Sodexo are looking for Expressions Of Interest from suitably qualified and experienced Operations Managers. This role will be permanent, full time, based in our office in Balcatta with frequent site travel required.

The Operations Manager works to ensure management programs are effective and connect production staff to their goals. This involves overseeing staff to ensure efficiency and minimizing service failures.

Key Responsibilities:

• Conduct performance reviews for the operations team.
• Collaborate with the sales team to meet customer service expectations.
• Oversee staff to ensure efficiency and quality control.
• Monitor and improve work management processes.
• Establish and meet company goals and policies.
• Ensure clear and followed production and operational procedures.
• Drive work processes and standards for top quality and productivity.
• Ensure compliance with all safety requirements and regulations.
• Develop best practices and tools for service management and operations.
• Manage key processes and workflows for the operations team.
• Continuously seek ways to enhance quality through innovation and cost efficiency by monitoring performance against existing standards
• Ensure the effective commercial management of all aspects of the Mining portfolio (as defined), as well as Review all site P&Ls in the portfolio and provide feedback and validation.
• Meet or exceed operational and financial KPIs and assist in the development and review of budgets for all operational activity.

Competencies:

• Planning and Organizing: Develop realistic work plans, identify resources, and create contingency plans.
• Collaborating with Others: Foster collaboration, provide constructive feedback, and build consensus.
• Asset Management: Utilize and manage assets effectively, ensuring they meet organizational needs.
• Fostering Communication: Communicate openly and adapt messages to diverse audiences.
• Concern for Safety: Promote and implement health and safety policies.
• Achievement Orientation: Focus on achieving high-quality results and encourage improvements.
• Inspiring Others: Energize and inspire teams to strive for excellence.
• Attention to Detail: Ensure accuracy and thoroughness in all tasks

Lead a team of Claims Consultants and Service Officers to deliver exceptional claims handling and a market-leading customer experience. This role focuses on:

• Ensuring strong operational disciplines, portfolio management, and stakeholder engagement while managing risk and compliance.
• Driving a culture of process improvement and embedding best practices in claims handling.
• Resolving escalated issues and delivering outcomes aligned with TAL’s Claims Philosophy.
• Contributing to key projects and maintaining up-to-date knowledge of industry guidelines, processes, and policies.

Make a real impact by leading with excellence and fostering continuous improvement.

Start your leadership journey with ALDI! From driving sales, to serving customers and supervising staff, our Duty Managers always lead from the front.

Your purpose is ensuring our store runs smoothly during your shift. You'll be supporting and guiding team members, handling customer inquiries and working collaboratively as part of the store management team. All the while, you'll be honing your leadership skills and truly making a difference for your team and our customers.

The specifics? Here's what you’ll be doing:

• Opening and closing the store and supervising shifts
• Offering feedback to the team that's clear, constructive, and inspiring
• Assisting in training and onboarding team members
• Being a customer service superstar and serving customers at the registers with a smile
• Keeping shelves stocked with products so that our customers can find all their favourites
• Keeping a keen lookout for any incidents or hazards to keep everyone safe

Start your leadership journey with ALDI! From driving sales, to serving customers and supervising staff, our Duty Managers always lead from the front.

Your purpose is ensuring our store runs smoothly during your shift. You'll be supporting and guiding team members, handling customer inquiries and working collaboratively as part of the store management team. All the while, you'll be honing your leadership skills and truly making a difference for your team and our customers.

The specifics? Here's what you’ll be doing:

• Opening and closing the store and supervising shifts
• Offering feedback to the team that's clear, constructive, and inspiring
• Assisting in training and onboarding team members
• Being a customer service superstar and serving customers at the registers with a smile
• Keeping shelves stocked with products so that our customers can find all their favourites
• Keeping a keen lookout for any incidents or hazards to keep everyone safe

Dutton Financial Services is a proud subsidiary of Dutton Automotive, which specialises in delivering innovative and competitive financing solutions designed to fulfill customers' automotive aspirations. A dedicated team of professionals who possess extensive expertise in both the automotive and finance sectors, ensuring to provide exceptional service aligned with their clients’ needs.

An exciting opportunity has now become available within Dutton Garage, located at the iconic Richmond site. We are in search of a highly motivated Business Manager who is passionate about serving our customers and enhancing their experience with us.

In this pivotal role, you will engage with customers at the point of sale, guiding them through the process of re-financing or upgrading their current vehicles and assets. You will collaborate closely with our Dutton Garage sales team, contributing to our collective goal of not only selling cars but also elevating the Dutton Financial Services brand.  The ideal candidate will bring a strong background in automotive finance or brokerage, complemented by sales experience and a commitment to outstanding customer service.

We are seeking someone with a keen eye for opportunities to upsell and cross-sell our diverse range of products, ensuring that our customers receive the best financial solutions tailored to their individual needs. Join us in this dynamic role where your expertise will make a meaningful impact, helping our customers drive their dreams forward.

Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.

About Journey Beyond

Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 14 brands spanning the country, connecting guests to the land, and to each other. Joining the Journey Beyond family, you will play an integral role in supporting our business as we continue to share special places and shape lasting memories for our guests.

About the role

We are seeking an experienced Hotel General Manager to lead our team. Opening to the public in mid-2025, we are looking for a truly passionate Hotel General Manager to guide the pre-opening and operation of our luxury hotel and glamping resort.

This role will draw on your passion for hospitality, guest service, and knowledge of curating unique experiences. This position suits an individual who is not afraid to be innovative and creative, possessing a real flair for hospitality! You will champion the activation of spaces including unique experiences and the creation of real ‘champagne moments’ for our guests.

 In this role, you will:

• Be an ambassador of the guest experience, focused on curation and bringing concepts to life.
• Oversee all hotel operations, ensuring high service and guest satisfaction standards.
• Lead, mentor, and manage staff across all departments. You will be a true engager of people!
• Develop and implement strategies to enhance revenue, occupancy, and guest satisfaction by leveraging existing platforms across Journey Beyond.
• Be numbers-savvy while operating through a guest-centric lens.
• Enhance our unique product by building relationships with guests, local businesses, and the community.

About you:

• Proven experience as a General Manager or in a similar role within the hospitality industry.
• Strong leadership and interpersonal skills are a must!
• You will have comparative hospitality experience leading a product that is not a traditional hotel and can demonstrate the use of contemporary practices to deliver incredible guest experiences.

What We Offer 

• Generous discounts on Journey Beyond travel and experiences 
• Study Assistance Policy 
• Employee Referral Policy 
• Parental Leave program
• Purchased Leave policy
• Private Health discounts 
• Employee Assistance Program 
• Discounts on Journey Beyond merchandise 
• Flexible working environment 

Join us and contribute to an exciting journey where you'll create unforgettable experiences for our guests!