Title: Customer Success Manager (Retention and Growth)

Location: Remote

Working Hours: 7.30 PM to 4:30 AM (IST)

Why Birdeye?

Once upon a time, local businesses could attract customers through advertising and word of mouth. But today consumers choose businesses based on online reputation and digital experiences. The modern marketer must deliver exceptional experiences that create repeat customers, and they need a platform that can do this at scale. Local businesses often struggle to overcome the complexity and inefficiencies that come from using multiple applications to manage and optimize their marketing and customer experience operations. They often find that their use of fragmented point solutions keeps them from achieving true customer insights - and from acting upon them in real time.

This is the challenge that Birdeye solves with its all-in-one reputation and customer experience platform. More than 120,000 local businesses and brands use Birdeye to be found online through local listings and reviews; engage with consumers through webchat, text, and social media messaging; collect digital payments; and gain insights to improve customer experience with survey, ticketing and benchmarking tools.

Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo and in 2021, our CEO and Co-founder was named 2021 EY Entrepreneur of the Year. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, and World Innovation Lab - and recently closed a $60 million Series C funding round led by Accel-KKR, a leading technology-focused investment firm. Learn more at birdeye.com.

What You’ll Do

Birdeye is looking for a Customer Success Manager for Retention and Growth with a passion for relationship management. The successful candidate will nurture and manage accounts to maintain a healthy life-cycle, while ensuring and allowing customers to see the benefits of Birdeye’s new platform and renew. This role is vital and hands-on role, where you will work hand-in-hand with customers to help improve their online reputation.

Responsibilities

• Responsible for renewals of Birdeye’s clients

• Monitor and analyze account health to identify churn risk

• Win back clients who have requested a cancellation

• Utilize your creativity to refine and innovate processes to improve Customer Success

• Leverage your sales skills to reinforce the value proposition of BirdEye

• Be the point of escalation for clients and salespeople to ensure client satisfaction

• Develop methods for managing customer satisfaction

• Leverage research and understand of our clients industries to create tailor-made solutions

• Handle some financial and billing issues for Birdeye clients

• Additional assigned projects as assigned

Requirements

• 2-7 years of experience in a customer facing support/success/account management/retention role.

• Customer experience champion.

• Strong oral and written communication skills.

• Consultative approach to account management.

• Deep customer empathy.

• Understanding of SMB space, particularly in the specified vertical.

• Exceptional Saas product knowledge.

• Ability to effectively manage delicate customer situations

• Organized and reliable - Able to work as a team with little direction when necessary

• Knowledge of Sales force CRM a plus.

• Bachelor’s degree preferred.

Why You’ll Join Us

At Birdeye, we seek to innovate and to be the #1 product in our category, which means we continually raise the bar to deliver meaningful results for ourselves and our customers. Our quality is world-class. We deliver what we commit and roll up our sleeves and get work done.

Working at Birdeye means being part of a tight-knit community that helps you succeed and celebrates your wins! We find strength in diversity and inclusion, actively seek different points of view, and ask everyone to be their authentic self at all times

About us:

Established in 2007, CDC Data Centres is Australia’s leading operator of sovereign, secure, world-class data centre facilities.

Headquartered in Canberra with multiple facilities in the ACT, NSW, VIC and New Zealand, CDC’s diversified operations provide secure data centre configurations that support co-location, containerised and hyperscale compute environments with all campuses interconnected with high-speed carrier grade networks.

At CDC we are passionate about creating an inclusive workplace that promotes and values diversity. We believe that everyone’s unique experiences enable us to deliver meaningful benefits for our people, our clients and communities. Our mission is to attract, retain and grow the world’s best data centre team.

Our people are responsive, innovative and trusted in supporting our customers. Together, we configure the landscape to meet the security, reliability, connectivity and sustainability needs for today and tomorrow.

About the role:

The ICT Project Manager overseeing, organising, and successfully completing designated projects, encompassing proficient reporting, evaluation, and the comprehensive implementation of the projects.

