As a Department Manager you are responsible for supporting the Sales?and Profit goals by setting a plan for your?department to deliver a Great Customer?Experience in line with your store.?You ensure you have a Great Team and?support their development, working with succession planning, talent development and?structured performance management for?your team based on results, values, and?leadership.?? 
? 
Key responsibilities: 

Regularly analyse and follow up Sales & Profit KPIs for your department and together with the Visual


Merchandisers you take action to maximise sales.


Drive Hello Member program in line with country goals


Ensure your department continuously meets H&M standards and follow this up using the Customer Experience Tool.


Together with your Visual Team, you ensure the implementation of the Commercial Handbook.


Evaluate and manage the performance of your team; give regular feedback, execute
... Click here to view more detail / apply for Department Manager

An exciting opportunity for an Account Manager or an Account Executive that is ready to step up to join this award winning agency.    You'll play a pivotal role supporting the Account Director to develop innovative shopper / promotional campaigns.    You'll work on some of the world's most iconic household brands and Australia's most loved FMCG brands.    About You:-   

Proven project management, planning, and organisational capabilities.
Agency experience demonstrating a track record of successfully overseeing multiple projects with varying priorities, budgets, timelines, and client engagements.
Exposure to shopper / promotional marketing will be viewed favourably, but not essential
Intrinsic self-motivation with guidance from your Account Director.
Proficiency in fulfilling client expectations and requirements.
A proactive and solution-oriented mindset.
Competence in managing a diverse array of internal and external relationships..
Excellent communicator and team player
Comfortable


... Click here to view more detail / apply for Account Manager

The Opportunity
Are you an experienced Certificate III or Diploma qualified Educator looking to join a phenomenal team of exceptional, qualified Early Childhood professionals and be supported and encouraged to excel and further develop your Early Childhood career?
Do you want to be valued and appreciated for your hard work?  
Londonderry Early Learning Centre is offering an exceptional candidate an  Assistant Educator role within our fun-loving, supportive team. You will be a passionate, dedicated professional who strives to build and maintain an outstanding learning environment for our children.
This role is Part-Time working 30 hours over 4 days per week, flexibility on hours
About Us
Our children enjoy delightful indoor and outdoor play areas, rooms equipped with the latest age-appropriate technology and learning resources, and a range of activities.
At capacity our centre caters for up to 67 children with operating hours from ... Click here to view more detail / apply for Assistant Educator

Number of Positions Available:




































1





































ABOUT US
The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities.  We believe in doing good that transforms lives and futures for the better.  It is this




































... Click here to view more detail / apply for Sales Assistant

Job details

Highlights

Annual Salary of $70, 820
Bunbury Area

About Our Client
Our clients roots stretch back more than 100 years to a lush forest near Komatsu City in Ishikawa Prefecture, Japan that was once home to a copper mine vital to the surrounding community. The mines closure in could have meant the end for community residents dependent on their related jobs, but instead it was a new beginning.
What You Will Be Doing
The successful candidate will be reporting to the Workshop Supervisor and playing a crucial role in contributing to a professional team environment. The primary purpose is to ensure that high levels of safety, quality, and efficiency are always maintained. A high level of computer system efficiency and attention to details is required.
What You Require

Trade Assistant Experience
Forklift Licence


... Click here to view more detail / apply for Trade Assistant

Assist Electrical Trades with establishing and cleaning up work areas. Basic knowledge of tools with a minimum of 3 years? experience working within a project/construction environment alongside electricians. Perform duties such as digging, lifting, cutting and laying cable for skilled trades. Construction White Card is a mandatory requirement for all Project site personnel This position is available to both local and non-local personnel. The roster is 3/1. Pluto LNG is a Major Hazard Facility meaning this is a non-smoking site and no tobacco products ? i.e. cigarettes, vapes, lighters, tobacco - are not permitted to be brought to the site. facebook: https://www.facebook.com/bechtelaustralia linkedin: https://www.linkedin.com/company/bechtel-corporation ... Click here to view more detail / apply for Trade Assistant-Electrical

Retail Assistant Manager - Cooktown
Trinity Petroleum Services Pty Ltd is a locally operated company with 16 Fuel & Convenience Retail outlets in Northern Queensland. We have a Retail Assistant Manager position available at our service stations in Cooktown.
We are looking for an enthusiastic individual who enjoys motivating and inspiring others and has a passion for high level customer service and personalising the shopping experience. It is essential that you are available to work across store trading hours, including weekends and that you have experience in safe handling and preparation of take away food. This role will also require you to undertake merchandising and rotation of stock, therefore you must be physically capable of undertaking heavy lifting and being on your feet for long periods of time.
As a  Retail Assistant Manager  you take pride in the success and presentation of




... Click here to view more detail / apply for Retail Assistant Manager ? Cooktown

OFFICE MANAGER

Estrin Saul Lawyers is currently seeking an experienced Office Manager to join our dedicated team.

