Want to kick-start your career? Join our outstanding retail team as a Store Assistant at ALDI! No retail know-how needed. We're looking for people with a positive attitude, a strong work ethic, and a willingness to learn!

Our stores are open every day, including weekends and holidays – there's never a dull moment with plenty of variety. We do supermarkets a bit differently, you’ll get to experience all areas of the store rather than just be in one area, giving you lots of variety.

Store Assistants are the backbone of our retail stores and keep our stores running by:

• Being a customer service superstar and serving customers at the registers with a smile
• Keeping shelves stocked with products so that our customers can find all their favourites
• Being an expert in stock handling by making sure our products are in date and listed at the right price
• Creating eye-catching displays of our ALDI special buys
• Keeping the store tidy, organised and looking great

Key Responsibilities:

• Manage and maintain both hard (building maintenance, HVAC, electrical, plumbing, etc.) and soft services (cleaning, security, waste management, landscaping, etc.).
• Supervise a team of staff and contractors, ensuring high standards of service delivery and compliance with safety regulations.
• Develop and maintain strong relationships with key stakeholders, building occupants, and external contractors.
• Proactively identify and resolve facility issues, ensuring minimal disruption to operations.
• Budget management, procurement, and vendor negotiations to ensure cost-effective solutions.
• Foster a culture of excellent customer service within the team.
• Drive innovation and develop strategic initiatives to improve the efficiency and effectiveness of facilities and services.
• Ensure compliance with all relevant regulations, health and safety, and environmental guidelines.
• Provide regular reports to the client and Sodexo management on service delivery, site performance, and key issues.

Key Requirements:

• Proven experience in facilities management, ideally in a similar-sized building.
• Strong understanding of both hard and soft services operations.
• Excellent relationship-building and customer service skills to manage interactions with tenants, clients, and contractors effectively.
• Leadership experience with the ability to motivate and manage teams.
• Strong problem-solving skills and attention to detail.
• Excellent communication skills (both written and verbal).
• Ability to work independently, as well as part of a team.
• Knowledge of local building codes, safety regulations, and environmental sustainability practices.

• Full & Part time Ongoing opportunuites available
• Ferntree Gully & Ringwood Locations
• $30.03 - $31.66 per hour + Super + Up to $18850 in salary packaging

We are a large Public Dental agency with 18 dental chairs in Ringwood and Ferntree Gully, a mobile van and outreach programs including Smile Squad.  Smile Squad school dental program aims to transform dental care for every student attending a Victorian public school.  It won’t matter if a student is visiting an examination van in rural Victoria or a treatment van in central Melbourne – they will have a similar experience, wherever they are.

Our vision for Smile Squad is the delivery of consistent, accessible, high-quality dental care, every time. Students are quickly becoming familiar with our bright orange fleet, smart uniforms, our approachable staff and the great customer care they provide. 

You will be responsible for providing professional communication and customer service to the clients within their scope of practice of the dental assistant role. Compliance with infection control principles, maintaining the clinical environment appropriately and sterilisation of instruments is a necessary part of the role.

The maintenance of dental instruments to industry standards along with the people aspect of building and maintaining positive relationships with colleagues and clients.

Want to kick-start your career? Join our outstanding retail team as a Store Assistant at ALDI! No retail know-how needed. We're looking for people with a positive attitude, a strong work ethic, and a willingness to learn!

Our stores are open every day, including weekends and holidays – there's never a dull moment with plenty of variety. We do supermarkets a bit differently, you’ll get to experience all areas of the store rather than just be in one area, giving you lots of variety.

Store Assistants are the backbone of our retail stores and keep our stores running by:

• Being a customer service superstar and serving customers at the registers with a smile
• Keeping shelves stocked with products so that our customers can find all their favourites
• Being an expert in stock handling by making sure our products are in date and listed at the right price
• Creating eye-catching displays of our ALDI special buys
• Keeping the store tidy, organised and looking great

Are you ready to kick start your retail career? Join our Employer of choice, award winning retail team as a casual Junior Store Assistant at ALDI, where opportunities are endless!

At ALDI we do supermarkets a bit differently. With us, you’ll receive all the training you need to become a retail superstar and gain the confidence to set you up for success - now and into the future. Be part of a diverse and inclusive team that support one another in achieving our shared purpose - for our customers to live richer lives for less.

