Full Time Permanent Role
38 hrs/week
AUD100,000 - 120,000 per annum
Office located in Sydney, CBD

The Account Director, Global Sales Sydney, manages and provides dedicated support to a targeted portfolio of complex GSO accounts. The position builds and maintains business relationships with key buying influences to achieve account market share goals across all Marriott International brands. The primary focus is on opportunities to increase preference and loyalty and improve the overall buying process by emphasizing an ease of doing business with Marriott. In the role of Account Director, Global Sales Sydney, this position has direct accountability for strategic sales activities within their assigned accounts.


The role of the Account Director, Global Sales Sydney is to support the GSO vision and mission by leveraging Marriott’s products and services as a team leader or team member within their assigned account portfolio. By utilizing the processes of strategic account management and team-based sales, this position will be responsible for increasing Marriott’s preference, loyalty and profitable share within their assigned accounts and contribute to overall GSO success through the direct sales efforts of Revenue Generation and Value Creation.

The Account Director, Global Sales Sydney develops Strategic Account Plans and executes activities for each account, to drive financial results, customer engagement and market integration in a direct sales environment. The Account Director, Global Sales Sydney engages appropriate account team members and initiates pull-through activities in source and destination markets.

CANDIDATE PROFILE
Experience
• Ability to use standard software applications, such as MS Office, Excel and Marriott International systems SFAWeb, Empower and MarRFP.
• Interpret financial statements, e.g., P&L statements, annual reports, as appropriate, to assist in the formulation of an account plan.
• Articulates the financial benefits of a proposal as it pertains to the customer’s business objectives.
• Brings cross-functional and cross-business knowledge to bear in developing business solutions.
• Develops strategic sales plan with actionable steps to attain revenue goals.
• Expresses oneself clearly, concisely, and effectively in written and verbal settings.
• Minimum 8 years’ experience in hospitality and travel industry sales, with an emphasis on business, group and leisure travel
• Prior experience at a hotel property in the capacity of a team leader
• Prior experience in Group Intermediary, Corporate and Travel Management Company account management
• Experience in GDS, electronic reservations systems and transient reservations process
• Experience with group sales process


Attributes:
• Demonstrates self-confidence, high energy, and enthusiasm.
• Professional appearance and manner.
• Advance problem solving and analytical skills and shows confidence in decision making.
• Strong presentation skills with ability to present ideas, expectations, and information in a concise well-organized manner.
• Team player and coach with exceptional communication skills.
Skills and Knowledge
• Ability to engage with account’s preferred strategic suppliers (e.g., channel partners, intermediaries, travel management companies) to collaborate and strengthen the overall relationship, and to ensure that key deliverables satisfy the end user.
• Ability to use standard software applications, such as MSOffice, SFA and Empower.
• Acts decisively to recover from mistakes; knows how to develop/propose/initiate solutions and when to involve leader.
• Acts independently to improve and increase skills and knowledge.
• Approaches opportunities with curiosity and open-mindedness; displays creativity and innovation. Crafts offers that leverage and capitalize on cross-organizational strengths that demonstrate value beyond just the product or service being sold.
• Can effectively articulate the financial benefits of a proposal as it pertains to the customer’s business objectives.
• Collects and analyzes key information about the customer’s business and/or operation.
• Delivers clear, evenly paced presentations and tailors message to appropriate audience.
• Delivers on commitments to customers, supervisors, and peers.
• Develops opportunity sales plan with actionable steps to attain revenue goals. Holds self and others accountable for achieving results.
• Displays leadership in understanding the agendas and perspectives of others.
• Expresses oneself clearly, concisely, and effectively in written and verbal settings.
• Expresses self well in groups and in one-on-one conversations.
• Gains the confidence and trust of others through their own authenticity and ethical standards.
• Generates enthusiasm for ideas; wins support from others; negotiates persuasively.
• Identifies cultural influences that impact account relationships and deliverables.
• Identifies and acts on near term sales opportunities and forecast longer term sales opportunities, in alignment with Marriott’s business needs.
• Is adept at marshalling people resources when “influencing without authority.”
• Keeps up to date on, and leverages available resources to meet the objectives of Marriott/Account initiatives.
• Knows the strengths and weaknesses of competitors, leverages strengths and counters competitive threats.
• Listens patiently and carefully to input; clarifies others’ points of view; listens well in a group setting.
• Negotiates terms and conditions, commitments, and customer issues that balance the needs of the customer with the needs of the business.
• Shares credit with others.
• Uses understanding of customer’s organizational structure to enhance account management.
• Works effectively leading and participating in a ‘virtual’ team-based environment.
Education or Certification
• Qualification in hospitality management, business administration or a related field strongly preferred.
• MBA is preferred not mandatory.
• English language written and spoken.

