What you get to do in this role

• Utilise your profound knowledge and experience in managing and exceeding Support KPIs and critical Technical Support Metrics including Customer Satisfaction, Time to Relief/Resolution (TTRf/TTR), reducing backlogs., increasing efficiency, and implementing/upholding change management, etc.
• Partner with other regional leaders to define and implement strategies to improve customer experience and grow and develop teams.
• Own and bring to conclusion high-impact customer escalations by working with cross-teams.
• Provide quarterly business updates to Senior Leadership.
• Drive case management success from detection to resolution and dissatisfaction issues for customer accounts leading to ongoing enhanced customer experiences.
• Manage major operations outages and communications to customers.
• Evaluate current processes, technology and organizational skills and drive improvements that will enhance customer and employee experience.
• Lead by example to cultivate and maintain a culture built on teamwork, collaboration, and customer focus.
• Manage to the company’s and department’s vision, goals, mission and values.
• Participate in weekend and holiday on-call rotation as required.

Are you an experienced P&C Advisor or Talent Acquisition professional looking to take your career to the next level? This is your chance to join a team where you’ll make a real impact on the employee experience while working on meaningful P&C and Talent Acquisition initiatives.

Our goal is to support the business by creating an incredible employee experience where people can grow, feel valued, be themselves, and do their best work every day. We achieve this by driving best-in-class initiatives around engagement, learning & development, and performance enablement.

What you’ll do

In this dynamic and versatile role, you’ll:

• Lead and support P&C initiatives: Play a key role in the design and delivery of P&C initiatives that drive engagement, performance and growth.
• Lead Talent Acquisition: Partner with Hiring Managers to manage the end-to-end recruitment process, ensuring we attract and hire top talent aligned with our values.
• Partner with stakeholders: Build strong and trusted relationships with key stakeholders across the business to provide expert advice on technical P&C matters, with a customer-oriented approach.
• Deliver exceptional employee experience: Identify opportunities to implement people-related initiatives to enhance engagement, build a positive culture, and foster a sense of belonging.

What is this role about?

The P&C Business Partner works directly with the business & the Senior Business Partner to implement the execution of the people agenda and strategy, the annual calendar of HR related activities.
This role has a blend of strategic and tactical responsibilities such as:

• Supporting a client group/s which will include end to end P&C support and sound guidance and advice. Provide one to one coaching to develop leadership capability, employee matters and performance management issues
• Tactical BAU activities across the organisation such as case management, workers’ compensation and performance coaching, learning and development and talent management
• Provide coaching to managers on employee matters and performance management issues
• Help drive consistency in employee experience and engagement. By supporting the Senior Business Partner in analysing data to identify pressure points
• Support the Senior HR Business Partner to execute cyclical activities relating to performance management, coaching, create data insights on people data, organisational development, workforce planning and learning & development.
• Lead/ be involved in P&C projects to continue to drive P&C’s value add and impact across Cuscal, undertake learning needs analysis and building learning pathways and journeys that align with the business needs.
• Provide advice and guidance to employees and leaders on P&C policies and procedures in employment conditions, industrial relations, wage, salary and benefit administration, Occupational Health & Safety, Superannuation and employee services.
• Revising and updating P&C Policies and procedures in line with changes to legislation and best practice.

This role supports the Finance Business Manager in our Issuing Product Domain by providing quality financial advice, modelling, reporting, budgeting, forecasting and other financial functions to support all key strategic projects across Cuscal. 
   
The responsibilities in this role include: 
   
Monthly Reporting: 

• Responsible for full end to end (E2E) accounting for all strategic projects.  

• Steering committee reporting packs for all strategic projects. 

• Presentation of project financial reporting to steering committee members as required.  

• Benefit realisation reporting for all strategic projects on a monthly basis. 

• Preparing and posting project journals as required. 

Forecasting & Budgeting 

• Prepare and maintain project budget / forecast models as required  

• Analysis of inputs, particularly transaction drivers (or similar) 

• Prepare reporting on budget / forecast submissions, including performance against target and variance analysis  

• Monthly reforecasting for strategic projects, both cost and benefits. 

Decision Support: 

• Assistance with preparation of Project Evaluation Models, Project Business Cases and other governance artefacts as required for strategic projects and other projects as required.  

• Build and maintain financial models. 

• Analysis and review of project forecasts and assisting Project Managers with financial analysis of projects.  

• Benefit and contract review for application of accounting standards. 

• Other ad-hoc financial analytical activities as required.  

