We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.  

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.  

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities. 

Why you will love this opportunity as Business Development Director at Civica

We are seeking a Business Development Director to steer our growth strategy and elevate our commitment to providing unparalleled solutions for our clients. In this strategic leadership role, you will be responsible for driving new business initiatives, strengthening key relationships, and leading high-performing teams to achieve ambitious growth targets.

You will be leading a team of sales, business development managers and bidding professionals and collaborating with leaders across Education department.

Keen to find out more about our Education? Follow the link to find out more about what you'll be working on Education and Learning Management Platform

What will make you successful in this role

• Proven Leadership Skills: Experience in leading and developing high-performing teams in a business development context.
• Strategic Acumen: Ability to develop and execute clear, effective strategies that align with business goals and drive growth.
• Industry Knowledge: Deep understanding of public sector operations, particularly in Government, Healthcare, or Education.
• Sales Expertise: Strong track record of achieving sales targets and managing complex sales processes, particularly with SaaS solutions.
• Relationship Building: Exceptional interpersonal skills with the ability to build rapport with stakeholders at all levels.
• Analytical Thinking: Strong analytical skills to assess market trends, identify opportunities, and make data-driven decisions.
• Communication Skills: Outstanding verbal and written communication skills, with experience in delivering presentations to key stakeholders.

We encourage candidates from diverse backgrounds to apply, as we believe it makes us a stronger organization. If you have the drive and ambition to lead a dynamic business development team, we want to hear from you!

Why you'll love working with us

We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:

We're all different - and we love this about us.

We provide an inclusive, safe, and welcoming environment to all Civicans, new and old Focus on learning- there are heaps of opportunities to enable you to grow and be your best.

Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.

Flexible Work - Flexible work – we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.

Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.

We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.

So, who is Till Payments?

An integrated payment solutions provider committed to accelerating growth for businesses around the world.

Acquired by the Nuvei Corporation in January 2024, Till’s reach has now expanded, tapping into a vast global network to help fuel payment innovation. Today, Till is redefining the payment experience for its merchants and partners, offering seamless solutions across all channels – both online and offline – that unify and optimise the payment experience at every point of the journey. As we integrate with Nuvei, we pledge to stay true to our roots and deliver even greater value to our merchants and partners.

About the Role:

We are seeking an experienced Payments Business Analyst specialising in Card Schemes based in Australia. This role is perfect for a professional with payments Business Analyst experience particularly with card networks such as Visa, MasterCard, Amex, Diners and EFTPOS. The ideal candidate will be adept at navigating the complexities of card schemes, regulatory frameworks, and providing guidance helping optimise payments processes.

Key Responsibilities:

• Provide business analyst capabilities on card schemes, interchange fees, and transaction processing including monitoring scheme reports.
• Work with internal stakeholders to navigate enhancement change programmes.
• Develop and maintain strong relationships with key stakeholders, including vendors, card networks, and payment processors.
• Conduct detailed analysis and reporting on card transaction trends, interchange fees, and cost-saving opportunities.
• Stay up-to-date with industry trends, regulatory changes, and emerging technologies within the payments ecosystem.
• Support Acquiring Operations team in navigating compliance challenges, particularly with card scheme mandates other industry changes.
• Lead workshops and training sessions for internal stakeholders on best practices in card schemes and payment strategies.
  

Skills & Qualifications:

• Minimum of 5 years' Business Analyst experience in the payments industry, with a focus on card schemes.
• Strong understanding of Visa, MasterCard, and EFTPOS networks, including fee structures, compliance requirements, and risk management.
• Experience in payment gateway integration, acquiring, and processing services.
• Proven track record of delivering payment project changes and problem solving capabilities
• Familiarity with regulatory frameworks especially local Australian payment regulations.
• Strong analytical skills, with experience in data analysis and cost optimization related to card payments.
• Excellent communication and interpersonal skills, with the ability to present complex concepts to both technical and non-technical stakeholders.
• A collaborative mindset, with experience working in cross-functional teams to deliver payments solutions.

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• New role - showcase your depth of expertise in Superannuation
• Join an industry leading, highly experienced team
• Hybrid working as standard 

Established in 1988, Rest is one of Australia’s largest profit-to-member superannuation funds.

We support nearly two million members, with around $86 billion of funds under management and are recognised as a responsible investment leader*. We believe when members understand and engage with their super, they’re more likely to get a better retirement outcome.

Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit. To put it simply we want our people to thrive and love the work they do.