What you get to do in this role:

• Profound knowledge and experience in managing and exceeding Support KPIs and critical Technical Support Metrics including Customer Satisfaction, Time to Relief/Resolution (TTRf/TTR), reducing backlogs., increasing efficiency, and implementing/upholding change management, etc.
• Responsible for People Management, including hiring, improving productivity, promoting employee morale, allocating and utilizing resources efficiently, motivating teams, and managing attrition and training.
• Participate in and provide oversight to Change Management as it relates to Customer and Technical Support.
• Own and bring to conclusion customer escalations by working with cross-teams in Support, Development, and Operations teams
• Drive daily case management success from detection to resolution and dissatisfaction issues for customer accounts leading to ongoing enhanced customer experiences.
• Represent the Platform, Product and ServiceNow effectively with internal and external customers.
• Manage major operations outages and communications to the customers.
• Participate in weekend and holiday on-call rotation as required.
• Evaluate current processes, technology, and organizational skills to identify areas of improvement and opportunities for advancement. 
• Lead by example to cultivate and maintain a culture built on teamwork, collaboration, and customer focus.
• Manage to the company’s and department’s vision, goals, mission and values.

As a Principal Consultant, you will support, and in some cases lead, consulting commission, taking responsibility for client engagement and team leadership for both our clients and team, including: 

• Support team leadership in NSW advisory, providing technical knowledge and support to our multi-disciplinary team.
• To act as day-to-day management consultant, ensuring that client objectives are met and that projects are delivered to time and cost targets and the appropriate quality standards. 
• Producing clear, concise, and persuasive client-facing reports or deliverables in various formats that deliver to client expectations and demonstrate value.  
• In addition to these primary activities, you will be charged with the following activities: 
  • Provide complementary services to Turner & Townsends propositions such as project management, cost management, contract services and program management. 
  • Proven ability to lead complex organizational transformations, leveraging strategic vision, change management and stakeholder engagements to drive successful outcomes.
  • Deploying a variety of techniques to deliver improvements to client operations that include, but are not limited to, process re-engineering, visual analytics, organizational change, stakeholder management implementation and beyond. 
  • The development of key client data insight and visualization reports used to drive enhanced performance and management.
  • The development of program/ portfolio management systems used to improve delivery reporting and assure our clients investments are effectively and efficiently controlled.
  • To support the development of consulting and advisory sales opportunities with new or existing clients and convert successfully through high quality bid writing and propositions.