The ICT Project Manager plays a crucial role in making sure that Information & Security projects at CDC run smoothly. They work with people and processes to ensure that projects are completed on time and meet their goals. This includes creating detailed project plans, making sure there are enough resources, and finishing each project on time and within budget. The ICT Delivery Manager also keeps an eye on new developments, making sure that projects stay in line with CDC's vision and design standards. They act like a protector, making sure everything stays on track.

Other responsibilities include:

• Hold overall accountability for the successful delivery of assigned projects.
• Manage a diverse team, including CDC staff, contractors, and service providers, to achieve project outcomes.
• Ensure resource availability and allocation for project success.
• Ensure all projects are delivered on-time, within scope, and within budget.
• Assist in defining project scope and objectives in collaboration with stakeholders.
• Align projects with the Information & Security strategy and enterprise architecture.
• Provide advisory services to enhance business areas through technology solutions.
• Develop and manage the project lifecycle, including planning, progress monitoring, and risk/issue management.
• Maintain necessary registers, documentation, and templates while ensuring compliance with regulatory requirements.

About you:

• Proven working exposure of successful end to end project management and delivery experience (contract agreements, stakeholder engagement, budget management, milestones etc.)
• Experience leading and collaborating with diverse teams, including internal resources and external service providers.
• Strong technical background with hands-on experience in software development, application implementation, enterprise architecture, solution design and web technologies.
• Ability to identify risks and provide effective program mitigation strategies.
• Tertiary qualifications in IT, commerce, business and/or project management desirable but not a requirement.

Working Rights: 

Applicants who wish to apply for this position will need Australian Citizenship with ability to obtain and maintain an NV1 Security Clearance.

How to Apply: 

If you are looking for an opportunity to 'Make Your Mark' and play a vital role in a fast-growing Australian Technology company, please submit your resume and cover letter by clicking Apply.

Please ensure you take the time to align you CV with the requirements above. We want to understand how your skills and experience relate to the position you are applying for.

About The Role

We are seeking an experienced hands-on Business Development Manager to join our Sales team. The ideal candidate will be responsible for securing & holding specifications at the top end of the High End Multi-Residential sector as well as Hospitality & Retail projects.

Extremely strong interpersonal skills and a collaborative approach to working with and engaging stakeholders across Architecture & Design, Construction and Property Development, is essential.

Skills and Experience

• A natural interest and ability in building strong and trusting relationships with people
• The ability to confidently manage client relationships and general day-to-day enquiries
• Great attention to detail in handling business development leads and managing projects from lead to delivery
• An interest in architecture and design
• The ambition to grow and develop existing client relationships through exceptional service and product counsel
• Experience with CRM software a bonus (e.g. Salesforce)
• Ability to work remotely for periods of time, building structure and driving momentum
• Understanding of sales principles and ability to deliver excellent customer experience
• Strong (verbal and written) communication skills with an ability to build relationships

Responsibilities

• Provide after-sales support to retain great relationships
• Ensure prompt and accurate responses to clients’ queries
• Build strong client relationships, through regular communication
• Creating customised sales plans for key clients
• Promote new products/services to existing customers

Benefits

We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development. Our benefits package includes:

• Competitive salary and incentive program
• Great working culture
• Car/ or car allowance, laptop and phone
• Company-sponsored events and activities
• Enhanced parental leave
• Employee assistance program
• Employee discounts
• Free snacks and drinks in the office

About the Company

We are a leading supplier of architectural surfaces and outdoor furniture across Australia, New Zealand and California (employing around 130 people), dedicated to providing remarkable products and exceptional service to our customers in the Architecture and Design industries. We are passionate about investing in our people and providing them with the resources and support they need to grow and succeed.

Our core values of Best Idea Wins, Play as a Team, Be Curious, Get Fired Up, and Take Pride are deeply ingrained in our culture. We believe that by fostering these values, we can achieve outstanding results for Eco Outdoor and drive a positive employee experience.

Last year was our most successful year yet off the back of sustained growth in all markets which is expected to continue, so the future is bright for the business.

How to Apply

If you would like more information before you apply, check out our website: www.eco-outdoor.com or check us out on LinkedIn, or Instagram.

Recruitment agencies - No thanks. We've got this one covered!

Please note we require full permanent working rights for this position.

