About Us

The Missing Link have been operating in Australia for over 26 years with offices in both Sydney and Melbourne. With over 180+ staff, you will be joining a highly successful team which is set to grow.

Our core offerings include cyber security, hardware and software, resiliency, cloud, communications, infrastructure, consulting services and managed services.

Our Security division is one of the fastest growing Cyber Security businesses in Australia and is split into three service areas:

• Red Team (Security Consulting & Penetration Testing)

• Blue Team (Security Architecture & Engineering)

• Security Operations Centre (SOC)

We're recognised as industry leaders and accredited to the highest levels in the design, delivery, and support of the latest technologies. We partner with market-leading global and local vendors to deliver world-class business outcomes through IT transformation. Today, The Missing Link is one of the most awarded IT companies in Australia.

We have a number of focus areas and specialisation within the SOC, these are:

• Defender: SOC Engineers who are responsible for the proactive management, maintenance and incidents involving security solution software and infrastructure

• Hunter: SOC Analysts who conduct regular hunts through telemetry from various security solutions looking for IOCs and BIOCs

• Watcher: SOC Analysts who triage and investigate alerts from various security solutions but primarily from EDR and SIEM

• Responder: SOC Analysts who lead or contribute to the progression and resolution of Incident Response scenarios
  

The Role

The Missing Link Security Operations Centre provides 24x7 Managed Detection & Response (MDR) support to our clients across a variety of sectors. Day-to-day you will be responsible for the monitoring and triaging of alerts from market-leading MDR technologies, collaborating with our SOC Engineers, Red Team and our clients to develop, test and tune use cases through Purple Teaming exercises.

You will also be proactively supporting our clients and the Senior Security Analysts in responding to security incidents, through log and malware analysis, OSINT and researching the latest zero-day vulnerabilities.

We believe in investing in and developing our people through a variety of training and education programs. When you first come on board, you’ll be given a structured training and development plan that is tailored to you and your previous experiences. This will include a combination of industry qualifications as well as vendor-specific certifications specific to your role.

Essential:

• 1+ years of experience working with systems, networking and security technologies either in an Managed Service Provider, or equivalent role.

• Hands-on security knowledge of Windows/Linux/Unix platforms

• Hands-on experience with one or more SIEM/EDR/VM systems and can demonstrate end to end knowledge of the TDIR Methodology

• In-depth knowledge of the MITRE ATT&CK Framework

• A demonstrated knowledge of IT security controls, OSI Model and TCP IP Stack

Desirable:

• You are naturally curious and a self-starter. Tell us about how you build Cyber Labs and Ranges in your own time, or your latest research project.

• You listen to and follow podcasts and bloggers like Darknet Diaries, Recorded Future, @IT_SecGuru or @TheHackerNews. Tell us what r/ threads you’re currently tracking.

• You have exposure to Vulnerability Assessments or Penetration Testing professionally or through your own personal research. If you’ve started a CEH or OSCP certification, even better!

• Show us how you automate using PowerShell and Python. • You have COMPLETED, not started, certifications such as CompTIA Network+ and Security+ as well as core networking such as Cisco CCNA or CCNP.

A great company culture is very important to The Missing Link. Keeping everyone happy is one of our top priorities.

Here are some of the best bits about working at The Missing Link and some of the ways we try and maintain our staff happiness levels:

• Supportive, collaborative and respectful environment
• Training / mentoring programs
• Regular fun social events
• Diverse range of employee benefits including paid volunteer days
• Great bonus structure
• Free breakfast, drinks and monthly lunches

Our mission and where you fit in

At Employment Hero, we’re an ambitious bunch of people on a mission to make employment easier and more valuable for everyone. 

Since our inception in 2014, we've had some pretty impressive growth (100% YoY), now serving 300,000 businesses globally, with 2 million+ users on the platform, reaching unicorn status in 2022 - and we have no plans to slow down. 

There’s never been a more exciting time to join one of the fastest-growing SaaS unicorns, so let’s see if we could be a match!

