What you get to do in this role

• Utilise your profound knowledge and experience in managing and exceeding Support KPIs and critical Technical Support Metrics including Customer Satisfaction, Time to Relief/Resolution (TTRf/TTR), reducing backlogs., increasing efficiency, and implementing/upholding change management, etc.
• Partner with other regional leaders to define and implement strategies to improve customer experience and grow and develop teams.
• Own and bring to conclusion high-impact customer escalations by working with cross-teams.
• Provide quarterly business updates to Senior Leadership.
• Drive case management success from detection to resolution and dissatisfaction issues for customer accounts leading to ongoing enhanced customer experiences.
• Manage major operations outages and communications to customers.
• Evaluate current processes, technology and organizational skills and drive improvements that will enhance customer and employee experience.
• Lead by example to cultivate and maintain a culture built on teamwork, collaboration, and customer focus.
• Manage to the company’s and department’s vision, goals, mission and values.
• Participate in weekend and holiday on-call rotation as required.

This role supports the Finance Business Manager in our Issuing Product Domain by providing quality financial advice, modelling, reporting, budgeting, forecasting and other financial functions to support all key strategic projects across Cuscal. 
   
The responsibilities in this role include: 
   
Monthly Reporting: 

• Responsible for full end to end (E2E) accounting for all strategic projects.  

• Steering committee reporting packs for all strategic projects. 

• Presentation of project financial reporting to steering committee members as required.  

• Benefit realisation reporting for all strategic projects on a monthly basis. 

• Preparing and posting project journals as required. 

Forecasting & Budgeting 

• Prepare and maintain project budget / forecast models as required  

• Analysis of inputs, particularly transaction drivers (or similar) 

• Prepare reporting on budget / forecast submissions, including performance against target and variance analysis  

• Monthly reforecasting for strategic projects, both cost and benefits. 

Decision Support: 

• Assistance with preparation of Project Evaluation Models, Project Business Cases and other governance artefacts as required for strategic projects and other projects as required.  

• Build and maintain financial models. 

• Analysis and review of project forecasts and assisting Project Managers with financial analysis of projects.  

• Benefit and contract review for application of accounting standards. 

• Other ad-hoc financial analytical activities as required.  

• Assisting Project Managers and other Project community members with preparation of financial summaries for inclusion in business cases and other project documentation as required. 

   
About You 
In this role within our Project space the role requires the successful candidate to have strong analytical skills and be able to interpret and evaluate data.  You will also bring your strong financial modelling skills to the role along with your ability to understand business objectives and drivers and how they translate into financial measure. 
   
As the successful candidate you will have experience working in a commercial environment and previous experience working on projects. This role is a very visible one within Cuscal so you will get the opportunity to present to and work with key stakeholders.  
   
A relevant university degree will be essential with at least 4 years’ commercial experience and an understanding of resource costing methodologies will be highly regarded.             
   
Why Cuscal? 
We are in the rapidly evolving world of payments, and we are committed to providing a diverse and inclusive workplace where the very best talent in Australia chooses to work. We support our colleagues with flexible work arrangements through our hybrid model whilst also offering a wide range of educational, financial, lifestyle, health & wellbeing benefits. 
   
Next Step 
If you think this role is the right fit for you, we invite you to apply. Let’s explore who you are and what drives you. We’d love to share our vision for the future of payments sector. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. 

Cuscal does not accept unsolicited resumes from recruitment agencies and search firms. Please do not email or send unsolicited resumes to any Cuscal employee, location or address. 

What is this role about?

The P&C Business Partner works directly with the business & the Senior Business Partner to implement the execution of the people agenda and strategy, the annual calendar of HR related activities.
This role has a blend of strategic and tactical responsibilities such as:

• Supporting a client group/s which will include end to end P&C support and sound guidance and advice. Provide one to one coaching to develop leadership capability, employee matters and performance management issues
• Tactical BAU activities across the organisation such as case management, workers’ compensation and performance coaching, learning and development and talent management
• Provide coaching to managers on employee matters and performance management issues
• Help drive consistency in employee experience and engagement. By supporting the Senior Business Partner in analysing data to identify pressure points
• Support the Senior HR Business Partner to execute cyclical activities relating to performance management, coaching, create data insights on people data, organisational development, workforce planning and learning & development.
• Lead/ be involved in P&C projects to continue to drive P&C’s value add and impact across Cuscal, undertake learning needs analysis and building learning pathways and journeys that align with the business needs.
• Provide advice and guidance to employees and leaders on P&C policies and procedures in employment conditions, industrial relations, wage, salary and benefit administration, Occupational Health & Safety, Superannuation and employee services.
• Revising and updating P&C Policies and procedures in line with changes to legislation and best practice.