How To Apply

LegalVision is a market disruptor in the commercial legal services industry. Our mission is to power the success of every business by delivering legal support that is proactive, affordable and commercial, and the key way we do this is through our industry-first legal services membership. We have assisted over 200,000 businesses across New Zealand, Australia and the UK, and we’re just scratching the surface. We were named Law Firm of the Year at the 2021 and 2022 Australasian Law Awards, and a 5 Star Employer of Choice by Australasian Lawyer in 2023.

About the Role

​In your role as a Partnerships Manager, you’ll be responsible for building, evaluating and managing LegalVision’s partnership strategy across Australia and New Zealand. 

Your responsibilities will be focused on implementing our channel partnerships strategy. You will:

• lead the partnership strategy and be the key relationship owner for our strategic partners
• build long-lasting relationships with industry stakeholders, manage regular engagement and report on the results of launched initiatives
• grow our partner network to maintain a consistent flow of inbound partners through project-managing events and marketing campaigns.

The Ideal Candidate

• Our ideal candidate has strong sales or partnership experience (preferably 2+ years)
• You are a self-starter and organised go-getter who executes tasks and drives results while keeping an eye on the bigger picture
• You are commercially minded and focused

• You are a relationship builder and have experience in developing partner programs
• You enjoy working in a fast-paced and dynamic environment and thrive under pressure

Benefits

• Fast-paced environment with accelerated growth opportunities for high performers.
• Talented and energetic teammates across the UK, Australia and New Zealand.
• No suits and no billable hour targets!
• 25 days annual leave per year, plus paid birthday leave, volunteering leave, and parental leave.
• Annual budget to spend on external learning and development.
• Regular team socials, drinks and team lunches.
• Vibrant office environment in Surry Hills which is super close to Central Station, and flexible work-from-home options.

Apply today!

If this role sounds like it could be a great next step, we’d love to hear from you. Applications will be reviewed on a rolling basis and will close once the role is filled, so apply early to avoid missing out.

A note to recruiters: we’re all over this role, so there’s no need for you to get in touch. LegalVision does not accept unsolicited CVs or responsibility for any fees related to unsolicited CVs. Thanks!

Lyka is an Australian founded pet wellness company that’s shaking up an outdated industry and paving the way for happier, healthier pets. Despite medical advancements, animal lifespans are on the decline. Today, the average pet only reaches 37% of their full potential lifespan and statistics have shown us that many suffer from dental disease, cancer, and obesity. Simply put, the status quo is not enough.  

As humans, we’ve experienced firsthand the positive impact fresh wholefoods can have on our health and wellbeing, and we believe our furry friends deserve the same. We're on a mission to do just that, starting with nutritionally balanced, wholefood meals delivered direct to doors around Australia. As the world’s most sustainable pet wellness company, we’re putting pets and our planet first — one bowl at a time. 
 

Today, we are proud to share we’ve served over 20 million meals to puppers and their parents across Australia, and this is just the beginning. Our vision is to create multiple nutritional products, adding disease prevention meals and supplements, and expand into new markets.  

Currently, we have a team of 200+ pet-obsessed and we're continuing to grow (yes, looking at you!). These carefully selected people are dedicated to building the next generation of technology and products to help empower pet parents to take control over their pet’s wellbeing.  

To date, we have raised over $60M in funding from our venture fund investments and pet industry insiders, who believe in our mission and ability to drive change in a stagnant industry, providing nutrition that nourishes puppers from the inside out.  

Are you ready to shake things up and give pets the life they deserve? Come join our pack! 

Our Mission 

 
The time we share with our pets is being cut short. Despite medical advancements, they’re getting sicker earlier. They’re dying prematurely. The industry has it backwards — prioritising treating symptoms instead of addressing the root cause. That’s where we come in.   

At Lyka, we take a preventative, holistic and personalised approach to pet care. We look at the full picture, factoring in the diet, lifestyle and environment of each individual animal. We don’t stop at symptoms, instead we dig for the root cause. We create nutrition plans unique to each pet, because it’s not just about living longer, but living well too.  

Our mission is to double the average lifespan of dogs and cats by 2050. When we can share a full life with our pets, we've done our job. 

