The Business

Ultimate Performance has forged a reputation as the world’s foremost body transformation experts, delivering exceptional client results under the mantra “maximum results, minimum time”.

The business has grown to become the world’s only truly international personal training company, with 23 private personal training facilities across the globe and growing.

But Ultimate Performance is more than just a gym. We operate world-leading online and virtual personal training, training camps, meal preparation services, as well as develop a range of premium, results-focused supplements. We fund our own research and development; we invest in technology, and we spearhead a range of ground-breaking studies with the world’s leading academic institutions.

This is why Men’s Fitness Magazine describes U.P. as: “The Goldman Sachs, Real Madrid and Apple of Personal Training. They’re that far ahead of the field.”

The role

We are seeking an experienced Client Liaison Executive to join us in Sydney. The Client Liaison Executive will build and maintain relationships with Ultimate Performance clients, ensuring they have a positive experience throughout their journey with us, and helping to ensure positive client retention rates are maintained while supporting business growth.

Key responsibilities include, but are not limited to:

• Conduct sales consultations for personal training services with a strong conversion rate.
• Building rapport and strong professional relationships with clients, actioning any potential referral or business development opportunities.
• Handling incoming personal training enquiries, dealing with client bookings, and personal trainer consultations.
• Monitoring client attendance to ensure session numbers are maximised where possible and reaching out to clients with poor attendance.
• Responding to and handling any incoming client complaints alongside the Gym Manager.
• Organising renewals of client memberships.
• Logging relevant in-gym sales via the CRM system.
• Liaising with clients and the client support team for payments, renewals and general enquiries.
• Assisting in organising reallocations of clients or cover when the assigned Trainer is on leave.
• Ensuring automated data reports on client enrolment, retention, and referrals continue and are maintained to be accurate.
• Performing to KPIs as set out and provided by the Gym Manager. This is based on client session rates, client retention rates, client value, client satisfaction, and sales targets.
• Front desk reception duties.

Our ideal candidate will have the following experiences and qualities:

• Evidence of continued professional development, preferably within a customer-focused capacity.
• Strong administration skills.
• Able to analyze numerical information reports.

• Strong time management skills, ability to adhere to tight deadlines.
• Experience of dealing with stakeholders and keeping them informed.
• Able to sell successfully both face-to-face and over the phone.
• Able to work individually as well as part of a team.
• Outstanding communication skills.
• Ambitious and driven, with a proven ability to go above and beyond.

• Competitive Salary: $55k to $65k annually, with a 15% bonus available based on performance.
• Cash Equity Scheme, sharing in the business success. 
• 22 days annual leave.
• Professional Development opportunities for career advancement. 

Join Us 

If you're driven by precision, dedication, and a genuine desire for growth, and are looking for a career that challenges and rewards in equal measure, we'd love to hear from you. 

How to Apply 

Ready to make a difference? Submit your resume, a cover letter detailing your unique contributions to this role, and any other material that showcases your suitability for this dynamic position.

Join us and be part of a team that's transforming lives every day, in Sydney and beyond. 

We are looking for an enthusiastic and highly motivated SEO candidate to join our Enterprise team. Our team works with top clients from around the world, specializing in SEO, PPC, Social Media, Account Management, Data & Analytics, and Web. We value data-driven insights and foster a positive and collaborative working environment. With more than 3 years of experience and a substantial investment in testing digital strategies, we continuously adapt and develop new tools. Clients trust us because we rely on concrete evidence and measurable metrics to overcome digital challenges.

Please Note: Candidates wanting to apply MUST be based in SYD or relocating to SYD in the very near future. This role requires you to physically come into the office.

The Perks:

• Birthday leave

About OMG:

• Our #1 belief and goal is that if employees are happy and over the moon - the culture is amazing and together we can achieve incredible results!
• Massive focus on hiring good human beings - we believe the rest can be learned and developed through our training initiatives
• Huge focus on employee development, engagement & growth opportunities
• Hybrid-working - enjoy the great office vibe and the benefit of working from home
• Largest independent agency in Australia - tripled revenue year in last 3 years
• We are in significant growth mode, looking for our future leaders as we scale globally- currently 140+ employees in Sydney and Melbourne, 40 in the Philippines, as well as USA expansion ongoing. This was 30 employees 3 years ago!
• R&D investment, forefront of digital marketing, innovation
• Our values are- We ‘Share evidence, not opinion’, ‘Find solutions, not problems’, ‘Make customers love you’, ‘Own it and get it done’
• We live Diversity, Equity & Inclusion as our people including our Leadership Team are of many cultural backgrounds and represent a positive gender mix. In fact we have people from all walks of life and diverse backgrounds including LGBTQ, disability and socio-economic backgrounds.