Junior Store Assistants are the backbone of our retail stores and keep our stores running by:

• Assisting customers with finding their favourite products on the shop floor with a smile
• Keeping our aisles organised, clean and looking fabulous  
• Back of store duties including unloading and unpacking stock, keeping our shelves full so our customers can find their favourites!

About you

Your ability to ‘surprise’ our guests with your natural bright and bubbly customer service style is what sets you apart from the rest. You are naturally a confident person who is able to approach people and initiate conversation along with a strong knowledge of the hotel its and surrounding area.

You are able to manage your time and can handle juggling numerous tasks at once but still able to follow procedure and maintain a high awareness of security. You have an outcome driven approach to performance and results. Strive to achieve excellence in your field.

What you will be doing?

• Coordinate and manage the day to day operations of the hotel whilst leading and inspiring the team to enhance the guest experience – every guest, every interaction, every day.
• Be proactive and resourceful when attending to guest requests.
• Take initiative to ensure that interactions with our customers are positive and productive.
• Have the necessary skills and training to actively resolve complaints and challenges presented by customers.
• Provide guidance, support training and leadership to all employees.
• Monitor training and offer guidance to employees whilst on shift.
• Assist in all areas of the hotel during peak times to eliminate potential issues.
• Responsibility for the health and safety of all patrons, guests and staff members.
• Available to work varied shifts from early mornings to late evenings, including weekends and Public Holidays.
• Australian driver licence and RSA certificate required. 

Seeking an experienced and motivated GP Relationship Manager to develop new and strengthen existing partnerships between our practices, visiting the General Practitioner and medical specialists’ community in the Melbourne metropolitan area.

As part of the Scope Healthcare network, you will be an integral member of the Marketing and Business Development Team, acting as the key point of contact for GPs, and other health professionals to drive growth through the promotion of our services, navigating access to services and improving communication between our practices, the specialists we work with, and primary care.

As the GP Relationship Manager, your responsibilities will include, but not limited to:

• Leading a culture of excellence in customer service with doctors, practice managers, internal and external stakeholders.
• Clear, relevant and regular interaction with key General Practices to build relationships and promote our service offerings and specialists.
• Maintaining comprehensive records of daily activities and progress.
• Daily activity reporting including measurement against the agreed KPIs, linked specifically to GP engagement, sales, and the number of referrals, which includes providing insight into the effectiveness of existing referral growth strategies, defining new opportunities and identifying & targeting prevailing gaps in the market.
• Working closely with the Marketing & Business Development Manager to align GPs and community relationships with the business plans and service development.
• Developing targeted referral growth activity plans for newly accredited, growing and established GPs & specialists.
• Liaising with the Marketing & Business Development Manager, providing stakeholder feedback and highlighting opportunities for service improvement.
• Developing a robust annual GP engagement calendar, including accredited education meetings, practice lunches and “meet and greet” networking sessions.
• Participating in the development, implementation and evaluation of the Marketing Strategic Plan.
• Acting as a liaison between GPs/specialists and Scope Healthcare to promote the Scope Healthcare profile.
• Identifying and participating in continuous quality improvement opportunities.
• Organising, overseeing operations, participating and attending corporate events, product launches, exhibitions, trade expos, photo-shoots, press releases, etc.
• Preparing marketing materials and/or referral pads and sending to the practice that has requested it.
• Ensuring that each practice is updated with our latest template of Medical Director, Best Practice & Zedmed.
• Analysing, identifying and visiting low sales/referral suburbs/practices/GPs to maximise sales, and the number of referrals.
• Constantly reviewing continuous improvement opportunities & processes and examining niche markets, for marketing expansion and business development.

• Well-developed computer skills, including MS Office (Outlook, Word, Excel, PowerPoint, Teams), Adobe Creative Suite, RxTro, Microsoft SharePoint, and Health Track.
• Familiarity with CRM and data analysis tools.
• Excellent written, verbal communication and negotiation skills.
• Post graduate qualifications in marketing, management, business, or similar (desirable).
• Successful sales background, with previous experience working in a similar role in healthcare, pharmaceutical or medical device industry.
• Strong customer focused mindset and displaying a “can do and will do” attitude.
• Ability to work independently as well as across multi-disciplinary work environments.
• Results driven with excellent time management and planning skills and the ability to managing competing priorities.
• Punctual to work, GP lunches, and to all meetings; articulate, well-presented and professional.
• Efficient route planning, effective scheduling and coverage at least two weeks in advance.
• Full Australian Drivers licence and own a vehicle.

