About the opportunity

Join our Xplor Pay vertical as an Account Management Administrator in Melbourne to make a real impact every day. We say that because we know that every conversation we have, every code line we write and every interface we design is another opportunity for us to enrich our customers’ experiences.

Reporting into the Xplor Pay Account Management Team leader, you will help us by providing efficient and effective support to our Account Managers and wider organisation. Some of the other responsibilities include:

• Perform general administrative duties.
• Maintain and update spreadsheets ensuring accuracy and confidentiality of information.
• Assisting with preparation of documents.
• Understands the system and default process and how the customer accounts should progress to endure the customers information is correct.
• Research required information using available resources.
• Follow up with customer and client correspondence where necessary.
• Collaborate with other team members & departments to ensure smooth workflow and effective communication.

For this position, we offer a hybrid and flexible working model, where you will spend 2-3 days per week in the office and the rest working from home.

Do you have a passion for shaping and influencing company culture? If so, we want you to join our team!  

Sodexo is currently seeking a suitably qualified and experienced Injury Management Coordinator to join our team.  Reporting to our General Manager, Workers Compensation and Injury Management.  Full time position – based in Brisbane, regular travel to remote sites. 

This is a general scope of duties for the position of Injury Management Coordinator: 

• Ensure activities associated with the successful injury management of both work-related and non-work-related injuries/illnesses (including early intervention strategies) are coordinated and implemented in a timely manner to optimise a recovery at work
• Liaise with injured workers, health professionals and key internal stakeholders to support management of physical, psychological and psychosocial incidents addressing recovery at work, fitness for work, wellbeing and safety.
• Work collaboratively with the Insurers and legal  to achieve desired RTW outcomes and resolution of workers compensation claims, ensuring responsible financial claims management
• Effectively set expectations and educate internal stakeholders on legislative and internal injury and claims management obligations
• Plan, develop and implement pro-active injury management and rehabilitation strategies
• Ensure set timeframes and compliance measures are adhered to with all legislative codes, company and client driven policies and procedures
• Lead and participate in sessions with stakeholders through case conferencing, claims reviews, injury management training and regular onsite visits 
• Ensure timely claim reviews for planning, developing, and executing claim strategies
• Accurately complete administrative tasks associated with injury management, fitness for work and workers compensation
• Development and timely provision of incident reports, as required
• Calculate, authorise and process weekly compensation payments and ensure timely reimbursements from insurer

Who are we looking for?  
We are looking for someone who is motivated, engaged and has a “hands on” approach to drive positive outcomes for the employee and organisation.

• Minimum 3 years’ experience in Claims and Injury Management associated with physical and psychological injuries/illness
• Professional experience preferable in an allied health/counselling position.  Degree/Diploma in allied or health-related discipline (desirable but not essential)
• Comprehensive knowledge of Workers Compensation legislation in QLD
• Understanding of Workers Compensation across Australia (multi-jurisdictional)
• Strong written and verbal communication, negotiation and influencing skills
• Proven ability to demonstrate resilience in managing challenging scenarios
• Developed time management skills with the ability to work autonomously in a high-pressure environment
• Computer literate - Knowledge of SolvInjury (preferable)

Why choose Sodexo?  
Sodexo is a people business, employing over 400,000 people worldwide and thousands in Australia. Our employees, who personify Sodexo's unique values of Service Spirit, Team Spirit and Spirit of Progress, are our greatest asset through their commitment and dedication.  Working with Sodexo is more than a job; it’s a chance to be part of something greater because we believe our everyday actions have a big impact. With us, you belong in a company that allows you to act with purpose and thrive in your own way. We are always looking for people to join our team and help us create a lasting impact on individuals, society, and the planet. 
At Sodexo, we are a proud Equal Opportunity Employer and encourage applications from all applicants regardless of age, race, sex, ethnicity, religion and beliefs and people with disabilities.    

We offer a competitive salary, many development opportunities and an outstanding benefits and recognition program!    

We are currently seeking a Maintenance Officer to join the team at Oaks Sunshine Coast Oasis Resort. You will be responsible for maintaining the presentation of guest rooms and public areas and carrying out repairs within the property.

This part time position will have the opportunity to work within a great team at a large resort, working 22hrs per week. 

About the role:

• Undertake general repairs and maintenance as required;
• Provide induction and supervision of external contractors;
• Implement the preventative maintenance program for each property; and
• Maintain daily work records and service schedules

Hourly rate (excluding super):

Monday - Saturday: $32.25 per hour

Sunday: $38.70 per hour

We are looking for a Fraud Officer to join our team. 
A Fraud Officer's role is to protect the financial wellbeing of our client's customers and minimise fraud losses. Fraud Officers achieve this by providing exceptional customer service when interacting with our client's customers through inbound and outbound phone calls as well as ensuring all alerts and necessary escalations of potential fraud cases are completed in a timely manner.

About the Role:

• Handle customer interactions via inbound and outbound calls, ensuring excellent customer service.
• Accurately and timely complete outputs from fraud detection systems, addressing all alerts and fraud cases as needed.
• Liaise with merchants, Visa, and internal departments to assist in the mitigation of fraud
• Proactively analyse transactional data to identify fraud trends and risks.

Join our team as an Administration Officer on a fixed-term basis to cover a 12-month maternity leave. In this role, you’ll provide efficient and effective administrative support to our Construction Materials Testing (CMT) and Electrical Engineering Services (EES) businesses.