• Assisting Project Managers and other Project community members with preparation of financial summaries for inclusion in business cases and other project documentation as required. 

   
About You 
In this role within our Project space the role requires the successful candidate to have strong analytical skills and be able to interpret and evaluate data.  You will also bring your strong financial modelling skills to the role along with your ability to understand business objectives and drivers and how they translate into financial measure. 
   
As the successful candidate you will have experience working in a commercial environment and previous experience working on projects. This role is a very visible one within Cuscal so you will get the opportunity to present to and work with key stakeholders.  
   
A relevant university degree will be essential with at least 4 years’ commercial experience and an understanding of resource costing methodologies will be highly regarded.             
   
Why Cuscal? 
We are in the rapidly evolving world of payments, and we are committed to providing a diverse and inclusive workplace where the very best talent in Australia chooses to work. We support our colleagues with flexible work arrangements through our hybrid model whilst also offering a wide range of educational, financial, lifestyle, health & wellbeing benefits. 
   
Next Step 
If you think this role is the right fit for you, we invite you to apply. Let’s explore who you are and what drives you. We’d love to share our vision for the future of payments sector. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. 

Cuscal does not accept unsolicited resumes from recruitment agencies and search firms. Please do not email or send unsolicited resumes to any Cuscal employee, location or address. 

We're looking for a Revenue Operations Business Partner to serve as a strategic business partner to leadership within Procore's APAC team. In this role, you'll be a key partner to Revenue Leadership and leverage a mixture of strategic and execution skills to support our sales leadership team in driving our go-to-market objectives and optimizing Procore's revenue acquisition efforts.

With Procore positioned to continue incredible growth, the Corporate Strategy and Operations teams drive more predictable revenue.

As a Revenue Operations Business Partner , you'll partner with sales leadership teams to uncover business needs and drive their outcomes in partnership with revenue operations, systems, and enablement teams. You'll use quantitative data, feedback from the floor, and a deep understanding of our corporate initiatives and internal workflows to drive positive outcomes.

This position reports to the Manager, Revenue Operations Business Partners and will be based in our Sydney Office. We're looking for someone to join us immediately.
 

What you'll do:

• Partner with the Strategy & Insights team to identify trends in the business, and drive the dialogue, storytelling, and recommended plans of action with our Revenue Leaders and act as a communication partner to turn these insights into positive action in the field
• Optimize the redesign or integration of Procore's processes and systems. Partner with Revenue Systems to direct the execution of systems and process improvements
• Build a strong internal network of experts and resources that can help drive effective change within their segments
• Lead strategic initiatives to improve the scalability, agility, and efficiency of the Procore revenue operating model in its ability to identify, design, deliver, and improve solutions to our customers' business problems
• Complete qualitative and quantitative analysis as required to identify root cause deficiencies in the operating model, or to track the effectiveness of improvements
• Maintain global playbook for common field/sales policies and processes (e.g. Global Account Management, Splits)
• Coordinate with Global Enablement to define and deliver training to facilitate the adoption of new field processes resulting from Business Operations initiatives
• Serve as subject matter expert regarding process improvement, org design, and management/measurement systems

What we're looking for:

• BS degree is preferred
• 5+ years of demonstrable experience as part of a revenue, sales or success operations team supporting more than  >$50m in APAC or as part of >$500m Globally preferred.
• Strong communication skills, a flexible mindset and a sense of urgency
• Ability to collaborate and build effective relationships

A team creating an innovative solution for managing partnership programs in the financial services sector is looking for a Senior Business Development Manager.

This product serves brokerage companies and platforms within the forex and cryptocurrency space, helping them effectively attract and retain clients through well-designed referral systems.

Headquartered in Dubai, the company also has a presence in key cities: Hong Kong, Kyiv, Tallinn, London, Limassol, Yerevan, Tbilisi, and Mauritius. With clients in over 40 countries, the company serves more than 500 global clients. The company focuses on understanding client needs and industry trends, applying advanced technologies to ensure its solution remains one of the most competitive on the market.

If you’re eager to join an ambitious team building high-tech solutions and refining partnership mechanics in the financial sector, this opportunity could be perfect for you!

The position is only available for the candidates who are located in Australia.

