• Full-Time | 1-Year Fixed Term Contract
• This hybrid role requires working across Melba offices in Lilydale/Cheltenham and from home.
• Join a values-oriented Human Rights Organisation

About Us:

Melba has been supporting the Victorian community for over 50 years. What began with three families in search of a different kind of day support for their children with disabilities, has become a mission to open a world of opportunities for people to live fabulous lives of their choosing. The human rights of the people we support are at the centre of everything we do.

We are seeking a Senior Business Analyst and Process Lead to play a vital role in delivering impactful programs that transform processes, systems, and outcomes for Melba.

What You'll Do

• Business Analysis & Process Leadership:
• Conduct detailed requirements gathering, process mapping (As-Is/To-Be), and gap analyses.
• Develop clear documentation, including business rules, customer journey maps, and process models.
• Identify, recommend, and support implementation of process improvements to achieve strategic goals.

Stakeholder Engagement:

• Facilitate workshops and meetings with cross-functional teams to define needs and solutions.
• Build strong relationships with internal teams, including IT, project managers, and change leads.
• Support business case development and align solutions with organizational priorities.
• Support Key Projects:
• Contribute to project scope definition under Agile and Waterfall methodologies.
• Assist in vendor assessment and evaluation processes.
• Provide training support, testing oversight, and documentation for successful implementation.

About You

• At least 5 years of proven experience in business analysis, process improvement, and project collaboration in medium to large environments.
• Familiarity with BPMN, UML, or equivalent process mapping methodologies.
• Strong analytical skills with the ability to elicit and document complex requirements.
• Advanced communication and stakeholder management skills, including executive-level engagement.
• Proficiency in MS Office Suite, Visio, and project tools like Miro or Asana.
• Experience in the care/disability support sector (desirable).
• Familiarity with the BABoK. CCBA or CBAP certified (desirable).

Requirements: A current NDIS Worker Screening and Working with Children Check (we can support you through the process of obtaining one or both checks if you don’t already have them).

Why Join Us?

• We are a human-rights, values-based, not-for-profit community organisation committed to providing services that support individuals with disability to lead everyday lives of their choice, if this resonates with you, come join us!
• Join a supportive and collaborative culture where your contributions make a real impact.
• Enjoy onsite parking and other benefits.
• Access to Not-for-Profit Salary Packaging.
• Flexible work arrangements, with the ability to work from home or the office.

Ready to Make a Difference?

Click "Apply" now and submit your resume. We look forward to meeting you!

We are an equal opportunity Employer and aim to ensure every individual is treated with dignity and respect regardless of their cultural background, ability, ethnicity, gender identity, sexual orientation, spirituality or religion. First nations people; people from culturally and/or linguistically diverse backgrounds and people with a disability are strongly encouraged to apply.

As a provider of supports and services to children, Melba is committed to ensuring that every child feels safe and respected. All Melba staff and volunteers have a responsibility to make sure that children’s wellbeing and safety comes first, that they are supported to achieve their potential, respected, and protected from abuse and neglect.

• Financial Services - Leading Super Fund Provider 
• 12 Month Fixed Term Contract 
• Sydney Located 
• Hybrid Working Model - Blend of Sydney CBD Office and Home

Established in 1988, Rest is one of Australia’s largest profit-to-member superannuation funds. We support nearly two million members, with around $86 billion of funds under management and are recognised as a responsible investment leader*. We believe when members understand and engage with their super, they’re more likely to get a better retirement outcome.

Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit. To put it simply we want our people to thrive and love the work they do.

About the Job 

“Data, Technology & Delivery are accountable for planning and preparing the organisation for the future through strategic technology innovation as well as charting our business strategy and executing for today and tomorrow”.

Reporting to the Practice Manager Project Management, the Project Coordinator works closely with project team members, managers and leads to help deliver major organisational projects efficiently.

Key Accountabilities/Responsibilities

Project Administration:

• Coordinate meetings, book rooms, and organise workshops, including venue selection, agenda setting, material collation, and minute-taking.
• Assist Portfolio Manager, Program Managers and Project Managers with resource scheduling, including onboarding and offboarding activities.

Reporting and Documentation:

• Create and maintain standard reporting packs for Steering Committees, Sponsor meetings, and Executive Committee working groups, supported by Project Managers.
• Assist Portfolio & project managers with recuring reporting requirements and ensure these are completed on time.
• Manage the flow of invoices and Statements of Work (including DEFs), are in line with budget and resource plans, and ensure costs are allocated correctly to the projects.
• Ensure budget vs. actual financial reporting and forecasting accuracy.
• Assist the Portfolio with benefits tracking.
• Ensure all decisions are logged and tracked.

Project Tracking and Tools:

• Assist with tracking portfolio/program deliverables, milestones, and maintenance of project plans, following up action and milestone status.
• Drive the weekly plan, activities, and keep project management tools such as Confluence and Jira up to date.
• Upload all critical documents to a designated document repository.

Risk and Compliance Management:

• Report against risk assurance plans and manage critical deliverables using effective RAID Management techniques.
• Ensure programs and projects complete compliance attestations on time and adhere to governance activities (Delivery Checklist & Gates).
• Facilitate compliance with company policies, procedures, and health and safety standards.

Communication and Collaboration:

• Foster communication between project team members and external stakeholders to ensure alignment and integration across the project.
• Develop and maintain key relationships with internal teams and external providers.
• Act as a point of contact for project updates, information requests, and coordination issues.

Additional Responsibilities:

• Undertake small delivery activities as directed by the Portfolio Manager and/or Program Manager.
• Support the project team members in tracking and completing actions and decisions.
• Participate in continuous improvement initiatives and suggest enhancements to project processes and tools.
• Ensure resource demand forecasts are up to date from project managers, and work with hiring managers to track supply, escalating any demand and supply gaps.
• Assist with resource scheduling (include onboarding & offboarding activities).
• Collaborate with team members in the project coordinator practice to enable effective knowledge management, process and reporting standardisation and capability maturity development.

Turner & Townsend will give you the opportunity to work with world class clients on cutting edge projects and to build a successful career with a company that will offer the highest levels of support at every stage.

As a Senior Project Manager in our Real Estate team, we are looking for you to lead these large projects, manage a team, have a commercial focus and balance working across major projects. 

• Lead and manage large scale projects as the key client interface
• Developing working relationships, problem solving and driving projects to successful completion
• Managing the design process to achieve the client's requirements and manage expectations
• Reviewing project plans and specifications, scheduling, costs saving measures, discrepancies, potential construction problems, etc.
• Managing project safety and environmental requirements
• Managing project timelines, risks and reporting
• Managing project budgets and advising on options to keep budget on track
• Direct line management team responsibilities

Turner & Townsend will give you the opportunity to work with world class clients on cutting edge projects and to build a successful career with a company that will offer the highest levels of support at every stage.

As a Senior Project Manager in our Health Real Estate team, we are looking for you to lead these large projects, manage a team, have a commercial focus and balance working across major projects. 

• Lead and manage large scale health projects as the key client interface
• Developing working relationships, problem solving and driving projects to successful completion
• Managing the design process to achieve the client's requirements and manage expectations
• Reviewing project plans and specifications, scheduling, costs saving measures, discrepancies, potential construction problems, etc.
• Managing project safety and environmental requirements
• Managing project timelines, risks and reporting
• Managing project budgets and advising on options to keep budget on track
• Direct line management team responsibilities