Company Background

We are modern and dynamic experts in our field and pride ourselves on clear, concise and competent solutions for your desired immigration outcomes. With over 50 years’ combined experience in immigration law, we are well-placed to provide you with expert, yet practical immigration advice. Estrin Saul Lawyers is one of Australia's largest specialist immigration law firms. We specialise in all aspects of immigration law and have significant corporate, skilled, family, litigation, humanitarian and health / disability practices.

About the Position

Job Title: Office Manager
Job Type: Full-time, Permanent.
Location: Perth, WA 6000
Salary: $75,000 per annum

Position Overview

The Office Manager plays a crucial role in the operational success of Estrin Saul Lawyers. This position requires a thorough understanding of the firm’s operational processes, excellent communication skills, and the ability to collaborate effectively with diverse stakeholders – including clients, colleagues, and external bodies. The Office Manager is instrumental in ensuring the smooth functioning of the firm’s Perth, Adelaide and Manila offices and contributes to maintaining our reputation as a leading provider of immigration law services.

Key Responsibilities

The main duties of the Office Manager include and is not limited to the following:

Financial Management:

• Collaborate with the Partners in overseeing the firm’s budgeting, financial reporting, and billing processes.
• Ensure compliance with relevant financial regulations (e.g., trust accounting rules) by collaborating with the firm’s auditors, bookkeeper, and other financial professionals.
• Analyse financial data to identify trends, opportunities for cost savings, and revenue growth potential.
• Monitor and manage team and individual budgets, ensuring alignment with the firm’s financial goals and objectives.
• Oversee payroll processing, ensuring accuracy, timeliness, and compliance with relevant tax and employment laws.
Office Administration:

• Ensure that office equipment (printers, computers, etc.) is properly maintained and serviced.
• Manage office supply inventory, ordering new supplies as needed and ensuring adequate stock levels.
• Implement and maintain compliance with occupational health and safety regulations, conducting regular inspections and addressing any potential hazards.

Contract Management:

• Prepare, assess and review the firm’s applications, contracts and agreements with external service providers.
• Prepare, assess, and review the firm’s employment agreements, ensuring compliance with relevant employment laws.

Human Resources:

• In collaboration with the firm’s leadership team, assist with the firm’s recruitment, onboarding, and performance evaluation activities in line with the firm’s strategic plans.
• In collaboration with the firm’s leadership team, assist with implementing training programs to enhance staff knowledge in line with the firm’s strategic objectives.
• Maintain effective communication with the firm’s external HR provider to ensure seamless coordination of HR services, including payroll, benefits administration, and compliance with employment law.
• Oversee the firm’s use of Xero for accurate and up-to-date employee record management.
Office Policy Development:
• Establish and maintain a comprehensive library of internal policies and procedures that adhere to legal requirements specific to the practice of law, ensuring compliance and best practices.

Strategic Planning:

• Actively participate in the firm’s leadership team, contributing to the development and implementation of strategic plans that drive the firm’s growth and success.
Data Management and Security:
• Assist with the implementation and enforcement of the firm’s data security measures to safeguard sensitive client information and maintain confidentiality.

Audit Coordination:

• Collaborate with relevant team members to develop comprehensive annual audit plans that address key risk areas within the firm’s operations.
• Lead the execution of regular audits, ensuring that findings are thoroughly analysed, and any identified issues are promptly addressed to maintain compliance and improve processes.

Reception and Drafting Team Management:

• In collaboration with the relevant team leaders, provide overall direction and supervision for the Manila drafting and reception services team, ensuring efficient and high-quality service delivery.
• Establish clear performance targets for the Manila team and regularly monitor their productivity, providing constructive feedback and coaching to optimise performance.
• Develop and implement targeted training programs for the Manila team to enhance their skills in legal drafting, client communication, and administrative tasks, aligning with the firm’s quality standards.
• Maintain open communication with the Manila team leader to proactively address any operational challenges or issues, ensuring smooth and uninterrupted service delivery.
• Facilitate seamless communication and collaboration between the Manila team and the Australian offices, fostering a cohesive and unified team environment.