Reporting to the Senior Business Development Manager, the Business Development Manager at Rest is instrumental in identifying and securing new employer partnerships to expand our Number of Members (NOM) in alignment with strategic goals. This role involves identifying prospective employers, cultivating relationships with potential employers, enhancing awareness of Rest's offerings, and ensuring positive engagement with our brand. At Rest, our purpose is to create super our members love, and our mission is to make super simple. Your role is critical in achieving this.

• Drive new business acquisition for Rest Super, focusing on strategic relations and managing a robust pipeline.
• Foster growth within existing employer networks and their parent companies.
• Utilise Rest data analytics to pinpoint viable business opportunities.
• Engage with prospects through networking events and association partnerships.
• Deliver a compelling value proposition to employers and continuously seek improvement.
• Collaborate with Relationship Management teams to grow client accounts and develop tailored solutions.
• Maintain accurate reporting and documentation for key business opportunities.
• Take the lead in sales initiatives during the onboarding and transition of new business, representing the Business Development team with professionalism and expertise.
• In-depth knowledge of the default superannuation landscape and a comprehensive grasp of the offerings presented by our key competitors in the market.
• Contribute to strategic planning within the business unit, ensuring alignment with Rest’s vision and mission.
• Uphold compliance with industry regulations and company policies, while managing associated risks.
• Champion innovative approaches to enhance the business acquisition process, customer experience, and overall service delivery.

• New Role
• Join a highly professional forwarding thinking team
• Hybrid working as standard

Established in 1988, Rest is one of Australia’s largest profit-to-member superannuation funds.

We support nearly two million members, with around $86 billion of funds under management and are recognised as a responsible investment leader*. We believe when members understand and engage with their super, they’re more likely to get a better retirement outcome.

Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit. To put it simply we want our people to thrive and love the work they do.

Reporting directly tot he GM, Finance Business Partnering.  Partner with the Rest team and outsource partners to optimise our opportunities to deliver on our member and employer promises, including sound financial management and ensuring our members and the funds rights are protected.

Ensures accounting principles and practices are in place and delivered through the team to service, support and guide service partners and internal and external stakeholders on a day to day basis.

This involves budgetary and expense control and managing internal and external stakeholders to influence, advise and achieve desired business outcomes.

Provision of all business finance partnering capability for agreed Rest business units and divisions including

• Leading finance engagement and managing senior stakeholders to ensure that their finance needs are met.
• Spearheading delivery of key finance responsibilities and accountabilities for agreed business units, ensuring always that deliverables are completed on time and accurately.
• Strategic financial analysis for business opportunities, input into business cases, benefit identification, monitoring and realisation.
• Providing impactful analysis and decision support across business units.
• Preparation of the annual budget to be incorporated into the annual business plan.
• Assisting Stakeholders with Best Financial Interest Duty Assessments, including NPV calculations.
• Assistance with forecasting and monitoring including assisting cost centre managers with accurate and regular financial reporting.
• Promoting a culture of innovation and value add, encouraging staff to initiate innovative responses to current and future business needs.
• Display effective influencing skills, ability to build trust and challenge existing practice.
• Provide partnering in the form of coaching, advice, support and recommendations to business unit stakeholders to ensure understanding of budget financial responsibility and where financial performance indicators could improve. This will involve ensuring that operating costs are aligned with the overall strategic business plan.
• Ensure appropriate controls within the finance function are complied with and operating effectively to manage the operating risks, including manager and employee education, procedures and expense authorisation processes.
• Assist the business and transformation delivery management teams in the estimation of future costs and benefits for use in business case and budget preparation, and year on year spend for annual planning and forecasting purposes.
• Develop and implement new systems and processes to ensure ongoing efficiency improvements and cost reductions.
• Promote Rest’s financial risk management framework.

The Risk Managers primary focus is on the management and coordination of risk management, ensuring that all elements of risk to the project are identified, analysed, reported and solutions/mitigations developed and implemented. 
 
The main duties of a risk manager are: 

• Coordination of risk management to ensure effective project delivery to the highest industry standards. 

• Undertaking both qualitative and quantitative risk assessment (QRA for cost and prolongation risk related to time activities) to support informed and evidence-based decision making within the project. 

• Building and promoting a risk-aware culture across the project which includes increasing levels of awareness, understanding and commitment to risk management issues. 

• Ensuring a program of individual and small group risk reviews and reports are completed to facilitate an accurate understanding of actual and potential risk exposures across the project and facilitating solutions and mitigations, including any required controls and actions. Capturing the data in a risk register to manage the project risk profile. 

• Completing risk reporting associated with monitoring project contingency and potential scope modifications made during the project. 

• Coordinating and reviewing project status reporting and assisting with arrangements for key governance meetings. 

• Providing subject matter expert advice to the project management team in relation to risk management. 

• Supporting the project controls and contract management functions as required.