attention to detail. This includes the ability to plan, coordinate, and track the progress of various activities within agreed timelines.

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

• We offer a wealth of training and development opportunities to help you enhance your skills and achieve your career goals, including a diverse range of courses, certifications, and personalised coaching.
• We care about your physical and mental wellbeing, which is why we offer wellbeing subsidies that provide discounts on gym, yoga, and Pilates memberships.
• We understand that technology is key to your success, which is why we offer cost-price tech discounts so you can stay up-to-date with the latest trends.

• We believe in working hard and playing hard, and foster team bonding through a variety of events that help you connect with your colleagues outside of work.
• We believe in your potential and offer a personalised career and learning plan tailored to your unique goals and aspirations, committed to supporting you in becoming the best version of yourself.
• We celebrate diversity and inclusivity, and prioritise health, wellbeing, and fun in our workplace culture.

When you join Centorrino Technologies, you know you are joining an organisation that is driven by our values and innovation. We are proud to be an equal opportunity employer, and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences. We encourage applications from people of all ages, disabilities, LGBTQI, First Nations people and people from culturally diverse backgrounds.

Title:

The Company 

Title:

Your KBR future – delivering solutions and changing the world

About KBR:

We are a company of innovators, thinkers, creators, explorers, volunteers and dreamers who all share one goal — to improve the world.

KBR delivers science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 34,000 people performing diverse, complex, and mission-critical roles in 33 countries. 

For 65 years, KBR and its heritage companies are proud to have delivered some of Australia’s largest and most complex projects.

With around 2,000 employees in 6 primary offices throughout Australia, we are committed to social and environmental sustainability and delivering projects with a digital mindset driving innovation within our business and for our customers.

We help ensure mission success on land, in the air, at sea, in space and cyberspace for our defence customers. From individual technologies and services to comprehensive project delivery and mission execution, no other company can match the breadth and depth of KBR.

KBR comprises a diverse team who provide a broad spectrum of capabilities across Australia and the Asia Pacific. Our proven project teams readily address complex and multi-disciplinary activities, providing low-risk and cost-effective solutions to the defence force.

Learn more about our business here.

The Opportunity:

We are currently seeking Expression of Interests from highly motivated Geospatial Data Support Officers what will join our team to provide technical support to users of Defence's Mission Planning System by acquiring, translating and storing the geospatial data so that end users have the appropriate information to successfully plan their missions. The candidates we are hoping to hear from need to be able to use common geospatial software to achieve this.

The Geospatial Data Support Officer would work as part of the Canberra-based Geospatial Team that would assist activities related to Mission Planning Systems supporting ADF aviation and intelligence customers. Candidates would have the opportunity to participate in precision GNSS survey collection activities to support the MQ-4C Triton.

All candidates will be required to hold and maintain an active NV1 clearance. Only candidates holding an NV1 clearance should apply.

Responsibilities would include:

• Conducting data assurance and configuration management activities for MPS data, as required, to maintain system airworthiness.

• Develop and maintain mission planning data acquisition and distribution policy for MPS Program Office.

• Devise and implement efficient and secure procedures for data handling and analysis with attention to all technical aspects.

• Support others in the daily use of MPS by providing quality geospatial data.

• Conduct geospatial data manipulation and management to develop military specific data sets as required.

• Analyse geospatial data and develop custom reports as required.

• Monitor and analyse information and data systems and evaluate their performance to discover ways of enhancing them (new technologies, upgrades etc.).

• Ensure digital databases and archives are protected from security breaches and data losses.

• Troubleshoot data-related problems and authorize maintenance or modifications to geospatial data sets.

• Conduct data backup and recovery planning.

• Review or generate work instructions to document specific and repeatable procedures to aid in redundancy, configuration control and accountability of geospatial products produced.

• Manage and maintain data storage repositories for ADF Aviation and Geospatial MPS data.

• Format and structure data to so it can be consumed by Mission Planning Software.

• Co-ordinate and distribute periodic data updates to users.

• Validate, convert, modify, combine, and export geospatial data in MPS compatible formats.

Qualifications, Skills and Experience

• Minimum six years’ experience in the Spatial industry.

• An understanding of spatial data collection, storage, analysis, and translation methods.

• Experience in conducting quality analysis to ensure adequacy, accuracy, and legitimacy of spatial data.

• Experience in spatial data management and the appropriate storage mechanisms.

• Experience in the use or knowledge of various geospatial software applications, such as the ESRI Suite of Products, Global Mapper and FME.

• Experience in dealing with stakeholders at various levels to understand and collate the user’s spatial data requirements.

• Experience in precision GNSS field survey collection.

Location: Canberra, ACT

Benefits of KBR

• A workplace culture certified as a Great Place To Work (Aus, India, UK & US)

• Flexible working conditions

• Competitive salary (including annual reviews)

• Paid Parental leave

• Paid Reservist leave

• Income protection

• Corporate rewards

• Salary packaging/Novated leasing

• Discounted employee stock purchase plans

• Flu shots, skin checks and private health insurance discounts

• Career development: Online learning, mentorship and career pathways

If you’re ready to shape tomorrow, let’s get started. Apply Now!

KBR acknowledges the Traditional Custodians of Country throughout Australia and their continuing connections to land, sea, community and culture. We pay our respects to Elders past and present.

KBR is an equal opportunity employer committed to providing an inclusive and diverse work environment. We encourage candidates of all abilities to apply.

As a Major Service Provider of the Australian Defence Force, an AGSVA security clearance will be required and compliance to International Traffic in Arms Regulations (ITAR). As such, our hiring decisions are based on the key requirements of each role and candidates are selected based on their unique strengths and experiences.

#LI-JAW1

As the Senior Manager of Product Management at Publicis Sapient, you act as a trusted advisor to your clients, leading the implementation of solutions in complex corporate environments. You understand your client's business and work closely with them to steer extensive Digital Business Transformation (DBT) engagements and deliver continuous value with rapid increment cycles.

You assemble teams with different capabilities such as Strategy, Experience, Engineering, and Data. You guide them in creating proposals and presenting corresponding offerings to the market. Customer focus is always a priority.

Together with your team, you lead and participate in project delivery, including solution design, effort estimations, plans, prioritisation, risk assessments, and ensure project progress tracking.

You create a positive team environment and culture through coaching and fostering individual development and performance standards.

You ensure your team's focus on results and have the expertise to make these results measurable.

Although no two days are ever the same, there are some things that as a cash office responsible you can expect to be involved in, including 

• Offering customers a high level of service, through styling advice, product knowledge and store experience 
• Opening and closing the store and supporting the other members of the management team when required 
• Processing and banking daily sales 
• Inputting payroll 
• Taking ownership for the store audit result and training others on store operations 
• Receiving and processing deliveries 
• Replenishment 
• Being a COS brand ambassador and providing the best experience for our customers