Team Culture & Development:

• Embody and champion the firm’s values, mission, and vision, creating a shared sense of purpose and pride among team members.
• Actively participate in firm-wide initiatives and events, contributing to a positive and engaging work environment.
• Foster a culture of open communication, feedback, and recognition, encouraging team members to share ideas, learn from each other, and celebrate successes.
• Promote diversity, equity, and inclusion within the team and the firm as a whole.

Required Qualifications:

• At least a bachelor’s degree in a relevant field. Candidates with a master's degree or higher will be given preference.
• The candidate must possess superior English proficiency.
• Must have unrestricted work rights in Australia.

Required Skills and Experience:

• At least 2 years’ worth of experience in office administration/management role.
• Experience in overseeing financial operations.
• Experience in managing human resources functions, encompassing recruitment, onboarding, and performance management.
• Exceptional organisational and time-management skills, with the ability to prioritise tasks, meet deadlines, and maintain efficiency.
• Has excellent technical skills and is adept at troubleshooting IT issues.
• Proficient in using Microsoft Office Suite, Xero accounting software, and various office hardware.
• Strong attention to detail and a commitment to maintaining a clean, organised, and professional office environment.
• Exceptional problem-solving and decision-making abilities, enabling effective handling of unexpected situations and conflict resolution.

Position : Hotel Manager
Salary : $75 000 - $85 000 per year + super (Job type - Full-time)
Location : Bruce Rock
Full time position


As the Manager of this multifaceted venue, your primary role will be to drive the venue's successful operation and overall success. You will lead your team while overseeing a wide array of product offerings spanning traditional on-premises drivers including food, beverage, functions and events.
This role allows you to cover all aspects of the business while fostering strong community relationships, presenting an opportunity for you to elevate your career by leading a large, dynamic hospitality operation to higher levels of trade, performance, and team engagement.
This position requires a proactive leader with prior experience managing multiple sites to drive a large, multifaceted venue forward. If you have a demonstrated track record of successfully steering business growth, we encourage you to apply.

Key Responsibility :
- Guest relations: welcoming customers, assessing and reviewing customer satisfaction
- Directing and overseeing reservations, reception, room service and housekeeping activities
- Inventory management and financial reporting
- Stock management and procurement
- Supervision and leading a team of bar staff, cooks and housekeepers
- Ensuring compliance with all health and safety, licensing and liquor regulations
- Supervising security arrangements, and garden and property maintenance
- Planning and supervising bar, restaurant, function and conference activities
- Organising staff rosters
- Reporting to senior management

Skill / experience :
- Flexibility and highly adaptable
- A high-level customer service
- Problem solving
- Complete understanding of regulatory compliance
- Minimum of 1 year experience as a hotel / restaurant manager or similar role
- Excellent customer service and ability to lead and supervise a team
- Hold a current Unrestricted Managers license

About the Hotel:
Bruce Rock is a thriving agricultural town located in the heart of the Wheatbelt, 245km east of Perth. The Bruce Rock Hotel is in the main street and offers lunch, dinner, and accommodation to visitors. The town is quaint, but offers all the modern comforts including supermarket, craft shop, chemist, community resource center, café, pool, sporting club & gym.
This role is based in Bruce Rock, offering a very strong remuneration package comprised of an excellent base salary circa $75 000 - $85 000 per year in addition to superannuation.

As our Assistant Restaurant Manager, it starts the second you walk in the restaurant. Bringing your energy and passion, you?ll work shoulder-to-shoulder with your team to set the standard and pace ? coaching, inspiring and growing. Because you believe in helping Nandocas (our staff) be the very best they can be ? inside and outside of Nando?s.
So don?t wait in the wings, this could be your new flame.
What's in it for you:

A generous bonus package, up to $6,000 annually.
Free Nando?s when you?re working, plus a discount to share with family and friends when you?re off the clock.
Work life balance. Flexible rotating rosters published in advance with set weekends off. Get your beauty sleep with no overnights.
A six-week onboarding training program to set you up for success with one of our training champions. Your personal mentor will teach
... Click here to view more detail / apply for Assistant Restaurant Manager ? Alexandria

22nd November,
ABOUT THE HOST COMPANY:

Our Host Company believes in investing in fresh talent and nurturing them for growth and career success.
ABOUT POSITION :


Were looking for an IT Assistant Intern.
Our host company offers meaningful work experience, strong supervision, supportive work environment, and is planning to offer permanent employment for the suitable candidate.
ABOUT YOU:
You must:


be studying a relevant degree qualification or a recent graduate/skilled migrant.
have excellent communication skills, both written and spoken.
have the necessary technical and soft skills to perform the job.
be committed to a career in your field of study.
be able to work at least 3 days per week.
   
