15th March, 2024 Design Engineer | Oxford | £33,000 - £40,000pa plus exceptional benefits:   MARS Recruitment is exclusively recruiting a Design Engineer to join a world leader in the design and manufacturing of high-tech systems and devices. Their Design Engineering Team is expanding, and as a result they are looking to recruit a Design Engineer with a minimum of 2-3 years mechanical design experience.   This would really suit a Mechanical Design Engineer who enjoys and wants to develop their experience on the design and drawing elements. Your key responsibilities will be: Translate engineering requirements from customer and functional specifications into fully detailed designs Validate designs through simple calculations and analysis e.g. stress and safety considerations Ensure that designs conform to company standards and appropriate design processes are followed [The company is ISO9001 accredited and operates a DDM design management system] Produce accurate and unambiguous manufacturing information packs (Parts Lists, Bills of Materials, etc.) …

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Reference Number: S100-24-1588 Closing Date: 29-03-2024 Employment Type: Temporary Full Time (for the term of the Traineeship) Trainee Survey & Design Officer Location:  Tamworth, NSW THE OPPORTUNITY This is an exciting role where you will develop real skills that can be applied to a wide range of civil infrastructure situations. Development of CAD skills for plan preparation for a variety of design situations Site investigation and survey to prepare plans for civil infrastructure Reviewing plans prepared by others  COULD THIS BE YOU? To be successful in this role you will be keen, motivated and willing to apply yourself to learn new survey and design skills for the betterment of the region. You will have an understanding of the importance of quality design and will be keen to apply yourself to learn the skills to create quality designs. This traineeship is for the term of three (3) years. The successful candidate will have the opportunity to…

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Manager CX & Digital Service Design Apply now Job no: 534513 Work type: Temporary full-time Location: All of NSW, Parramatta Categories: Management and Supervision, Project Management Do you want your work to make a difference for NSW? Working to protect the state’s environment and heritage. Join a world-class organisation and make a difference to the environment. Thrive in a supportive, collaborative and creative environment. Temporary full-time till 30 Jun 2025, opportunity, 35 hours per week Location, Parramatta NSW, Hybrid working supported. Environment Officer Grade 12 Salary relative to experience, and ranges from $142,529 to $156,425 Super As we embark on our Biodiversity Offsets Scheme Digital Transformation Program, we are seeking a highly talented Manager-Customer Experience and Digital Service Design to lead our efforts in enhancing customer satisfaction and digital service delivery. About You Manage the development of service design blueprint, customer and employee journey maps and future state processes.  The role implements key performance metrics…

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The Organisation Our client is a global organisation specialising in the state-of-the-art technology used in safety critical technology and equipment which is used to protect people in multiple hazardous industries. They have customers across the world and are continuing to innovate and grow.They are looking for a Mechanical Design Engineer with a focus hardware - Plastics and Metals design. The role sits within the R D team and can be based in the Sydney or Brisbane offices. The Role The main responsibility of this role is to contribute to all aspects of Mechanical Design from new product concept and introduction through to development and product lifecycle prior to handover to the customer. Developing 3D CD and 2D project drawings, as well as reviewing drawings of other team members to cross reference accuracy. Confirm system and product capabilities by designing feasibility and testing methods. The Person We are looking for someone who is experienced in mechanical…

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Key role in an established?design team  Enjoy a hybrid flexible work environment  Employer of Choice | RDO's every 3 weeks   About Us The City of Ryde was recognised as an Employer of Choice in the Australian Business Awards and?is home to Macquarie Park which is poised to become the fourth largest GDP producing centre in Australia by 2036. We also enjoy pristine riverfronts and bushland, world-class hospitals, and a leading University. Importantly, we are home to over 13,000 businesses and around 130,000 hard-working, compassionate, and enterprising people.    About the Role The City of Ryde has an exciting opportunity for an Engineer experienced in the design of civil infrastructure and related projects to join our team based at North Ryde.   This is a senior role in an established team and apart from your key responsibility in providing infrastructure designs and cost estimates across a wide range of civil infrastructure projects you will play…