Your key responsibilities in this role will include but are not limited to:

• Participate as part of the Industries Administration team and collaborate effectively within remote teams.
• Arrange Domestic and International travel for staff.
• Maintain personal and generic (shared) mailboxes.
• Manage onboarding of new employees and Subcontractors.
• Coordinate required training for staff and subcontractors.
• Update and maintain accurate data within job trackers.
• Set up new debtor accounts as required.
• Collect credit card payments as required.
• Raise, receipt and close out purchase orders.
• Review and maintain weekly purchase order reports.
• Process supplier invoices for payment as required.
• Manage invoicing within CLIMs and Oracle systems.
• Monitor daily invoicing robot and alert IT if system is offline.
• Complete a weekly invoicing reconciliation for CMT business.
• Update controlled documents as requested.
• Support Admin Manager and Business Manager with end of month processes as required.
• Assist admin team with keeping the office stocked and orderly.
• Assist with Ad-hoc admin duties as required.

• Casual roles available 
• $44.12 per hour plus Superannuation
• Join the City Lifestyle Team

Hume City Council is one of Australia’s fastest growing and culturally diverse councils. We put the customer and our community at the centre of all that we do, ensuring our services are efficient and accessible.

The role involves contributing to the delivery of high-quality functions, events, and educational, cultural, and learning activities at various venues across the Hume municipality.

What you’ll be doing:

• Setup rooms as outlined on room setup sheets.
• Reset rooms in required timeframes as specified on room setup sheets.
• Dismantle rooms and put furniture away in storage rooms.
• Setup and regularly test equipment at venues such as internal/external computers and all AV equipment etc.
• Work as part of the team to provide high quality customer service for trainers, presenters, attendees, event organisers and other hirers.
• Assist trainers / presenters with their needs as appropriate and provide them with information as required such as fire evacuation procedures.
• Work as part of the team to provide high quality customer service for the Hume community.
• Cover reception spaces during breaks as required.
• Provide high quality, accurate and timely information services to the community by face to face, telephone or online.
• Assist users to use venues effectively for functions, events, education, cultural, leisure, arts or employment support purposes.
• Assist venue users effectively for private, education, cultural, leisure, arts or employment support purposes as required.

The skills and experience you’ll bring to the role:

• Demonstrated knowledge and ability in the use of computers and audio-visual equipment.
• Knowledge of manual handling and OHS.
• Ability to gain cooperation / communicate with a broad range of people from diverse background and cultures.
• Ability to develop working relationships with staff and work together in a team environment.
• Experience in customer service and / or hospitality is an advantage.

Why Hume City Council?

A leader in local government, we’re committed to creating an inclusive and collaborative work environment that is guided by our values:

We’re better, every day: We give things a go and value progress over perfection. We have permission to go for it and are expected to reflect and learn.

We’re in it together: At Hume, everyone matters. We Welcome and include all. Respect and safety are expected.

We show up: We empower and trust others and own our work. We rise to the challenges and are expected to do what we say we will.

All for Hume: We strive to achieve our best for the Hume Community. We are proud and passionate about working towards better outcomes and expect they are at the centre of everything we do.

We offer a competitive salary package, professional development opportunities, and a supportive work environment.

A child safe organisation and an equal opportunity employer. Council encourages people of all ages, people with disability, Aboriginal and Torres Strait Islander people and people from culturally diverse backgrounds to apply.

All candidates will be required to undertake background and probity checks including Reference Checks, Working with Children Check, and a Criminal Record Check. #LI-Hybrid

At Sofitel Adelaide, you’ll ensure internal controls and credit limits are upheld, working closely with Sales, Front Office, and Reservations to maintain payment terms. By reconciling credit card payments and daily collections, you’ll identify and resolve discrepancies with accuracy. Performing audits and handling varied tasks, you’ll take pride in your role as a financial cornerstone. With every balanced account, you’ll grow your skills and enjoy the satisfaction of a job well done.

• Join a market leading Fund
• Highly collegiate and engaged team
• Hybrid working as standard

About Us

Established in 1988, Rest is one of Australia's largest profit-to-member superannuation funds.

We support nearly two million members, manage around $75 billion of funds, and are recognised as a responsible investment leader*. We believe that when members understand and engage with their super, they're more likely to have a better retirement outcome.

Our values and behaviours underpin everything we do at Rest. We want to Be Daring, Keep it Simple, Take Action, and Have Grit. To put it simply, we want our people to thrive and love the work they do.

About the Job

As a senior leader within Rest's member division, your role as the Head of Relationship Management - North will involve overseeing the strategic direction and operational management of the Northern Relationships Management team.

You will work closely with the Head of Relationship Management – South to support Rest's efforts in retaining and expanding our existing client portfolio by delivering world-class, strategic account management services to employers and members.

Your exceptional leadership skills will ensure team members consistently exceed client expectations, foster positive word-of-mouth, and increase referrals.

Reporting to the General Manager of Workplace Super, you will be a crucial ambassador for Rest in the external market.

At Rest, our purpose is to create super that our members love, and our mission is to make super simple. Your role is critical in achieving this.

• Lead the Account Management team (Northen) in cultivating strong relationships with key employers and stakeholders. This includes positioning Rest's products and services to deepen relationships, enhance member retention, increase awareness of Rest's offerings, and expand market share.
• Lead the Relationship Management Team (Northern) in building strong relationships with key employers and stakeholders to promote Rest's products and services, deepen relationships, enhance member retention, increase awareness of Rest's offerings, and expand market share.
• Develop and execute go-to-market strategies to ensure the successful adoption of Rest's products and services while maintaining high client satisfaction.
• Develop a comprehensive understanding of our employer client portfolio to support employer retention and consistently executing opportunities.
• Establish strong, long-term commercial relationships with our existing employers at the Executive level while identifying and pursuing new business development opportunities within the portfolio.
• Advocate for the voice of the customer (employer and member via an employer) within Rest and contribute to shaping employer and member value propositions that exceed expectations.
• Design and implement client strategies to optimise member engagement and meet MBFI obligations.
• Deliver engaging presentations and seminars to diverse audiences in person and virtually.
• Empower the team to drive continuous improvement initiatives and system adoption, optimising strategic outcomes and enhancing the employer experience.
• Promote the use of customer relationship management (CRM) systems and facilitate seamless transitions to new or related systems.
• Lead and inspire the team, fostering a culture aligned with Rest's values while promoting engagement and capability development.
• Collaborate with internal teams to ensure coordinated service delivery and alignment with strategic objectives.
• Drive a high-performance culture to ensure consistent achievement of team and individual key performance indicators (KPIs).
• Stay current on the workplace superannuation landscape and collaborate with the Member Team to develop strategies that meet or exceed market standards.
• Contribute to the broader Workplace Super leadership team by sharing market insights and leveraging data analytics to identify growth and innovation opportunities.
• Report on overall business performance regularly and represent the team in internal Senior Leadership Team (SLT) or Executive Leadership Team (ELT) forums as required.

