At Momentus, we empower our customers around the world to bring extraordinary events to life. Our Customer Success team plays a vital role in making this happen, serving as strategic partners to maximize value, foster deep product adoption, and nurture long-term relationships. 

As a Customer Success Manager at Momentus, you’ll be at the heart of our customers' journey, building and maintaining strong relationships to ensure their success and satisfaction. You’ll drive product adoption, identify growth opportunities, and serve as a trusted advisor, working closely with customers to understand their goals, support strategic planning, and build executive alignment. Your role is to help customers unlock the full potential of our solutions and maximize their ROI, making a real impact on their success. 

If you're passionate about empowering customers, driven to add value, and eager to collaborate within a dynamic team, we’d love to see how you can help define the future of Customer Success at Momentus.  

Responsibilities: 
 

• Align on strategic goals and establish a mutual success plan that serves as a foundation for long-term customer success and shared outcomes. 

• Facilitate smooth transitions post-implementation, ensuring KPIs are met and remain relevant throughout the customer journey. 

• Build strong relationships by understanding customer needs and conducting regular check-ins to monitor satisfaction and account health. 

• Develop deep expertise in our solutions to create value for customers, delivering best practices, insights, and ROI-focused guidance while highlighting the benefits of new features and updates. 

• Identify and act on upsell and cross-sell opportunities, collaborating with teams to drive renewals, manage challenges, and increase retention. 

• Communicate complex ideas effectively to all stakeholders, using active listening and providing regular updates on key initiatives. 

• Cultivate customer advocates for testimonials, case studies, and referrals, and streamline feedback for internal teams. 

• Leverage data and analytics to track customer goals and drive outcomes, using trends to make data-driven recommendations during reviews. 

• Encourage the use of self-service resources, such as knowledge bases, to empower customers and boost satisfaction. 

Digital Manager – Programmatic Focus

About the job

PMX is the central investment practice for Publicis Media, accountable for the smart application of investment by leveraging scale, marketplace innovation, deeper partnerships and intelligence.

We are client-centric and operate on the principles of trust, transformation & talent.

We are a passionate team focused on delivering growth for Publicis Groupe by educating and driving adoption of Publicis Groupe solutions including Precision, APEX, Partnerships, and Value Management.

This role sits within the APEX team.

What does life at Publicis Groupe look like?

Be a part of the Publicis Groupe family, one of the world’s most progressive and dynamic modern communications businesses, enjoying all the perks that come with our network offering:

• A comprehensive Wholeself program supporting Physical, Mindful and Financial wellbeing

• A creative, fun and rewarding office environment backed up by our Publicis

• Liberté flexibility approach “working your way, with us!”

• Access to our Global AI Platform, Marcel, connecting Publicis Groupe employees with opportunities for career mobility and collaboration across our global network

• Extensive Learning & Development opportunities, including more than 15,000learning programs via our online learning platform Marcel Classes

• A culture of open feedback and guidance to achieve your goals through our Career Conversations program

• A committed Diversity, Equality and Inclusion strategy driven through our Viva!Women, Égalité, enABLE and Embrace (reconciliation action plan) programs

• Work Your World program enabling employees the flexibility to work from anywhere in the world for up to 6 weeks per year

• Parental leave policy with up to 18 weeks paid primary carer leave and generous secondary carer benefits

• Access to counsellors, psychologists and professionals through Sonder - an all-in-one digital wellbeing technology platform designed to support psychological, medical & safety needs

THE PURPOSE OF THE ROLE

Working with multiple stakeholders within agencies and market to ensure successful campaign delivery and client outcomes in APEX self-serve and monitored IO digital campaigns.

As a valued member of the team, the digital performance manager will work with the programmatic director and account managers to deliver and plan effective biddable campaigns.