ING Australia are on the search for a Management Assistant to join our high flying Retail team! Due to an internal promotion, the Retail Leadership Team are seeking a driven and enthusiastic Management Assistant to join their collaborative team. In this role you will be first point of contact for lead team assistance, providing varied support to several of our key Tribe Leads and their wider cross-functional teams.This is an excellent opportunity to utilise your organisational and administrative skills in diary coordination and management, travel bookings and invoice processing, through to compilation of team newsletters, organising events and town halls. This role will give insights and knowledge to really get to know ING Retail, and to play a key role in their continues success!What You'll DoHigh level diary & calendar management for the Senior Managers including, large volumes of meetings, an ability to adapt to changes to people, places and timing.Organise and attending relevant forums,…

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Closing date: 11:59pm AEST on 10 April 2024 Status: 12-month maximum fixed term full-time position (35 hours per week) - The position will commence from 29 July 2024. Salary: $69,821.97 - 76,733.78 plus 11% superannuation Are you a driven and enthusiastic student looking to gain experience in Development Assessment? Randwick City Council has an exciting opportunity for a highly motivated and detail-oriented Student Planner in their penultimate year of their Bachelor of Planning studies to join the Development Assessment team on a temporary full-time basis for up to a period of 12 months. In this role, you will gain solid knowledge, exposure and hands on experience from working alongside professionals within the industry. As a Student Environmental Planning Officer, you will collaborate with, and assist Council’s highly skilled team of Development Assessment and Senior Assessment Officers. Daily duties can include: Assisting with the preparation of a variety of development application types relating to a wide range…

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Who we are  Known best as the 'Undisputed King of Trainers', JD Sports is one of the biggest and best global Sports Fashion brands across footwear and apparel. Founded in 1981 in Greater Manchester, JD Group has achieved remarkable growth through rapid global expansion, now standing as the leading global sports fashion retailer. With over 3,400 stores worldwide, we offer unparalleled service and style to all our consumers, striving to inspire the emerging generation through a captivating connection to the universal culture of Sport, Music, and Fashion. In 2017, JD Sports first established itself within the Australian market and has since expanded to 60 stores in NSW, VIC, QLD, WA, SA & TAS with many more to come! The Role Working at JD Sports is a state of mind, an attitude and way of challenging the norm. We do not conform; we?pave?our own path and are elite within our field. At JD Sports, we carefully curate our products to give…

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Target Business Services

Location: 67-71 Scenic Drive, Budgewoi, NSW, 2262
Salary: $72,000 plus 11% superannuation
Position; Full time, Permanent

Our client, Parameshwara Foods Pty Ltd, is an importer & wholesaler of a wide range of premium quality grocery products. There are a wide range of food products from a broad range of categories and the client is looking for a highly motivated full-time Retail Manager who has a passion for retail, a love of customers and a drive to deliver results to join the team in our business.

You will be responsible for complete management of the wholesale business with a focus on customer service, operational efficiency, cost control and growth. The job requires performance, planning and implementation of efficient operations daily; and help drive the seamless execution and delivery of key business imperatives through our network.

The managerial and administrative aspect of your role will encompass determining product mix, stock levels and service standards, selling goods, maintaining records of stock, financial transactions and ensuring compliance with occupational health and safety regulations.

Minimum Requirements:
AQF Associate Degree, Advanced Diploma or Diploma in the relevant field
3+ years' experience in a similar role

In this role your main responsibilities include:
• Create and deliver daily plans and strategies to ensure budgets/targets are achieved
• Daily management of stock to minimise out of stocks, stock loss and maximise sales
• Build strong relationships with the local community and other stakeholders
• Execute & manage visual merchandising within the store
• Manage and prepare budget reports, stock take and ordering
• Promote and advertise the establishment's goods and services
• Deal with queries, complaints and feedback from customers
• Analyze sales figures and forecast future sales
• Maintain awareness of market trends and monitor competitors
• Maintain records of financial transactions
• Ensure compliance with occupational health and safety regulations
• Manage wages and rosters
• Manage all costs associated with the store such as labour etc.
• Manage all aspects of employee performance, including training of new employees

The successful candidate will have a passion for the retail sector, be career focused and have strong management qualities. Other key skills and experience will include:
• Excellent interpersonal, verbal and written communication skills.
• Proven ability to lead, recruit, motivate, manage, and develop a large store team.
• Proven ability to achieve sales, wages & stock loss targets
• Demonstrated skills in stock management
• A drive to achieve store and individual sales budgets and KPI's
• An eye for detail and high visual merchandising standards.

