Minor Hotels is excited to announce a newly created opportunity for a Senior Central Systems Manager to join our dynamic IT team in Maroochydore. This pivotal role offers the chance to make a significant impact by driving efficient process management, identifying opportunities for improvement, and ensuring the prompt resolution of challenges across key projects undertaken by Minor Hotels ANZ.

This position is perfect for a proactive professional looking to shape and enhance systems that support our operations on a national scale, all while contributing to the growth and success of a global leader in the hospitality industry.

Key Responsibilities Include:

• Advise in the configuration and optimisation of Oracle OPERA Cloud, Oracle OPERA Reservation System (ORS/OCIS), and Opera Web Service (OWS).
• Ensure seamless integration of Property Management Systems with commercial and operational processes.
• Identify and implement opportunities to improve existing processes, driving efficiency and innovation across IT and operational workflows.
• Leverage data insights to recommend enhancements to support strategic objectives.
• Collaborate with directors, executives, and managers to understand business needs and deliver system solutions aligned with organisational goals.
• Apply in-depth knowledge of Hotel Operations and the Management Letting Rights business in Australia to align systems with operational requirements.
• Manage IT-related projects to completion, meeting scope, time, and quality benchmarks.
• Stay updated on global distribution systems and commercial processes, ensuring alignment with international best practices.

Approved Sponsor: Oaks Hotels & Resorts Suites

Salary: $90,000 - $100,000 (excluding superannuation)

Expected hours: 38 hours per week

Location: Minor Hotels Corporate Office. Level 6, 26 Duporth Ave, Maroochydore QLD 4558

Lead a team of Claims Consultants and Service Officers to deliver exceptional claims experiences in line with TAL’s claims philosophy and risk management framework.

You’ll focus on delivering a market-leading customer experience while managing risk, ensuring regulatory compliance, and driving operational excellence. Key to your success will be developing team capability, managing escalations, and fostering strong stakeholder engagement.

Key Responsibilities:

• Drive a culture of process improvement and embed change effectively within the team.
• Support department and company-wide projects.
• Stay up to date with industry best practice, policies, and guidelines.
• Ensure TAL’s claims processes reflect industry standards.
• Manage escalated issues and customer complaints, delivering aligned outcomes.
• Perform ad-hoc duties as required.

Start your leadership journey with ALDI! From driving sales, to serving customers and supervising staff, our Duty Managers always lead from the front.

Your purpose is ensuring our store runs smoothly during your shift. You'll be supporting and guiding team members, handling customer inquiries and working collaboratively as part of the store management team. All the while, you'll be honing your leadership skills and truly making a difference for your team and our customers.

The specifics? Here's what you’ll be doing:

• Opening and closing the store and supervising shifts
• Offering feedback to the team that's clear, constructive, and inspiring
• Assisting in training and onboarding team members
• Being a customer service superstar and serving customers at the registers with a smile
• Keeping shelves stocked with products so that our customers can find all their favourites
• Keeping a keen lookout for any incidents or hazards to keep everyone safe

• Lead by example to provide efficient, friendly & professional food & beverage service to all guests
• Responsible for managing the front of house operations to ensure we are providing the high quality service to our customers.
• Supervision and support of all lounge areas as required
• Define the organization of work to be performed by the team members, and supervise, co-ordinate and plan daily activities of personnel
• Handle different guest challenges and situations and be part of the first response emergency team.
• Completion of the Daily Running sheet with full communication across all areas of the lounge including Qantas staff
• Reporting of sickness, absence, punctuality, etc. issues to the Lounge and T&C Manager
• Achieve budgets, customer satisfaction targets and other business metrics. 
• Receive and deal with verbal complaints; forward to the Lounge manager when necessary.
• Communicate directly with your front of house team, kitchen team and higher management to provide them with all relevant/ needed information.
• Assist with implement training programs for all employees, conduct induction and skills training
• Maintain and improve quality service in our lounges.  
• Maintain standards of hygiene for food handling and presentation as prescribed by council / legislative regulations, in accordance with the Lounges and Qantas Food Safety Plan. 
• Make sure that an ACCOR and Brand policies are respected
• Excellent knowledge of the software operation and usage..
• Check discrepancy report and action accordingly.
• Train junior team member and co-ordinate the monthly on the job training for the whole department
• Log and inform your Manager of any system problems & workplace injuries.
• Assisting with protecting and maintaining control of the lounge and bar areas.