We are currently seeking a Junior Accounts Officer to join our Real Estate Management Finance team based in the heart of Sydney’s CBD. Your primary responsibility will be to receipt large volumes of tenant payments and action email enquiries.

Your duties will include:

• Receipt large volumes of tenant payments
• Manage large volumes of emails, responding to tenant and internal client queries
• Daily bank reconciling
• Payment and suspense reconciliations
• Work collaboratively with the broader team to deliver memorable service

Are you a highly motivated and experienced Conveyancing Paralegal with a passion for ensuring compliance? 

In this role, you will play a vital role in supporting our Legal and Compliance team by applying your Conveyancing expertise to ensure adherence to all relevant regulations and best practices. You will identify and address any compliance risks that may arise, and work proactively to mitigate them by liaising with the Legal Director. 

Our ideal candidate will:

• Conduct file audits to ensure compliance  
• Manage post-settlement queries and ensure timely resolution 
• Provide training and support to our team  
• Liaise with external parties  
• Stay up-to-date on relevant legislation and industry best practices 
• Contribute to the continuous improvement of our compliance framework 

Your experience and skills

• Minimum 5 years of experience in a legal or conveyancing role 
• Strong understanding of property law and conveyancing practices in Queensland 
• Experience with Actionstep (advantageous) 
• Excellent analytical and problem-solving skills 
• Strong attention to detail and accuracy 
• Exceptional communication and interpersonal skills 
• Ability to work independently and as part of a team 

Why bytherules?

• Attractive remuneration package and conditions with annual salary reviews 
• A great team culture with low staff turnover 
• The opportunity to work for a leading property law firm in Australia 
• A hybrid work model offering work-from-home flexibility 
• Be part of a company that values professional development and growth 

What's next?

If you are looking to accelerate your learning and career trajectory and like what you've read so far, please click ‘APPLY’ and attach a cover letter and updated resume.

Note: To be eligible to progress in your application, you must be permitted to work in Australia on an unrestricted basis. Applications from agencies are not accepted at this time.

ABOUT THE COMPANY

The best of all worlds: join Avolution, a highly regarded, worldwide, financially sound and growing Enterprise Architecture Software company. Founded in 2001 and with offices in Sydney, Singapore, London, Northern Virginia, Canada and South America. Avolution is established as an industry leader in its Gartner Magic Quadrant and other industry reports. Be part of a smart, friendly team, and use your skills and initiative to drive growth. Benefit from our culture which is described by employees as collaborative, flexible, and supportive.

Avolution is a globally recognised leader providing Enterprise Architecture solutions. Avolution helps organisations understand and plan their business execution and strategic initiatives across all functional areas using enterprise modelling, visualisation, and analytics. Avolution is a B2B SaaS business with truly global reach, serving over 300 customers across more than 45 countries. The company is supported by Avolution’s 75-person team, operating from seven offices around the world. In December 2024, Whiteoak private equity made a major investment in Avolution with a view to accelerating innovation and driving growth.

ABOUT THE ROLE

We are seeking an experienced global CFO, capable of building, organising, driving, and scaling our finance function globally. We are entering a new growth phase from a founder-led organisation to a truly global organisation. This role is critical in establishing the right discipline, rigour, and rhythm for the business now and into the future. This is a true partnership role with the CEO, the leadership team, and will involve regularly reporting to the board.

Responsibilities

• Overall management of the company’s financial position and financial decision making
• Passionately connected to the company’s goals of revenue growth, profitability and organisational scalability
• Developing financial strategy: Create and implement financial strategies, policies, and procedures to achieve the company's financial goals
• Drive automation: Ensuring our company is streamlines, productive and efficient with real time data and reporting
• Forecasting: Provide accurate, actionable and accountable forecasts
• Managing budgets: Work with the LT to develop and land budget proposals
• Data analysis: Own and create operational data to identify areas for cost reduction and process improvement
• Treasury and Cash management: Ensuring the optimal working capital timelines and mix without compromising working capital
• Managing the relationship with Auditors, Banks, Tax Authorities, and other external authorities ensuring that Avolution meets all requirements and compliance obligations globally.
• Strong understanding of Australian and international taxation as relevant to a global SaaS business.
• Strong understanding of Australian Accounting Standards and experience leading successful annual company audits within a specified timeframe.
• Managing risk: Perform and drive the company’s risk management plans and actions. Ensuring all relevant Board policies and procedures are adhered to.
• Own the company’s financial reporting: Ensure financial reporting is accurate, timely, and compliant with all regulations in all geographies. Responsible for the delivery of all shareholder reporting.
• Develop, review, and monitor client contracts to ensure deals adhere to sound financial analysis for positive commercial outcomes Avolution.
• Deliver support to commercial/partnership teams to enable tracking, monitoring, and delivery of key SaaS model metrics and embed into team and individual KPIs and performance management frameworks.
• Managing finance personnel: Manage accounting procedures and supervise financial personnel. Build a great team.
• Advising on long-term planning: Advise on long-term business and financial planning. Facilitate linking of strategy through to financial outcomes and business modelling.
• Representing the organization: Represent the organization in appropriate forums and being able to comment on the financials.