To apply for this position, email your resume to [email protected]
Please note only shortlisted candidates will be contacted and your application will be treated as strictly confidential.

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Exciting Opportunity for Product Marketing Managers
Company: Join a leading global innovator in the retail tools space. With a rich history dating back to 1920, they has been revolutionizing the tools and equipment industry, earning trust and respect from professionals worldwide. Operating successfully in Australia since the 1980's, with over 80,000 SKU's and a global franchise network spanning more than 130 countries.
Role: Product Planning and Promotions Manager
On a day-to-day basis, the Product Planning and Promotions Manager develops comprehensive product plans tailored to support SOT's sales objectives while leveraging the company's manufacturing capabilities. This involves crafting packages and promotional offers across various product categories, including hand tools, tool storage, merchandise, and shop & tech products. These initiatives not only aim to stimulate customer demand and achieve margin targets but also serve to educate customers on the key features and benefits of their products. Additionally, the manager conducts thorough analysis of completed programs to identify strategies for enhancing future sales and profitability. Furthermore, they are responsible for planning and coordinating various promotional activities supporting key programs such as SFC, kick-off, RADs, Big Ticket FDOs, and various flyer offers, ensuring alignment with overall sales and marketing objectives.
Responsibilities:

Product Plan Integration: Collaborate to ensure product plans align with sales strategies, supporting sales objectives effectively.
Product Plan Development: Formulate product plans to meet corporate margin targets, utilizing their manufacturing assets efficiently.
National Programs: Develop product offerings in line with sales initiatives like SFC, Kick-off, RADs, and Big Ticket FDO programs.
Effective Communication: Craft compelling product offers that convey features and benefits clearly to franchisees and customers, leveraging merchandising techniques for enhanced channel penetration.
Product Launch Management: Work closely with Product/Category Managers to devise comprehensive launch plans ensuring maximum market penetration and sell-through.
Event Organization: Assist in planning and organizing Annual Franchisee Conferences, trade shows, sales competitions, and events, liaising with relevant stakeholders.

Candidate Requirements:

Bachelor's degree in business.
Strong background in product management, including planning, forecasting, and analysis.
Demonstrated experience in sales and marketing relevant to the mobile tool distribution industry.
Excellent communication and interpersonal skills.
Proficiency in financial analysis.
Understanding of individual product lines such as hand tools, tool storage, merchandise, and shop & tech products.

If you're passionate about product marketing, thrive in dynamic environments, and seek to contribute to a renowned brand's success story, we invite you to apply and be part of their journey.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Please click here to apply.

About UsZinfra is a leading infrastructure services provider committed to delivering exceptional solutions in the energy, utilities, and infrastructure sectors. We pride ourselves on our innovative approach, technical expertise, and dedication to safety, quality, and sustainability. Our over 2000 team members across the East Coast, consistently strive to exceed our client’s expectations and make a difference in the communities we serve. About the rolesWe are currently recruiting for Electrical Project Engineers to join our skilled team due to our expanding project portfolio in NSW.We are looking for experienced project delivery professionals, to lead the technical aspects across multiple areas in the project management framework. You will be exposed to projects at every phase from tender through to delivery.This is your chance to be involved in a once in a lifetime venture that will see you upgrade critical transmission infrastructure as part of the green energy transition.These are permanent full-time opportunities with a competitive salary on offer.…

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The Director will be an integral part of our Visa Acceptance and Cybersource Solutions team supporting key client deliverables to ensure strong sales strategy and delivery for key client initiatives. This role is a field sales position within our growing Australia and New Zealand team that will help drive the expansion of Visa Value Added Services business. This role is responsible for targeting retailers, acquirers, and service providers as well as other companies accepting payments to add them to our growing digital products portfolio. The Sales Director will work closely with other Visa teams to offer visa products for checkout, processing, analytics, fraud, security, and other digital solutions to the Australian and New Zealand market. The ideal candidate is a motivated self-starter with strong payment technical skills that can work independently in a fast paced, ambiguous environment with limited supervision. He or she must be a fast learner who can quickly absorb the nuances of complex, varied payment offerings.  