Would you like to know more?

For a confidential discussion, please contact Nicholas Wong at [email protected] or 1800 202 111 / EXT 272.

Why Scope Healthcare?

Scope Healthcare is an Australian public company focused on being a leading provider of Specialist Medical Diagnostic and Consulting Services. We provide cardiac and sleep & respiratory diagnostic services, employing a team of highly qualified specialists, sonographers and technicians. Our commitment to using the latest technology ensures that each diagnosis is both accurate and efficiently communicated. This ensures prompt delivery of results to GPs, facilitating timely and personalised patient care.

Applications Close: 20 January 2025

Start your leadership journey with ALDI! From driving sales, to serving customers and supervising staff, our Duty Managers always lead from the front.

Your purpose is ensuring our store runs smoothly during your shift. You'll be supporting and guiding team members, handling customer inquiries and working collaboratively as part of the store management team. All the while, you'll be honing your leadership skills and truly making a difference for your team and our customers.

The specifics? Here's what you’ll be doing:

• Opening and closing the store and supervising shifts
• Offering feedback to the team that's clear, constructive, and inspiring
• Assisting in training and onboarding team members
• Being a customer service superstar and serving customers at the registers with a smile
• Keeping shelves stocked with products so that our customers can find all their favourites
• Keeping a keen lookout for any incidents or hazards to keep everyone safe

Who we are 

At the heart of our service offering are our people and our promise to deliver a no better logistics experience. efm Logistics is leading as the largest 4PL provider in Australia & NZ, meaning we do much more than just ship goods. We design, build, manage and provide integrated, optimised supply chain solutions. 

As an independent service provider, we create tailored transport and warehousing solutions using a single technology platform and a dedicated Account Management team. Backed by 200+ industry experts, our people, technology, and innovation set us above from the competition. 

We are expanding our Sales team!  

Due to growth, we have a number of opportunities for results-driven Sales professionals to join our high performing New Business team. The Business Development Manager role will play an important role in helping us grow our footprint across Australia and have substantial commercial and operational impact on business’ supply chains. You will be immersed in a vibrant and fast-paced culture, working with some brilliant individuals, and receive generous earnings with our uncapped commission scheme. 

The ideal candidates will have experience in the logistics and supply chain industry looking to move into the sales space or have experience in sales with a strong background in lead generation, building robust pipelines and supporting in securing new business opportunities.

• Strategically identify new opportunities, developing call cycles and thoroughly qualifying leads & sales opportunities 

• Develop and maintain a multi-sector pipeline of new business opportunities and ensure ongoing management of your opportunity pipeline

• Deliver an exceptional sales process from lead generation to onboarding, with management support for closing complex opportunities 

• Ensure cross-functional knowledge of the efm operating model, offering a truly tailored solution to each prospective customer 

• Involvement in the onboarding of new customers to ensure smooth transition for all 

• Work closely and effectively with a range of departments and stakeholders  
   

What we’re looking for: 

• 1 - 2 years’ work experience in a comparable sales role or in logistics and supply chain management 

• Genuine passion for Sales and curiosity of business models, processes and workflows​ 

• Experience within a fast-paced and complex business environment 

• Proven success in sales and meeting KPI targets 

• Ability to work autonomously and get involved with all aspects of the business 

• Self-motivated and a natural drive to be your best and reap the rewards 

• Problem-solving skills – willing to challenge the status quo​ 

• Analytical with a strong commercial acumen​ 

• Confident communicator – written and verbal 

Why join efm Logistics?

• Attractive remuneration scheme, with uncapped earning potential. 

• Strong focus on regular and ongoing professional development training, enhancing skills and career progression 

• A dynamic and empowering culture, where we challenge each other to do it better 

• An opportunity to be part of an industry leader 

• Modern office space and technology 

• Company functions and team building activities, taking the time to connect with each other 

• Partner with 2 charities, volunteering time to make a difference and contribute to the positive impact they are having both locally and internationally 

Start your leadership journey with ALDI! From driving sales, to serving customers and supervising staff, our Duty Managers always lead from the front.