This is an exciting opportunity to work with an iconic Australian brand by leading a team of service providers across Sydney Metropolitan area to deliver efficient and quality services to our Members. You will also lead strategic alignment of service delivery operations and further strengthen the Organisational brand through your management.

We have a 3 month full-time secondment/contract opportunity available looking after the Newcastle region.  You will be leading a team of our Roadside Assistance team, which is made up of NRMA employees and contracted staff.

Your responsibilities will encompass:

• Manage all performance or behavioral issues that arise using coaching, counselling and performance management techniques to resolution
• Ensure alignment of objectives and activity across team
• Supports in Developing and maintaining effective industrial relationship with local Union Representatives
• Support with the operational day to day Service Delivery related activities
• Analyse and monitor financial and commercial information and identify issues or opportunities which impact business priorities
• Acts as first point of contact for all safety incidents and response
• Implement and manage Quality Assurance activities

What you’ll bring

• Experience in managing service delivery operations within various industries
• Demonstrated experience in managing diverse, field based teams especially through change and in providing effective performance feedback 
• Highly developed capability in building and motivating teams and exceptional communication skills
• Skills in negotiation, handling crucial conversations, and facilitating resolution 
• Proven experience of business acumen and front-line implementation of strategic plans
• Ability to foster stakeholder engagement and relationship development
• Obtain a valid NSW Driver’s License for regular local travel

What’s in it for you?

To ensure our employees feel valued, empowered and celebrated we provide a range of employee benefits including:

• Progressive flexibility, leave and well-being benefits to balance all of life's priorities 
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts. 
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more 
• Discounts on all NRMA insurance products including car, home & travel 

Know you belong

At NRMA Roadside, we celebrate and welcome differences and work together to create a respectful and inclusive workplace encouraging, supporting and celebrating the diverse voices of our employees. From First Nations peoples, to gender, age, ethnicity, sexual orientation and different abilities, we welcome people from all walks of life and embrace unique perspectives, better connecting us to the communities we serve. 

While we continue to commit to an inclusive, equitable and diverse workplace we are proud of our key achievements to date:    

• We made the 2022 AFR Boss Best Places to Work List 
• Recognised by Reconciliation Australia for our ‘Stretch’ Reconciliation Action Plan 
• Recognised by the Workplace Gender Equality Agency as an Employer of Choice for Gender Equality 2023-2025 
• Certified as a Family Inclusive Workplace 
• Awarded 2023 Australian Workplace Equality Index (AWEI) Bronze Employer & 2022 AWEI Most Improved Employer 

If you are ready to join a high performing team and make a real difference, we can’t wait to hear from you!

Apply today!  

ABOUT SUCCESS TUTORING

Born in Sydney, Success Tutoring is one of the World's Fastest Growing education franchise networks. Providing personalised English and Math tutoring for students aged 5-17. Students attend an initial assessment, receive a custom program and attend weekly group sessions. Parents book sessions on the Success Tutoring app with no lock-in contracts! With 100+ secured territories across Australia, we are looking for someone to take our expansion further!

ABOUT YOU

We are looking for an experienced sales professional, who is open to learning about our sales methods and processes to ensure we are selecting the right franchise partners for Success Tutoring. You will be guided by our founder and sales team in the sales process, strategy and plan moving forward.

KEY RESPONSIBILITIES

Sales Process Management: Manage the franchise sales process (we have a very detailed training program that we take you through) from initial inquiry to the final agreement signing. This includes having initial phone calls, video calls and face to face sessions with prospects.

Relationship building: Build and maintain strong relationships with prospective and existing franchise partners.

