What you get to do in this role

• Utilise your profound knowledge and experience in managing and exceeding Support KPIs and critical Technical Support Metrics including Customer Satisfaction, Time to Relief/Resolution (TTRf/TTR), reducing backlogs., increasing efficiency, and implementing/upholding change management, etc.
• Partner with other regional leaders to define and implement strategies to improve customer experience and grow and develop teams.
• Own and bring to conclusion high-impact customer escalations by working with cross-teams.
• Provide quarterly business updates to Senior Leadership.
• Drive case management success from detection to resolution and dissatisfaction issues for customer accounts leading to ongoing enhanced customer experiences.
• Manage major operations outages and communications to customers.
• Evaluate current processes, technology and organizational skills and drive improvements that will enhance customer and employee experience.
• Lead by example to cultivate and maintain a culture built on teamwork, collaboration, and customer focus.
• Manage to the company’s and department’s vision, goals, mission and values.
• Participate in weekend and holiday on-call rotation as required.

This role supports the Finance Business Manager in our Issuing Product Domain by providing quality financial advice, modelling, reporting, budgeting, forecasting and other financial functions to support all key strategic projects across Cuscal. 
   
The responsibilities in this role include: 
   
Monthly Reporting: 

• Responsible for full end to end (E2E) accounting for all strategic projects.  

• Steering committee reporting packs for all strategic projects. 

• Presentation of project financial reporting to steering committee members as required.  

• Benefit realisation reporting for all strategic projects on a monthly basis. 

• Preparing and posting project journals as required. 

Forecasting & Budgeting 

• Prepare and maintain project budget / forecast models as required  

• Analysis of inputs, particularly transaction drivers (or similar) 

• Prepare reporting on budget / forecast submissions, including performance against target and variance analysis  

• Monthly reforecasting for strategic projects, both cost and benefits. 

Decision Support: 

• Assistance with preparation of Project Evaluation Models, Project Business Cases and other governance artefacts as required for strategic projects and other projects as required.  

• Build and maintain financial models. 

• Analysis and review of project forecasts and assisting Project Managers with financial analysis of projects.  

• Benefit and contract review for application of accounting standards. 

• Other ad-hoc financial analytical activities as required.  

• Assisting Project Managers and other Project community members with preparation of financial summaries for inclusion in business cases and other project documentation as required. 

   
About You 
In this role within our Project space the role requires the successful candidate to have strong analytical skills and be able to interpret and evaluate data.  You will also bring your strong financial modelling skills to the role along with your ability to understand business objectives and drivers and how they translate into financial measure. 
   
As the successful candidate you will have experience working in a commercial environment and previous experience working on projects. This role is a very visible one within Cuscal so you will get the opportunity to present to and work with key stakeholders.  
   
A relevant university degree will be essential with at least 4 years’ commercial experience and an understanding of resource costing methodologies will be highly regarded.             
   
Why Cuscal? 
We are in the rapidly evolving world of payments, and we are committed to providing a diverse and inclusive workplace where the very best talent in Australia chooses to work. We support our colleagues with flexible work arrangements through our hybrid model whilst also offering a wide range of educational, financial, lifestyle, health & wellbeing benefits. 
   
Next Step 
If you think this role is the right fit for you, we invite you to apply. Let’s explore who you are and what drives you. We’d love to share our vision for the future of payments sector. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. 

Cuscal does not accept unsolicited resumes from recruitment agencies and search firms. Please do not email or send unsolicited resumes to any Cuscal employee, location or address. 

We're looking for a Revenue Operations Business Partner to serve as a strategic business partner to leadership within Procore's APAC team. In this role, you'll be a key partner to Revenue Leadership and leverage a mixture of strategic and execution skills to support our sales leadership team in driving our go-to-market objectives and optimizing Procore's revenue acquisition efforts.

With Procore positioned to continue incredible growth, the Corporate Strategy and Operations teams drive more predictable revenue.

As a Revenue Operations Business Partner , you'll partner with sales leadership teams to uncover business needs and drive their outcomes in partnership with revenue operations, systems, and enablement teams. You'll use quantitative data, feedback from the floor, and a deep understanding of our corporate initiatives and internal workflows to drive positive outcomes.

This position reports to the Manager, Revenue Operations Business Partners and will be based in our Sydney Office. We're looking for someone to join us immediately.
 

What you'll do:

• Partner with the Strategy & Insights team to identify trends in the business, and drive the dialogue, storytelling, and recommended plans of action with our Revenue Leaders and act as a communication partner to turn these insights into positive action in the field
• Optimize the redesign or integration of Procore's processes and systems. Partner with Revenue Systems to direct the execution of systems and process improvements
• Build a strong internal network of experts and resources that can help drive effective change within their segments
• Lead strategic initiatives to improve the scalability, agility, and efficiency of the Procore revenue operating model in its ability to identify, design, deliver, and improve solutions to our customers' business problems
• Complete qualitative and quantitative analysis as required to identify root cause deficiencies in the operating model, or to track the effectiveness of improvements
• Maintain global playbook for common field/sales policies and processes (e.g. Global Account Management, Splits)
• Coordinate with Global Enablement to define and deliver training to facilitate the adoption of new field processes resulting from Business Operations initiatives
• Serve as subject matter expert regarding process improvement, org design, and management/measurement systems

What we're looking for:

• BS degree is preferred
• 5+ years of demonstrable experience as part of a revenue, sales or success operations team supporting more than  >$50m in APAC or as part of >$500m Globally preferred.
• Strong communication skills, a flexible mindset and a sense of urgency
• Ability to collaborate and build effective relationships