Your purpose is ensuring our store runs smoothly during your shift. You'll be supporting and guiding team members, handling customer inquiries and working collaboratively as part of the store management team. All the while, you'll be honing your leadership skills and truly making a difference for your team and our customers.

The specifics? Here's what you’ll be doing:

• Opening and closing the store and supervising shifts
• Offering feedback to the team that's clear, constructive, and inspiring
• Assisting in training and onboarding team members
• Being a customer service superstar and serving customers at the registers with a smile
• Keeping shelves stocked with products so that our customers can find all their favourites
• Keeping a keen lookout for any incidents or hazards to keep everyone safe

Start your leadership journey with ALDI! From driving sales, to serving customers and supervising staff, our Duty Managers always lead from the front.

Your purpose is ensuring our store runs smoothly during your shift. You'll be supporting and guiding team members, handling customer inquiries and working collaboratively as part of the store management team. All the while, you'll be honing your leadership skills and truly making a difference for your team and our customers.

The specifics? Here's what you’ll be doing:

• Opening and closing the store and supervising shifts
• Offering feedback to the team that's clear, constructive, and inspiring
• Assisting in training and onboarding team members
• Being a customer service superstar and serving customers at the registers with a smile
• Keeping shelves stocked with products so that our customers can find all their favourites
• Keeping a keen lookout for any incidents or hazards to keep everyone safe

Start your leadership journey with ALDI! From driving sales, to serving customers and supervising staff, our Duty Managers always lead from the front.

Your purpose is ensuring our store runs smoothly during your shift. You'll be supporting and guiding team members, handling customer inquiries and working collaboratively as part of the store management team. All the while, you'll be honing your leadership skills and truly making a difference for your team and our customers.

The specifics? Here's what you’ll be doing:

• Opening and closing the store and supervising shifts
• Offering feedback to the team that's clear, constructive, and inspiring
• Assisting in training and onboarding team members
• Being a customer service superstar and serving customers at the registers with a smile
• Keeping shelves stocked with products so that our customers can find all their favourites
• Keeping a keen lookout for any incidents or hazards to keep everyone safe

The IT Project Manager HRIS – Minderoo Foundation is responsible for delivering key projects including implementation of a new HRIS within required quality, schedule and budget constraints. 

This role is primarily focussed on the delivery of new solutions, including a new HRIS, in service of our Foundation, and upgrades/enhancements to related solutions.  

This is a fast-paced role, with competing demands and shifting timelines. Extensive stakeholder and vendor management will be required, as well as collaboration across IT verticals, Minderoo Foundation and third-party vendors.   

We are seeking a Senior Manager, Digital Marketing to lead Procore’s APAC digital growth and expansion strategy. This role is ideal for a data-driven, best-in-class digital marketer who thrives on building scalable strategies to fuel business growth. The ideal candidate is a hands-on expert who can scrutinise every stage of the marketing funnel, driving acquisition and expansion through innovation, precision, and relentless optimisation.

As the Senior Manager, Digital Marketing, you will lead a team of two and collaborate closely with the APAC segment and global marketing teams to craft and execute a high-impact digital advertising strategy. Your work will directly contribute to meeting and exceeding acquisition, pipeline, and revenue goals while ensuring Procore’s leadership in the APAC region. You will work seamlessly with cross-functional teams - including sales, customer success, and operations - to create a cohesive and optimised digital-first customer journey. Your ability to blend data-driven insights with creative innovation will be instrumental in delivering measurable results.

This position reports to the Senior Director, Growth & Integrated Marketing and is based in our Sydney office.

