What you get to do in this role

• Utilise your profound knowledge and experience in managing and exceeding Support KPIs and critical Technical Support Metrics including Customer Satisfaction, Time to Relief/Resolution (TTRf/TTR), reducing backlogs., increasing efficiency, and implementing/upholding change management, etc.
• Partner with other regional leaders to define and implement strategies to improve customer experience and grow and develop teams.
• Own and bring to conclusion high-impact customer escalations by working with cross-teams.
• Provide quarterly business updates to Senior Leadership.
• Drive case management success from detection to resolution and dissatisfaction issues for customer accounts leading to ongoing enhanced customer experiences.
• Manage major operations outages and communications to customers.
• Evaluate current processes, technology and organizational skills and drive improvements that will enhance customer and employee experience.
• Lead by example to cultivate and maintain a culture built on teamwork, collaboration, and customer focus.
• Manage to the company’s and department’s vision, goals, mission and values.
• Participate in weekend and holiday on-call rotation as required.

• Bring your passion and feel the energy!
• 24 Month Fixed Term opportunity.
• Join the Endeavour Group Optimisation team and deliver sustainable cost and value outcomes for the business.

Reporting to the Group Services Optimisation Lead, the Business Improvement Lead is responsible for delivering sustainable cost and value outcomes for the business.

This role will lead end to end business, operation and process diagnostics across our Endeavour Drinks business which will include finding ways to optimise and uplift process capability and provide a roadmap for business improvement and workforce development.

Sound good? Read on.

Here is a taster of what you can expect in this role:

• Identify value creation/optimisation opportunities for target business or functional areas (focus on property, network and third party spend areas).
• Support the development of a project pipeline enabling bottom line business benefits.
• Review baseline operations profile, ways of working and processes relevant to target spend area.
• Define business problems and develop early hypotheses on potential opportunities. Validate hypothesis with key business stakeholders.
• Provide understanding and insights into business transformation, process and organisational design and change management and develop presentation of findings for steering committees at a senior management level, develop and manage regular progress status reports.
• Design and implement new operating models; including people, process, and technology to support opportunity hypothesis.
• Support the delivery of transformation projects within a specified time frame and drive the implementation of the opportunities to achieve improved systems, processes, procedures and best practices.
• Support the delivery of process change that challenges the cost of doing business, by identifying and valuing opportunities for improvement. 
   

This role supports the Finance Business Manager in our Issuing Product Domain by providing quality financial advice, modelling, reporting, budgeting, forecasting and other financial functions to support all key strategic projects across Cuscal. 
   
The responsibilities in this role include: 
   
Monthly Reporting: 

• Responsible for full end to end (E2E) accounting for all strategic projects.  

• Steering committee reporting packs for all strategic projects. 

• Presentation of project financial reporting to steering committee members as required.  

• Benefit realisation reporting for all strategic projects on a monthly basis. 

• Preparing and posting project journals as required. 

Forecasting & Budgeting 

• Prepare and maintain project budget / forecast models as required  

• Analysis of inputs, particularly transaction drivers (or similar) 

• Prepare reporting on budget / forecast submissions, including performance against target and variance analysis  

• Monthly reforecasting for strategic projects, both cost and benefits. 

Decision Support: 

• Assistance with preparation of Project Evaluation Models, Project Business Cases and other governance artefacts as required for strategic projects and other projects as required.  

• Build and maintain financial models. 

• Analysis and review of project forecasts and assisting Project Managers with financial analysis of projects.  

• Benefit and contract review for application of accounting standards. 

• Other ad-hoc financial analytical activities as required.  

• Assisting Project Managers and other Project community members with preparation of financial summaries for inclusion in business cases and other project documentation as required. 

   
About You 
In this role within our Project space the role requires the successful candidate to have strong analytical skills and be able to interpret and evaluate data.  You will also bring your strong financial modelling skills to the role along with your ability to understand business objectives and drivers and how they translate into financial measure. 
   
As the successful candidate you will have experience working in a commercial environment and previous experience working on projects. This role is a very visible one within Cuscal so you will get the opportunity to present to and work with key stakeholders.  
   
A relevant university degree will be essential with at least 4 years’ commercial experience and an understanding of resource costing methodologies will be highly regarded.             
   
Why Cuscal? 
We are in the rapidly evolving world of payments, and we are committed to providing a diverse and inclusive workplace where the very best talent in Australia chooses to work. We support our colleagues with flexible work arrangements through our hybrid model whilst also offering a wide range of educational, financial, lifestyle, health & wellbeing benefits. 
   
Next Step 
If you think this role is the right fit for you, we invite you to apply. Let’s explore who you are and what drives you. We’d love to share our vision for the future of payments sector. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. 

Cuscal does not accept unsolicited resumes from recruitment agencies and search firms. Please do not email or send unsolicited resumes to any Cuscal employee, location or address. 

As an Australia Post Business Lead, you will reconnect with long-term business and new customers alike! Making outbound calls, you will be speaking with our existing customer base to understanding their needs and providing tailored solutions to benefit their business. As well as that, you will also be calling our customer base to advise of updates and changes in their deliveries and services, doing check-ins and general communications that may affect their packages with Australia Post.