ABOUT YOU

• Global CFO experience ideally in the software industry
• Ability to work a trusted business partner to CEO
• Experience in high growth environments
• Familiar with SaaS economics
• CA or CPA qualified
• Hands on, energetic and execution focused attitude
• Able to get into the detail and lead from the front
• Ability and appetite to rebuild processes and reporting from the ground up over the initial 100+days.
• Results orientated with a focus on execution – ‘get the job done’.
• Experience in board reporting
• Has built and led great teams
• Technologically proficient and can drive operational agenda
• Objectivity, intellectual horsepower, rigour and discipline
• Able to travel

You will be part of a smart, friendly team and have additional benefits including:

• Flexible working
• 20 days annual leave + public holidays
• 1 day of birthday leave per year
• Up to 12 weeks of paid parental leave
• Annual IT spend budget

You may have experience of the following: Global CFO, Finance Director, Head of Finance, VP of Finance, or similar.

All applicants must have the right to work in Australia. Avolution is an equal opportunities employer.

About the Opportunity 

We are looking for a talented individual with the right skills and knowledge who want to join in our mission of ‘being by your side for life’ to positively impact Australians.

In this role you will,  

• Perform claims administrative tasks in support of the Case Managers

• Participate in the development of improved procedures for the administration of claims

• Receive initial notification of claims and implement action, check policy status, record on system and send claim forms

• Acknowledge receipt, make up claim file, attach underwriting documentation and attach applicable policy wording

• Arrange periodical benefit payments and payment of service provider accounts

• Process claim payments following instruction from the Case Manager

• Co-ordinate Surveillance, Rehabilitation and Independent Medical Examination referrals 

ob Description

Are you an experienced ARO with the ability to manage all things aerodrome, and provide exceptional customer service at a remote sites level?
Sodexo is currently seeking an Airport Reporting Officer to join our team. The Airport Reporting Officer role is fly in, fly out of  Perth, WA Working 8 days on and 6 days off, 11 hours per day at various Aerodromes. 
 

What do our ARO's do on site?

As part of our remote site team you will contribute extensively to the effective day to day operations of the site Aerodrome which will include the following duties.

• Ground handling duties
• Passenger checks ins
• Compiling manifests and other admin duties
• Aircraft Ground support
• Aircraft refueling
• Aircraft serviceability checks 
• Lighting and Runway checks 
• Facility Cleaning and maintaining aerodrome buildings and grounds

This is a dual role also working within the Service Attendant team and will be working in the following departments;

• Housekeeping
• Catering
• Industrial Cleaning
• Retail

To be successful, you’ll need:   

• Current Aerodrome Reporting Officer License
• Dangerous Goods Certificate 
• National Jet Express credentials and experience – desirable
• Baggage Handling credentials and qualifications – desirable
• Senior First Aid
• National Police Clearance (or the ability to obtain one)
• Able to undergo a pre-employment medical, including drug & alcohol testing
• Drivers License (mandatory)
• Forklift ticket and bus driver qualifications - desirable

Why choose Sodexo?  

Sodexo is a people business, employing over 400,000 people worldwide and thousands in Australia. Our employees, who personify Sodexo's unique values of Service Spirit, Team Spirit and Spirit of Progress, are our greatest asset through their commitment and dedication.   

Working with Sodexo is more than a job; it’s a chance to be part of something greater because we believe our everyday actions have a big impact. With us, you belong in a company that allows you to act with purpose and thrive in your own way. We are always looking for people to join our team and help us create a lasting impact on individuals, society, and the planet.

At Sodexo, we are a proud Equal Opportunity Employer and encourage applications from all applicants regardless of age, race, sex, ethnicity, religion and beliefs and people with disabilities.   

We offer a competitive salary, many development opportunities and an outstanding benefits and recognition program!    

The Opportunity

As the Customer Service Officer you will be part of a team that ensures we deliver on our Customer Promise to never run our customers out of fuel. You will utilise stock readings to anticipate capacity for your customers and customer order requests against truck and driver schedules, to ensure that deliveries are carried out in full, on time as per our scheduled delivery runs. You will play an integral role in ensuring 100% customer contact and customer delivery requests and queries are responded too in full, on time and in the most efficient manner.

Key responsibilities include:

• Managing run schedule and customers for specific areas of the NT, including daily dip records and ordering for VMI sites/depots and customers.
• Receiving and entering of fuel and oil orders.
• Maintaining customer order and contact records.
• Create a safe, efficient and sustainable delivery schedule.
• Analyse daily stock readings to anticipate tank capacity and delivery requirements for VMI customers.
• Schedule delivery times to meet site and customer needs, avoiding peak times wherever possible.
• Ensure 100% customer contact for scheduled fuel runs and manage/maintain customer tank, contacts and order history on run sheets.
• Work collaboratively and cooperatively with Logistics/Fleet controllers to execute the delivery schedule.
• Maintain communication with operations and receiving sites/customers to manage fuel delivery and scheduling expectations.
• Understanding of required run areas and frequency of scheduled runs.

Join our team in Norwest as a Business Support Officer. From managing office facilities and ensuring everything runs smoothly to providing essential administrative assistance, your contributions will help drive our success. If you're passionate about creating a well-organized, efficient, and welcoming workplace, we want you on our team!

Key responsibilities:

• Director of First Impressions, be the face of our team in a collaborative environment, welcoming our clients and supporting staff members
• Meeting and greeting visitors and clients, answering phone calls
• Systems all-rounder, understand our different systems and guide staff to subject matter experts such as IT or Finance Team when queries are raised
• Assist our quality assurance team in conducting project audits at the direction of our HSEQ Leader
• Health and safety champion, as a health and safety representative, manage the emergency response and workplace inspection audits
• Supporting the coordination of office and corporate functions 
• Kitchen duties, including maintaining a clean and organized space, restocking supplies, and assisting with staff catering needs
• Employee Inductions, onboarding and offboarding administration tasks
• Assisting in organising travel and accommodation
• Coordinating deliveries and mail
• Coordinating training, email communication, room bookings
• Updating and filing documents
• Assist with organising staff photos, business cards.