Who you are?  

You are a hands-on marketer currently working client-side or at an agency. You have experience in several marketing disciplines such as brand, events and PR. In this role, you will have the opportunity to build Lyka’s consumer/industry trade show and events strategy. You will also assist in the implementation of the brand strategy. The role works closely with Lyka’s in-house creative team as well as cross-functional teams such as R&D and Product.  If you have a growth mindset and love the implementation process this role could be a great fit for you. 

What you will do?

• Drive the implementation of the brand strategy, including liaising with internal teams and external agencies or stakeholders 

• Identify and seek out unique PR opportunities to get which may include writing press releases and gathering information from various areas of the business. This includes but is not limited to applying for relevant product, business and people awards 
• Taking ownership of discrete brand related projects with support from our Senior Brand Marketing Manager and Head of Marketing 
• Build Lyka’s brand activations and trade show strategy including execution of the strategy and cross-functional project management of relevant projects 
• Live and work in accordance with Lyka’s values and principles at the workplace  

Some ‘nice to have’s: (additional skills and experiences that are not necessary but would be an awesome addition)  

• Ability to be hands on with brand measurement and analytics  

• Managing cost and understanding impact on the bottom line 

• Project management experience – examples of managing and lead project  
• Budget management -  basic level of budgeting 
• PR campaign experience  
• Hands-on event management

• Work in a fast-growing start-up, experiencing what goes behind the scenes to sustain hyper-growth for a start-up with a physical product!   

• Growth and Development – Lyka is growing extremely quickly, which means you will have the opportunity to experience different challenges every day and progressively acquire more responsibilities as our facility and team expands. We provide an annual L&D budget for you to continue your personal development.    
• Work for a sustainability focused company – we care about the health of our dogs and our planet. We’re proud to be Australia’s only carbon-negative and plastic-negative pet wellness company and we’re always looking at ways for us improve sustainability practices. 
• Be part of a diverse top talent team, coming from widely different backgrounds and geographies.   
• 12 weeks of paid parental leave, alongside 2 weeks of miscarriage leave in the first twenty weeks. We also offer 18 paid weeks to both primary and secondary carers if you have been at Lyka for over two years.    
• Wellbeing assistance & tools to take care of your mental and physical wellbeing so you can do your best work.   
• Flexible working: work from where you get your best work done. We have pet-friendly offices and industrial kitchens in Sydney and Melbourne and offer a working from home allowance for your home set-up.   
• Pupper parent support to care for your furry friends – flexible arrangements for new pets, pet-friendly offices, discounts, and financial allowance for dog training & care to help them live their best life!  

We are committed to building inclusive and diverse teams   

Lyka is an equal opportunity employer devoted to providing a working environment that embraces and values diversity and inclusion. We celebrate diversity, are devoted to creating an inclusive environment for all staff and encourage people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at the time of application. 

The Game Changers:

At AP+ we're changing the game! We're doing big things, and we can't do it alone. We're part of a big ecosystem, and we know teamwork and passion for our purpose is what will make us successful. We value the unique talents, perspectives, of all our employees. This includes people of all gender identities and sexual orientations, First Nations Peoples, people of all abilities and diverse backgrounds, as well as their families.

AP+ brings together Australia’s three domestic payment providers, BPAY Group, eftpos and NPP Australia, into one integrated entity. Bringing these businesses together enables AP+ to create a more competitive and coordinated Australian payments organisation that is strategically placed to respond to the impacts of regulatory and technological change today, and into the future.

The Purpose:

As a Product Manager in our Payments and Schemes team, you will be responsible for the strategy, development, management and optimisation of the PayID portfolio of Business Payments product currently in market.

As the business owner for the products/services within your portfolio you are responsible for developing action plans and identifying key initiatives to drive adoption and take up of the products/services and identifying opportunities for optimising performance and product enhancements.

This is what you’d be required to do:

• Work closely with the wider Business Payments team to develop a longer-term product roadmap incorporating future product development and enhancements.
• Be accountable for execution of product strategies, action plans and product key performance metrics.
• Support the development of go to market strategies for the Business Payments product portfolio.
• Collaborate with AP+ members to drive adoption and usage of Business Payment products and in-market product optimisation including identification of best practices.
• Collaborate with wider AP+ organisation to explore and execute on opportunities to integrate AP+ capabilities across the Business Payments product portfolio.
• Input to pricing strategy/ies for the Business Payments product portfolio.