KEY OUTPUTS

SELF SERVICE

• Deliver RTB buying strategies, optimization and strong reporting insights across APEX trading clients
• Generate finest outcomes for our clients bringing best practice and new innovative ideas to get to the goal
• Identify and effectively communicate the APEX trading desk proposition, tech, process and partnerships as they relay to the grown of current clients

MANAGED SERVICE

• Ensure briefs are clear and details from agency partners and effectively brief appropriate partners
• Own the digital media strategic and tactical recommendation outputs
• Generate the finest outcomes for clients delivering on APEX KPIs and business goals for the group 

CLIENT SERVICING/ MEDIA PARTNERSHIPS 

• Build relationships with key agency teams, you need to be a trusted partner
• Work with agencies to help provide brief acknowledgements for their clients assisting through the planning and buying process
• Build new media proposals, effectively communicating media strategies and rationale
• Assess the digital media landscape, building strong relationships with programmatic partners and tech to effectively communicate this to stakeholders

COMMERCIAL/ FINANCE

• Deliver on APEX targets via products and solutions to clients
• Assist GDD/PD with monthly reconciliations and owning the finance process as well as campaign forecasts in salesforce
• Ensure agencies remain compliance with paperwork and loading

OPERATIONAL

• For self-serve – ensure tight streamlined process is implemented for programmatic excellence including recommendations, monitoring and optimization
• For managed – follow streamlined process for briefing/proposals/ invoicing & billing

IDEAL EXPERIENCE

• Min 3 years' experience in programmatic media trading
• Preferred client facing experience
• Strong knowledge and working knowledge of Australian media and programmatic landscape
• Experience across DSPs: DV360, TTD, Yahoo
• Preferred experience in DOOH and Audio programmatic media buying

If you don’t tick every box in this ad, please don’t rule yourself out. Research suggests that women and other people in underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who share our values of inclusion, collaboration, adaptability, fearlessness, and integrity, rather than ticking boxes – so if this role resonates with you, please apply.

Diversity. Inclusion. Equity. More than just words, these are part of our DNA. At Publicis Groupe we are committed to the inclusion and recognition of all people; regardless of race, age, culture, ability, ethnicity, gender identity or expression, sexual orientation, marital status and religious affiliation. We believe that to deliver the best solutions to our clients, our people need to reflect the diverse communities in which our clients operate in. We value diversity and the skills, knowledge and experience that difference brings to our culture and solutions.

Uniqueness is powerful; without it we wouldn’t be where we are today. So be you – we like it that way.

We are committed to providing reasonable adjustments for people with disability or those that require additional support throughout the application process. If you need any assistance or adjustments, please contact us via[email protected]- your personal information will be kept confidential.

Based in the heart of North Sydney, at our brand-new purpose-built creative campus, we have an exciting opportunity for a Project Manager to join our Creative Studio on a 12-month paternity leave cover. 

The Project Management team is part of Powered Studios, that sits within Powered. Powered is Nine’s Creative Solutions team, helping clients to realise big ideas in advertising across all of Nine’s ecosystem by experiencing the power of Collaboration, Creativity and Confidence. We have experts in content, client experience, strategy, creative, media production and marketing.

Day to day, we support the broadcast, digital, print and audio national agency and direct sales teams in responding to pitch work, responses and then fulfilling deliverables on Sold jobs.
The role is responsible for being the direct contact between sales and the Studios team. Working with varying stakeholders, no one day will be the same. From briefing in designers, booking in resource or working on timelines for articles. You are also responsible for quoting in the pitch stage, then managing budgets on sold work.

Work you’ll contribute to ranges from digital articles, long form, high impact print to cooking videos or social edits. Clients can be from Finance, Tech, Luxury, FMCG - the list goes on.
You take complete ownership over your campaigns, with support from the Head of Project Management.

Day to day you will: 

• Be responsible for monitoring, tracking and communicating project progress
• Be planning and coordinating project actions throughout the project lifecycle
• Manage project risks and issues throughout the project lifecycle
• Be responsible for clear and effective job costings (including initial budget quote and post analysis reconciliation by job) 
• Booking design and development resource
• Arranging and running creative brainstorms with various stakeholders
• Entering jobs, tracking progress, quoting and booking resource within Monday.com