This role will be based full time in the office in Norwest.

Founded in 2017, we are dedicated to fostering an ecosystem of seamless resource exchange, where efficiency and precision are paramount. With cutting-edge solutions, we empower businesses to thrive and individuals to unlock their full potential. Committed to high-tech innovation, we are actively reshaping the future, one Byte at a Time.

We are seeking an experienced and detail-oriented IT Procurement Officer to join our team in Australia. In this role, you will be responsible for sourcing and procuring IT products and services that meet our business objectives. Your role will involve negotiating contracts, fostering strong relationships with vendors, and ensuring compliance with procurement policies. Leveraging your expertise in IT procurement, communication, and analytical skills, you will play a critical part in driving efficiency and cost-effectiveness in our procurement activities.

Responsibilities

• Conduct in-depth research to identify and source the best IT products and services that align with the company’s needs and goals.
• Negotiate pricing, terms, and contracts with vendors and suppliers to secure optimal agreements.
• Build and maintain strong relationships with vendors and suppliers to ensure reliable and efficient service delivery.
• Collaborate with internal departments to ensure IT purchases support overall business objectives and operational needs.
• Monitor and ensure all procurement activities comply with company policies, regulations, and standards.
• Track, analyze, and report on procurement activities, costs, and outcomes to ensure transparency and continuous improvement.

• Bachelor’s degree in Supply Chain Management, Business Administration, or a related field.
• Proven experience in IT procurement or supply chain management, with at least 2+ years of experience, ideally in a large and complex organization.
• Strong knowledge of IT products, services, and procurement best practices.
• Excellent communication, negotiation, and interpersonal skills in both English and Mandarin.
• Strong analytical and problem-solving skills with attention to detail.
• Ability to work collaboratively across departments and manage multiple priorities in a fast-paced environment.
• Experience with tools such as Atlassian Jira Asset Management and Confluence is highly preferred.

• Hybrid working arrangement.
• Celebrate your tenure with us! Receive generous milestone anniversary gifts that grow with each year of service.
• Join a vibrant workplace culture with fantastic team-building activities, fostering camaraderie and collaboration among colleagues.
• Prioritize your well-being! Access our Flexible Spending Account (FSA) for various health and wellness needs.

DOF is a global leader in providing services to the offshore industry.

DOFs core activities are vessel ownership, vessel management, project management, engineering, vessel operations, survey, remote intervention and diving operations. DOF offers a full spectrum of top-quality offshore services to facilitate an ever-growing and demanding energy industry.

The company’s main operation centers and business units are located in Norway, UK, USA, Singapore, Brazil, Argentina, Canada, Angola, and Australia.

Are you our new Injury Management Coordinator?

DOF is currently seeking an experienced and dedicated Injury Management Coordinator to join our team In Perth on a part-time basis - 3 days a week.

As the Injury Management Coordinator, you will coordinate and manage the Injury Manage process and Return to Work Program for the APAC region. Tasks will include, but is not limited to:

• Proactively managing the Injury Management Process and Return to Work Programs for DOF - APAC within relevant legislative and company guidelines.
• Ensuring the relevant Country, State or Territory specific Worker’s Compensation legislation is adhered to.
• Managing work and non-work related injuries or illnesses to deliver the best outcome to the employee and Company.
• Managing insurance claims in conjunction with Insurance Specialist and aligned with the DOF Claims process.
• Liaising with the company appointed workers compensation insurers and brokers to ensure there is continual high level strategic analysis of claims to help mitigate costs and ensure workers resume their normal duties as soon as practicable.
• Assisting the HSEQ management team with claim analysis to identify the agency of injuries to address shortfalls.
• Attending claims reviews with insurers on a quarterly basis ensuring effective management and coordination of work-related injuries and illnesses.

• Minimum 5 years of experience as an Injury Management Coordinator, including Return to Work Programs in a similar role
• Experience in SOLV Injury management Software essential
• In-depth knowledge of workers' compensation laws and regulations
• Experience in the Oil & Gas sector will be highly regarded but is not essential.
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Strong attention to detail and ability to manage multiple tasks simultaneously
• Proficient in Microsoft Office suite
• Allied Health qualification - Physiotherapist, Occupational Therapist, Exercise Physiologist, or similar
• Certificate in Worker’s compensation and Injury Management (desirable); or
• FNS41915 CERT IV in Personal Injury Management (desirable)

Who we are

At DOF, what we do is as important as the way we do business – our operations are safe, legal and ethical, everywhere we do business. The DOF team treat each other and our surroundings with RESPECT, INTEGRITY and strive for EXCELLENCE in all we do. All our employees are expected to have a drive for results and solve problems, but not without showing integrity and focusing on communication along the way.

Our Values video

We offer all our employees the benefit of working in a safe and supporting environment, where all are treated with dignity and respect.

Your salary will be commensurate with your qualifications and experience.

If you believe you have what it takes; share our values and want a career working with DOF, we encourage you to apply. Please upload your Resume and Cover Letter to this vacancy at below link, addressing the requirements of the role.

Shortlisting of candidates will commence immediately.

DOF is an equal opportunity employer and a values-driven organisation that embraces diversity with "Respect" as one of our five DOF values. The successful candidate will thrive in a corporate office of a global company among colleagues and stakeholders from different countries and cultures.

We are looking for a Scheduling Officer with a positive attitude, customer focused mindset and a strong drive to deliver, optimal logistic scheduling of services and care appointments to our Home Care clients. The position is on a full-time basis and will be based in our Launceston TAS office.