What might your days look like 

We're a team of global innovators, who cherish diverse perspectives that fuel our mission; to simplify the world of work for SMBs worldwide.

We're seeking an entry level Service Desk Analyst to join the newly established Service Desk team. The Service Desk Analyst will be responsible for providing first-level technical support to our internal staff. This includes troubleshooting and resolving hardware and software issues, providing user training and documenting technical issues. The ideal candidate will have a strong customer service orientation and a passion for technology. Due to the team requirements, it is essential to work in our head office in Sydney CBD one day per week.

As our Service Desk Analyst you will be responsible for:

• Working closely with our IT Operations team.
• Procurement and management of hardware & peripherals (laptops, mice, monitors, headsets).
• Issuing swipe cards for our Sydney Head Office.
• Managing application provisioning for all cross functional tools such as Slack, Google Workspace, Okta.
• Managing virtual communication tools such as Zoom, Slack, GoogleMeet.
• The remote management of company technology via security software.
• Troubleshooting hardware and software issues on MacOS, iOS, Windows and Android.
• Troubleshooting IT issues across the entire Employment Hero business.
• Working within data protection compliance with ISO27001.
• Participating as a project resource for IT Operation initiatives.

What will you bring

• Entry level experience in Technology (Up to 1 year experience).
• Degree and/or related qualification in Information Technology or Information Systems.
• Ability to work in a busy, fast-paced environment.
• A keen eye for details with a strong work ethic and willingness to learn.
• Strong communication, presentation and listening skills.
• Be willing to go the extra mile to make our team experience memorable.
• Exceptional organisational and time management skills.
• The ability to take direction and also work autonomously.
• Comfortable with Windows and Mac administration.

Experience is important, but for us the biggest measure of success is people who can live and breathe our values. Show us what you can bring to the table, and we’ll empower you to let your talents shine.

Life at Employment Hero 

Remote-first principles

At Employment Hero, we're not just working remotely; we're integrating flexibility and global reach into the heart of our daily operations. 

We also recognise the value of face-to-face connection, and organise local and global gatherings throughout the year to celebrate our wins and make meaningful connections with our colleagues.

Work your way

Every hero has unique powers. Bound by a common purpose and trust, we encourage each other to work in ways that allow us to bring our best selves to work.

We’ve got your back

Whether you’re a seasoned remote-first pro, or a first-timer, you’re in good company. With 900+ heroes globally, team support and collaboration is at your fingertips.

But don’t just take it from us, here’s a quote from one of our AU heroes: 

“Working for a company that has purpose and meaning is felt throughout the entire business. No one turns up to work just to get paid - we turn up to work because we care and take pride in what we do, but we also know how to create balance and flexibility in the important things in our life, such as family, friends and leading a lifestyle consistent with our values.”

Plus you’ll get to enjoy a number of great perks, including: 

• Remote-first and flexible working arrangements
• A generous budget to spend on setting up your home office (if you need a desk, chair, or screen? We’ve got you covered!)
• We set you up for success with the latest and greatest hardware, tools and tech
• Learning and development (including an external study policy, live monthly professional development classrooms, and premium online learning content!)
• Reward and recognition programs - because great work should be recognised and rewarded
• Including Lightning Award for delivering quality work at speed and Values Champion Awards
• Swag app cashback offers and discounts on hundreds of your favourite brands and products
• Self, health, wealth and happiness programs
• Social events and team celebrations
• Employee Share Option Program: be an owner of Employment Hero

• Annual Global Gathering to get to know your global colleagues - so far we’ve been to Thailand, Vietnam and are excited to meet in Bali in September 2024

We also recognise that the same recruitment process doesn’t fit all, so should you require any accommodations or adjustments, simply let us know.

Are we a match? 

Upon applying, you can anticipate a thorough review of your application, followed by an engaging interview process. Successful candidates will have the opportunity to meet with relevant stakeholders, gaining valuable insights into the organisation and the role.

Not exactly the right fit for you?