We’d love to hear from you if you have;

• Robust experience in product management/product strategy/ stakeholder management roles within the payments industry.
• Specific payments knowledge and experience including technical understanding, and ideally encompassing corporate and B2B payments.
• Experience analysing product/marketing data and customer insights.
• Demonstrated experience analysing and interpreting product, market and financial information.
• Excellent stakeholder management & communication skills.
• Ability to translate strategy into operational and tactical activities, assess progress and adapts tactics and plans accordingly.
• Proactively solves problems to effect change, makes informed decisions and takes responsibility.
• Strong business acumen – commercial, pricing, competitor analysis.

What’s Next:

We know applying for a role can be a nerve-wracking experience, so we endeavor to review applications and plan to schedule screening interviews within the next two weeks. If you are among selected candidates, we’ll be in touch to schedule a phone interview. In any case, we will keep you posted on the status of your application.

We want to remove all barriers to inclusion so if you need advice or support with your application, we’re here to help. Please reach out to [email protected]. We also encourage you to let us know your pronouns at any point during the recruitment process.

AP+ are not working with Recruitment Agencies for this role.

About frank green

frank green isn’t a person, it’s a philosophy. We are frank about living green.

Our purpose is to stop single-use plastics. So, we create beautifully designed, functional, and innovative sustainable products that fit into your life, that you love to use and reuse, over and over again. Because we want to give people around the world the power and desire to make easy, sustainable change.

Your New Role

Are you passionate about creating captivating content and building communities? We're seeking a highly creative Social Media Manager to join our team at frank green. Collaborate directly with the Creative & Marketing Directors to shape and execute our social media and community engagement strategy. Bring your expertise in lifestyle, beauty, fashion, or design industries. Create innovative and engaging daily content that resonates across multiple platforms, connecting with our dedicated community.

Your Day to Day

• Lead the conceptualisation, execution, and optimisation of the frank green social media and community engagement strategy.

• Oversee social calendar management, content scheduling, and publication across key platforms including Instagram, TikTok, Facebook, LinkedIn, YouTube, and Twitter.
• Innovate audience-centric and platform-appropriate social content concepts.
• Conduct research on prevailing benchmark trends and audience preferences.
• Deliver ongoing social media reporting against predefined objectives and KPIs.
• Foster collaboration with cross-functional teams such as marketing, sales, and customer service to maintain brand consistency.
• Provide customer service support through direct engagement across our social channels.
• Manage copywriting and content production processes.
• Stay abreast of current technologies and trends in social media, design tools, and applications.
• Spearhead social campaign management and offer support from ideation to execution for product launches.
• Conduct detailed analysis and reporting of social and traffic KPIs on a weekly basis, with monthly reporting on community development and engagement.

Your Skills

• A minimum of 4 years' experience in social media, content, and community management.
• Strong analytical skills enabling you to interpret data and report on performance and KPIs.
• A comprehensive understanding of all social platforms and a commitment to staying informed about platform changes.
• Creative aptitude to conceptualise and deliver engaging content aligned with our brand values.
• A keen interest in global brands, trends, and a solid knowledge of the aspirational social brand landscape.
• Exceptional attention to detail, critical thinking, and problem-solving skills.
• A collaborative spirit and the ability to thrive in a fast-paced, entrepreneurial environment.

The Perks

• A culture of smart, engaged, values driven people, where everybody’s voice matters.
• Staff discount on frank green products.
• Celebration birthday day off as paid leave.
• Plenty of autonomy and opportunity to grow.
• Fun and inclusive staff events and celebrations.
• Dog friendly offices.

Our Culture:

At frank green, we strongly believe in diversity and inclusion, and we make sure that our people feel welcome and our culture incorporates everyone's perspectives and experience.

We're creative, pragmatic and driven by the pursuit of “anything is possible”, but there's enjoyment in every meeting because we thoroughly enjoy the work we do and the impact it has. We're constantly growing, learning, adapting, and trying new things.