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Lead an established Civil Design team to deliver capital works programs Hybrid work environment | Leaseback Vehicle Employer of Choice | RDO every 3 weeks   About Us The City of Ryde was recognised as an Employer of Choice in the Australian Business Awards and is home to Macquarie Park which is poised to become the fourth largest GDP producing centre in Australia by 2036. We also enjoy pristine riverfronts and bushland, world-class hospitals, and a leading University. Importantly, we are home to over 13,000 businesses and around 130,000 hard-working, compassionate, and enterprising people.   About the Role Council has an exciting opportunity for an experienced Team Leader, who values innovation and excellence, to lead our Civil Design team. Currently the team has a focus in delivering design programs pertaining to a wide range of civil infrastructure projects including roads, stormwater, carparks, footpaths and traffic related projects. You will play a key role in delivering Department business plan,…

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Want to bring ideas to life?As an engineer you're no doubt aware of Aurecon - we've been a leading design, engineering and advisory company for decades. But why should you choose to join us?Every project Aurecon delivers leaves a legacy. Every project has sustainability embedded in decision making. And every project is at the leading-edge of technical eminence.But it really comes down to one, crucial question: what kind of world do you want to create for the next generation? Truth is that the decisions being made right now will determine the future of everything - from the local community to the entire planet. One of those decisions is: who do you decide to work for?How will your ideas contribute to shaping what’s next?As our new Senior Secondary Design Engineer – Substations based in Sydney, you'll play an integral part in a team of highly skilled specialists that 'bring ideas to life' for our clients. Working…

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Assistant Signal Design Engineer Organisation/Entity:  Sydney Trains Job category:  Engineering Job location:  Auburn, NSW, AU, 2144 Job reference number:  92323 Employment type:  Permanent Full-Time Salary range:  $91436.0-$106027.0 You’re keen to learn plenty of new skills on the job. You have the opportunity to gain a wealth of expertise and a diverse range of skills, providing insight and knowledge without losing sight of your work-life balance or wellbeing. In this role, you'll: Assist in providing technical advice and expertise relating to signal design. You will gain exposure to a range of complex, multi-discipline signal design projects to ensure delivery on time and to scope. You will contribute to team success by following project plans and scheduled works, assisting in the delivery of quality, timely and cost-effective infrastructure signalling engineering solutions. For more information on this position and business unit, view the role description. About you You hold tertiary qualifications in a Railway Engineering discipline or, Certificate…

Click here to view more detail / apply for Assistant Signal Design Engineer

Design Assistant Organisation/Entity:  Sydney Trains Job category:  Planning Job location:  Auburn, NSW, AU, 2144 Job reference number:  92343 Employment type:  Permanent Full-Time Salary range:  $83595.0-$92522.0 You prioritise the safety of yourself and others at work, both physically and mentally. You have the opportunity to gain a wealth of expertise and a diverse range of skills, providing insight and knowledge without losing sight of your work-life balance or wellbeing.   In this role, you'll: Work as part of the Engineering and System Integrity Branch within Engineering and Maintenance of Sydney Trains, as part of the signalling documentation team. This role will see you join an established and close-knit small team, where you will assist the Signalling Documentation Engineers by reviewing drawings, utilising Computer Aided Drafting (CAD) software and ultimately updating the relevant signal document(s). You will be involved in checking, amendments and the distribution of updates to accurate documents that will include circuit books, control tables,…

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Signal Design Engineer (3 roles) Organisation/Entity:  Sydney Trains Job category:  Engineering Job location:  Auburn, NSW, AU, 2144 Job reference number:  92363 Employment type:  Permanent Full-Time Salary range:  $114868.0-$132498.0 You prioritise the safety of yourself and others at work, both physically and mentally. You have the opportunity to gain a wealth of expertise and a diverse range of skills, providing insight and knowledge without losing sight of your work-life balance or wellbeing.   In this role, you'll: Work as part of the Engineering and System Integrity Branch within Engineering and Maintenance of Sydney Trains, as part of the signalling design team. This role will see you join a highly experienced and close-knit team of signalling specialists, where you will be both mentored and looking to bring your enthusiasm and skills to an internal design house that is supporting our teams that are responsible for running and maintaining our railway operations. You will be involved in projects…

