As an Injury Management Specialist you will play a vital role in the recovery and rehabilitation of workers from our largest customers. Drawing upon your extensive experience and strong profile within the industry, you will deliver specialist services and strategic initiatives to deliver optimal health and return to work outcomes.   

As a valued team member, your responsibilities will include:

• Maintain quality across customer as per SLA requirements in regard to rates, costs and durations
• Implement services as per Customer SLAs
• Coach team member to undertake work in accordance with customer requirements
• Complete internal and external customer critical case reviews to drive strategy and good rehab on all claims
• Represent WFA at public forums and on various committees as required

• Full-Time | 1-Year Fixed Term Contract
• This hybrid role requires working across Melba offices in Lilydale/Cheltenham and from home.
• Join a values-oriented Human Rights Organisation

About Us:

Melba has been supporting the Victorian community for over 50 years. What began with three families in search of a different kind of day support for their children with disabilities, has become a mission to open a world of opportunities for people to live fabulous lives of their choosing. The human rights of the people we support are at the centre of everything we do.

We are seeking a Senior Business Analyst and Process Lead to play a vital role in delivering impactful programs that transform processes, systems, and outcomes for Melba.

What You'll Do

• Business Analysis & Process Leadership:
• Conduct detailed requirements gathering, process mapping (As-Is/To-Be), and gap analyses.
• Develop clear documentation, including business rules, customer journey maps, and process models.
• Identify, recommend, and support implementation of process improvements to achieve strategic goals.

Stakeholder Engagement:

• Facilitate workshops and meetings with cross-functional teams to define needs and solutions.
• Build strong relationships with internal teams, including IT, project managers, and change leads.
• Support business case development and align solutions with organizational priorities.
• Support Key Projects:
• Contribute to project scope definition under Agile and Waterfall methodologies.
• Assist in vendor assessment and evaluation processes.
• Provide training support, testing oversight, and documentation for successful implementation.

About You

• At least 5 years of proven experience in business analysis, process improvement, and project collaboration in medium to large environments.
• Familiarity with BPMN, UML, or equivalent process mapping methodologies.
• Strong analytical skills with the ability to elicit and document complex requirements.
• Advanced communication and stakeholder management skills, including executive-level engagement.
• Proficiency in MS Office Suite, Visio, and project tools like Miro or Asana.
• Experience in the care/disability support sector (desirable).
• Familiarity with the BABoK. CCBA or CBAP certified (desirable).

Requirements: A current NDIS Worker Screening and Working with Children Check (we can support you through the process of obtaining one or both checks if you don’t already have them).

Why Join Us?

• We are a human-rights, values-based, not-for-profit community organisation committed to providing services that support individuals with disability to lead everyday lives of their choice, if this resonates with you, come join us!
• Join a supportive and collaborative culture where your contributions make a real impact.
• Enjoy onsite parking and other benefits.
• Access to Not-for-Profit Salary Packaging.
• Flexible work arrangements, with the ability to work from home or the office.

Ready to Make a Difference?

Click "Apply" now and submit your resume. We look forward to meeting you!

We are an equal opportunity Employer and aim to ensure every individual is treated with dignity and respect regardless of their cultural background, ability, ethnicity, gender identity, sexual orientation, spirituality or religion. First nations people; people from culturally and/or linguistically diverse backgrounds and people with a disability are strongly encouraged to apply.

As a provider of supports and services to children, Melba is committed to ensuring that every child feels safe and respected. All Melba staff and volunteers have a responsibility to make sure that children’s wellbeing and safety comes first, that they are supported to achieve their potential, respected, and protected from abuse and neglect.

We’re searching for two exceptional Planning Directors to join Traffik on a 12-month contract. Based in Melbourne, these roles sit uniquely within the nexus of traditional brand strategy and shopper strategy—a space where long-term brand building meets the immediate motivations of the shopper journey. If you thrive on merging strategic thinking with actionable insights, this role is crafted for you.

What You’ll Do:

• Blend Brand & Shopper Insights: Shape insight-led strategies that address both brand equity and shopper engagement, aligning brand storytelling with the practicalities of purchase behaviour.
• Drive Strategic Vision: Work as a strategic lead, partnering with the Managing Partner, Account Directors, and our clients to architect multi-channel solutions that resonate across the brand activation spectrum. Your work will be pivotal in defining the strategic foundation for creative that’s as motivating as it is meaningful.
• Integrate Data & Cultural Insights: Use a blend of data-driven analysis and cultural intelligence to create strategies that inspire creative teams and deliver measurable results for our clients. Here, you’ll influence not just the “what” but the “why” of brand activation.
• Champion Innovation & Inclusivity: Foster a culture of innovation within the team, sharing best practices and inspiring others to think dynamically about brand and shopper intersections.

About You:

• Hybrid Thinker: You have an innate ability to bridge brand vision with the immediacy of shopper needs, crafting strategies that spark both emotional connection and action.
• Strategic Relationship Builder: Skilled in building trust with clients, you’re a proactive thinker who can uncover and act on business opportunities that align with our agency’s vision.
• Insightful Communicator: Whether presenting to clients or collaborating with teams, you’re adept at translating complex insights into compelling narratives, making strategy both accessible and actionable.
• Growth-Oriented & Adaptable: With a relentless pursuit of growth, you bring curiosity and agility to everything you do, always seeking ways to optimize strategy and amplify results.

Why Traffik?
We are a creatively led activation agency, who through a cross-discipline BTL team move people to act. We make people act, enter, click, trial, taste, experience, consider, feel, and buy. We’re an activation agency purpose-built for intelligence, creativity, and execution. We specialise in understanding the relationship between brand building and brand activation. Yet we don’t define ourselves by the channels we deliver. Instead, we employ channel specialists who empower you to know exactly how to maximise your budget to achieve the most effective ROI. As such, our work transcends all activation channels with a strong focus on the ‘why’, ensuring we partner with your brand and media agencies to deliver outstanding creative work, that works. We are part of the Clemenger Group, Australia’s largest and most successful Marketing Communications Group. Our vision is to be ‘Leading brands first thought for everything activation’. We want to own and lead activations in Australia.