About the Role: 

• Assist in defining the strategy for the future direction of disputes management within Cuscal   

• Design propositions that will continue to add value and relevance to Cuscal and our clients. 

• Provide recommendations, options and solutions in line with product roadmaps for new and enhanced features to both new and existing products and services.  

• Work closely with Product Owners to ensure the vision of the products and services are achieved. 

• Craft and maintain documents and other artefacts associated with Shared Services products and services that ensures they are clear and digestible as they will be a resource used by both internally across other domains and with our clients.  

• Manage as required, a selection of vendors who provide the applications and services that underpin Shared Services functions.   

• Ensure that there are clearly defined product requirements, SLAs aligned to market needs, pricing models and distribution channels.  

• Manage the integration of new product development or product change into existing processes. 

• Evaluate product competitiveness to enhance business impact and product profitability.  

• Ensure that all products, services, and activities are compliant with all forms of regulation, legislation and/or policies.  

• Understand the relationship between Shared Services, our clients and the other product domains and where Shared Services becomes involved.  

• Monitor projects to provide recommendations and solutions in line with product roadmaps. 

• Develop, prepare, and deliver presentations or communications on products and services to clients and other interested parties to assist in the education process and marketing of Cuscal’s products.   

• Stay up to date on industry trends and new developments in payments technology to help improve payment processing efficiency. 

About You: 

• Experience in the Australian payments landscape, specifically, the management of disputes processing.   

• At least 3 years’ demonstrated experience in product management including demonstrated experience in development and execution of product management tactics. 

• A desire to walk in the shoes of our clients as you identify areas to add value and drive these to conclusion.   

Join us at the forefront of payments 
  
Why Cuscal? 
We are in the rapidly evolving world of payments, and we are committed to providing a diverse and inclusive workplace where the very best talent in Australia chooses to work. We support our colleagues with flexible work arrangements through our hybrid model whilst also offering a wide range of educational, financial, lifestyle, health & wellbeing benefits. 
 
Next Step 
If you think this role is the right fit for you, we invite you to apply. Let’s explore who you are and what drives you. We’d love to share our vision for the future of the payments sector. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. 
    
Cuscal does not accept unsolicited resumes from recruitment agencies and search firms. Please do not email or send unsolicited resumes to any Cuscal employee, location or address. 

At Guzman y Gomez, we believe in authentic flavors and the power of food to bring people together. As the Restaurant General Manager at GYG, you will lead the charge in overseeing daily operations across multiple restaurants. You will empower the team through coaching and training, while managing your portfolios P&L. Your role will see you maintaining the highest standards of quality, adhering to all procedures, while embodying the GYG spirit. 

What's in it for me?

So much! Check out some of the benefits below:  

• Competitive salary + bonus structure  
• Flexible rosters and employment stability  - talk to us about what work life balance means to you
• Opportunities for advancing your leadership abilities – level up to Area Management and beyond
• A comprehensive training program and support to set you up for success 
• Heavily discounted GYG meals 
• Free and comfortable GYG uniforms and exclusive merch 
• Annual Restaurant Managers summit –  enjoy days of connecting, networking and sharing with leaders from across the country!
• Cultural celebrations including Day of the Dead & Cinco de Mayo to name a few 
• The possibility of owning your own franchise or joining our corporate office in future 

We appreciate diverse experience, but specifically we are looking for candidates that have:  

• Demonstrated leadership experience in a fast-paced, high-energy setting  
• Strong financial and commercial acumen, with the ability to identify sales and P&L opportunities and collaborate on actionable strategies with the team
• Previous success in meeting KPI’s
• Proven track record of delivering outstanding customer service  
• Exceptional interpersonal and communication skills 

Click the "I'm Interested" button to express your interest in joining our team!  

We’re committed to providing a safe and secure environment for our team and guests. To support this commitment, we may conduct background checks including Police Checks and employment verification as part of our recruitment process. 

The salary banding for this role is $95,000 - $100,000 per annum.

Are you an innovative product manager with a passion for incubating new ideas and driving them to market? Shift is looking for a Product Manager to spearhead the launch of new products and manage their growth until they reach scale. As part of our dynamic team, you'll have the opportunity to bring fresh products to life, test market hypotheses, and help shape the future of our product offerings.

What you'll do: 

• Manage 2-3 new products simultaneously, overseeing all stages of the product lifecycle from market research to scaling.
• Identify and define new target markets and serviceable segments for product opportunities.
• Develop a strong market thesis, clearly articulating what Shift can offer SMEs that current solutions don’t.
• Design initial product concepts and organisational structures to maximize the chances of success while managing acceptable levels of risk.
• Translate product ideas into detailed, actionable requirements, ensuring smooth execution from concept to market launch.
• Coordinate necessary organisational changes (e.g., hiring, team expansion, systems updates) to support product launches and ensure the right resources are in place.
• Work closely with cross-functional teams to execute on the product vision, driving alignment between product, design, development, and operations.
• Iterate quickly on product features and design to achieve Product-Market Fit, testing and refining the product based on customer feedback.
• Continuously improve the product, incorporating insights from customer usage, market trends, and competitor analysis to optimize the market fit.
• Make data-driven decisions on whether to scale the product as a core offering or exit the market if the product fails to gain traction.
• Ensure regular communication with stakeholders to provide updates on progress, iterations, and strategic decisions.