• Lead a team to identify prospects, manage the sales process, and close new businesses.
• Develop and lead strategic initiatives in AUNZ to become the leading processor/gateway across card present, ecommerce and omnichannel opportunities.
• Act as a customer advocate - Conduct regular strategy reviews with global product teams to help shape the roadmap.
• Develop targeted product and industry use-cases based on market needs.
• Partner with teams to drive go-to-market strategies for specific prospects and products.
• Identify emerging markets, prospects, and manage the sales process including sales campaigns.
• Enhance partnerships to develop new value propositions.
• Lead RFPs and RFIs for key prospects.
• Be the face of Visa Acceptance and Cybersource in the external market for our Visa Acceptance and Cybersource Solutions.
• Collaborate with other business units such as the Digital Partnerships team to expand the ecosystem.
• Drive reseller volumes through the Acquirer Acceleration Program.
• Maintain and share knowledge of existing and new acceptance products with broader Visa team.

Work for a Government Organisation that specialises in delivering transport infrastructure solutions throughout Queensland Competitive Traineeship rate with access to salary sacrifice benefits Our supportive Field Officer will assist you every step of the way through your traineeship journey Replacement opportunity as current Trainee has just completed and gained their qualification Immediate Start.... what are you waiting for?! The Traineeship This 12 month Business Traineeship will report into the Resource Manager and contribute to the commercial sustainability of the business. Working with the project costing team, no two days will be the same with operational delivery of day-to-day costing/financial, procurement and project administration services. You will utilise various computer programs, manage reports and be a liaison officer. What will you bring to the role? Our team will help you develop during the traineeship, but there are some minimum requirements and key traits we’re looking for: A passion to work in an office environment  Good maths…

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13th March, 2024 The CompanyOur client is a boutique Public Practice firm who specialises in Tax and Advisory services for UHNW individuals and companies with turnover of $100M . Offering a bespoke service, their clientele is highly established and diverse.   The RoleAs the Senior Accountant you will manage a portfolio of complex tax and compliance clients. In addition you will work alongside the Director developing and utilising your advisory skills by providing forensic accounting support. Your main duties will include; Preparing income tax returns and financial statements for clients ranging from Companies, UHNW Individuals, Partnerships and Trusts Attending to other business-related matters for clients including preparation of BAS, IAS, fringe benefits tax, tax planning, payroll assistance and any other tax or business services related matters Assisting in managing a portfolio of clients  Assisting with management of workflow for the offshore team including developing and supporting junior team members and reviewing their work Assisting the Director with…

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13th March, 2024 The Company: Our client is a well established boutique Tax and Advisory firm based in the Sutherland Shire. They have been providing an extensive range of Taxation, Investment, SMSF and Advisory services to their clients for the last 15 years on both a national and international basis.    The Role: Due to growth, our client is seeking a Client Manager to manage a established client portfolio with $850K in fees while leading a team of Junior Accountants. Your duties will include - Preparation and review of tax returns and set of accounts for complex entities including companies, HNWI, trusts and SMSF's Preparing specialist tax advice/strategies  Maintain and development of client relationships Manage and review work for a team Tax Accountants   Workflow management of team Review of internal business services processes  Ad-hoc special project work About You: Degree qualified in Accounting, Business or Commerce CPA or CA qualified 7 years experience within Public Practice…