• If you’re excited about Employment Hero, but this role is not the one for you, we encourage you to explore our careers page, packed with many more great opportunities. 
• Know someone who would be a great fit? Feel free to share the role with your network!

Note to recruiters: Employment Hero has a dedicated in-house recruitment team who are focused on finding the very best talent for our organisation and we kindly request that recruiters do not contact us regarding assisting with our job vacancies. While we appreciate your interest and expertise, we have everything we need in-house to attract and hire the right candidates for our team. Thank you.

We exist to bring amazing people together to explore the art of possible.

Bailey Abbott are a progressive and dynamic IT Consultancy business working across both Public and Private sectors. People are at the core of everything we do. We’re all about nurturing and inspiring people – ours and our clients. We bring a positive attitude and mindset to everything we do. We confidently use our knowledge and skills to solve problems, finding a better and easier way forward.

We deliver transformational outcomes to take businesses further, fearlessly. Confidence and trust is fundamental to delivering superior outcomes and we take ownership and responsibility for our commitments.

Our People

When you assemble an extraordinary group of individuals with a wide range of backgrounds and skills, something truly magical occurs. By cultivating an environment and fostering a culture that encourages and inspires, we unlock the full potential of each person, allowing them to bring forth their very best.

Our specialist IT Consultants are creative, collaborative, and passionate. We’re strong advocates for change, challenging the status quo through new thinking, technology, and practices. Always exploring creative ways to simplify complexity.

As a Consultant with Bailey Abbott, you will have the opportunity to build your project portfolio by gaining exposure and experience working across different clients, industries, technologies, and methodologies, all while having the stability and security of a permanent position.

Our Career Opportunity

Bailey Abbott now have an exciting opportunity for a Business Analyst to join our Business Analysis capability. Our Business Analyst specialists work within an active community of practice, enabling you to benefit from their years of collective experience and wisdom.

As a consulting Senior Business Analyst with Bailey Abbott, you will undertake the analysis, implementation, and support of business systems within our customers to achieve identified business goals. In this role, you will leverage your extensive business analysis experience to lead and drive complex consulting projects, collaborating closely with clients to deliver strategic solutions that enhance their operations and achieve their business objectives.

• Lead and manage end-to-end business analysis activities for consulting projects, working with clients to define project scope, goals, and deliverables
• Collaborate with executive stakeholders to understand their vision, challenges, and strategic goals, and translate them into actionable analysis strategies
• Conduct comprehensive analysis of existing processes, systems, and data to identify improvement opportunities and align them with client business objectives
• Elicit, document, and analyze intricate requirements through workshops, interviews, and thorough research, ensuring stakeholder alignment
• Mentor and guide junior business analysts within both the customer team and the Bailey Abbott team, providing expertise, support, and fostering their professional growth
• Collaborate with cross-functional teams, including development, design, and quality assurance, to ensure accurate implementation of requirements
• Provide strategic guidance to clients based on your analysis, industry insights, and business acumen
• Drive solution design sessions, working closely with technical teams to ensure the feasibility and alignment of proposed solutions

• Demonstrated experience as a Senior Business Analyst
• Proven track record in consulting roles or a strong aspiration to embody the essence of a genuine Consultant
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Experience in gathering requirements and conducting business process analysis
• Ability to work effectively in cross-functional teams
• Knowledge of business analysis methodologies and tools
• Bachelor's degree in Business Administration or a related field

• Paid Birthday Leave
• Access to Employee Assistance Program
• Novated Leasing
• Flexible Working Options
• Regular team gatherings including monthly team lunch
• Professional development opportunities and continuous learning
• Financial benefits through Discount Store

Our clients are diverse and so are we. We engage with great talent from all walks of life to bring their extensive and varied experience to help promote innovation. We encourage applications from candidates from all backgrounds to further strengthen Bailey Abbott.

Bailey Abbott. Explore Possible.

