About Us

The Missing Link has been operating in Australia for over 27 years, helping businesses achieve their goals through IT transformation with our core offerings; IT & Cloud, Cyber Security and Automation. The Missing Link is one of the most awarded IT companies in Australia - recognised mainly for our people and processes. With over 190+ staff and 25+ different countries represented in our business, we've cultivated a respectful and positive workplace where everyone feels valued, respected, and empowered.

The Role

As Sales Operations Manager, you will play a crucial role in supporting the sales team and managing procurement activities within the organisation.

Your primary responsibilities will include coordinating sales support functions, ensuring prompt and efficient procurement of goods and services, and maintaining strong relationships with clients and suppliers.

You will also be responsible for driving process improvement initiatives within the sales support and procurement functions. This involves identifying opportunities for streamlining processes, enhancing efficiency, and implementing best practices.

Key Responsibilities

• Provide support, mentoring and coaching to the Sales Operations Team
• Ensure effective utilisation of human resources
• Ensure daily duties and responsibilities are being met by the Sales Operations Team
• Ensure the Sales Operations Team have the capabilities, capacity, and equipment to meet the business requirements
• HR management of Sales Operations Team including performance appraisals, induction, onboarding, training and development
• Process assessment and analysis
• Identify improvement opportunities
• Implement process changes

• Collaborate with the sales team to understand their requirements and provide them with the necessary support
• Handle client inquiries, resolve issues, and provide exceptional customer service to support the sales process
• Assist in the preparation of quotations, proposals, presentations, and contracts for the Sales Team
• Coordinate with internal departments, such as marketing, finance, and operations, to gather relevant information for sales material
• Maintain and update client databases, sales reports, and other relevant documentation
• Receive and process client orders and internal orders
• Promote and maintain excellent supplier relationships

• Ensure returns are processed in a timely basis and followed through until credit is received

• Update configuration details in ConnectWise and registered on completed orders e.g. subscriptions
• Ensure adequate levels are kept of stocked items
• Ensure work area, stock room and loading dock are kept tidy and WHS compliant

• Proven experience in sales support, procurement, or a similar role
• Strong knowledge of procurement practices, market dynamics, and supplier management
• Excellent communication, negotiation, interpersonal skills, and the ability to collaborate effectively with cross-functional teams
• Proven experience in identifying and implementing process improvement initiatives, preferably in sales support or procurement
• Project management skills, including the ability to plan, execute, and monitor process improvement projects
• Strong analytical and problem-solving skills, with the ability to identify process inefficiencies and develop effective solutions
• Proficiency in using relevant software applications, such as CRM systems and procurement software
• Strong attention to detail and organisational skills to manage multiple projects and deadlines simultaneously
• Ability to build and maintain strong relationships with internal and external stakeholders
• Defence Force experience is desirable

A great company culture is very important to The Missing Link. Keeping everyone happy is one of our top priorities.

Here are some of the best bits about working at The Missing Link:

• Hybrid / flexible working arrangements
• Supportive collaborative environment with excellent benefits e.g. regular staff events, free drinks and breakfast.

• Company culture that fosters learning, training, mentoring and development programs

Clinigen is a rapidly growing global specialty pharmaceutical and services company with a unique combination of businesses. Our divisions operate in a complex global regulatory environment and ensure that vital medicines are delivered securely, on time and wherever they are needed in the world.

We are currently 1,100 people headquartered in the UK with global offices in the US, EU, JAPAC and South Africa.  Clinigen has grown rapidly since it began in 2010 and is positioned well for an exciting future of continued expansion. To sustain our growth, we have an exciting opportunity for a motivated, driven and ambitious Specialist Sales Representative to be part of our highly successful global team.

The Role:

As our newly appointed National Key Account Manager for our Haematology and Oncology portfolio, you will have responsibility to actively manage your sales territory, key customer relationships and activities, support marketing activities, identify customer trends and opportunities, to achieve/ exceed territory sales targets. 