LEARNING OUTCOMES:
You could be provided work experience in the following areas:


Install and configure computer systems, diagnose

... Click here to view more detail / apply for IT Assistant Intern

22nd November,
ABOUT THE HOST COMPANY:

Our Host Company believes in investing in fresh talent and nurturing them for growth and career success.
ABOUT POSITION :


Were looking for an Administration and Operation Assistant Intern.
Our host company offers meaningful work experience, strong supervision, supportive work environment, and is planning to offer permanent employment for the suitable candidate.
ABOUT YOU:
You must:


be studying a relevant degree qualification or a recent graduate.
have excellent communication skills, both written and spoken.
have the necessary technical and soft skills to perform the job.
be committed to a career in your field of study.
be able to work at least 3 days per week.
Should possess strong skills in:


Email Drafting
Microsoft Word
Power Point LEARNING OUTCOMES: You could be provided

... Click here to view more detail / apply for Administration Assistant Intern

With a strong brand in the market, this organisation has an enviable global presence with offices in over 40 countries. Highly committed to social and community wellbeing and responsible business, the organisation is both award-winning and well-known for its contribution to multiple global causes.
Reporting to the Head of Human Resources you will lead and manage the people agenda for specified teams in the Sydney office and play the role of trusted advisor, who understands the business and its priorities and builds strong relationships which provide both support and challenge. You will implement and drive a number of HR initiatives to increase engagement and people capability.  
This role touches on all aspects of people practice and is a broad generalist role that includes talent, reward, employee relations, engagement, mobility, performance management and capability. Whilst you will be supported by a small team, you will also work closely with HR centres ... Click here to view more detail / apply for HR Manager

The Company
The business are a multinational services business, they're a market leader in their field and have a fantastic culture.
The role
Reporting to the Head of Finance you will be responsible for tax and compliance across the business.
Key Responsibilities:

Tax returns - BAS, GST, FBT and income tax
Transfer pricing
R&D advisory on tax related matters
Annual employee share scheme statements
Ad hoc projects
About you:

7 years total experience
Experience with Australian tax is essential
CA/CPA qualification is essential
Strong expertise in compliance, with additional experience in GST (advantageous)
If this sounds like the role for you, click APPLY NOW or email ... Click here to view more detail / apply for Tax Manager

On behalf of our client (Mcdonald's), we are advertising.

McDonald's Albany is looking for full-time Department Managers to join the team. Your duties and responsibilities will include but are not limited to:
• Responsible for smooth running of the McDonald's store, including providing quality service to the community and to the customers as well as training and development of staff .
• Manage and meet QSC & V (Quality, Service, Cleanliness & Value) and safety excellence standards on all shifts.
• Scheduling of shifts, supervision through managing people, products, and equipment to deliver optimum business results.
• Select, train, and supervise kitchen staff and cashier staff .
• Records stock levels and reorders when necessary.
• Handling financial transactions and responsible for the profit and loss of the restaurant.
• Ensure the kitchen and restaurant dining areas comply with health and safety regulations.
• Ensure planned and daily maintenance are carried out as per restaurant schedule and ensure efficient production procedures.
• Communicate effectively with both crew and management.

The successful applicant must be available 7 days a week / 24 hours a day. Shifts include: Weekdays, Weekends, Overnights, Public Holidays.

EXPERIENCE/QUALIFICATIONS required:
• Australian equivalent Certificate III in a relevant field, and/or
• At least 3 years of relevant experience in a similar position.

Please Note: McDonald's Albany would like to take this opportunity to thank all applicants for their interest. Only those considered for an interview will be contacted directly.