Lyka is an Australian founded pet wellness company that’s shaking up an outdated industry and paving the way for happier, healthier pets. Despite medical advancements, animal lifespans are on the decline. Today, the average pet only reaches 37% of their full potential lifespan and statistics have shown us that many suffer from dental disease, cancer, and obesity. Simply put, the status quo is not enough.

As humans, we’ve experienced firsthand the positive impact fresh wholefoods can have on our health and wellbeing, and we believe our furry friends deserve the same. We're on a mission to do just that, starting with nutritionally balanced, wholefood meals delivered direct to doors around Australia. As the world’s most sustainable pet wellness company, we’re putting pets and our planet first — one bowl at a time.

Today, we are proud to share we’ve served almost 30 million meals to puppers and their parents across Australia, and this is just the beginning. Our vision is to create multiple nutritional products, adding disease prevention meals and supplements, and expand into new markets.

Currently, we have a team of 200+ pet-obsessed and we're continuing to grow (yes, looking at you!). These carefully selected people are dedicated to building the next generation of technology and products to help empower pet parents to take control over their pet’s wellbeing.

To date, we have raised over $60M in funding from venture capital investors and pet industry insiders, who believe in our mission and ability to drive change in a stagnant industry, providing nutrition that nourishes puppers from the inside out.

Are you ready to shake things up and give pets the life they deserve? Come join our pack!

Our Mission

The time we share with our pets is being cut short. Despite medical advancements, they’re getting sicker earlier. They’re dying prematurely. The industry has it backwards — prioritising treating symptoms instead of addressing the root cause. That’s where we come in. At Lyka, we take a preventative, holistic and personalised approach to pet care. We look at the full picture, factoring in the diet, lifestyle and environment of each individual animal.

We don’t stop at symptoms, instead we dig for the root cause. We create nutrition plans unique to each pet, because it’s not just about living longer, but living well too. Our mission is to double the average lifespan of dogs and cats by 2050.

The Team

Lyka is growing and is looking for an exceptional Sales Operations Analyst that will be responsible for helping set up systems and processes for the Partnerships Team, our GTM launch for our Vet Partners Program and troubleshooting issues as we scale rapidly with a small team.

Who you are

You will create quality, efficiency and velocity for our Partnership team by building thoughful processes and automations using our CRM and supporting tech stack. This is a fantastic opportunity to make an immediate impact and hit the ground running by helping with our GTM launch for our Vet Program. As a valued contributor of our team, you will have experience delivering projects through thoughtful analysis, while having a positive impact on the health of dogs and the planet!

What you will do

• Manage our CRM (HubSpot), ensuring proper data hygiene and adherence, while collaborating with internal teams to drive new automations, processes and integrations
• Work with Lyka Pack Members to identify system gaps, errors and shortcomings while developing and owning the plan for remediation
• Project manage large scale program launches, like our upcoming Vet Program, as well as system changes and process improvements by working with multiple departments and stakeholders to ensure project deliverables are clearly communicated
• Act as a trusted partner to our sales team by assisting with the development of sales plans and strategies, offering comprehensive operational and analytical support
• Identify and drive key projects across Lyka/Partnerships, ensuring the overall roadmap is aligned with overall internal infrastructure
• Create sales and channel dashboards incorporating performance metrics to showcase insights and communicate strategic recommendations (ex. analyse a particular strategy campaign, commission payment analysis)
• Live and work in accordance with Lyka’s values and principles in the workplace

• 3+ years of ever-increasing responsibility in Sales Operations, Enablement, Strategy, BizOps, or Analytics role within a B2B (ideally SaaS) company or in a top tier strategy consultancy environment
• Experience managing a CRM, preferably HubSpot
• An analytical and inquiring mind with the ability to communicate data into relevant insight
• Organised and concise: able to document and consolidate complicated issues into a clear, obtainable solutions
• Sales Enablement experience with onboarding, product training, sales resources, and internal content for teams
• Advanced excel skills, particularly managing a large macro-run process

Some ‘nice to have’s: (additional skills and experiences that are not necessary but would be an awesome addition)