To Apply

We are always excited to hear from passionate, talented people. If this position sounds like your next job hit APPLY NOW!

Vertice is a rapidly expanding technology company on a mission to help businesses manage their growing spend on SaaS. Businesses are turning to Vertice to gain visibility and savings on their SaaS stack, taking advantage of pricing insights, trend data, smart dashboards and expert negotiators.

Founded by two brothers, Roy and Eldar Tuvey, with a successful history of building SaaS startups, Vertice has already become one of the fastest growing vendors in the market having raised $26million in our Series A funding.

We’re well positioned to achieve our mission but we need the right people to ensure it happens. We’re looking to scale quickly but responsibly as we embark on an exciting new stage of growth. Headquartered in London, you’ll be joining a global company and working across talented cross-functional teams to drive innovation and make a significant impact. 

Your role at Vertice

As a Vertice Customer Success Manager, you’ll be focusing on delivering amazing service to our customers across the APAC region so they achieve great value from our products. You’ll be a key member of our post-sales team, acting as the face of Vertice for our customers but also working with all areas of the business to ensure the customer’s aims are achieved so we hit our revenue and retention targets. As a customer champion, it’s critical you provide feedback promptly to support business development, but also promote product usage to our users. We have customers across the region, and we like to meet them in person where possible, so some travel will be required. 

Responsibilities:

• Oversee the entire customer lifecycle, from initial onboarding to renewal and beyond.
• Cultivate and maintain strong customer relationships, acting as the primary point of contact.
• Collaborate effectively with cross-functional teams, particularly the purchasing function.
• Employ a consultative approach to understand each customer's unique needs and challenges.
• Gather and analyze customer feedback to identify opportunities for improvement.
• Lead compelling business and ROI reviews, demonstrating the value of Vertice solutions.
• Develop and execute strategies to expand customer relationships and increase revenue.
• Champion the adoption of Vertice software across various stakeholder groups.
• Proactively identify and address potential customer issues or concerns.

Demonstrated track record or success: 

• A proven history of consistently exceeding quota and net revenue retention goals.

Experience in SaaS and/or Startup Environments: 

• Experience working in a fast-paced, dynamic SaaS company or startup environment.
• Familiarity with the SaaS sales cycle and the ability to navigate complex sales processes.

Exceptional Communication and Listening Skills:

• Ability to communicate effectively and confidently in both written and verbal forms.
• Exceptional presentation skills with the ability to deliver compelling QBRs to senior customer stakeholders.
• Active listening skills and the ability to build rapport with customers at all levels, including C-suite executives.

Passion for Customer Success:

• A commitment to going the extra mile to ensure customer satisfaction and success.

Project Management Expertise:

• Proven project management skills with the ability to manage stakeholder expectations.
• A strong understanding of project methodologies and the ability to execute projects effectively.
• The ability to prioritize tasks, meet deadlines, and ensure that all key objectives are met.

Resourcefulness and Creativity:

• The ability to think outside the box and find creative solutions to challenges.
• A willingness to take initiative and build new playbooks when needed.

Global Team Collaboration:

• Comfort working in a global team environment and across different time zones.
• Ability to communicate effectively with colleagues from diverse backgrounds and cultures.
• Willingness to participate in global calls and attend events and conferences when required.

Things we like to see:

Financial Acumen, Procurement Knowledge and Software Expertise:

• Comfort discussing revenue metrics, financial planning, and the financial impact of software solutions.
• Experience of a procurement function
• Ability to articulate the value proposition of software products and services in a clear and concise manner.

Collaborative and Respectful Approach:

• Demonstrates humility, kindness, and respect in all interactions with colleagues, customers, and partners.
• Values diverse perspectives and fosters a culture of open communication and continuous learning.

Entrepreneurial Spirit and Growth Mindset:

• Possesses an eager and enthusiastic attitude towards embarking on new challenges and pursuing ambitious goals.

Data-Driven Problem-Solving:

• Effectively analyzes and interprets data to identify trends, patterns, and insights.
• Thinks creatively to solve problems using data-driven approaches.