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Job Title: Chef

Company: DTL Entertainment

Location: Sydney, Australia

Job Type: Full-Time

Salary: $70,000

Hours per Week: 38-45


We are currently seeking experienced full-time Chefs to join our team for our brand new three story venue Jacksons on George. This is a very exciting opportunity for the right candidate; hard working people with a passion for food and service are the right kind of people for us.
We're recruiting leadership positions, with plenty of opportunities for career growth within as the venue evolves. As a 7 day a week business; flexibility and willingness to work weekends and public holidays is a must.

About Us:
At DTL Entertainment, our mission is to curate extraordinary destinations that fuse innovation and excitement, where simplicity and elegance define our food and beverage, traditional service sets the tone and an unforgettable atmosphere awaits. At our core, we embrace company values that drive us to imagine big, plan big and deliver big. We work on a foundation of trust and prioritise transparency, ensuring no surprises along the way. With an empathetic heart, we genuinely serve people by actively listening and respecting all perspectives. Our authenticity shines through, always.

This role offers you:
Unique opportunities to learn about Australian produce/suppliers.
Opportunities to develop your skills with an expanding restaurant group with lots of room for growth and promotion.
5 Days a week
Rotate sections every 3 months to get a good overview of everything.
Opportunity for Sponsorship
Sydney CBD / Full Time Position


You must have the following attributes:
1. Suitable qualifications and have had at least 2/3 years post apprenticeship experience, references will be contacted;
2. To organise and set up their section as to maximise speed and productivity.
3. Work under the supervision of Senior Chefs and carry out duties as per instruction
4. To ensure that all dishes are prepared consistently and according to standard recipes.
5. Experience training staff and apprentices;To monitor food and operating costs by purchasing products to Kitchen’s daily requirements and reducing wastage;
6. Be efficient;
7. Strong dedication to your craft;
8. Able to adapt in a fast-paced work environment and can work as part of a team. Able to troubleshoot and adapt;
9. Monitoring equipment to ensure quality of production;
10. Ensure compliance with food hygiene and Health and Safety standards;

This is a full-time position and requires a good deal of dedication.
Please make sure to attach two reference emails in your resume or notes for contacting. Thank you!

Position RequirementsAustralian Citizen or Permanent ResidentBachelor of Engineering (Mechanical/Mechatronics) – or equivalentMin 5 years' experience in Engineering and ProductionSAP, PP, MM module and Microsoft Office experienceAutodesk – AutoCAD and Vault experiencePTC – Creo and Windchill experienceEffective communication and team skills with a keen eye for detail.Adaptability - maintaining effectiveness when experiencing major changes in work tasks or the work environmentBenefits of working at Bosch Rexroth:When you join Rexroth, you will join a 30,000 plus strong and stable organisation that is owned by Bosch Group, one of the world’s leading IoT company where you will gain exposure to a diverse range of opportunities, which include:Collaborative, pragmatic, diverse and respectful team environmentDiverse and exciting career opportunitiesAnniversary Awards – Be rewarded through our recognition program with rewards to celebrate your successes and tenure at Bosch RexrothComprehensive training and development opportunitiesStaff discounts on Bosch and affiliated-brand productsIf you are looking for a new challenge in a profitable and stable company that will appreciate you for your hard work then this is your ideal role.Agency applications will not be accepted for this position.If this is the challenge you are looking for, please apply now. About Bosch RexrothAs a leading specialist in drive and control technology, Bosch Rexroth manufactures products and systems that are associated with the control and motion of industrial and mobile equipment and ensures efficient, powerful and safe movement in machines and systems of any size. It offers its customers Industrial hydraulics, Mobile hydraulics & Electronics, Gear technology, Linear motion and Assembly technology to components of Mobile Robotics all…