What You’ll Do

• Lead the creation and execution of a full-funnel, data-backed digital marketing strategy, driving awareness, acquisition, and expansion across APAC.
• Collaborate with Campaigns, Events, Web, and Automation teams to ensure seamless tactical execution aligned with strategic goals.
• Analyse and optimise customer journeys to ensure effective conversions across all touchpoints, deliver high-quality leads, leveraging analytics to drive revenue growth, and achieve measurable ROI.
• Partner with internal teams and external agencies to develop performance media plans across PPC, programmatic, display, and social platforms like Meta and LinkedIn.
• Spearhead the development and optimisation of account based marketing campaigns leveraging platforms such as LinkedIn, Demandbase, and other marketing tools.
• Create a robust testing roadmap that includes new audiences, messaging, and creative strategies to drive continual improvement
• Monitor, measure, and report on the performance of digital campaigns, using data insights to guide strategy and optimisations and present actionable recommendations to senior leadership, ensuring alignment with regional and global business objectives
• Collaborate with the global Centre of Excellence teams to adopt and implement best practices in the APAC market.

What We’re Looking For

• 8+ years of experience in digital marketing, with a proven track record in B2B SaaS, technology, or a related industry.
• Deep knowledge of PPC, programmatic/display, and paid social, with hands-on expertise in managing digital platforms, tools, and analytics.
• Strong analytical mindset with the ability to interpret complex data and drive data-informed decision-making and experience creating actionable insights from marketing metrics to optimise pipeline performance and maximise ROI.
• Proven expertise in developing and optimising account-based marketing strategies that drive measurable commercial outcomes.
• Effective communicator capable of managing multiple stakeholders, including agency relationships and ability to work cross-functionally with teams across sales, marketing, and operations to ensure alignment and impact.
• Proficient in developing strategies that drive measurable pipeline and revenue growth in a fast-paced, dynamic environment.
• Passionate about leveraging technology and analytics to scale digital campaigns and optimise every aspect of the marketing funnel.
• Experience with Salesforce (or similar CRM), Adobe tech stack and Tableau or other analytics tools is essential.

This is your opportunity to shape the future of Procore’s digital marketing efforts in APAC, leveraging your expertise to deliver outstanding results and contribute to the company’s ongoing success. If you’re a digital marketing leader who thrives on scaling businesses and making data-informed decisions, we’d love to hear from you!

We are seeking an experienced General Manager to lead and oversee all aspects of Novotel Devonport, ensuring exceptional guest experiences while driving business performance. As General Manager, you will be a key ambassador for the Novotel brand, combining your deep passion for hospitality with strong operational and commercial expertise. This is a unique opportunity for an ambitious and dynamic leader to make an impact in a thriving regional destination, steering a talented team of Heartists toward continued success. 

Key Responsibilities 

• Lead, inspire, and mentor a team of passionate Heartists to drive individual growth and foster a collaborative culture of excellence. 
• Develop and implement strategic initiatives to drive revenue, enhance operational efficiency, and elevate the overall guest experience. 
• Oversee day-to-day operations, ensuring all departments meet and exceed operational targets. 
• Lead sales and marketing efforts to maximise occupancy and revenue, while continuously identifying new growth opportunities. 
• Champion employee engagement by creating a supportive and inclusive environment where all Heartists thrive. 

What You’ll Do:
As the National Business Manager (AU), you’ll play a pivotal role in driving growth and innovation within the Australian market. Your key responsibilities will include:

• Category Leadership: Become the trusted Category Captain for protein snacking in the AU Grocery Channel. Use compelling insights to grow the category and deliver value for customers.
• Relationship Building: Develop trusted partnerships with major retail players like Foodstuffs and Woolworths, as well as our Sales and Distribution partners, to deliver win-win outcomes.
• P&L Management: Own revenue targets, manage trade investments, and ensure accurate forecasting to achieve market share goals.
• Innovation Leadership: Drive customer marketing and product innovation, leading best-in-class product launches tailored to our consumers.
• Strategic Planning: Develop and execute a robust three-year plan, supported by deep industry, category, and commercial analysis.

We are currently on a journey to drive strategic change to modernise our payments architecture and platform. As part of our team, you'll play a pivotal role in enhancing our competitive edge in the market, fostering growth and creativity. Join us and be a part of a dynamic environment where cutting-edge technology and forward-thinking strategies converge to deliver superior payment solutions. Together, we will meet the evolving needs of our clients and drive our company's success into the future. 

We are looking for a Product Manager to join our Acquiring team.  

