What will you be doing?

• Assist and oversee the day-to-day operations of the hotel team
• Supervise and monitor hotel team members with true leadership ability that motivates the entire team.
• Assist in the running of Distrikt cafe and our All-Day Dining including service, food prep and coffee making
• Take initiative to ensure all interactions with our guests are positive and productive.  
• Ensure the smooth and efficient running of the Hotel's operation in absence of the General Manager/Senior Managers with a high level of customer service provided at all times.
• Actively resolve complaints and challenges presented by guests/customers to reach a win-win situation.
• Ensure there is management support and presence visible on Front Desk and in the lobby during key times throughout the day.  
• Process and assist with check-in and check-out of guests.
• Respond to and coordinate emergency situations.

Closer to home, and conveniently located in the beautiful Newcastle on NSW's coast, the Mercure Newcastle is looking for a Full Time Assistant Manager to join our team.

We are seeking an energetic and enthusiastic Assistant Manager to ensure the smooth and efficient running of the Hotel's operation with a high level of customer service provided at all times. 

What will you be doing?

• Assist and oversee the day-to-day operations of the Front Office team and working closley with housekeeping, maintenance and Food & Beverage team
• Supervise and monitor team members with true leadership ability that motivates the entire team.
• Take initiative to ensure all interactions with our guests are positive and productive.  
• Ensure the smooth and efficient running of the Hotel's operation in absence of the General Manager/Front Office Manager with a high level of customer service provided at all times.
• Actively resolve complaints and challenges presented by guests/customers to reach a win-win situation.
• Ensure there is management support and presence visible on Front Desk and in the lobby during key times throughout the day.  
• Process and assist with check-in and check-out of guests when needed.
• Respond to and coordinate emergency situations.
• Assist with preparation and service of all-day dining orders and cafe orders and assist in the restaurant when needed.

Our Store Managers bring the Starbucks experience to life by managing store operations, driving financial success, leading teams, and creating a meeting place in their communities.

• Grow a successful business: drive sales leveraging your business acumen, efficiency and problem solving skills

• Our store leaders act like owners. They run their store as though it belongs to them - from developing their team, managing daily operations, creating connections to owning the financial performance

• Nurture talent & lead a team: engage the hearts and minds of your team and develop their skills so that they realize their personal best, both as individuals and as thriving teams

• This role is a 'hands on' and develops your leadership experience, coaching skills, coffee passion and business acumen

• Our Managers delight and uplift customers through a human connection, engaging with customers and staff and leading by example

About You

• Previous experience in store leadership roles ideally within the retail or hospitality industries

• Exposure to managing store operations and driving financial success

• Previous exposure to rostering, P&L reports and budgets

• An ability to develop teams and evoke a positive and fun working environment 

Our Partner Promise & Benefits

• Starting salary at $60k base + super 

• 10+ week fully paid training program with ongoing 1:1 mentoring and a tailored career pathway

• Participate in our Store Leaders Incentive/Bonus Program

• Receive free coffee, discounts on shift and at all of our Starbucks Australia stores

• Enjoy the security of a permanent role with good work-life balance, a rotating roster and flexibility

• Develop your leadership skills - opportunities to open new stores or become a management trainer

• Grow and develop your passion for coffee - become a coffee master!

• Weekend & Public Holiday allowances!

Join us

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.

Inspire with every cup. Explore our opportunities and learn more about becoming a partner. Apply now! 

Next steps will involve uploading your CV and filling in your details. Following this, you will receive an email from Sapia.ai inviting you to complete a written chat interview.

Sodexo is seeking a dynamic and experienced Senior Human Resources Business Partner to lead and manage the effective delivery of HR solutions within our Energy and Resources Portfolio. This role ensures that global, regional, or country HR initiatives are operationalized and aligned with local business initiatives. The Senior HR Business Partner will provide leadership, coaching, and mentoring while closely collaborating with Transversal HR functions and Operational Leaders to align HR programs with business initiatives and support improvement in key employee and business metrics.

Job Scope

• The Senior Human Resources Business Partner will collaborate closely with leaders to understand and translate business strategies into actionable HR initiatives that drive success. This role will implement and communicate HR programs, support the establishment of learning, development, and career planning initiatives, and contribute to strategic HR projects.
• Key responsibilities include analyzing HR trends, acting as a trusted advisor on all HR matters, supporting leaders in building employee capabilities, and developing organizational structures to support business growth.
• The position requires facilitating workforce analytics discussions, coaching managers on performance management, and building effective relationships with clients and stakeholders.
• Regular site travel and engagement with employees, leading change management programs, resolving employee relations issues.

Key Responsibilities will include:

• Collaborate closely with leaders to understand and translate business strategies into actionable HR initiatives that drive success.
• Implement and communicate HR programs and initiatives.
• Support the establishment and delivery of learning, employee development, career planning, and leadership programs.
• Lead and contribute to HR strategic projects and support other managers and staff within the HR division.
• Analyze HR trends and metrics to develop solutions, programs, and policies.
• Act as a trusted advisor and partner to business leaders, providing advice on employee relations, talent management, performance management, and compensation.
• Support leaders in building employee capabilities and enabling team performance.

Core Business Competencies include:

• Strategic Human Resources Planning.
• Human Resources Management.
• Employee Experience and Culture.
• Employee Relations.