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Job Posting End DateApril 12, 2024Job LocationAlexandriaJob DescriptionLife at Fulton Hogan is about making the most of opportunities, taking responsibility, and making it happen. We appreciate our peoples’ courage, curiosity and unique perspectives, and look to collaborate as much as possible to explore safer, smarter and more efficient ways of working in this rapidly changing world. We don’t stand still – there are always opportunities to do more and do better.Keen to progress your career? Take full advantage of our tailored training, leadership, and mentoring programs; or leverage our partnerships with industry association such as Engineers Australia, Chartered Accountants, CPA Australia, Infrastructure Sustainability Council, The National Association of Women in Construction, plus many more.Looking to enhance your wellbeing? We will encourage you to explore flexible working arrangements where possible. We offer great benefits, including corporate health and fitness programs, health insurance discounts, personal banking support, a range of retailer discounts, up to 18 weeks paid…

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Job description Join a leading global Project Management consultancy dedicated to delivering excellence in every project. We specialise in managing complex initiatives across various sectors, including Health, Education, and Critical Infrastructure. With a reputation for excellence and a commitment to innovation, we are seeking an Associate Director to join our team and represent our brand on a national basis. Role Overview: As an Associate Director, you will play a pivotal role in driving growth and managing projects within both the private and public sectors. You will leverage your extensive network and expertise to expand our client base, manage project teams, and ensure the successful delivery of diverse projects ranging from schools to hospitals, and complex data centers. Key Responsibilities: Develop and nurture existing and new relationships within the Health and Education sector. Lead, grow, and manage a team of Project Managers, providing guidance, support, and mentorship to ensure project success. Oversee operations nationally. Oversee project…

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Permanent Full time opportunityYou will play a key role in designing and implementing features that do the basics so well they are almost unnoticed and exceeds customer expectations in defining momentsYou are a progressive people leader, helping to build customer focussed solutionsYou will double-hat as a Product Chapter Lead, and an experienced Senior Manager overseeing strategy and product management aspects of the Fixed Rate Home Loan productWe are passionate, dynamic and customer obsessed! We welcome diverse view-points and seek these out in delivering customer valueTogether we can help more Australians to realise their home ownership and investment dreamsSee yourself in our teamThe Core Manufacturing Crew is dedicated to delivering customer obsessed home buying solutions enabling Australians to achieve their home ownership goals, whilst having the most sophisticated risk and reward settings and ensuring responsible risk management. The Core product strategy and governance squad is accountable to define end-to-end core strategy to meet changing needs of…

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Reclaim your Work Life Balance 
We will support your career development goals! 
Hybrid, Social and Collaborative workplace 

We have a fantastic opportunity for an experienced Intermediate Accountant to join our Business Advisory division in our Sydney CBD office.

Joining our team will give you the opportunity to:

Work closely with some our most senior people, including Directors & Senior Advisors in other divisions – we’re collaborative like that!
Get hands-on’ experience, exposure to complex clients and the ability to get involved in consulting and advisory work
Continue to develop your career and expand your technical & ‘soft skills’ via our focused in-house training
Attend and participate in client meetings, this will contribute to your ability to manage your own client portfolio when you're ready. 
Step up and take this opportunity to develop the career you envisage!
We're looking for someone who:

Has 2+ years’ experience at a Chartered Accounting firm
Is near completion of CA qualifications
Likes to have fun with their team while working hard toward common goals
Wants to learn new skills - we love to see our people develop!
Can juggle multiple tasks and is a great communicator
Is passionate about the service experience and making a real impact on their client's lives!

So, this is Us:

We’re recognised as one of Australia’s top mid-tier Accounting firms, with over 45 Directors and 250 team members across Sydney and Parramatta.

We believe in ‘Changing Lives’ across everything we do - clients, colleagues, and community!

We have wonderful people, a collaborative environment, hybrid work arrangements, and social events to keep you connected – and we are looking for more wonderful people to join us!

A few William Buck Benefits waiting on your arrival:

Hybrid Working Arrangements
Salary Continuance Insurance for all employees
Genuine career development opportunities
Access to an In-house psychologist - for personal, professional or career coaching discussions
Bi-Monthly Colleague Lunch
Dress for your day
Social Club events
Personal Training, Yoga, Run Club and more!