The Acquiring team @ Cuscal is responsible for building products to drive seamless payment experiences for our clients across card present, mobile, web and in-app. Our advanced payment processing platform ensures seamless handling of various payment methods, while our reliable infrastructure and technology that integrates with our client’s systems enables businesses to accept payments with ease. Additionally, we take measures to ensure the security of every transaction, allowing our clients to have confidence in every transaction.  

Reporting to the Head of Acquiring, the Product Manager’s role is to drive the strategic vision for the product and be accountable for product performance and P&L. Product Managers are the ‘voice of the customer’ to internal stakeholders and ensure their needs are met and will partner closely with the product owner and squad to deliver on the product roadmap. 

About the Role: 

• Design value propositions that differentiate Cuscal’s position in the market as a B2B payments provider 

• Ensure that there are clearly defined product requirements, SLAs aligned to market needs, pricing models and distribution channels. 

• Manage the integration of new product development or product change into existing processes.  

• Ensure that all products, services, and activities are compliant with all forms of regulation, legislation and/or policies.  

• Clearly understand the relationship between the clients and Cuscal and take every opportunity to enhance the relationship with our clients.  

• Develop, prepare, and deliver presentations or communications on products and services to clients and other interested parties to assist in the education process and marketing of Cuscal’s products.  

• Stay up to date on industry trends and new developments in payments technology to evaluate product competitiveness and drive a competitive roadmap.  

About You: 

• 5+ years of Product Management experience in acquiring payments (preferred) delivering SaaS and/or B2B products.   

• You can envision the big picture while meticulously attending to the details.  

• You have a keen sense for outstanding products and advocate for new features using both qualitative and quantitative reasoning.  

• You do whatever it takes to ensure the success of your product and team, with a demonstrated track record of problem solving and lateral thinking. 

• You can transform incomplete, conflicting, or ambiguous inputs into clear action plans. 

• Strong communication skills with an ability to story tell and influence multiple stakeholders. 

• You possess enough technical knowledge to engage engineers in meaningful discussions about architecture and product decisions. 

Join us at the forefront of payments 
   
Why Cuscal? 
We are in the rapidly evolving world of payments, and we are committed to providing a diverse and inclusive workplace where the very best talent in Australia chooses to work. We support our colleagues with flexible work arrangements through our hybrid model whilst also offering a wide range of educational, financial, lifestyle, health & wellbeing benefits. 
 
Next Step 
If you think this role is the right fit for you, we invite you to apply. Let’s explore who you are and what drives you. We’d love to share our vision for the future of the payments sector. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. 
     
Cuscal does not accept unsolicited resumes from recruitment agencies and search firms. Please do not email or send unsolicited resumes to any Cuscal employee, location or address. 

The Senior Manager Industry Growth will strategise, attract, and retain industry to be physically located in the GCHKP. This includes engaging with multinational companies, SMEs and start-ups and building a value proposition from capabilities and programs throughout the GCHKP. This role involves collaborating with government, health services, universities, private developers, and industry to identify and secure companies that align with GCHKP’s strategic priorities. The position requires maintaining up-to-date knowledge of the health and technology sectors and leveraging networks to capture growth opportunities.

As Senior Manager Industry Growth you will be responsible for:

• Leading industry attraction initiatives and support the development and implementation of the Precinct’s Five-Year Strategic Plan.
• Developing, implementing, and evaluating the GCHKP’s Investment Attraction Strategy, targeting health and technology companies to locate in the precinct.
• Cultivating strong engagements with Precinct partners and industry stakeholders locally, nationally, and internationally.
• Promoting the GCHKP through proactive engagement with government trade organisations and representation at high-level conferences and events.
• Developing business cases and value propositions for industry attraction opportunities in collaboration with Precinct Partners and stakeholders.

About you
The ideal candidate will hold relevant postgraduate qualifications in project management, business development, or investment attraction, coupled with significant experience. Alternatively, a combination of relevant training, skills, and experience in the health and/or technology industry will be considered.

You will also have:

• Demonstrated experience in developing and executing strategic plans and leading industry attraction initiatives.
• Proven ability to cultivate and maintain relationships with diverse stakeholders, including government agencies and industry partners.
• In-depth understanding of industry trends, particularly in health and technology sectors, and the ability to conduct thorough research and analysis.
• Experience in developing and implementing marketing strategies and promoting precincts at high-level conferences and events.
• Familiarity with governance structures, and strong reporting and presentation skills to communicate progress and outcomes to advisory groups and stakeholders.
• Established networks within the Biomedical industry is highly desirable.

