Responsibilities

• Develop trusted advisor relationships with assigned customers, advocating on their behalf with internal functional partners as needed
• Drive product adoption and usage of insightsoftware products and solutions to retain and grow revenue 
• Craft effective strategies for customer retention, negotiate and secure renewal agreements, and facilitate the expansion of the use of our solutions within your customer base.  
• Organize and execute and communication strategy for assigned customers, including emails, one on one meetings, monthly update calls and quarterly business reviews focus on overall customer health and adoption statistics, product reviews, and contractual status checks.
• Forecast and track key account metrics (e.g. quarterly retention and growth results and annual forecasts) and clearly communicate progress to internal stakeholders
• Manage customer relationships and escalations, including high severity requests, with a focus on solving business problems and deriving customer value from insightsoftware’s solutions
• Drive a seamless customer experience by working cross-functionally with our product and services team to ensure each new customer can quickly adopt and gain value from our solutions
• Lead one or more special projects to enhance Customer Success goals and processes
• Participate in cross-functional reviews of product lines
• Train and mentor on-demand talent
• Other duties as assigned

Achievements/ Goals

• Complete Onboarding process (90 Days)
• Assume responsibilities of management of customer portfolio
• Complete renewal process for portfolio
• Engage customer in COR and regular communication cadence
• Participate in cross functional meetings.

If you're on the hunt for your next career move, you've come to the right place.

Working with digitsonly, you’ll receive following incentives

If you're on the hunt for your next career move, you've come to the right place.

Working with digitsonly, you’ll receive following incentives

If you're on the hunt for your next career move, you've come to the right place.

Working with digitsonly, you’ll receive following incentives

Who are we?

Lyka is an Australian founded pet wellness company that’s shaking up an outdated industry and paving the way for happier, healthier pets. Despite medical advancements, animal lifespans are on the decline. Today, the average pet only reaches 37% of their full potential lifespan and statistics have shown us that many suffer from dental disease, cancer, and obesity. Simply put, the status quo is not enough.

As humans, we’ve experienced firsthand the positive impact fresh wholefoods can have on our health and wellbeing, and we believe our furry friends deserve the same. We're on a mission to do just that, starting with nutritionally balanced, wholefood meals delivered direct to doors around Australia. As the world’s most sustainable pet wellness company, we’re putting pets and our planet first - one bowl at a time.

Today, we are proud to share we’ve served 30 million meals to puppers and their parents across Australia, and this is just the beginning. Our vision is to create multiple nutritional products, adding disease prevention meals and supplements, and expand into new markets.

Currently, we are a team of 200+ pet-obsessed people and we're continuing to grow (yes, looking at you!). These carefully selected teammates are dedicated to building the next generation of technology and products to help empower pet parents to take control over their pet’s wellbeing.

To date, we have raised over $60M in funding from venture capital investors and pet industry insiders, who believe in our mission and ability to drive change in a stagnant industry, providing nutrition that nourishes puppers from the inside out.

Are you ready to shake things up and give pets the life they deserve? Come join our pack!

Our Mission

The time we share with our pets is being cut short. Despite medical advancements, they’re getting sicker earlier. They’re dying prematurely. The industry has it backwards - prioritising treating symptoms instead of addressing the root cause. That’s where we come in.

At Lyka, we take a preventative, holistic and personalised approach to pet care. We look at the full picture, factoring in the diet, lifestyle and environment of each individual animal.

We don’t stop at symptoms, instead we dig for the root cause. We create nutrition plans unique to each pet, because it’s not just about living longer, but living well too.

Our mission is to increase the lifespan of dogs and cats.

The Team

Lyka’s Partnerships team is quickly growing and we’re looking for an exceptional Account Manager to join the pack. In this phone/email based position you’ll look after a diverse range of partners looking to educate and empower their clients on the benefits of a real food diet.

What you'll do

• Build and maintain close relationships with our existing Partners, including breeders, vets, dog trainers, among many others
• Identify opportunities where Lyka could help our partners grow their businesses and revenue
• Establish protocols and processes for Partnership engagement to ensure Lyka’s interactions and communications are aligned with our brand, mission and business objectives
• Create helpful and persuasive marketing materials to increase product adoption and educate on the benefits of Lyka and best practices for promotion
• Act as a key point of contact for partner escalations and resolving them in a timely manner
• Performance analysis and reporting on trends to track progress, as well as areas for improvement
• Work cross-functionally and collaboratively with internal teams to ensure objectives are delivered
• Live and work in accordance with Lyka’s values and principles at the workplace

What you'll bring:

• 2+ years’ experience in either Account Management or Inside Sales, preferably within a high-growth B2B start-up (eg SaaS or FinTech)
• Exceptional communication and relationship building skills (internal/external) with a passion for building long-term relationships whilst achieving aggressive KPIs and targets
• You would describe yourself as a self-starter/success oriented
• You understand how to build new business, upsell and drive revenue because you have a track record of doing so
• An analytical and inquiring mind with the ability to communicate data into relevant insights, and the ability to consolidate complicated problems into actionable solutions
• You’re comfortable with ambiguity and happy to adapt to new situations!
• You have a love for animals and want to join us in striving for progression in pet wellness

Some ‘nice to have’s:

• Experience working within a high-growth sales team environment
• Experience with a CRM, preferably HubSpot
• Previous experience with a GTM launch for a new product