• Previous experience with a GTM launch for a new product
• Experience working within a high-growth sales team environment
• Fluency in Tableau and/or SQL

• Work in a fast-growing start-up, experiencing what goes behind the scenes to sustain hyper-growth for a start-up with a physical product!   
• Growth and Development – Lyka is growing extremely quickly, which means you will have the opportunity to experience different challenges every day and progressively acquire more responsibilities as our facility and team expands. We provide an annual L&D budget for you to continue your personal development.    
• Work for a sustainability focused company – we are an official B.Corp while also being Australia’s only non-negative and plastic-negative pet company. We’re always looking at ways for us to improve our sustainability practices to ensure we care for the health of our dogs, ourselves and our planet.  
• Be part of a diverse top talent team, coming from widely different backgrounds and geographies.   
• 12 weeks of paid parental leave for primary and secondary carers, a longside 2 weeks of miscarriage leave in the first twenty weeks. We also offer 18 paid weeks to both primary and secondary carers if you have been at Lyka for over two years.    
• Wellbeing assistance & tools to take care of your mental and physical wellbeing so you can do your best work.   
• Flexible hybrid working: we aim to be in the office 3 days a week to get our best work done with our colleagues and furry friends. We have pet-friendly offices and industrial kitchens in Sydney and Melbourne.  

• Pupper parent support to care for your furry friends – flexible arrangements for new pets, pet-friendly offices, discounts, and financial allowance for dog training & care to help them live their best life!   

We are committed to building inclusive and diverse teams

Lyka is an equal opportunity employer devoted to providing a working environment that embraces and values diversity and inclusion. We celebrate diversity, are devoted to creating an inclusive environment for all staff and encourage people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at the time of application.

• Grow and develop alongside Accucom, developing Industry relevant skills and technologies
• Support key technologies for clients, focussing on Desktop Support, Office 365, and Server Storage
• Norwest location
• Previous MSP experience essential
  
  

Accucom Systems Integration Pty Ltd, a specialised infrastructure and cloud services company, is seeking a Professional Service Desk Analyst to join our team. As a leading provider of IC&T solutions to the Education and Mid-Market Corporate sectors, we deliver a wide range of cloud application and on-prem infrastructure solutions. Accucom Systems Integration Pty Ltd offers a competitive salary, an excellent work-life balance, and a supportive work environment where employees can grow and thrive.

Role Description:

The selected Service Desk Analyst will be expected to provide highly professional and timely communication directly with Education based clients, and will be responsible for providing first contact with clients, supporting a a wide range of areas including infrastructure, cloud services, security, and networking where able, escalating where able. This role will offer a multitude of opportunities to upskill and learn new technologies in order to grow with Accucom's needs as well as market demands. You must be experienced in MSP environments and able to acquire a working with children check in order to service client sites when required.

Responsibilities:

• Provide technical support to clients for a wide range of infrastructure and cloud services, as well as networking.
• Engaging with clients in a professional manner in a clear and concise way.
• Following communication procedures and ensuring transparency throughout support / project process.
• Work with level 2+ engineers to resolve client issues in a timely and effective manner.
• Troubleshoot, diagnose, and resolve hardware and software issues related to infrastructure, cloud services, security, networking, and other systems.
• Maintain accurate records of all support requests and resolutions in our ticketing system.
• Install, configure, and maintain infrastructure and cloud services for clients.
• Provide remote support and onsite support as required.
• Ensure that all work is performed in accordance with company policies, procedures, and quality standards.

The Successful candidate must display several of the following skills and technology proficiencies:

• 1+ years of experience in ICT systems engineering or related field with a Managed Service Provider
• A current working with Children check
• Strong knowledge of Windows Server, Active Directory, Exchange, and Office 365
• Experience with virtualization technologies such as VMware vSphere, and Hyper-V.
• Familiarity with networking concepts and technologies, including TCP/IP, DNS, DHCP, VPN, firewalls, and routers.
• understanding of cloud technologies, including IaaS, and SaaS.
• Ability to troubleshoot, diagnose, and resolve complex hardware and software issues.