Click here to view more detail / apply for Senior Design Engineer - Automation

• Join an innovative global leader at the forefront of Automated Guided Vehicles (AGV) & engineering• Showcase your automation expertise, designing AGV solutions for big name brands • Permanent role based in Belrose (Sydney Northern Beaches)• Hybrid working options with some work from home flexibility• Competitive salary and career development opportunities Dematic Pty Ltd is a world leader within the integrated logistics and material handling industry. We provide intelligent logistics solutions for manufacturing and distribution, as well as comprehensive automation and software technology solutions, tailored to our clients’ needs.Our innovative portfolio meets the demands of an ever-changing supply chain landscape and is designed to deliver a clear competitive edge. As a company we take pride in offering our employees a safe and rewarding work environment in which to develop their careers.The OpportunityDematic is a leading supplier of warehouse automation solutions throughout Asia Pacific. We design and manufacture the majority of our Automated Guided Vehicle (AGVs) products in Sydney, Australia for installation throughout the region.This is a unique opportunity to join our Asia Pacific Mobile Automation (MA) team in the key role of Mechanical Design Engineer for our locally designed and built AGVs. The role works closely with our Controls and Testing Engineers to deliver world class AGV solutions.This hands-on role is based out of our Belrose, Sydney office and manufacturing site. A significant on-site presence is required, however, a limited degree of hybrid working arrangements (WFH and office combination) is possible.Occasional travel will be required to customer sites around Australia/New Zealand.What we offer:Dematic has the…

Click here to view more detail / apply for Mechanical Design Engineer AGV - MA

An exciting opportunity is available due to growth within the R&D Team and benefits a creative individual with industrial/fabrication design experience who is looking for a hands-on role in a dynamic, fast-paced production environment. About the CompanyA proudly Australian-owned and operated company, Coldshield has built a reputation as an industry leader, manufacturing traffic doors and customised access solutions. With a history going back to 1985, design and innovation are at the forefront of who we are. Our employees and customers are at the core of all we do, and we endeavour to be exceptional and work collaboratively to achieve success for our clients. About the role:Reporting to the Research and Development Lead, you will work within the team to implement improvements to existing products in relation to both manufacturability and documentation and be actively involved in the creative process and out of the box thinking.  In this role you are an integral part of the team and will be directly contributing to the improvement and manufacture of new and existing products, so a level of design experience is required. About You:Demonstrate a practical and innovative mindset with a track record of contributing to the development and manufacture of custom productsActively engage in hands-on product improvements, development, and prototyping to contribute to the continuous enhancement of the overall product design and functionalityExperience in preparing technical documentation and procedures to support the manufacturing and assembly of product linesExperience in a workshop/industrial setting or through a Trade (fabrication, metalwork, or carpentry) is highly regardedA high level of efficiency using CAD (SolidWorks preferred)A general understanding of Electrical and/or MechatronicsEnthusiastic, creative, driven, focused & reliableThe ability to work and collaborate within a team environmentExcellent communication skills and ability to interpret build requirements from clientsDemonstrated time management and organisational skills Benefits:Full training and support provided in a small caring team environmentOpportunity to use your creative design capability to assist with the development of new and existing productsCompany that is well regarded in the industry with strong repeat businessCommitment to professional development and career progressionA fantastic workplace cultureHow to apply:   Click on the 'Apply' button to complete your online application.  Please upload your current resume. *** Please note the successful candidate in the role will be required to undertake a Pre-Employment Medical *** For more information:  Please call Anna Dziopa on (07) 3003 7787Please Note: You must have permanent Australian working rights to be eligible for this role. Closing Date:  Friday, 29th Dec 2023 at 11:59pm AEST  