What we can offer
This is a continuing contingent funded, full time position and will be primarily based at the Griffith University Gold Coast campus. As Griffith is a multi-campus University you may be required to work across other campus locations.

Griffith University’s campuses are located on the lands of the Yugarabul, Yuggera, Jagera, Turrbal, Yugambeh and Kombumerri peoples.

Salary Range
The full time equivalent base salary will be HEW Level 10 $138,753 per annum + 17% superannuation. The total FTE package will be $162,341 per annum.

We are looking for a Technology Risk Manager to join our dynamic technology Risk team and to, champion our risk uplift and support the business.

What is this role about?

The Manager, Technology Risk is responsible for embedding technology risk management frameworks (including cross-divisional monitoring) and day-to-day risk management across Cuscal and within the Technology (ETS) function. 

The role is essential for ensuring technology risks are effectively identified, assessed, managed and monitored within ETS but also across Cuscal.  

Here’s more of what you’ll work on:

• Develop and Enhance Risk Frameworks: Contribute to the creation and continuous improvement of Cuscal-wide technology risk frameworks, policies, and procedures. 
• Embed Risk Practices: Work collaboratively with product domains and corporate functions to embed technology risk management practices into everyday activities, embed controls, and monitor/report on issues.  
• Risk Reporting & Analytics: Prepare and present regular risk reports to senior management and the board, highlighting key risk areas and recommendations. 
• Focus on AI and Emerging Technologies: Stay informed about the latest developments in AI and other emerging technologies to proactively identify potential risks. Support Cuscal teams in rapidly adopting new technologies in a safe and controlled manner.  
• Controls Automation: Drive initiatives to automate technology risk & controls monitoring processes using advanced tools and technologies. 
• Innovation Advocacy: Promote a culture of innovation in risk management practices, encouraging the adoption of new approaches and technologies. 

We are currently seeking a highly experienced administrative professional who is looking to progress their career in this key support role. Working closely with the Managing Director and the Franchisee’s, this role will provide legal administration, office management and finance administration support to the national business.

The ideal candidate will be highly motivated and passionate about all facets of legal and finance administration and must be process driven and service orientated.  

Key responsibilities include:

• Preparation of all legal documentation required for the renewal of existing Franchise Agreements within the network. 
• Preparation of all documentation for prospective Franchisees that join the PRD network, including initial compliance with ACCC requirements.
• Maintaining and keeping up to date National Franchise Register.
• Maintain local office admin budgets and expenditure to ensure all controllable costs are within budget.
• Coordinate and manage all aspects of staff onboarding and offboarding
• Oversee invoicing for franchise fees, technology fees and other invoices for the network.
• Ensure budget and financial spreadsheets are always maintained and kept up to date.