Key Accountabilities:

• Meeting/Exceeding Sales Territory Targets
• Strategic Territory Planning and Management
• Data Analytics, Budget Control, Forecasting and Reporting
• Customer Relationship Management
• Team Collaboration
• Knowledge and Compliance
• Administration

Key Responsibilities:

On a day to day basis, this role will see you responsible for:

• Meet/exceed sales and growth targets and deliver budgeted revenue.
• Engage with HCP’S, Clinical Nurses, and Nurse practitioners in Key Hospitals through face-to-face appointments, Department and MDT meetings to provide disease and product education/awareness.
• Attend industry conferences of relevant therapeutic areas to expand knowledge and communicate key findings to the greater team.
• Develop annual strategic territory action plan and strategy for assigned products, revised quarterly.
• Identify and engage with KOL’s to achieve advocacy.
• Secondary focus on pharmacy channel and support to ensure sales success.
• Follow through on customer commitments and requests promptly.
• Meet or exceed agreed reach and frequency targets with key HCPs.
• Monitor key financial areas including the recording of monthly sales and expenditure.
• Maintain knowledge and understanding of therapy area to transfer into reasonable strategies and support future activities.
• Use strong technical knowledge and sales skills to build confidence in our brand.
• Contribute to strong cross functional relationships, specifically; Finance, Customer Service, Regulatory, Quality, Medical and Distribution to support the execution of set objectives.

• Demonstrated track record of success within Haematology and/or Oncology sales or key account management, with a national focus advantageous
• Tertiary qualification in science, health or business fields
• Completion of Medicines Australia Continuing Education Program
• Demonstrated local experience as a Hospital Specialist Representative/Key Account Manager with specialty medicines focus.
• Demonstrated stakeholder engagement and relationship building skills
• A proven record in business planning with demonstrable sales success
• Highly organised with an ability to self-motivate and work autonomously.
• Current driver’s license and reliable vehicle

Interested? we would love to hear from you, please apply today for immediate consideration.

In return, we can offer you: 

• Competitive base salary with car allowance
• Generous commission structure
• Opportunity to support the launch of a new product
• Ongoing professional development 

We are looking for an experienced Sales Manager in Australia to join our international B2B brand RateHawk, develop our business and make the travel world better together!

Job Responsibilities

• Actively promote our international project in Australia;
• Develop and implement sales activities and hit the sales targets to achieve growth and expand presence in assigned territory;
• Sign-up new partners and provide them with extended training of our system;
• Initiate an API deals with the potential and existing partners;
• Build and maintain a strong, long-lasting relationship with new partners;
• Prepare, execute, and manage the commercial deals with the partners including the execution of required document flow and technical setup;
• Account clients until the first purchase is made;
• Control of compliance with commercial conditions by partners including the payment flow;
• Provide market & competitive environment analysis;
• Provide comprehensive reporting.

• Relevant experience. Ideally, 2-5 years experience in the travel industry and excellent knowledge of the country`s travel market; specialized in sales management or business development of B2B travel companies;
• Language knowledge. Fluent in English, other languages as a plus;
• Competence in API technology deals;
• Personal skills. Proactive, ambitious, motivated, action-oriented, results-focused, appetite for innovative technology, comfortable with fast-changing business environment, teamplayer;
• Analytical skills. Used to data-driven decision-making, metrics-driven and good with numbers;
• International mindset. Ability to understand and work across a wide range of cultural contexts reflecting ETG’s global presence;
• Readiness for business trips. 40 – 50% of working time might be required for market visits.

• Competitive salary;
• Career growth opportunities and a corporate culture that encourages professional development;
• Complex and innovative product;
• Young and ambitious team of professionals;
• Learning: seminars, trainings and conferences. If you want to participate in a conference, we will help to organize it;
• Flexible timetable — we don’t require you to be online at 09:00 sharp. You can start work at a time that suits you;
• Corporate discounts on hotels and other services.

The Game Changers:

At AP+ we're changing the game! We're doing big things, and we can't do it alone. We're part of a big ecosystem, and we know teamwork and passion for our purpose is what will make us successful. We value the unique talents, perspectives, of all our employees. This includes people of all gender identities and sexual orientations, First Nations Peoples, people of all abilities and diverse backgrounds, as well as their families.