Click here to view more detail / apply for Design Engineer

Help us build the future and we’ll help you build a rewarding and purposeful career.  Our global network is made up of architects, designers, planners, engineers, and environmental scientists all working towards the same goal.  As one of the world's leading engineering, architecture, and environmental consulting firms, GHD operates a connected global network of over 10,000 professionals committed to delivering imaginative thinking and exceptional client service. To support our portfolio we would like to appoint an experienced Design Manager who is dedicated to delivering outstanding results and lead our Infrastructure and Facilities projects to join our Project Delivery group in Townsville or Darwin (relocation available from within Australia). In this role you will lead design and delivery of complex projects in collaboration with a group of multi-disciplined professionals and; Support our clients in the planning and delivery of significant facilities and infrastructure projects  Oversee the delivery of projects and the development of team members to achieve successful outcomes for both our clients and GHD. Lead a multi-disciplinary project design team from feasibility through to construction, looking after all design delivery requirements including all technical aspects, legislative requirement, budget and time schedule. Work closely with our clients, communicating design ideas, developing design philosophy and creating long term business relationships. Monitor and manage change during the design delivery and construction stages. What you will bring to the team: If not locally based, be willing and open to relocating to Darwin Degree qualified in Engineering or a relevant discipline. 10 years’ experience working with multi-disciplined design teams on infrastructure and facilities projects Excellent interpersonal and communication skills and the ability to build trusting, valuable relationships with people across all levels of business. Excellent leadership qualities with the attention to detail and time management A collaborative and inclusive working style Be driven to achieve and deliver outstanding results. Please note, we have an office shutdown period from Monday 25th December 2023 – Friday 5th January 2024, reopening Monday 8th January 2024. We anticipate being able to respond to your application after this time. Please reach out if you have any questions to:Contact Kirsty QuinnT 61 7 3316 3581 GHD embraces hybrid work arrangements to create a work environment focused on well-being, flexibility and productivity where GHD people can thrive, this supports the diverse needs of our workforce while balancing the benefits of remote working with the value of face-to-face collaboration in the office. GHD is an equal opportunity employer, and we want everyone to be able to fully participate in our recruitment process. We value a diverse workforce and an inclusive culture. We encourage applications from Aboriginal and Torres Strait Islander peoples and people of all identities. We respectfully ask that no agency resumes be presented at this stage.  #LI-KQ1Come together…

Click here to view more detail / apply for Design Manager - Project Delivery

DESIGN ENGINEER – MELROSE PARK

Annual Salary range $85,000.00 - $100,000.00 + Superannuation

Altrad RMD Kwikform is a Global leader providing Groundshoring, formwork, falsework, and shoring solutions to the construction industry. With established operations across the world, Altrad RMD Australia has the ability to provide a truly local service, backed up by significant international experience.

With a diverse, best in class product range, designed to maximise safety, on site effectiveness and lowest in use cost, matched with our engineering excellence, Altrad RMD Australia provides our customers with the most effective solution to get the job done.

We currently have an exciting opportunity for a dynamic Design Engineer to join our engineering team.

The role offers a variety of work in commercial; infrastructure and civil engineering covering diverse and challenging temporary works solutions and designs.

The Key Responsibilities:

• Deliver design drawings that are safe, economical, and efficient formwork solutions. Create AutoCAD 2D/3D drawings from RMD automated software - Locus 2D/3D and 2D tools
• Establish and maintain a safe working environment and ensure safety in design risks are mitigated within legislation, and company requirements.
• Apply knowledge in Australian/NZ Standards such as AS 3610, AS 3600, AS/NZS 1170.1, AS 4100 and Codes of Practice.
• Work within Company Policy and Procedures – Engineering Risk Management and Quality Assurance ISO9001
• Work in close co-operation with other engineers and designers, our Sales and Operations teams
• Project Review with client stakeholders during project lifecycle.
• Estimate Material take-off quantities of structural components that create formwork systems

About You:

• A self-starter with a practical mindset & visualisation in 3D. Understands how to read and incorporate engineering & architectural plans that interact with temporary works structures.
• Proficiency at intermediate or advanced level using AutoDesk - AutoCAD 2D/3D or Revit 2D/3D.
• Passion for combining engineering design & drafting
• Excellent in visualising & problem-solving skills
• Minimum 2 years of temporary works experience and a bachelor’s degree in civil, Structural or Architectural is essential.