• Lead by example to provide efficient, friendly & professional food & beverage service to all guests
• Responsible for managing the front of house operations to ensure we are providing the high quality service to our customers.
• Supervision and support of all lounge areas as required
• Define the organization of work to be performed by the team members, and supervise, co-ordinate and plan daily activities of personnel
• Handle different guest challenges and situations and be part of the first response emergency team.
• Completion of the Daily Running sheet with full communication across all areas of the lounge including Qantas staff
• Reporting of sickness, absence, punctuality, etc. issues to the Lounge and T&C Manager
• Achieve budgets, customer satisfaction targets and other business metrics. 
• Receive and deal with verbal complaints; forward to the Lounge manager when necessary.
• Communicate directly with your front of house team, kitchen team and higher management to provide them with all relevant/ needed information.
• Assist with implement training programs for all employees, conduct induction and skills training
• Maintain and improve quality service in our lounges.  
• Maintain standards of hygiene for food handling and presentation as prescribed by council / legislative regulations, in accordance with the Lounges and Qantas Food Safety Plan. 
• Make sure that an ACCOR and Brand policies are respected
• Excellent knowledge of the software operation and usage..
• Check discrepancy report and action accordingly.
• Train junior team member and co-ordinate the monthly on the job training for the whole department
• Log and inform your Manager of any system problems & workplace injuries.
• Assisting with protecting and maintaining control of the lounge and bar areas.
• Lead by example to provide efficient, friendly & professional food & beverage service to all guests
• Responsible for managing the front of house operations to ensure we are providing the high quality service to our customers.
• Supervision and support of all lounge areas as required
• Define the organization of work to be performed by the team members, and supervise, co-ordinate and plan daily activities of personnel
• Handle different guest challenges and situations and be part of the first response emergency team.
• Completion of the Daily Running sheet with full communication across all areas of the lounge including Qantas staff
• Reporting of sickness, absence, punctuality, etc. issues to the Lounge and T&C Manager
• Achieve budgets, customer satisfaction targets and other business metrics. 
• Receive and deal with verbal complaints; forward to the Lounge manager when necessary.
• Communicate directly with your front of house team, kitchen team and higher management to provide them with all relevant/ needed information.
• Assist with implement training programs for all employees, conduct induction and skills training
• Maintain and improve quality service in our lounges.  
• Maintain standards of hygiene for food handling and presentation as prescribed by council / legislative regulations, in accordance with the Lounges and Qantas Food Safety Plan. 
• Make sure that an ACCOR and Brand policies are respected
• Excellent knowledge of the software operation and usage..
• Check discrepancy report and action accordingly.
• Train junior team member and co-ordinate the monthly on the job training for the whole department
• Log and inform your Manager of any system problems & workplace injuries.
• Assisting with protecting and maintaining control of the lounge and bar areas.

Company Overview

RFI Global is the only global data and insights company focusing exclusively on financial services. We empower financial service leaders with the market intelligence they need to drive innovation and accelerate growth.

Partnering with the world’s top financial institutions, our expert team delivers tailored insights through a unique hybrid syndicated approach, drawing from over 200,000 consumer and 60,000 business interviews each year.

Role Overview

This is an exciting time for RFI’s Client-facing team, with an evolution of client success that will provide new growth in developing analytical skills and greater involvement in client solutions. Client Team is a function that is critical in influencing the overall customer experience, retaining our customers and expanding usage of our product suite and services. The Client Team fosters deep relationships with existing clients via product delivery relationships, understanding their business and needs, and delivering service and solutions to meet their challenges. Through these relationships, this role helps achieve the company's commercial goals.

This is ideal for a market research analyst who wants a more client-facing role with the opportunity to work across diverse client needs.

Key Responsibilities

Relationship

· Build strong customer relationships with clients and other key stakeholders through consistent account review and outreach. and act as their trusted advisor.

· Understand and gather business priorities from clients to ensure swift delivery of expected outcomes

· Ensure high levels of customer satisfaction throughout assigned accounts

· Capture customer experience and product feedback for RFI

· Detect and respond to key stakeholder changes within each customer

· Solicit customer references and case studies

Commercial

· Grow existing business by identifying cross-sell and upsell opportunities when there is alignment with RFI products and services that help customers achieve their desired outcomes

· Meet or exceed customer subscription retention goals by maintaining diverse data and insight use cases, leading to well-developed subscription business cases

· Management of account plans

· Management of contract renewal process

Client Process

· Complete planning and communication of client deliverables, including scheduling and communications with clients and their stakeholders, along with the RFI product team

· Identify customer challenges/friction and proactively suggest better solutions and strategies

· Ensure product and new feature adoption through customer communication and training

· Respond to and manage analytical queries

Collaboration

· Collaborating with client directors to plan each client's engagement across delivery, needs analysis, account planning, and client growth opportunities

· Collaborating with research experts in the product team to innovate towards client needs

To succeed in this role, you will ideally have:

· Experience working in market research or market data industry

· Proven experience working directly on client outcomes and servicing

· Curious interest in the financial services industry

· Impeccable communication and organization skills

· Ability to manage competing priorities

· Willingness to challenge the status quo

· A desire to work in a fast-moving environment

· The ability to work and communicate effectively

• Salary: Competitive
• Great opportunity to work with a global team
• 25 days annual leave + public holidays + birthday leave +2 charity days
• Flexible working arrangements
• Regular employee awards
• Monthly social events and breakfast
• Learning and development budget to help your professional growth
• Loyalty leave
• Perkbox

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