AP+ brings together Australia’s three domestic payment providers, BPAY Group, eftpos and NPP Australia, into one integrated entity. Bringing these businesses together enables AP+ to create a more competitive and coordinated Australian payments organisation that is strategically placed to respond to the impacts of regulatory and technological change today, and into the future.

The Purpose:

The internal audit function contributes to AP+ achieving its strategic goals through high quality audit, assurance and advisory services. Joining our Internal audit team, you will play a meaningful role in improving our organisation’s operations.

Reporting to the General Manager Internal Audit, this is an exciting opportunity to join a team undergoing change.

Primary Accountabilities, Duties and Responsibilities: 

• Perform internal audits and delivery assurance and advisory services in accordance with out Internal Audit methodology and professional internal auditing standards.
• Contributing to audit strategy and planning activity, ensuring the plan is relevant to the needs of the business.
• Oversee/manage co-sourced service providers.
• Identify and assess areas of significant business risk, including emerging risks. Provide recommendations for mitigating risks and enhancing internal controls.
• Ensure that the company’s operations are compliant with relevant laws, regulations, and internal policies, especially within the payments industry.
• Prepare detailed audit reports outlining audit findings, risk areas, and recommended corrective actions.
• Presentation of audit findings to various stakeholder
• Stay updated on the latest industry trends, regulatory changes, and audit methodologies. Implement best practices to enhance the internal audit function’s effectiveness.

Key Competencies and Skills: 

• Bachelor’s degree in Finance, Accounting, or a related field
• Professional certifications such as CPA, CIA, or CISA are highly desirable.
• Experience gained working alongside or overseeing co-sourced service providers.
• Must have strong audit report writing skills.
• Sound verbal and written communication skills with the ability to present at various levels.
• Forward thinking and deadline driven.
• Minimum of 5 years of experience in internal auditing preferably within the financial services or payments industry.
• Familiarity with data analytics tools is a plus.
• High attention to detail and a proactive approach to problem-solving.
• Ability to work independently and as part of a team.

What’s Next:
We know applying for a role can be a nerve-wracking experience, so we endeavour to review applications and plan to schedule screening interviews within the next two weeks. If you are among selected candidates, we’ll be in touch to schedule a phone interview. In any case, we will keep you posted on the status of your application.

We want to remove all barriers to inclusion so if you need advice or support with your application, we’re here to help. Please reach out to [email protected] We also encourage you to let us know your pronouns at any point during the recruitment process.

AP+ are not partnering with Recruitment agencies for this role.

Join Naked Wines as a Wine Operations Manager!

Naked Wines is at the forefront of the wine industry, bridging the gap between passionate winemakers and enthusiastic wine drinkers. As our Wine Operations Manager, you'll play a pivotal role in ensuring the seamless flow of operations that support our mission to provide outstanding wines at fair prices.

Your leadership will help manage the logistics of wine production, from vineyard management to bottle delivery, ensuring our Angels receive the best wines possible. This position offers a fantastic opportunity to make a significant impact in a vibrant, entrepreneurial culture.

Your Purpose:

You will oversee the day-to-day operations related to wine production, quality control, and supply chain management. Your efforts will ensure that our products meet Naked Wines' high standards, delighting our customers and supporting our winemakers. This will be a 9 month Maternity Leave contract with a preferred start date of February 2025.

The essence of this role is communication with and support for our Winemakers and the administration of wine operations. This role reports directly into the Head of Wine.

Supplier communication and Operations

• Day to day relationships with winemakers, supporting on winemaker portal & enablers. Be the main point of day to day contact for the winemakers for queries and system support 
• Assisting Winemaker’s with ongoing queries around purchase orders, samples, delivery changes.
• Managing Wine Production schedule; Confirming bottling schedules,  following up samples for tasting and photography, following up product files for system sign off. Sending sample approval & volume approval to winemakers to pass onto ops for shipment
• PO ReApprovals/Approvals in Global; Weekly session with MD in explaining reasoning behind reapprovals requested to ensure PO is moved to approval status for payment to supplier in time
• Work cross functionally internally to make sure everyone is informed about key winemaker and product updates
• New Wine Notifications; Weekly (or as required) templated email to winemakers outlining new wine going live date to encourage posting to Angels on Wall and socials about the release
• Co Marketing program: Monthly creation, reporting, contacting on program requirements to winemakers to ensure PO is moved to approval status for payment to supplier in time
• Management of Winemaker Help Desk: Help Hub by keeping it up to date with SOPs, contact and team information