Who we are:
As a proud not for profit organisation since 1922, Respect Aged Care serves older residents through our high standard of care and community. Our focus is on giving back to older adults by fostering communities of belonging. Headquartered on the northwest coast of Tasmania, our philosophy is: Everyone deserves the right to a life well-lived, with dignity and respect.

Our organisation is constantly growing, with many homes and thousands of residents and employees across Victoria, New south Wales and Tasmania. Respect also has home care services in multiple states, and more than 700 units in different retirement villages and independent living communities.

The position:

The Scheduling Officer is responsible for the proficient and timely allocation of a team of Home Care Assistants to deliver client care and support in alignment with clients’ needs and preferences and a range of program requirements within the home care setting. The role is also responsible for maintaining timely communication with clients, families and field staff about changes to rosters and/or allocated staff.

The Scheduling Officer is an important role within the Home Care team that enables the service to deliver care and supports to clients ensuring compliance with the Aged Care Quality Standards, industrial relations legislation and client service agreements.

Responsibilities:

• Serve as the primary point of contact for all rostering enquiries and duties
• Coordinate all rostering requests ensuring they are completed accurately and in a timely manner to reflect client requests, within scope of role
• Update and maintain roster changes to ensure accuracy
• Emphasis on maintaining a roster with over 90% permanent staff, optimising employee utilisation based on their availability and capacity.
• Ensure permanent rosters are published at minimum 2 weeks in advance
• Effectively manage of non-billable hours including but not limited to kilometres, overtime, and training
• Ensure that new Respect Home Care client services and schedules are established within agreed-upon service level agreements
• Monitor hours worked by Home Care Assistants to ensure they are working within the scope of industrial relations obligations across Enterprise Agreements and/or relevant employment awards
• Demonstrates a high level of customer service to clients, general public and staff in a prompt, professional and effective manner
• Communicate sensitively, openly and effectively with clients, their families/carers and/or advocates, substitute decision makers and other staff including providing prompt, courteous and relevant responses
• Understand cultural and linguistic differences that may present barriers to CALD clients accessing and receiving appropriate support
• Adhering to policies, procedures, and professional standards, including the Aged Care Quality Standards the Aged Care Quality Code of Conduct and Standards, the Home Care Packages Program
• Act, report, and document hazards, incidents or SIRS as per Respect Incident Management policies and procedures and Home Care Package Guidelines
• Contribute to continuous improvement initiatives and safety culture, facilitate and participate in client conferences
• Ensure timely management of finalising schedule inputs into timekeeping as per fortnightly payroll cycle
• Other duties as required

Essential:

• Demonstrated expertise in scheduling and workforce planning, ensuring the development of effective schedules that account for employee availability and organisational compliance
• Experience in assisting with inquiries, including the administration of roster changes, cancellations and leave arrangements.
• Excellent attention to detail and accuracy in scheduling and data management.
• Proficient in using scheduling software or workforce management systems.
• Proven ability to work independently, make sound judgements, and prioritise tasks in a fast-paced environment.
• Demonstrated understanding of risk management protocols, covering hazard identification and incident management
• Proficient computer and information management skills
• Current National Police Certificate (or ability to acquire)

Desirable:

• Certificate III in Business Administration (or similar) or equivalent experience in the workforce
• Sound knowledge of Home Care and/or Aged Care industry including exposure to the Aged Care Quality Code of Conduct, Aged Care Standards & accreditation process
• Experience working in rostering services in a large multifaceted organisation

We will be reviewing and assessing applications as they are received, so early submission is encouraged.

To be considered for employment with Respect, each candidate must satisfy the legislative requirements of Aged Care Worker Screening to ensure suitability to work in the aged care industry.

What we can offer you:

• Competitive Salary + Super and entitlements.
• Maximize Your Benefits: Get Up to $18,550 in Not-for-Profit Salary Packaging Incentives per FBT Year!
• Meaningful work in a growth-driven organisation.
• A healthy and positive workplace culture.
• Discounted private health insurance

Join Centorrino Technologies: Innovate, Grow, and Thrive with Us!

At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2024 and one of the Best Places to Work Medium Size in Australia for 2024, with an outstanding eNPS score of 68. And we’re not stopping there.

We’re excited by the fact our team is continuing to expand. And, as we continue to grow, we’re on the hunt for a Desktop Support Officer to join our team to deliver high quality, onsite technical support to our customers. The role is full-time and will require you to be onsite at our customer site.

Your role will be to provide friendly and knowledgeable support to customers with a positive, can-do attitude. You will have the opportunity to interact with a wide array of technology which includes both mac and pcs, tablet devices, server systems, network infrastructure and voice platforms although the bulk of the server and network elements will be managed by our specialist teams.

Here's what you'll be doing:

• Ensuring the smooth day to day operations of the customers operations.
• Personable with end-users developing a friendly bond with customers.
• Collaborating with your colleagues to determine any processes that requires improvement or can be handled more efficiently.
• Seeking customer feedback on your performance and take an active approach in attempting to continuously improve these results.
• Identifying problems or requests which don't have an existing process and collaborate with your peers to develop and implement one.
• Ensuring documentation and procedures are always up to date.
• Taking ownership of day-to-day technology issues and dealing with external 3rd party organisations.
• Collaborating with your peers in other teams across our business to ensure a successful outcome for the customer.

Here’s what you’ll bring:

• A passion for providing exceptional customer service, demonstrated through your ability to help people fix technical issues with their computers and other technology devices – even with your own family's devices.
• A keen interest in technology and a strong desire to ensure that all technology is functioning optimally. You will be willing to learn new technology solutions and concepts to confidently liaise with staff and external vendors.
• Effective communication skills when troubleshooting technical issues. You will be able to remain calm and articulate, providing clear explanations of the problem and preventative measures.
• A positive attitude and can-do mindset, fostered by your proven track record of helping others resolve technical issues.
• Excellent verbal and written communication skills, allowing you to effectively communicate with a wide range of stakeholders.
• Flexibility in handling unusual situations, such as staying back later or adjusting work schedules, to accommodate out-of-the-ordinary circumstances.