Benefits:

• A work environment which is collaborative and supportive
• This role offers a competitive salary with other benefits including good work-life balance, being a Monday to Friday, free on-site parking and Employee Assistance Program
• Operate with a level of autonomy whilst also contributing to a larger Engineering team

If you think you have what it takes to join this successful, established, and innovative business, we look forward to receiving your application.

To apply, please contact Christine Shinnick, offering a copy of your full CV and a one-page cover letter to highlight your achievements to date. [email protected]


Closing: 23 January 2024

Position RequirementsAustralian Citizen or Permanent ResidentBachelor of Engineering (Mechanical/Mechatronics) – or equivalentMin 5 years' experience in Engineering and ProductionSAP, PP, MM module and Microsoft Office experienceAutodesk – AutoCAD and Vault experiencePTC – Creo and Windchill experienceEffective communication and team skills with a keen eye for detail.Adaptability - maintaining effectiveness when experiencing major changes in work tasks or the work environmentBenefits of working at Bosch Rexroth:When you join Rexroth, you will join a 30,000 plus strong and stable organisation that is owned by Bosch Group, one of the world’s leading IoT company where you will gain exposure to a diverse range of opportunities, which include:Collaborative, pragmatic, diverse and respectful team environmentDiverse and exciting career opportunitiesAnniversary Awards – Be rewarded through our recognition program with rewards to celebrate your successes and tenure at Bosch RexrothComprehensive training and development opportunitiesStaff discounts on Bosch and affiliated-brand productsIf you are looking for a new challenge in a profitable and stable company that will appreciate you for your hard work then this is your ideal role.Agency applications will not be accepted for this position.If this is the challenge you are looking for, please apply now. About Bosch RexrothAs a leading specialist in drive and control technology, Bosch Rexroth manufactures products and systems that are associated with the control and motion of industrial and mobile equipment and ensures efficient, powerful and safe movement in machines and systems of any size. It offers its customers Industrial hydraulics, Mobile hydraulics & Electronics, Gear technology, Linear motion and Assembly technology to components of Mobile Robotics all from one source.At Bosch Rexroth, we value diversity – in the backgrounds, work styles and perspectives of our teams. We are an Equal Opportunity Employer and strongly encourage people from culturally diverse backgrounds to apply.Our Head office is located in Kings Park in the North-West of Sydney with branch offices located in other states around Australia. We have a permanent full time opportunity available for an enthusiastic and motivated Engineer to start with as the Senior Design Engineer who will support the development and structure of our Engineering department as well the company overall. This role will suit a dynamic professional to support us growing even stronger in the future.Position PurposeReporting to the Engineering Manager, the Senior Design Engineer will work in the Sydney design office, as part of a team and is responsible for creating concept and detail designs in order to produce complete project design documentation for both internal and external clients.Specific TasksDesign and drafting utilising CAD packages including AutoCAD, Inventor and Creo.Produce associated project documentation utilising Microsoft Office applications.Work directly with engineering staff, sales staff and customers to produce drawings and bills of material from sketches, existing drawings, and electronic images, along with written and verbal descriptions.Work…

Click here to view more detail / apply for Senior Design Engineer - Automation

Addelec Power Services is an electrical service provider, specialising in high voltage services to the electricity supply, mining, and heavy engineering industries.  Our people deliver innovative solutions by combining technical Read More...

Click here to view more detail / apply for Electrical Design Engineer - EV

BENEFITS Purchase additional annual leave, for greater work/life balance – acquire up to 7 weeks leave per annum Full time employment offering job stability Fitness subsidies Private Health Care discounts Salary sacrificing options Paid parental leave Wellbeing Read More...

