As an Insights Analyst - Supply Chain, you will be responsible for analysing and interpreting complex data across various facets of our business, including customer-facing e-Commerce sites, direct-to-consumer and retail/pharmacy partnerships, medical consulting platform, inventory management, and warehousing. Your insights will drive strategic decision-making, ensuring our commitment to delivering high-quality medical cannabis solutions.

Day to day you will be:

• Analysing complex datasets related to e-Commerce sites, market trends, tele-health platforms and regulatory frameworks
• Conducting analysis to understand optimise logistic operations, stock level management and enhance overall supply chain efficiency.
• Utilise data-driven insights to recommend improvements in transportation, warehousing and distribution processes. 
• Identify patterns, trends, and insights related to logistics and procurement data to gain actionable insights.
• Apply advanced statistical techniques to forecast future trends in demand planning.
• Develop and maintain comprehensive reports and dashboards to monitor key performance indicators (KPIs).
• Present data-driven insights and recommendations to senior management and cross-functional teams.
• Conduct ad-hoc analysis to investigate and resolve operational issues or challenges.

Join our dynamic Data team as an Insights Analyst, where you'll be pivotal in analyzing and interpreting complex data for our customer-facing e-Commerce sites, retail/pharmacy partnerships, and medical consulting platform. Your actionable insights and recommendations will drive strategic decisions, helping our business achieve its goals and succeed.

Day to day:

• Analyse complex datasets related to e-Commerce sites, market trends, telehealth platforms and regulatory frameworks.
• Conducting analysis to identify opportunities for optimisation and enhancement in business processes
• Working closely with growth and technology teams to provide recommendations and actionable insights to achieve business objectives.
• Use statistical and analytical techniques to interpret data and present findings to stakeholders.
• Present data-driven insights and recommendations to senior management and cross-functional teams.
• Provide decision support through data-driven insights, forecasting, and scenario analysis.
• Develop and maintain comprehensive reports and dashboards in Looker to monitor key performance indicators (KPIs) and standardise operational dashboards.

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Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What you will be doing:

• Provides technical support activities for a production processing environment.
• Installs, maintains and supports applications and major IT system components, subsystems.
• Customizes specific IT operations management software or creation of custom FIS-proprietary solutions specific to the operational management and control of IT infrastructure, application delivery components and network telecommunications fault, configuration, administration, performance and security functions.
• Analyzes and resolves problems related to failures in application and ancillary software components.
• Provides technical assistance to Operations, Systems Support, and Application Support staff.
• Creates and maintains complete documentation as it relates to installation and status of supported software and FIS-proprietary solutions.
• Works closely with clients and business partners to understand business and technology requirements that drive analysis and design of quality technical solutions. These solutions must be aligned with business and IT strategies and comply with FIS architectural standards.
• Analyzes business and technical requirements; translate those requirements into product designs.
• Develops programming logic for new technology solutions.
• Code, test, debug, document, implement, integrate and maintain supporting application components for IT operations management software.
• Suggests technical alternatives and improves/streamlines processes and systems.
• Completes project assignments and special projects commensurate with job expectations.
• Plans, analyzes and forecasts activities to plan projects and tasks.
• May provide leadership and/or guidance to other technical professionals.
• Communicates system architecture to technical and business audiences.
• Writes technical specifications and other forms of documentation.
• Educates internal users on software capabilities and use.
• May specialize in management and support of IT event correlation and analysis software; participate in selection and deployment of technology solutions, infrastructure components, product evaluation and buy vs. build recommendations in support of business needs; provide technical and leadership support of disaster recovery/business continuity plans.
• Other related duties assigned as needed.
   

What you bring:

• Bachelor’s degree in computer science, information technology or engineering or the equivalent combination of education, training, or work experience.
• Experience in IBM Mainframe Assembler IBM or Mainframe COBOL is required DB2 Database
• Good to have experience in
• Demonstrated knowledge of FIS products and services
• Demonstrated knowledge of financial services industry
• Demonstrated knowledge of mainframe and/or open systems operating systems
• May require in-depth knowledge of networking, computing platform, storage, database, security, middleware, network and systems management and related infrastructure technologies and practices
• Proficiency in business modeling and business requirements definition disciplines
• Understanding of software/hardware installation methodologies
• Ability to estimate work effort for project sub-plans or small projects and ensure projects are successfully completed
• Excellent analytical, decision-making, problem-solving, team and time management skills
• Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors
• Excellent customer service skills that build high levels of customer satisfaction for internal and external customers
• Willingly shares relevant technical and/or industry knowledge and expertise to other resources
• Ability to persuade and influence others on the best approach to take
• Flexibility, versatility, dependability
• Positive outlook, strong work ethic
• Willingly and successfully fulfills the role of teacher, mentor and coach

What we offer you:

• Competitive salary
• Attractive benefits
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A modern, international work environment and a dedicated and motivated team

#LI-TC2

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

This role requires the candidate to

• Drive insights for clients through developing market and client specific intelligence on business payments trends and behaviours, leveraging Visa’s extensive data assets

• Support sales activities through the presentation of these market insights to clients and partners, advocating new solutions to existing clients and pitching to new prospective clients

• Drive client decision making and support client management activities through the presentation of client specific portfolio insights, advocating appropriate portfolio optimisation initiatives

• Leverage these market insights and any client specific feedback from financial institutions and businesses to inform the strategic roadmap for Visa CMS AuNZSP

• Enhance the performance of CMS AuNZSP through developing and maintaining robust internal reporting, coordinating with the Visa Finance team

• Keep up to date with trends, developments and regulations that relate to the payment industry. Maintain an awareness of competitor positioning and the small business market landscape

• Discover new business opportunities for Visa through developing your market knowledge of the B2B payments, fintech and neobank space and

• Support investment decisions through the development of robust business cases for initiatives such as new product developments, new partnerships or marketing campaigns.

This role requires a candidate who is excited by the opportunity to help AuNZSP businesses digitise payments. You will need passion for AuNZSP business and a willingness to use your initiative and curiosity to drive insights that can transform this space.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

This full time role will partner with cross-functional business stakeholders to ensure design, implementation and support of end-to-end business application solution SAP Success Factors and Smart Recruiters.

Reporting to the IT Manager – Application, some duties, and key responsibilities will include:

• Lead the functional delivery of SAP system upgrades and enhancements
• Deliver BAU support services
• Manage the change and release management of Success Factors developments, patch updates, and upgrades
• Create and manage functional documentation
• Perform unit testing and sign-off on system integration testing
• Translate business requirements into functional solution design options and ensure all business requirements and functional designs are understood and delivered as desired