If you are looking for the next step that will have you excited about coming to work and your future career - apply today, and let's get you started!

William Buck Services (NSW) Pty Ltd
Level 29, 66 Goulburn Street, Sydney NSW 2000
Total Remuneration Range: $70,500 – $85,000pkg, dependent upon qualifications and experience

Target Business Services
Location: Shop 28, 1-9 Broadway Punchbowl NSW 2196
Salary: $100,000 plus 11% superannuation

Our client, Punchbowl Casual Dining Pty Ltd. T/A Rashays Punchbowl offering relaxed table service, serving modern Australian favourites is looking to fill full time position for qualified and skilled General Manager. This role is ideally suited to an individual or couple with strong business acumen seeking an enjoyable and challenging work environment.

Punchbowl Casual Dining Pty Ltd. is seeking a dynamic and experienced General Manager to oversee the day-to-day operations of the restaurant. This unique role presents an exciting opportunity for an individual with a passion for hospitality, and leadership. The General Manager will be responsible for ensuring an exceptional guest experience, managing diverse teams, and utilising high level financial acumen to drive the success of the business.

The General Manager will oversee and manage the business operations, marketing, maintenance and cleanliness, policies and procedures, finance and personnel to ensure that Rashays Punchbowl operates to the highest of standards. This position demands a keen focus on every department, requiring you to be actively engaged in operations and that of stakeholder management.

You will provide visionary leadership to the entire team, fostering a culture of excellence, teamwork, and guest satisfaction. You will create business plans and annual budgets ensuring consistent, efficient, and comprehensive cost control, revenue management, and financial reporting.

Minimum Requirements:
• Bachelors’ Degree in related field with at least 3+ years’ experience in hotel/ restaurant management
• Food and Beverage management experience is essential
• Experience in building executive relationships with internal and external stakeholders
• An entrepreneurial drive and spirit with a sense of creativity

In this role your main responsibilities include:
• Drive business and utilise all areas within the cluster to generate revenue for the restaurant
• Responsible for the planning, forecast and management of the restaurant budget
• Assess changing situations and respond accordingly by issuing commands and directives to subordinate staff
• Identify areas to improve guest touch points and work with relevant departments to create points of differentiation
• Responsible for the overall operational efficiency of the restaurant
• Be instrumental in driving changes and improvements in performance and implementing strategies in line with business objectives
• Control operating expenses through resource planning / optimisation, regular review of business expenses and business costs
• Provide support to all departments in handling complaints, issues that affect guest experience and smooth operations of all departments
• Maximise performance of F&B through operations, sales and cost control
• Ensure compliance with all relevant regulations and standards, particularly those related to restaurant operations, to maintain the integrity and safety of operations
• Monitor changes/advancements to discover ways to gain competitive advantage
• Manage staff, including talent acquisition, train, supervise, counsel and discipline staff as required
• Focus on recruiting and developing a team that is engaged in driving a positive customer sentiment

To be considered for this role you must have:
• Excellent communication and leadership skills, relationship management and networking abilities
• Ability to work flexibly according to business requirements
• Ability to manage a medium to large team
• Understanding of budgets and key performance indicators
• Exceptional knowledge of food and beverage operations
• Experience in advising, managing and delivering business growth objectives
• Excellent time management and organisational skills
• Track record in organisational improvement with a proven capacity to manage change in a consultative and sensitive manner

In addition, you will need to maintain high levels of energy and present with a customer focussed demeanour in sometimes challenging situations. You will need to take pride in your service delivery and the standard of quality provided by the restaurant. You will be able to build and maintain enduring relationships with your staff, guests and customers.

To apply for this position, email your resume to [email protected]
Please note only short-listed candidates will be contacted and your application will be treated as strictly confidential.