Click here to view more detail / apply for Product Design Engineer

About Us:
Entertainment Partners is a global organization that has been a trusted production partner to the entertainment industry for over 45 years, helping clients create and produce great shows, choose the best production location, forecast, manage and track expenses, and pay crew and talent. As a global leader in entertainment payroll, production finance and production management solutions, EP delivers integrated, digital solutions to support every phase of production. EP brings together background casting and digital production technology with the Casting Portal, the leading SaaS-based platform that has transformed the way background actors are found, hired, managed and paid, and the iconic and legendary Central Casting.


Job Summary:
The Studio Payroll Success Manager (SPSM) provides superior external client service by taking personal ownership and accountability for the success of EP’s clients at the production level focused interactions with the production and payroll accountants. The SSM is accountable for educating these key client personas on cases related to show level queries either directly or escalated through studios, the use of EP’s Accounting, Start and Timecard products, associated payroll workflows and access permissions. Will build and manage an EP payroll team dedicated to the processing of the payroll on large studio jobs. Effectively researches the key show personnel to understand their training and onboarding needs. Maintains product familiarity and learns new functionality to ensure all users are proficient/efficient and maximizing the efficiency between production and EP personnel.


Key Duties and Responsibilities:
- Build and manage the capacity of the payroll team to ensure the timely turnaround of weekly production payrolls and to ensure the accuracy of pays and reporting.
- Be prepared to run payrolls together with the team to ensure that deadlines will be met.
- Improve EP’s ability to ensure Production and Payroll Accountants are successful users of our products and users (increase retention through proficiency and adoption of products and services, etc.). Research and review Prod. Acct. history to inform adoption and training plan.
- Perform Needs Assessment leveraging information from sales process, AM knowledge sharing, client interviews and research to gain an in-depth knowledge of users’ key business needs, internal operations and insight to areas of key client value.
- Enhance client relationships through extensive knowledge of the capabilities of each of the key roles
and individuals at the production level
- Engage with client AM team and Accountants to develop and maintain a thorough understanding of the
client's workflow and business process and ensure Accountant success and satisfaction with EP’s
product and services.
- Establish and execute a Production Success Plan that identifies key areas of need and associated solutions. Focusing your and EP business efforts toward clients that are most able to decide or influence their organization toward building and/or maintaining ongoing relationship with EP.
- Provide superior in-depth application support for all current and future EP Products related to key personas (primarily Production and Payroll accountants)
- Collaborate with clients, guiding them through software program issues and providing navigation
assistance for any area of the company
- Provide Onsite support that includes potential travel outside of state.
- Review show payroll setup before released to client to ensure set-up success and accuracy
- Educate on product releases
- Track and remediate SLAs missed
- Delivery of product feedback back to product teams
- Track all client interactions and correspondence in Salesforce (i.e. meetings, calls, trainings, requests), provide reporting such as Call Logs and other client reports
- Proactively monitor and manage client satisfaction and service delivery by anticipating potential service problems, respond as needed after TSAT, CSAT and NPS responses are received, reviewing Support cases and show health
- Escalate production issues as needed, ensuring that all involved parties are informed of an issue’s current status/resolution
- Attend as needed account team meetings designed to review the "state of the client" and provide updates as needed as to the status of production-specific adoption efforts and open cases
- Assist leadership in creating and delivering operational plans based on best practices and process efficiencies
- Perform post-show analysis including review of Production Accountants who fail to continue with EP’s products. Create Develop outreach plan.
- Contribute to team’s growth and development, by serving as a mentor and support resource to others on the team in support of the client
- Share best practices
- Create Knowledge Base articles and documentation
- Ensure processes are updated as processes evolve
- Support management with various team and department projects
- Maintain market expertise and act as Accountant advocate within EP
- Other duties as assigned