OMG is an equal opportunity employer, so by working for us, you’ll be part of an organization that supports diversity and inclusion.

Who we are:

FleetPartners Group is an ASX 300 listed financial services, vehicle management, and employee benefits company. We are an organisation where 98% of all team members believe that their manager genuinely cares about their well-being and feels valued. We also help everyday Australians to maximise their salary by administering employee benefit programs and help them to get into the car of their dreams.

We have a strong company culture that values our people and are proud to present you with this opportunity to join our team. We support all types and sizes of businesses to acquire and effectively manage their vehicles, with over 93,000 vehicles currently under management. 

Our Promise

FleetPartners Group is an equal opportunities employer; therefore, all qualified applicants will receive consideration without regard to their race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Who we’re looking for:

To efficiently engage in the receipting and allocations and support the accounts receivables officers and engage and support the wider business.

What you’ll be doing:

• Reconciliation of payments
• Performing daily financial transactions such as verifying, calculating and posting accounts receivable data
• Reconciling the accounts receivable ledger to ensure that all payments are accounted for and accurately posted
• Supporting the month end process
• Generating receivables' reports
• Maintain bookkeeping databases and spreadsheets, updating information as needed
• Communicate with customers to request payment and arrange payment plans
• Collect payment from customers/clients and accurately record it into the system
• Create reports and balance sheets that document overall profits and losses
• Update client accounts based on payment or contact information.

• Min of 2-3 years’ experience in a similar role
• Excellent written and oral communication skills
• Intermediate computer software skills, including Excel and other accounting packages
• Experience performing full function accounts receivable duties

We offer:

• We are always developing our benefits for our staff, this includes up to 27 days annual leave, flu jabs, corporate discounts and hybrid working arrangements.
• We like to see our team grow, develop and succeed at FleetPartners; therefore, we pride ourselves with providing promotion and secondment opportunities.
• We like our team to enjoy their working environment and culture, we do this by quarterly recognition awards, office/ external events and by celebrating our core C-A-R-E values.

Next Steps

If you are successful in your application, then we will be in touch with you soon.

Offer of employment with FleetPartners Group is conditioned upon the successful completion of a background check, subject to applicable laws and regulations.

Awards

Top 101 Australian Workplaces for Women 2024

Certified carbon neutral fleet organisation

WGEA Employer of Choice for Gender Equality

Work180 Endorsed Employer for Women

Supply Nation member

Who we are:

FleetPartners Group is an ASX 300 listed financial services, vehicle management, and employee benefits company. We are an organisation where 98% of all team members believe that their manager genuinely cares about their well-being and feels valued. We also help everyday Australians to maximise their salary by administering employee benefit programs and help them to get into the car of their dreams.

We have a strong company culture that values our people and are proud to present you with this opportunity to join our team. We support all types and sizes of businesses to acquire and effectively manage their vehicles, with over 93,000 vehicles currently under management. 

Our Promise

FleetPartners Group is an equal opportunities employer; therefore, all qualified applicants will receive consideration without regard to their race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Who we’re looking for:

To efficiently engage in the receipting and allocations and support the accounts receivables officers and engage and support the wider business.

What you’ll be doing:

• Reconciliation of payments
• Performing daily financial transactions such as verifying, calculating and posting accounts receivable data
• Reconciling the accounts receivable ledger to ensure that all payments are accounted for and accurately posted
• Supporting the month end process
• Generating receivables' reports
• Maintain bookkeeping databases and spreadsheets, updating information as needed
• Communicate with customers to request payment and arrange payment plans
• Collect payment from customers/clients and accurately record it into the system
• Create reports and balance sheets that document overall profits and losses
• Update client accounts based on payment or contact information.

• Experience in a similar role
• Excellent written and oral communication skills
• Intermediate computer software skills, including Excel and other accounting packages
• Experience performing full function accounts receivable duties

We offer:

• We are always developing our benefits for our staff, this includes up to 27 days annual leave, flu jabs, corporate discounts and hybrid working arrangements.
• We like to see our team grow, develop and succeed at FleetPartners; therefore, we pride ourselves with providing promotion and secondment opportunities.
• We like our team to enjoy their working environment and culture, we do this by quarterly recognition awards, office/ external events and by celebrating our core C-A-R-E values.

Next Steps

If you are successful in your application, then we will be in touch with you soon.

Offer of employment with FleetPartners Group is conditioned upon the successful completion of a background check, subject to applicable laws and regulations.

Awards

Top 101 Australian Workplaces for Women 2024

Certified carbon neutral fleet organisation

WGEA Employer of Choice for Gender Equality

Work180 Endorsed Employer for Women

Supply Nation member