The value-add things you’ll be doing:

• Leading client demonstrations and articulating the value of TenderLink and illion products, whilst understanding customers key drivers
• Participating and successfully achieving campaign targets through sales initiatives and campaigns
• Secure new business opportunities with key decision makers and exceed customer expectations
• Meeting and exceeding sales revenue targets and market penetration objectives
• Maintaining a strong and healthy pipeline of leads and potential clients
• Completing all administrative Tasks in a timely manner and tracking all opportunities and updates in Salesforce

We're looking for a Revenue Operations Business Partner to serve as a strategic business partner to leadership within Procore's APAC team. In this role, you'll be a key partner to Revenue Leadership and leverage a mixture of strategic and execution skills to support our sales leadership team in driving our go-to-market objectives and optimizing Procore's revenue acquisition efforts.

With Procore positioned to continue incredible growth, the Corporate Strategy and Operations teams drive more predictable revenue.

As a Revenue Operations Business Partner , you'll partner with sales leadership teams to uncover business needs and drive their outcomes in partnership with revenue operations, systems, and enablement teams. You'll use quantitative data, feedback from the floor, and a deep understanding of our corporate initiatives and internal workflows to drive positive outcomes.

This position reports to the Manager, Revenue Operations Business Partners and will be based in our Sydney Office. We're looking for someone to join us immediately.
 

What you'll do:

• Partner with the Strategy & Insights team to identify trends in the business, and drive the dialogue, storytelling, and recommended plans of action with our Revenue Leaders and act as a communication partner to turn these insights into positive action in the field
• Optimize the redesign or integration of Procore's processes and systems. Partner with Revenue Systems to direct the execution of systems and process improvements
• Build a strong internal network of experts and resources that can help drive effective change within their segments
• Lead strategic initiatives to improve the scalability, agility, and efficiency of the Procore revenue operating model in its ability to identify, design, deliver, and improve solutions to our customers' business problems
• Complete qualitative and quantitative analysis as required to identify root cause deficiencies in the operating model, or to track the effectiveness of improvements
• Maintain global playbook for common field/sales policies and processes (e.g. Global Account Management, Splits)
• Coordinate with Global Enablement to define and deliver training to facilitate the adoption of new field processes resulting from Business Operations initiatives
• Serve as subject matter expert regarding process improvement, org design, and management/measurement systems

What we're looking for:

• BS degree is preferred
• 5+ years of demonstrable experience as part of a revenue, sales or success operations team supporting more than  >$50m in APAC or as part of >$500m Globally preferred.
• Strong communication skills, a flexible mindset and a sense of urgency
• Ability to collaborate and build effective relationships

At Relectrify, we're on a mission to engineer the future of battery energy storage. We are building a disruptive platform that dramatically reduces the cost of storage by unlocking significantly more energy from every battery cell.  We want to see a world abundant with clean energy and believe we will make a meaningful contribution. 

Our core values fuel and motivate our work: 

1. Prioritise what matters most: We strive to work with clear objectives and understand why they are the right goals to pursue. 
2. Think critically: We base our decisions on informed, open-minded evaluations, not on hierarchy or gut feelings. 
3. Be decisive: We prioritise action and continuously move forward, adapting as new data becomes available. 
4. Quality and elegance in everything: We put in the effort to distil complexity and make things as clear and impactful as possible. 
5. Collaborate or fail: We seek to work with those who excel and recognise that partnerships are essential to our success. 
6. Get jobs done: We focus on the core task – the job to be done – and we aren’t content until we’ve achieved the desired outcome. 

We embrace diverse experiences to fuel our collective success, ensuring everyone can do their best work. 

If you are looking to make a positive impact in the world of renewable energy by advancing battery technology, come join us. Even if you don’t meet every requirement, we encourage you to apply — you might just be the perfect fit for our team. 