Why Work @ Accucom?

Our vibrant work environment ensures you will enjoy social activities, fresh fruit, great coffee and regular office lunches with your colleagues. We have a strong culture supporting work/life balance.

And, you will be paid to train! We believe that our staff need to be the best that they can be in order to deliver high quality solutions to our clients. We encourage continual professional development through fully supported training.

Only candidates with current working visas or permanent residents of Australia will be considered

About Quick Release 

Quick Release Australia is an Engineering and Product Data Management company, providing solutions to our partners in industries such as defence, automotive and rail.

We focus on Product Data Management consultancy services and automation to manufacturers, technologists and Tier 1 suppliers seeking to build lasting capability, accelerate and de-risk complex programmes and improve engineering efficiency.

Your Role

As a Junior Project Analyst, you will be part of our Melbourne team which is rapidly growing, your main responsibility will be to provide support to our clients in Product Data Management, Prototype Build and Launch Operations and Operational Performance Improvement. 

We are looking for an individual that is passionate and can grow with the company!

• Data management and analysis 

• Project management
• Point of contact providing technical advice and answering queries
• Resolution of issues
• Interpreting complex scenarios and responding in an articulate manner
• customer data analysis, management, and reporting systems

What you look like:

• Degree qualified in Applied Sciences, Engineering, Data Analytics or similar.
• Excellent communication skills
• Understands influence and key stakeholder engagement.
• Proactive in relationship building.
• Strong customer service skills
• Performs well under pressure.
• Good problem-solving skills.

• Join a team that listens to your input

• A collaborative, inclusive and supportive culture
• Join a fast-paced team with opportunities to build your career
• Develop your talent and progress your career with training, mentoring and support, plus a strong focus on well-being and work-life balance
• 24 days of Annual Leave plus Sick Leave and Long Service Leave
• Yearly away team bonding trips

Control Risks' Embedded Consulting Practice is growing in Sydney, Australia, and we have a great opportunity for someone with a few good years of business continuity experience to join us.

Working as part of a dedicated team, this role will be embedded within a leading tech sector client and will provide holistic Business Continuity services including proactive consultation, guidance, and direct support to corporate and other stakeholders as required.

Responsibilities will involve:

• Executing the BC strategy as developed by the Head of Corporate BC and Regional BC managers.
• Working with regional business teams to conduct business impact and risk assessments, identify critical services, define recovery objectives, and map critical dependencies.
• Working with business teams to document BC plan needs in Corporate Continuity tool to drive consistency and attestation.
• Partnering with the Business, and Global Real Estate and Facilities team to coordinate recovery strategies as identified through the Business Continuity planning process.
• Facilitating business continuity exercises and tests, to identify potential gaps in plans, as well as functionality of work transference processes supporting recovery.
• Work with large amounts of data and create meaningful reports
• Support in launching and maintaining tools and POC for conducting trainings
• Liaison with support teams to implement the program
• Supporting workplace resilience initiatives by working with multiple stakeholders to include facilities, business continuity, information technology, security and crisis management, for the purpose of seamlessly integrating within the disaster response cycle, as required.

• 4+ years' experience implementing and managing business continuity or risk management programs
• Ability to travel across assigned regions and internationally as needed.

Preferred:

• Bachelor's Degree in business or related field
• Disaster Recovery Institute International (DRII), Business Continuity Institute (BCI), or other business continuity professional certification
• Experience with commercial Business Continuity tools
• Experience managing and analyzing data from various sources to align to strategic goals
• Experience in responding to significant disruptive events.
• Ability to dive deep into data, existing processes, people, and technology challenges in order to identify risks and opportunities.
• Strong interpersonal skills, including the written and oral communication skills necessary to build relationships and positively influence decision making.
• Demonstrated ability to meet deadlines while managing multiple complex projects.

• Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarised in the full job offer.
• We operate a discretionary global bonus scheme that incentivises, and rewards individuals based on company and individual performance.
• Control Risks supports hybrid working arrangements, wherever possible, that emphasise the value of in-person time together - in the office and with our clients - while continuing to support flexible and remote working.
• As an equal opportunities employer, we encourage suitably qualified applicants from a wide range of backgrounds to apply and join us and are fully committed to equal treatment, free from discrimination, of all candidates throughout our recruitment process.

Who are we?

Lyka is an Australian founded pet wellness company that’s shaking up an outdated industry and paving the way for happier, healthier pets. Despite medical advancements, animal lifespans are on the decline. Today, the average pet only reaches 37% of their full potential lifespan and statistics have shown us that many suffer from dental disease, cancer, and obesity. Simply put, the status quo is not enough.

As humans, we’ve experienced firsthand the positive impact fresh wholefoods can have on our health and wellbeing, and we believe our furry friends deserve the same. We're on a mission to do just that, starting with nutritionally balanced, wholefood meals delivered direct to doors around Australia. As the world’s most sustainable pet wellness company, we’re putting pets and our planet first — one bowl at a time.

Today, we are proud to share we’ve served almost 30 million meals to puppers and their parents across Australia, and this is just the beginning. Our vision is to create multiple nutritional products, adding disease prevention meals and supplements, and expand into new markets.

Currently, we have a team of 200+ pet-obsessed and we're continuing to grow (yes, looking at you!). These carefully selected people are dedicated to building the next generation of technology and products to help empower pet parents to take control over their pet’s wellbeing.

To date, we have raised over $60M in funding from venture capital investors and pet industry insiders, who believe in our mission and ability to drive change in a stagnant industry, providing nutrition that nourishes puppers from the inside out.

Are you ready to shake things up and give pets the life they deserve? Come join our pack!

Our Mission

The time we share with our pets is being cut short. Despite medical advancements, they’re getting sicker earlier. They’re dying prematurely. The industry has it backwards — prioritising treating symptoms instead of addressing the root cause. That’s where we come in.

At Lyka, we take a preventative, holistic and personalised approach to pet care. We look at the full picture, factoring in the diet, lifestyle and environment of each individual animal.

We don’t stop at symptoms, instead we dig for the root cause. We create nutrition plans unique to each pet, because it’s not just about living longer, but living well too.

Our mission is to double the average lifespan of dogs and cats by 2050.

The Team

Lyka is in a growth phase and we are actively looking to fill the position of a Data Analyst. This position is pivotal for our operations as it involves identifying unique opportunities for expanding our customer base as well as uplifting the analytical capabilities of our growth focused teams.

What you will do?

Explore Growth Opportunities and Architect the Lyka Growth Model: Dive into data to unveil growth possibilities using proactive insights and develop metrics to influence team rituals and decision-making.

Data Collaboration and Analytics Leadership: Work collaboratively with the Engineering team and stakeholders for seamless data capture, transformation, and storage, taking charge of ad-hoc analytical products and projects across the business.

Data Integrity and Automate Success: Ensure clean and normalised datasets by tackling data integrity challenges and build automated models on large datasets to measure results and predict outcomes.

Data Empowerment: Promote data enablement throughout the Lyka team, spreading the magic of meaningful insights.

Boasting 2+ years of experience in a data-centric role, you thrive in fast-paced, changing environments.

Your experience includes delivering insights, partnering with growth-oriented teams, and understanding the art of experimentation.

While experience with data tools is a plus (our current stack is BigQuery, dbt (core), Tableau, Hightouch and PopSQL), eagerness to learn is equally valued in our dynamic environment.

You wield strong data visualisation and foundational data skills, with an excellent understanding of databases and proficiency in Tableau.

Possessing at least intermediate SQL skills, you approach your work with a meticulous eye for detail with.

And with entrepreneurial, self-starter mindset, you're ready to join the data adventure at Lyka.