QA Process Support, Wine Time and other wine projects

• QA Tasting support: Sorting samples, filling WQB&T, sending approvals.
• Ordering secondary QA Wines (Low BIA) sorting and scheduling for head of wine 
• Assist Head of Wine in creating Fine Wine Club Packs & Christmas Collection
• Selection of Wines/Winemakers for annual tasting tour and main point of communication to Winemakers. Supporting team in organisation of the tour

• Wine Time: Scheduling, ordering, set up, running and post wine time quiz

Internal Stakeholders

• Reporting directly to the Head of Wine, this role provides a support function.
• Working closely with Wine Planning/Logistics to ensure efficient flow of product
• Working closely with the Merchandising and Marketing team to enable timely promotions of wine and winemakers.

Strong commercial / analytical skills

• Analyse pricing benchmarks and create reporting
• Prepare for, participate in and document commercial agreements and conversations.
• Manages Wine Tender processes
• Work across the winemaker portfolio to unlock collective buying opportunities  & guide winemakers along the journey
• Engage winemakers bi-annually to review portfolio performance, flag risks and provide best practice recommendations
• Supports the Annual Buy Plan Administration
• Able to implement and optimise processes

Wine Industry Experience regarded  

• Passionate about wine 
• WSET 2 minimum or relevant wine QA experience 

• Confident in industry / relationships / knowledge - local Australian wine- buying (and growers) 
• Knows industry well enough to be credible, confident BUT open to looking at new ways & more collaborative approaches.

• Attractive Salary Package
• Opportunity to work with the wider global wine team
• A regular wine allowance
• Weekly wine tastings
• Opportunities to meet the winemakers AND to travel to vineyards

We are seeking a skilled Test Manager to lead the development and execution of comprehensive testing strategies for complex IT systems. In this essential role, you will be responsible for ensuring the highest quality of our software solutions through effective testing practices. The ideal candidate will possess a strong understanding of both manual and automated testing methodologies and tools, enabling you to design robust testing frameworks that align with project objectives. You will collaborate closely with development teams to establish testing protocols, oversee test execution, and manage defect resolution processes. Your leadership will be critical in fostering a culture of quality assurance across the organisation. If you have a proven track record in test management and a passion for delivering exceptional software, we invite you to join our team and help us enhance our IT systems' reliability and performance.

Key Responsibilities:

• Develop and execute test strategies and plans for various IT projects.
• Lead a team of testers to ensure the quality and integrity of delivered systems.
• Ensure test coverage across different platforms and integration points.

Qualifications:

• 5+ years of experience in software testing, with at least 2 years in a management role.
• Experience with automated testing tools and frameworks.
• Strong knowledge of software development lifecycles.

We are looking for a dedicated Configuration Manager to maintain and oversee configuration management processes for our IT systems. In this critical role, you will be responsible for managing software versions and deployments while ensuring system integrity and traceability throughout the development lifecycle. The ideal candidate will have strong experience in configuration management practices, with a focus on establishing and maintaining clear documentation and control mechanisms for software releases. You will work closely with development and operations teams to implement effective version control strategies, monitor system configurations, and ensure compliance with industry standards. Your expertise will be vital in supporting our commitment to delivering high-quality IT solutions. If you have a passion for configuration management and a proven ability to enhance system processes, we encourage you to apply and contribute to our team's success.

Key Responsibilities:

• Manage the configuration of system software and hardware across various projects.
• Ensure that all configuration changes are well-documented and traceable.
• Work with project teams to implement configuration changes as needed.

Qualifications:

• 4+ years of experience in configuration management or related roles.
• Expertise with tools like Ansible, Puppet, Chef, or similar.
• Strong understanding of version control systems (Git, SVN).