BlueScope is an Australian-born, global success story, spanning 18 countries, with a team of over 15,000 people. We’re driven by innovation and are proud that the technologies in our products and brands, like COLORBOND® steel, inspire and protect everything from hospitals and bridges to stadiums and homes.

The Opportunity

Come and discover the opportunity to join our team in our Building Solutions business as a Brand Manager. Building Solutions, a division of BlueScope in Australia, supplies and markets building products, solutions and services through its industry leading businesses, Ranbuild and Kiteleys.

Ranbuild has been supplying sheds, garages and steel buildings for over 70 years, specialising in the commercial, residential, rural and equine markets. For more than 50 years, the Kiteleys name has been synonymous in steel roofing. From its foundation in the Shoalhaven area in 1957, it has grown to serve clients ranging from individual homeowners to leading project home builders and industrial and commercial property developers throughout NSW.

In this exciting opportunity, you will contribute to the development and execution of strategic brand development projects across both our brands. Being a brand-new role in the business, you will be able to make your mark on the business and own the strategic marketing plan for our Building Solutions business.

Based in Newcastle, you can enjoy a hybrid work model, working a mix from the office and from home.

What Will You Do?

Working closely with our internal customers, you will coordinate the delivery of successful marketing initiatives by:

• partnering with business General Managers to uplift brand and marketing strategies, planning and execution
• collaborating with internal customers to achieve deliverables and alignment in marketing/brand objectives
• supporting the implementation of communications and brand campaigns across a variety of different media channels
• ensuring all marketing communications align to our brand and corporate guidelines

More About You

As a proactive, strategic marketing professional, you will bring:

• a Marketing Degree or equivalent level of expertise gained from on the job experience
• sound experience in consumer and/or business to business marketing
• experience managing complex projects with multiple stakeholders across a variety of channels and audiences
• proven experience in developing and executing marketing communications plans

Why BlueScope

As BlueScope continues to go from strength to strength, a career with us provides you with the opportunity to grow and be rewarded. At BlueScope, you will:

• create and deliver innovative solutions that drive transformation in our business
• make an impact that really does shape the world we live in
• keep growing through continuous learning and development opportunities
• enjoy the sense of belonging that comes from working with people who genuinely look out for one another

At BlueScope, our people are our strength, and we don’t say that lightly. We want our people to be successful, and to be safe. We offer work-life flexibility through our B-flex program and make sure our inclusive work environment welcomes people of all backgrounds. We’re passionate about driving sustainability outcomes that matter to our communities, including action on climate and our 2050 net zero goal. And we’ll do this through Our Purpose: We create and inspire smart solutions in steel, to strengthen our communities for the future.

Come and discover us at bluescope.com/life-at-bluescope/careers.

Together we can make a world of difference.

Applications close day of Friday 28th June 2024

Our Newcastle team has an exciting opportunity available for an organised, efficient and dedicated Customer Care Executive to join them on a permanent full-time basis.

Your extraordinary skills will be used for the day-to-day phone based management of our business customers. This role reports directly to the Customer Service Manager and will see you utilise your awesome Customer Service experience to enhance customer relationships, nurture the existing portfolio, grow and sustain the business services portfolio as well as exploring sales opportunities through actively promoting our services via inbound and outbound activities.

In this role, you will be required to:

• Conduct outbound calls to existing customers and exceptional customer service
• Sell consultatively and make recommendations to prospects and customers of various solutions the company offers
• Actively identify new business lead opportunities and communicate these via the standard operating procedures to the relevant field sales person
• Develop a database of qualified leads through referrals, telephone conversations and networking
• Effective management and resolution of all customer enquiries in a timely manner
• Focus on client retention and protect existing portfolio by identifying opportunities to re-sign and upgrade existing contracts
• Create quality sales leads for the field based sales team
• Liaise with other departments to ensure customer enquiries are resolved in a timely manner
• 1st contact resolution
• Processing enquiries efficiently and pro-actively resolving client issues
• Make outgoing calls to our existing client database to promote our products and services

To be successful, you will need to have the following:

• Prior experience in Sales, Account Management and Customer Service role.
• Highly developed negotiation skills to ensure contractual obligations are met
• Previous working experience in a similar role will be highly regarded
• 2 years excellent customer service/telesales skills
• Demonstrated skills in B2B sales development
• Highly effective time management skills
• Intermediate computer and system skills
• Complaint handling experience
• Ability to work under pressure, multi-task and work autonomously
• Meeting Deadlines and KPIs' on a daily/monthly basis
• High attention to detail
• Outstanding verbal and written communication skills
• Love working in a team environment

The successful candidate must be able to pass a Pre-employment medical as well as background checks.

About Us -

Rentokil Initial is a member of the FTSE 100 of leading companies. This is a growing and successful business – we employ some 36,000 colleagues across 66 countries – and offer a wide range of learning and development programmes for colleagues to enhance their skills.

If you're the Customer Service Superstar we're looking for, and you are seeking a supportive company culture and a great opportunity for your career, click the Apply button now to submit your resume.

Employee Testimonials -

"I have been with Rentokil Initial for 15 years and they have always been there and supportive of me...so I have tried to carry that on as a manager myself."

Deb Morris

"The team culture is inclusive, family-oriented and feels like a small business even though it is global"

Lisa Craker