Why You'll Love Working Here:

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

• Hybrid working (for majority of our roles) with team anchor days to support collaboration.
• Extensive training and development opportunities that enable continual growth as part of your career planning.
• Extensive discounts and benefits to maximise your money.
• A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
• Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.

CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds.

Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.

Responsibilities will include but are not limited to:

• Liaising with customers to book appropriate medical specialists for appointments 
• Scheduling of appointments
• Maintaining busy inboxes, with queries and appointments services
• Providing administrative and operational support to medical specialists
• Providing information and advice to customers, or prospective customers
• Undertaking other tasks assigned including reception duties,  file preparation, engaging with customers, liaising with medical specialists, invoicing and supporting the greater team in general

Hi. We’re OFX, a global provider of online international payment and money management services. Our journey is one of exciting growth and transformation, revolutionizing how businesses and individuals move and manage money globally. We're evolving into a global payment solutions provider, enabling businesses to streamline their global financial operations, improve control, reduce costs and achieve more. Our new Business Platform offers clients real-time visibility and controls over their payments, expenses, approval workflows and reconciliations to help make business easier.

At OFX, you’ll have the opportunity to bring your expertise to life, collaborate across disciplines, and be part of a team shaping the future of global money management.

Purpose of your Role

Reporting to an Operations Team lead within Payment Operations, the Settlements Officer will be responsible for various tasks spanning the Payment Ops group including but not limited to, incoming and outgoing payment reconciliation, outward payment batch processing, Investigation/Trace/Recall of customer funds in accordance with company policies, and commercial and consumer team requirements.  Daily calculation of funding requirements to ensure sufficient balance in Accounts to meet daily payment obligations.

This position is accountable for contributing to effective Operations & Settlements procedures and processes that balance OFX’s operational, financial, and reputational risk associated with its incoming receipts, outgoing payments and global payment methods.  The Settlements Officer supports ‘direct to client’ focused practices that position OFX for scalable, profitable business growth.

This role is also responsible for the day-to-day enquiries from internal service and dealing teams in relation to operational issues, which include the receipt and settlement of customer transactions, investigation of payment instructions, status of payments and location of funds.

What you do

• Performing daily incoming payments reconciliations
• Perform outgoing payment processing operations and payment exceptions
• Serve as contact for internal and external stakeholders, while responding to and escalating issues appropriately
• Perform unallocated funds procedure and processes
• Analyze and drive to completion open items as they relate to payments and investigation activities
• Customer and bank liaison as needed for investigation of payment instructions or location of funds
• Continually review back-office operations for continuous process improvement and automation; support strategic initiatives including definition of process, controls and associated system requirements
• Ensure policies and procedures are followed to mitigate risk and fraud
• Liaise with financial institutions and assist in payment resolution
• Communicate efficiently with Global Treasury and Cash Management teams to ensure incoming receipts from and outgoing payments to customers are accurately managed and forecasted in cash balances.
• Align with the corporate strategy and priorities; actively participate in the development of the department’s procedures and processes and continuous improvement
• Ensure all documentation is updated and accessible, service levels are maintained, and adhere to all established procedures and controls
• Understand the competencies required for successful job performance and utilize this knowledge to coach and develop team members as well as to identify training needs
• Energize and inspire colleagues – generating excitement, a sense of pride, and a drive to excel
• Build and maintain relationships at all levels both within and outside the organization
• Identify ways to improve productivity and efficiency, while also utilizing relevant internal technology to efficiently manage Operations needs and deliverables
• Work together with the other colleagues in the Operations department globally to create a cross-functional, collaborative, high-performing team
• Monitoring of internal and customer email mailboxes and responding in a timely manner
• Assist with ad-hoc projects and IT change requests

Be a pro-active team member and assist with all aspects for finance. 

-Accurate and timely supplier invoice data entry.

-Correct general ledger coding of supplier invoices.

-End of months accruals and journals.

-Answer debtors' enquiries promptly. 

-Daily bank reconciliations. 

-End of month reconciliations.

-General administration including e-filing. 

Overview of the role:

To manage balance sheet risks and maximise the value of our investment assets, TAL is expanding its investment capabilities including the implementation of a new Target Operating Model. This is an exciting role, offering the ability to build capability, shape outcomes and add significant value. The role will work closely with the Head of Investments (general account) & ALM and be responsible for investment strategy and portfolio management. The focus will be rates and credit investments and will require a strong understanding of asset-liability management and life insurance regulatory capital standards. 

Key Accountabilities:

Investment strategy

• Clarifying investment objectives and quantifying risk appetite including via senior executive and/or Board workshops
• Designing capital efficient, liability-driven, investment strategies that achieve investment objectives
• Providing advice to Risk on appropriate targets and limits
• Portfolio structure design including the optimal mix / diversification of strategies / exposures
• Provide advice to the business on investment elements of product design (including Retirement Income)
• Analysis of competitors’ investment strategies and performance

Portfolio management

• Investment risk management, ensuring ongoing compliance with limits
• Investment manager benchmark design
• Investment market and economic research
• Dynamic exposure management including active credit and duration positioning
• Derivative overlay implementation when applicable (including CDS and bond futures)

Collaboration and stakeholder engagement

• Draft Board and ALCo papers
• Present to various internal forums and executive committees
• Interact with senior executives including the CFO, Appointed Actuary, Chief Risk Officer, etc.
• Ongoing collaboration with external investment managers and where necessary provide robust feedback and challenge
• Provide advice and mentorship to the broader ALM team

As a member of the Safer Gambling team, you will play a key role in monitoring and ensuring the well-being of our customers by analyzing their transactions and account behaviour to identify potential indicators of problematic gambling. Your primary responsibility will be to detect early warning signs of risky behaviour, intervene when necessary, and provide support to those customers who may be experiencing difficulties with gambling.