Job Types: Full-time, Permanent
Salary From $70,000.00 – $85,000.00 per year

Your new company A locally based retail centre seeks a strategic marketing manager to join their close-knit team. This role involves developing and executing marketing strategies to attract customers and boost business. The team prides itself on a collaborative approach and engaging work environment where everyone's input is valued. Your new role

Lead the creation of the Centre's Marketing Strategy
Develop an innovative and strategic marketing plan
Ensure the marketing plan supports the Centre's overarching strategy
Customise the marketing plan for the local community
Generate consumer and retailer engagement
Contribute to sales and traffic growth for the Centre
Develop strong partnerships with internal and external stakeholders
Share knowledge and experiences with colleagues
Provide leadership within the Centre Management team

What you'll need to succeed


Understanding of retail dynamics and customer behaviour


Proven ability to develop and implement effective marketing strategies tailored to the retail sector


Familiarity with executing campaigns, managing budgets, and analysing market trends


Ability to develop strong partnerships with internal and external stakeholders


Experience in contributing to broader management goals.


What you'll get in return You'll be working with a close-knit team that boasts an exceptional work culture. This means you'll experience a supportive and engaging environment where collaboration and camaraderie are highly valued. You'll build strong relationships with your teammates, enjoy open communication, and contribute to innovative and creative projects. Such an environment fosters high morale and job satisfaction, making your work both fulfilling and enjoyable. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to: Michelle Liv Senior Business Manager Marketing & Communications HAYS T: 02 6112 7653 E: [email protected] Please click here to apply.

Work with an Exec and CEO as a trusted advisor
Deliver a complex and challenging capital works program
Supportive culture, flexible working arrangements

The Rural City of Wangaratta prides itself on being a community that is connected, sustainable, and contemporary. We provide our community with diverse opportunities to participate in the arts, sports, and recreation, as well as cultural events and programs that bring them together to connect and celebrate the great place in which we live. Our staff enjoy the regional lifestyle, and the benefits of a community situated within a gourmet food and wine region, with a wide range of outdoor adventure activities, and access to excellent education and health facilities.
Reporting to the Director of Community & Infrastructure, the Manager Infrastructure and Delivery will be expected to demonstrate exemplary leadership attributes, including modeling best practice processes and customer-centricity, that already exist ... Click here to view more detail / apply for Manager Infrastructure & Delivery

Job Responsibilities


Join our team as a Maintenance Manager at Tropicana Gold Mine! Lead our Surface and Underground Maintenance Departments, set clear strategies, and foster a high-performance culture. If youre passionate about impactful leadership, we want to hear from you!
About the role  

Help shape and execute our cutting-edge maintenance strategy.
Manage the company's site workshop.
Deliver top-notch technical support to Operations Managers and project teams for all things Maintenance.
Dive deep into market, competitor, and industry insights to drive mobile plant and maintenance excellence.
Set impactful KPIs for your team, aligned with our Mining Business Strategy, and ensure they resonate throughout the function.

About you  

Minimum 5 years experience








... Click here to view more detail / apply for Manager ? Maintenance

Our client, a Western Australian ASX-listed gold explorer with a significant high-grade gold deposit is currently seeking a  Mine Manager to join their Gold Project which sits in a major gold and nickel producing district
The Project is located approximately 30km north of Leinster township and sits in a major gold and nickel producing district. The Company has a highly skilled management team with a track record of exploration success and development of major gold mines.
Requirements;

Tertiary qualification in Mining Engineering;
WA First Class Mine Manager?s Certificate of Competency;
Significant experience in underground and open pit mining methods;
Exposure to the various stages of an UG operation, including drill & blast, mine services and infrastructure, ventilation, backfill, production and scheduling;
Functional knowledge of WA Work Health and Safety (Mines) Regulations ;
Expert Deswik user (CAD, SO,




... Click here to view more detail / apply for Mine Manager

Nurture. Grow. Thrive.
Accepting a role with Northern Rural Supplies, a proud partner of Elders, means you will be joining a team ready to support and grow your career. Be part of a culture that has been in the making for more than 180 years, a culture so strong it is almost tangible. Much like the farmers and communities we work with, you will experience, passion, dedication and resilience across all parts of the business. With such an iconic, essential business in the Australian landscape we are confident that you too will be proud to grow your career at Northern Rural Supplies 
About the role  
We are looking for a Branch Manager to join the growing team on a permanent, full time basis.
As a Branch Manager, you will be entrusted to manage all aspects of branch operations and lead your team to achieve growth ... Click here to view more detail / apply for Branch Manager