Hosting Events: Hosting physical events for locals to explain the Success Tutoring franchise method which is taking the world by storm!

Reporting: Maintain accurate records of sales activities, pipeline status, and franchise partner communications.

Collaboration: Work closely with the executive and marketing team (based in Sydney) to develop effective sales and promotional materials.

NOTE: We have a very strong marketing team which will completely book your calendar with prospects that are interested in purchasing a Success Tutoring franchise. Your role will be to follow the sales process we have provided and filter candidates.

BENEFITS & REMUNERATION

Base of 110k p.a + SUPER + 5k commission per franchise sold
We have huge benefits for working with Success including providing generous commissions and growth in your career. The initial step in this role is Franchise Sales Manager, however there will be further career opportunities in Franchise Growth Management and other areas of this global organisation.

About the job

Sodexo is a global French based company, proudly serving the Energy & Resources sector in Australia for over 3 decades.  With over 5,000 employees Australia wide we provide quality sustainable food services and facilities management.  Due to internal movement within our Retail division, we are excited to be recruiting a National Promotions Manager to join our team.  This is a hybrid role based at our Brisbane support office in Eight Mile Plains.  Reporting to the Head of Retail - Australia you will be responsible for the development and implementation of our national promotional programs.   

To be successful in this role you will have previous experience in high volume FMCG promotional planning and execution within category management, franchising, or a retailing environment.  You will possess excellent internal/ external key stakeholder relationship management skills and excel in communicating across all levels of business.  You will be an innovative and strategic thinker with a specific focus around digital activation and implementation across all channels.  This role is Permanent full time, 38hrs per week, requiring a small amount of regular travel to visit our on-site taverns and stores.  Salary will be commensurate with experience circa $130-140K + Super + 5 weeks annual leave (conditions apply).  Our interview process will commence in Jan 2025.

Duties include:

• Manage promotional budgets and allocate resources effectively to achieve optimal ROI
• Collaborate with cross-functional teams to ensure seamless execution of promotional activities
• Oversee the planning and execution of product development, promotional events and activations nationwide
• Build and maintain relationships with key stakeholders, both internally and those outside of Sodexo
• Lead and mentor a promotions coordinator to deliver on time and high-impact promotional initiatives

What we are looking for:

• Bachelor’s degree in marketing, Business Administration, or related field (desirable), however more importantly there will be a strong preference for those coming from a background of convenience retailing at a national level 
• Minimum of 5 years of experience in retail FMCG promotional management, with a proven track record of successful national promotional campaigns
• Strong strategic thinking and creative problem-solving skills
• Skills in data analysis and reporting to measure campaign effectiveness
• In-depth knowledge of the Australian FMCG market and current trends with an emphasis on convenience retailing 
• Proficiency in using Microsoft suite of applications 
• Demonstrates soft skills such as open-mindedness, analytical thinking, professionalism, and a strong drive for sales.
• Remote industry knowledge (desirable)
• Full work rights in Australia

Why choose Sodexo?   

Sodexo is a people business, employing over 400,000 people worldwide and thousands here in Australia. Our employees, who personify Sodexo's unique values of Service Spirit, Team Spirit and Spirit of Progress, are our greatest asset through their commitment and dedication.   

We believe the more diverse we are, the stronger we are. No matter your background, we will do all we can to help you thrive. We are committed to promoting equal opportunities, valuing diversity, and creating an inclusive working environment for all our employees.     

At Sodexo, we are a proud Equal Opportunity Employer and encourage applications from all applicants regardless of age, race, sex, ethnicity, religion and beliefs and people with disabilities.   

We offer a competitive salary, many development opportunities and an outstanding benefits and recognition program!    

How to apply?   

If you are interested in joining the Sodexo team and meet the minimum criteria outlined above, please apply with your resume detailing relevant employment experience and availability.    

One of our friendly recruiters will contact shortlisted candidates for a phone interview. This is also your opportunity to ask any questions you may have.   

What are you waiting for? Submit your application today and become part of the Sodexo family!