In addition to your core duties of analysis and intervention, you will have the opportunity to work closely with customers who exhibit concerning behaviour, offering guidance and assistance to help them make informed decisions and take the necessary steps toward safer gambling practices. This may involve educating customers on available tools and resources, such as self-exclusion or deposit limits, to help them maintain control over their gambling activity.

Through your contributions, you will help shape the company's commitment to responsible gambling, ensuring that we uphold the highest standards of care and customer support. This role is perfect for individuals who are passionate about promoting safer gambling practices and want to make a meaningful impact within the industry.
 
Where and how you can work 
This role is based in Brisbane, Australia (HQ). At Entain AUS & NZ, we value a flexible work environment and support a hybrid working model, allowing employees to spend two days a week at the office, ensuring work-life balance and individual preferences. 
 
Please note: This role requires flexibility beyond the standard Monday to Friday, 9-5 schedule.  
 
Your day-to-day.  

• Monitor customer behaviour using data monitoring systems and manual reviews of transactions.  
• Offer assistance for inquiries related to safer gambling.  
• Engage with customers exhibiting signs of potential problem gambling.  
• Manage customer self-exclusion requests.  
• Act as a point of contact for distressed customers and their families, providing support.  
• Collaborate closely with internal stakeholders and teams.  
• Complete daily administrative tasks. 

 
 
What you’ll bring 

• A great attitude and a willingness to learn. 
• Effective communication and interpersonal skills, including active listening.  
• Strong analytical skills, including the ability to draw conclusions from different information sources. 
• Proficiency in managing and handling sensitive information with utmost confidentiality. 
• Demonstrated ability to express empathy and understanding towards diverse client personal situations.  
• Familiarity with IT concepts and tools is essential. 
• Knowledge of both the wagering industry and safer gambling practices or the ability to develop such knowledge. 

Entain Lifestyle 

• Embrace your need for a work-life balance through our 6 weeks of annual leave.   
• Celebrate the joy of starting a family with 12 weeks of paid parental leave. 
• Indulge in a range of wellness benefits through our wellness calendar, including, heavily subsidised gym memberships and other paid-for services. 
• Enjoy the convenience of a free onsite barista and a fully stocked fridge and pantry, ensuring breakfast and lunch are taken care of. 
• A wealth of learning and development opportunities, empowering you to broaden your expertise and achieve professional growth. 
• Company-wide events designed to honour and celebrate the outstanding achievements of our exceptional team.  
• We LOVE Entertainment, and Racing and Sports are at the heart of everything we do. So, it only makes sense that we provide access to staff giveaways to sporting and racing events. 

Who are we?  
At Entain Australia & New Zealand, we're on a mission to revolutionise the world of sports and gaming venue entertainment. We're the home of Australia and New Zealand's best gaming and tech talent, with a passion for pushing boundaries and creating unforgettable experiences. 

We have a host of leading brands under the Entain umbrella – our customers can experience the best of sports betting and entertainment with Ladbrokes Australia and neds, where together they provide thrilling avenues for sports enthusiasts and racing aficionados alike. Through Entain Venues, our venue partners offer non-stop entertainment through our line-up of brands from the Australian Poker League and SportsPick to the challenges of InnQUIZitive and many more.  

We're also proud to support racing and sport in New Zealand through our 25-year strategic partnership with TAB NZ. The TAB brand in New Zealand connects enthusiasts to the heart of the action, whether it's horse racing, greyhounds, or a variety of thrilling sports. 

As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion, or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide support for you to express your views and make a positive difference. 
 

For more information, please reach out to us at [email protected] or hit apply now. 

This role reports to the Senior Director, Global Employee Customer Management Leader.

The successful candidate will be responsible for day-to-day operations of a well-established regional SME team within our Global Customer Support organization.

This includes providing in-person leadership to managers, technical support engineers, interfacing with Development on customer impacting enhancements and fixes, recruiting and development of support staff, and meeting or exceeding SME team key performance indicators.

The successful candidate will also have responsibility for leading efforts in developing and implementing world class technical support services, knowledge base content, best practices and methodologies to deliver unsurpassed service and support.   

Responsibilities 

• Listen and drive the best possible internal employee experience and to recruit and retain the best technical talent possible
• Partner with local leadership both within and outside the support organization to provide an exceptional Customer and case support experience including real-time phone and web channels
• Develop and effectively drive local initiatives to help meet our Global Customer Support objectives as measured through key results including Customer Satisfaction, Time to Relief/Resolution (TTRf/TTR), aging backlog, NPS, engineer productivity, and to keep customers informed through the case relief process Responsible for People Management, including managing multiple managers, hiring, improving productivity, promoting employee morale, allocating and utilizing resources efficiently, motivating teams, and managing attrition and training.
• Participate in and provide oversight to Change Management as it relates to Customer and Technical Support.
• Own and bring to conclusion, customer escalations by working with cross-teams in Support, Development, and Operations teams
• Drive daily case management success from detection to resolution and dissatisfaction issues for customer accounts leading to ongoing enhanced customer experiences.
• Represent the Platform, Product and ServiceNow effectively with internal and external customers.
• Understanding the ServiceNow platform and its components
• Manage major operations outages and communications to the customers. Participate in weekend and holiday on-call rotation as required.
• Evaluate current processes, technology, and organizational skills to identify areas of improvement and opportunities for advancement. 
• Lead by example to cultivate and maintain a culture built on teamwork, collaboration, and customer focus.
• Manage the company’s and department’s vision, goals, mission and values.