This is the perfect opportunity for anyone looking to start their journey with an entry level position, we know a new role can be stressful which is why the support will still be there even after you leave training!

What It Means to Be Part of Our Team: 

Minor Hotels is excited to introduce a newly created role for a New Business Acquisition Executive based in the Brisbane CBD. This national position offers a unique opportunity to drive direct corporate sales growth across Australia, focusing on identifying, qualifying, and developing new business opportunities. With a strategic emphasis on multiple market segments, including Meetings, Incentives, Conferences, and Events (MICE), this role will see you canvassing the local footprints of Minor properties to uncover untapped potential and create high-value partnerships.

In this B2B-focused role, you’ll collaborate closely with properties across the Minor Hotels portfolio to promote and utilise innovative lead-generation platforms such as Oaks Referral and Minor Pro. By engaging with hotel teams nationwide, you’ll not only educate staff on these tools but also inspire them to actively participate in driving new business opportunities. This hands-on, property-driven approach ensures you’ll be at the forefront of connecting local insights with corporate sales strategies.

Key Responsibilities Include:

• Develop and implement a targeted sales strategy focused on driving new business opportunities within the immediate vicinity of each property, ensuring active engagement and accountability from property teams.
• Identify, qualify, and cultivate new sales opportunities in the immediate area surrounding each property, collaborating closely with property representatives to drive results.
• Proactively engage potential clients through targeted outreach and secure site inspections and appointments to explore business opportunities.
• Promptly respond to Oaks Referral leads, ensuring thorough qualification to maximise conversion potential.
• Increase new business opportunities across multiple direct corporate market segments including MICE
• Undertake telemarketing, sales and marketing duties, public relations, as and when required, and maintain an active database
• Working clearly and effectively with the Director of Field Sales, General Manager’s and Hotel Managers to identify and drive revenue opportunities into their allocated clusters / properties  
• Maintain awareness of market rates for serviced apartments, specifically local competitor rates, and update Director of Field Sales as appropriate.

Are you an experienced P&C Advisor or Talent Acquisition professional looking to take your career to the next level? This is your chance to join a team where you’ll make a real impact on the employee experience while working on meaningful P&C and Talent Acquisition initiatives.

Our goal is to support the business by creating an incredible employee experience where people can grow, feel valued, be themselves, and do their best work every day. We achieve this by driving best-in-class initiatives around engagement, learning & development, and performance enablement.

What you’ll do

In this dynamic and versatile role, you’ll:

• Lead and support P&C initiatives: Play a key role in the design and delivery of P&C initiatives that drive engagement, performance and growth.
• Lead Talent Acquisition: Partner with Hiring Managers to manage the end-to-end recruitment process, ensuring we attract and hire top talent aligned with our values.
• Partner with stakeholders: Build strong and trusted relationships with key stakeholders across the business to provide expert advice on technical P&C matters, with a customer-oriented approach.
• Deliver exceptional employee experience: Identify opportunities to implement people-related initiatives to enhance engagement, build a positive culture, and foster a sense of belonging.

What is this role about?

The P&C Business Partner works directly with the business & the Senior Business Partner to implement the execution of the people agenda and strategy, the annual calendar of HR related activities.
This role has a blend of strategic and tactical responsibilities such as:

• Supporting a client group/s which will include end to end P&C support and sound guidance and advice. Provide one to one coaching to develop leadership capability, employee matters and performance management issues
• Tactical BAU activities across the organisation such as case management, workers’ compensation and performance coaching, learning and development and talent management
• Provide coaching to managers on employee matters and performance management issues
• Help drive consistency in employee experience and engagement. By supporting the Senior Business Partner in analysing data to identify pressure points
• Support the Senior HR Business Partner to execute cyclical activities relating to performance management, coaching, create data insights on people data, organisational development, workforce planning and learning & development.
• Lead/ be involved in P&C projects to continue to drive P&C’s value add and impact across Cuscal, undertake learning needs analysis and building learning pathways and journeys that align with the business needs.
• Provide advice and guidance to employees and leaders on P&C policies and procedures in employment conditions, industrial relations, wage, salary and benefit administration, Occupational Health & Safety, Superannuation and employee services.
• Revising and updating P&C Policies and procedures in line with changes to legislation and best practice.

This role involves the implementation of organisation-wide integrity strategies, programs, and systems, with a focus on managing associated risks and ensuring compliance with relevant regulations, industry standards, and internal policies.

The ideal candidate will possess a proven track record in the execution and continous improvement of integrity strategies within diverse environments, demonstrating a strong commitment to advancing ethical practices and regulatory compliance at all levels of the organisation.

Key Responsibilities:

• Implement group wide business integrity compliance framework, identify areas for continuous improvement and enhancement of strategies, programs, systems and processes
• Serve as the primary contact of business integrity for the Senior Leadership Team and provide leadership for the group business integrity team
• Prioritise multiple projects and responsibilities, efficiently and effectively deliver high performing programs, while maintaining positive collaborative relations with various senior stakeholders
• Advise business leaders on ethics and compliance matters and support decision-making. Facilitating relationships with key stakeholders including the Senior Leadership Team and Board.
• Function budget oversight and vendor management