. About us Laverty is part of Healius Limited, one of Australia's leading healthcare companies, Healius is synonymous with quality, affordable and accessible healthcare for all Australians. It has an expansive network of pathology laboratories, collection centres and diagnostic imaging centres. Through this footprint and its 10,500 people, Healius provides specialty diagnostic services to consumers and their referring practitioners. Healius provides quality healthcare services that are easily accessible and cost efficient, while supporting the coordination and continuity of quality patient care. About the role  We have an exciting full-time opportunity for a Laboratory Manager to lead, support and manage the local team of staff within the Wyvern Hospital Laboratory.  As the Laboratory Manager, you will play a crucial role in establishing our new labs protocols, selecting and implementing laboratory equipment from the




... Click here to view more detail / apply for Laboratory Manager

Full time, fixed term 12 months at Camperdown
Key Program Manager role at Sydney School of Public Health
Base Salary $121,508 17% superannuation

About the opportunity
Join the Leaders in Global Health and Cancer Control Founded in , the Sydney School of Public Health is Australia?s first and leading school in public health, dedicated to addressing the world's most pressing health challenges. Each day, our researchers and graduates are tackling global health issues and striving to improve equity in communities both locally and around the world.
At the forefront of cancer control, Professor Karen Canfell and her team play a pivotal role in supporting policy, practice and decision-making for innovative cancer solutions. Their groundbreaking work has led to the transformation of Australia?s National Cervical Screening Program, which transitioned to HPV testing in , positioning Australia as the first country expected to eliminate ... Click here to view more detail / apply for Program Manager

The role
We?re looking for an experienced Finance Manager to join a dynamic renewable energy company based in Sydney. This hands-on role involves leading financial planning, reporting, and analysis while partnering with senior leaders to drive data-informed decision-making.
As the Finance Manager, you?ll oversee financial reporting, budgeting, cashflow management, and process improvements while guiding a small team. You?ll work closely with the Leadership Team and your insights and expertise will help shape the company?s financial strategy and operational success.
Key responsibilities


Deliver high-quality management and board reporting
Lead budgeting, forecasting, and cashflow management processes
Enhance FP&A frameworks for better decision-making and efficiency
Collaborate with cross-functional teams to influence strategy and financial accountability
Provide insights through deep financial analysis and commercial reporting
Support capital raising initiatives and ensure funding compliance
Manage your workload independently with the agility and dynamism required in a
... Click here to view more detail / apply for Finance Manager

Join us and celebrate the beauty of human experience.




Step into our world of creativity and joy!




Discover your potential by embracing our culture of learning.




Find out more about your recruitment journey with us.











Givaudan is the global leader in the creation of flavours and fragrances. In close collaboration with food, beverage, consumer product and fragrance partners, Givaudan develops tastes and scents that delight consumers the world over. With a passion to understand consumers preferences and a relentless drive to innovate, Givaudan is at the forefront of creating flavours and fragrances


... Click here to view more detail / apply for Associate Category Manager

Job Title: Quality Assurance Manager
DirectIT Pty Ltd.

Job Description:
DirectIT is looking for an experienced Quality Assurance Manager to join our team. This is a full-time position with a starting salary at $73,150 + Superannuation.

As the Quality Assurance Manager, you will be responsible for ensuring the quality of our telemarketing operations by monitoring, evaluating and coordinating systems. You will be responsible for identifying areas of improvement and making recommendations to management for process improvement. You will work closely with DirectIT’s operations team to ensure that agents are trained and equipped with the necessary tools to meet the high standards within our organisation.

Responsibilities:

• Develop and implement quality assurance procedures, including system monitoring, scoring, and feedback to agents
• Identify areas of improvement and make recommendations to management for process improvement
• Collaborate with training and operations departments to ensure that agents are trained and equipped with the necessary tools to meet standards
• Conduct regular audits to ensure compliance with company policies and procedures
• Provide coaching and feedback to staff members on areas where improvement is needed
• Analyze data to identify trends and areas of opportunity for improvement
• Participate in cross-functional teams to drive process improvement initiatives
• Create reports and present findings to management on a regular basis
• Ensure that all quality assurance activities are conducted in compliance with applicable laws and regulations

Qualifications:
• Bachelor's degree in business administration, communication, or related field
• At least 2 years of experience in a Quality Assurance role, preferably in a telemarketing or call centre environment
• Excellent communication and interpersonal skills
• Strong analytical skills and attention to detail
• Proven ability to identify areas of improvement and drive process improvement initiatives
• Knowledge of quality assurance best practices and techniques
• Familiarity with call center technologies and systems
• Ability to work independently and in a team environment

If you meet the above qualifications and are interested in this exciting opportunity, please submit your resume and cover letter for consideration.