• Work in a fast-growing start-up, experiencing what goes behind the scenes to sustain hyper-growth for a start-up with a physical product!
• Growth and Development – Lyka is growing extremely quickly, which means you will have the opportunity to experience different challenges every day and progressively acquire more responsibilities as our facility and team expands. We provide an annual L&D budget for you to continue your personal development.
• Work for a sustainability focused company – we care about the health of our dogs and our planet. We’re proud to be Australia’s only carbon-negative and plastic-negative pet company and we’re always looking at ways for us improve sustainability practices.
• Be part of a diverse top talent team, coming from widely different backgrounds and geographies.
• 12 weeks of paid parental leave for primary and secondary carers, along side 2 weeks of miscarriage leave in the first twenty weeks. We also offer 18 paid weeks to both primary and secondary carers if you have been at Lyka for over two years.
• Wellbeing assistance & tools to take care of your mental and physical wellbeing so you can do your best work.
• Flexible working: work from where you get your best work done. We have pet-friendly offices and industrial kitchens in Sydney and Melbourne.
• Pupper parent support to care for your furry friends – flexible arrangements for new pets, pet-friendly offices, discounts, and financial allowance for dog training & care to help them live their best life!
  

We are committed to building inclusive and diverse teams

Lyka is an equal opportunity employer devoted to providing a working environment that embraces and values diversity and inclusion. We celebrate diversity, are devoted to creating an inclusive environment for all staff and encourage people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at the time of application.

If you're on the hunt for your next career move, you've come to the right place.

Working with digitsonly, you’ll receive following incentives

If you're on the hunt for your next career move, you've come to the right place.

Working with digitsonly, you’ll receive following incentives

If you're on the hunt for your next career move, you've come to the right place.

Working with digitsonly, you’ll receive following incentives

We are looking to hire a Senior Account Manager to work on one of our biggest clients.

There’s international travel, big names, career defining projects and global scale. The opportunity represents a lot of what’s great about advertising, but inherently it means that we’re looking for a very specific type of person. Someone who loves a challenge, is eager to learn and thrives in a fast paced and dynamic environment.

“It’s an account where the intangibles really shine. If you’re a stickler for problem solving and love teamwork this is the position for you. It is definitely a milestone role in your career.” - Kelvin Chan, Senior Account Director and Hiring Manager

The Senior Account Manager is a highly motivated self-starter who can lead, but can also throw themselves into any project and do what needs to get done. The role requires an ownership mindset and a strong sense of responsibility across any task small or large.

Ideally they have an interest in gaming (not mandatory) from a personal or professional perspective. It’s important that the individual is comfortable expressing themselves in a team dynamic and able to share their passions and interests while being open and accepting of everyone else’s. We spend a lot of time together, so knowing what makes you tick is BIG for us.

At We Are Social we truly believe we create Ideas Worth Talking About (IDWTA); this role is central in making sure we deliver to that by ensuring that they set the team up for success. This is not done alone. This role will work alongside a talented and high performance Client Service team, along with Strategy, Editorial, Creative and Production. Together we truly shape the role social media plays in advertising with clients.

Key responsibilities

• Project and resource management
• Strong project management skills inc. timings, WIPs, agendas
• Experience in managing budgets inc. estimating, forecasting, billing etc
• Makes accurate resourcing requests based on project scope
• Communicates clearly and efficiently with clients and internal colleagues
• Is able to pivot and move forward in the face of changing priorities, client or internal
• Relationship management
• Builds trust with key client contacts by treating every task with care and professionalism
• A true collaborator who earns the respect and trust of their peers and client team
• A positive force within the agency as a key contributor and participator in agency and individual team culture
• Always communicates in an open and honest way and acts with integrity
• Creative and strategic contribution
• Translates client tasks into clear and concise briefs to set the Editorial and Creative team up for success
• Actively contributes to the creative process and builds on ideas, and is an evangelist about delivering ideas worth talking about
• Articulates a point of view on all things social, and finds solutions by collaborating with Strategy, Editorial, Creative and Production teams
• Provides clear, concise feedback and debriefs to keep teams on track
• Reporting
• Develop concise, insightful and learning-oriented reports that inform future actions
• Influencer Management
• Identify, recruit, negotiate, brief and oversee influencers across multiple projects
• Manage individual influencers according to their briefs, ensuring quality control, adequate review processes and optimal outputs

Your skills and experience

• You have 3-4 years of experience working in an agency
• You are solutions-oriented and can apply fluidity and structure to your role
• You enable and set the team up to succeed
• You have a passion for social-first content, and stay abreast of trends and key activity in the social media landscape
• You are familiar with influencer marketing and how brands should leverage them across all stages of the funnel
• You are willing to travel abroad frequently
• Passion and/or experience working in gaming is favorable
• You are expecting an annual remuneration between $85,000 - $95,000 inclusive of Superannuation
• You are currently based in Sydney

About We Are Social

We Are Social is a socially-led creative agency operating globally at the forefront of marketing and culture. We are the world's leading social specialist network: Over 1300 social experts in 19 offices around the world proving the power of social thinking to drive business value. We help brands immerse their stories in the real conversations their audience are having. We generate sharp strategies and inspiring campaigns, based on social insights for forward-thinking brands like Samsung, TikTok, Audi, Mastercard, Kayo, PWC and Colgate.

We’re focused on creating ideas worth talking about. How do we do that?

• We put social thinking at the centre of what we do.
• We connect people and brands in meaningful ways.
• We create ideas worth talking about.
• We Are Social.

Here in Sydney, we are a group of people from different walks of life, united by a passion for popular culture. We Are Social is an equal opportunity employer, we value diversity of thought and experience at our company. Learn more about our culture and our work.

Interested?

Are you interested in the opportunity you just read? If you have any questions, don’t hesitate to contact us at [email protected]. In the interview process you will meet Kelvin Chan (Senior Account Director and manager of this position), Kelly Spence (Client Service Director) and colleagues from the Client Services team.