Learn more about us.

About the Role

Location: This position offers the flexibility of hybrid work between home and our office on the edge of Melbourne CBD. Domestic travel for customer projects will be required from time to time. 

Team background: Reporting to the Head of Australia, this newly created position is responsible for the delivery of exceptional technical and project support to our Australian-based customers and partners. As the first Project Engineer in this region, you will have the opportunity to establish processes, solve challenges, and continually improve outcomes for external stakeholders to ensure a positive brand and technology experience.

Who we’re looking for:  A Project or Applications Engineer who is experienced in both pre-sales technical support and post-sale project management, who understands the needs of both customers and partners and who can fulfil these requirements through precise project mapping and effective management. You will need to be comfortable working with a diverse set of stakeholders and skilled in taking complex concepts and technical jargon and communicating these in an easily digestible way for your target audience. 

You are a fast learner who has a passion for renewable energy, willing to take the initiative to seek out knowledge, improve ways of working, and actively engage with stakeholders to ensure an exemplary experience for our customers and partners.

What you’ll be doing: Relectrify is launching an innovative new battery energy storage system for the Australian market. Built on its CellSwitch® platform, the Relectrify AC1 delivers ‘More Energy’ to asset owners, dramatically improving BESS revenue and project investment returns. The AC1 will primarily be sold and deployed in C&I applications, but it will also be deployed in distribution-level front-of-meter applications. This role provides technical engineering support for the AC1 to both partners and customers. This includes: 

1. Providing application engineering support that helps prospective customers evaluate projects using the AC1, in the process addressing technical questions and selling them on the AC1’s engineering advantages. 
2. Post-sale, to provide project engineering support to the EPC responsible for project delivery, managing all project items within Relectrify’s scope of responsibility.

You will work alongside internal teams to become an expert on our technology and its applications. You will use that expertise to inform customer project design and ensure delivery within our scope to battery energy storage project developers, large business energy users, EPC firms and energy consultants.

Over time, you will drive smarter, faster, more effective delivery of technical solutions to customers, including improving tools, documentation and processes for more effective customer and partner engagement.  

Must-have experience: 

Applicants must have full working rights in Australia and be willing to undergo pre-employment background checks (i.e. working rights, criminal history, and employment references). 

• Bachelor’s degree in Electrical or Electronics Engineering or a related field
• Extensive experience in customer applications for battery storage, including related technologies such as renewable generation and EMS integration
• Experience in the deployment of battery storage projects in C&I, distribution-level and front-of-meter applications
• Extensive experience in interfacing and supporting EPCs in developing, planning and constructing stationary battery storage or PV systems
• Demonstrated experience delivering technical customer projects on time and within budget  
• Demonstrated professionalism with interactions at all levels of collaborating organisations  
• Demonstrated experience in expertly managing the expectations of internal and external project stakeholders
• Prior experience contributing to the development or improvement of technical documentation such as application notes, installation guides, and user manuals.

Nice-to-have experience: 

• Familiarity with power electronics, electrical packaging, and printed circuit design
• Experience working in a small team where resourcefulness was paramount, e.g. start-up or scale-up businesses, or in a satellite office of an overseas organisation

Why Relectrify?

Our benefits are designed to support and enhance your work-life harmony:

• Market-competitive salary and benefits 
• Ownership opportunity as part of the Employee Share Option Plan
• Advancement opportunities for leadership and management due to rapid scale-up trajectory
• Paid time off and holidays
• Gender-neutral paid parental, personal/carer’s leave of absence
• Hybrid flexible work policy 
• Purchased leave scheme 
• Salary sacrifice for superannuation
• Education reimbursement
• No-cost commuting  
• Free snacks and (actually good!) coffee in the Melbourne office
• Team events and monthly socials

Relectrify is committed to providing inclusive experiences. We welcome applicants from all backgrounds and identities, including race, ethnicity, age, citizenship, religion, sex, sexual orientation, gender identity, veteran status, marital status, pregnancy, parental status, or disability. Discrimination based on these or any other social identities is not tolerated.

Note to recruitment agencies: Relectrify does not accept unsolicited agency resumes. Relectrify does not pay placement fees for candidates submitted by any agency other than its approved partners.