Qualifications:
- Bachelor's Degree preferred or industry/job experience equivalent
- Minimum 10 years prior relevant experience, in client service, account management, or client relationship preferred
- Entertainment industry experience preferred, specifically entertainment Production experience
- Experience working with and training enterprise software solutions such as Cost Accounting, Budgeting, Scheduling or a related field
- Knowledge of customer service and account management principles and processes with a particular focus on the Entertainment sector
- A successful track record as a Client Success Management, Enterprise Software Trainer, Senior Support Technician or Account Manager
- Knowledge of general business and management principles including planning, resource allocation, human resources procedures, leadership techniques and operations.
- Ability to demonstrate professional demeanor under various circumstances
- Ability to develop lasting professional relationships with clients
- Creative client focused problem-solving skills with high degree of diplomacy
- Motivated, goal oriented and persistent
- Strong written and verbal communication skills with client facing acumen
- Ability to collaborate and work with team and other departments effectively
- Ability to project plan and operationalize efficiencies
- Ability to influence multiple audiences
- Analytical, decision making, critical thinking
- Technical competence (understand software, hardware, networks, etc.)
- Proficient in Microsoft Word, Excel, Outlook, Salesforce
- In-depth knowledge of the Entertainment industry


Work Conditions:
- Hybrid work
- Must be willing to relocate
- Conditions are normal for an office environment

In your role as a Software Engineer, you will be responsible for driving innovation and quality in software design throughout the full product development life cycle in our tightly integrated multidisciplinary teams. You will be instrumental in creating better products together with our clients, from concept through production, always applying our high-quality standards. As a key member of the team, you will share your experience and knowledge, as well as learn from your colleagues.

Key Responsibilities

Your key responsibilities will be:

• Collaborate with team members and clients to design and develop software solutions that meet user requirements.
• Research new technologies to include in software architecture/development processes.
• Code reviews, testing and debugging of software to ensure readability and adherence to Ingenuity’s Quality Management System (QMS).
• Debug, maintain and update firmware on embedded devices using C language.
• Design, develop and maintain Android Applications written in Kotlin and Java that interact with IoT devices using BLE, MQTT and RESTful APIs.
• Design, develop and maintain IoT server applications built with the Node.js framework using JavaScript/Typescript or AWS serverless architecture.
• Design, build and manage server infrastructure and databases.
• Document software design/architecture/flow
• Develop software verification protocols.
• Implement best practices for data and server security.
• Provide technical support and troubleshooting to clients.
• Assist the sales team by providing accurate software design development estimates for client proposals.

Minimum Criteria

In order to be considered for the role, applicants are required to meet the following minimum criteria:

• Be an Australian citizen, permanent resident or hold a working visa
• Hold a relevant degree from a reputable University (e.g. Bachelor of Software or Electrical Engineering, Bachelor of Computer Science)
• Have worked as a professional software engineer for 3 or more years
• Competent in ANSI-C/C++ coding
• Competent in the design of embedded systems, particularly ARM based micro-controllers
• Have hands-on development experience with iOS or Android using Swift, Java or Kotlin
• Have knowledge of cloud architecture, security, designing and consuming RESTful APIs, web development
• Have excellent English communication skills (both oral and written)
• Capable of working independently and as part of a team

Favourable Criteria

Applicants who meet the following criteria will also be considered favourably:

• Experience developing wireless products employing Cellular, Wi-Fi, Bluetooth, etc. communications interfaces
• Have experience with ISO 9001, ISO 13485 or IEC 62304
• Have specific expertise in the development of IoT systems and Home Automation
• Have past exposure to design consulting

About Us

We've created one of the largest multi-disciplinary product development consulting teams in Australia, and we're continuing to grow.

We provide comprehensive design services to leading Australian and international companies for a wide range of industries including consumer, commercial, industrial, automotive, bio-medical, mining applications and much more.

Our development team spans electronics, embedded, iOS, Android, Linux, web servers, industrial and mechanical design and more! We provide full turn-key service for our customers and a unique opportunity for creative, passionate, professional engineers to continue to develop their skills with us.

Location

Our Sydney office is located in the North Ryde technology area with convenient access by road and public transport.

We provide workplace flexibility by allowing staff to work from home for part of the week.