Responsibilities:

• Identify and attract new institutional clients through cold calling, networking, and existing contacts
• Close deals with institutional clients, ensuring quick onboarding and revenue generation
• Build a pipeline of qualified leads and engage with potential clients in the FX, metals, energy, indices, and crypto sectors
• Recruit and develop partnerships with Introducing Brokers (IBs), creating incentive and support programs
• Represent the company at conferences, trade shows, and other industry events to expand the professional network
• Monitor market trends, competitor activities, and regulatory changes to provide actionable insights
• Track sales activities, maintain detailed records in CRM tools, and prepare performance reports

• 5+ years of direct sales experience in the FX industry, specifically selling liquidity solutions to institutional clients

• Demonstrated success in closing large-scale deals and consistently exceeding sales targets
• Extensive experience in generating cold leads and converting them into long-term clients
• Deep understanding of FX liquidity provision, trading platforms, and market dynamics
• Strong existing network of institutional clients, including banks, hedge funds, and proprietary trading firms
• Proficiency in CRM software (SalesForce) and sales analytics tools
• English C1+
• Live in Australia for more than 5 years

• Competitive salary according to your experience and skills (the exact amount is discussed with the final candidate)

• Officially paid sick leave
• Paid vacation
• Performance-based bonuses and gifts (including Apple products)
• Performance (and salary) review - once a year
• Mentorship and growth opportunities within a strong team

Who are we?

So you might ask, who’s CreditorWatch? Well, we are a leading Australian data and technology company that provides businesses with access to unique data and innovative products. By using our platform, our customers can confidently manage their commercial relationships, improve productivity and reduce financial risk.

As a commercial credit reporting bureau, we offer a complete suite of credit reporting products and data insights covering the entire customer lifecycle, from customer onboarding and credit decision automation to credit risk management and automated collections.

We were established in 2010 and most recently were named as one of AFR’s Top 10 Best Places to Work as well as certified by Great Place to Work consecutively across 2022 and 2023.

We saw significant growth in 2023 and that’s not about to change. We are experiencing massive growth this year, scaling at pace, making this the perfect time to join CreditorWatch.

Our Purpose

Empower Australian businesses to trade confidently with their customers.

Our Mission

We aim to be number one in our industry by delivering unique data insights and innovative products.

Your Role & Team

This is a pure B2B Business Development role that is responsible for the entire 360 sales cycle from initial prospecting and hunting through to closing out new opportunities across our Key Account Segment (Clients with turnover >$250M PA). Additionally, your time will be spent managing and nurturing existing accounts (post-close) for up to 12 months, where further upsell/ cross-sell opportunities will exist.

This role reports directly to the Sales Manager – Key Accounts and is a full-time opportunity offering hybrid working conditions based out of our Sydney CBD office.

Some of your responsibilities include and are not limited to:

Strategic Business Development:

• Identify new business opportunities within the key account portfolio and expand relationships across different divisions or subsidiaries.
• Develop and execute territory and account-specific growth strategies to increase wallet share and establish long-term partnerships.

 Solution Selling & Value Delivery:

• Deeply understand CreditorWatch’s suite of products to communicate the value proposition effectively.
• Provide product demonstrations, client training, and value propositions to ensure clients fully leverage CreditorWatch services.

 Client Engagement & Relationship Building:

• Serve as the primary point of contact for key accounts, building strong relationships with stakeholders at all levels, including C-suite executives.
• Maintain regular communication with key clients, ensuring that they are satisfied with the services provided and addressing any issues proactively.

 Collaboration & Cross-Functional Coordination:

• Work closely with the Sales, Marketing, Data Acquisition, and Product teams to ensure smooth delivery of services and continuous product improvement based on customer feedback.
• Partner with the Technical Pre-Sales team to assist in complex solution implementations and provide technical expertise to clients including tenders and RFX.

 Sales Reporting & Forecasting:

• Track and report on account performance, revenue growth, and key sales metrics.
• Prepare and deliver account reviews, sales forecasts, and pipeline reports to senior management.

 Market Awareness & Competitor Analysis:

• Stay up to date with industry trends, market developments, and competitors to provide insights that inform strategy and client engagement approaches.
• Provide feedback to the product team to ensure CreditorWatch offerings remain competitive and meet market demand.

Our ideal candidate

To be successful in the role, you’ll ideally have worked within in a quota-carrying AE role (preferably in SaaS) for at least 7 years, managing complex sales cycles (6-12 months). You will be a natural hunter who enjoys identifying, hunting and closing new business. You’ll have strong communication and problem-solving skills which will enable you to have the right conversations to then uncover the Customer’s needs and provide strong solutions. In short, you need to be resilient, ambitious and nurturing in your approach.

More than just work