• Work in a fast-growing start-up, experiencing what goes behind the scenes to sustain hyper-growth for a start-up with a physical product!
• Growth and Development – Lyka is growing extremely quickly, which means you will have the opportunity to experience different challenges every day and progressively acquire more responsibilities as our facility and team expands. We provide an annual L&D budget for you to continue your personal development.
• Work for a sustainability focused company – we care about the health of our dogs and our planet. We’re proud to be Australia’s only carbon-negative and plastic-negative pet company and we’re always looking at ways for us improve sustainability practices.
• Be part of a diverse top talent team, coming from widely different backgrounds and geographies.
• 12 weeks of paid parental leave for primary and secondary carers, along side 2 weeks of miscarriage leave in the first twenty weeks. We also offer 18 paid weeks to both primary and secondary carers if you have been at Lyka for over two years.
• Wellbeing assistance & tools to take care of your mental and physical wellbeing so you can do your best work.
• Flexible working: work from where you get your best work done. We have pet-friendly offices and industrial kitchens in Sydney and Melbourne.
• Pupper parent support to care for your furry friends – flexible arrangements for new pets, pet-friendly offices, discounts, and financial allowance for dog training & care to help them live their best life!
  

We are committed to building inclusive and diverse teams

Lyka is an equal opportunity employer devoted to providing a working environment that embraces and values diversity and inclusion. We celebrate diversity, are devoted to creating an inclusive environment for all staff and encourage people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at the time of application.

As a Research analyst, you will have an opportunity to study and build expertise across all FMCG / Corporate industries that range from daily household necessities, latest developments in consumer electronics, beauty and personal care, food, drinks and retail banking services. As you continue to build your expertise in various consumer trends research, you will have an opportunity to select your areas of industry expertise, project or people management and work with respective heads of industries and wider global teams to further research agenda, excel in Passport analytics tools such as Industry Forecast Model, strengthen client relationship, and provide country/regional/global strategic analysis through Passport content and PR work. Our global coverage generates endless trends available for an analyst to leverage in building expertise and a personal brand.

What does the position offer?

• The opportunity to work on dynamic industries and across the larger team vertical

• Engage with major players in FMCG industries and beyond

• Opportunity to build a personal brand in fast-moving, active industries

• Possibility to select own career path in commercial, project or people management areas.

• Bachelor’s Degree in Economics, Marketing / Business or Engineering.

• At least 1-2 years of research experience on industries or products

• The ability to work independently and under pressure to tight deadlines

• Strong numeracy essential, with an ability to interpret, analyse and present statistics in an interesting way

• Good report writing skills

• Excellent command of both written and spoken English

• A confident manner and strong communication skills, both oral and written

Senior Analyst opportunities available in our investment, divisional, planning, forecasting, and group performance reporting teams.  

Now is the time to join a recognised leading Financial Services team in the financial services industry.

Given CommBanks commitment to building a simpler, better bank, we have a number of opportunities at the Senior Associate/Senior Analyst level supporting our financial services teams.

Please note – This is an Expression of Interest; it is still strongly encouraged that you still apply for other roles in our business.

See yourself in our team

The purpose of the roles is to help deliver the strategic agenda for FR&A. This will involve delivering value-adding, insightful reporting and analysis to the Board, CEO, CFO, ELT, Executive General Manager Group Finance, and Group Treasurer, Investment bank, relating to the strategic direction and performance of the Group.

Your responsibilities are varied, ranging from being the key business partner in Group Finance for selected Business Units and Subject Matter Experts, ensuring the successful co-ordination, execution and delivery of the monthly financial dashboards, quarterly trading updates, and semi-annual results for the Profit Announcements, to providing ad-hoc value-add analysis to FR&A’s key stakeholders.

Key duties could include:

• Investment spend forecasts and insights for senior management as well as reporting on the effectiveness and efficiency of the investment portfolio and resources.

• Successful co-ordination, execution and delivery of the Group's monthly “flash” result to the CEO and CFO

• Successful co-ordination, execution and delivery of the monthly financial dashboards to the Executive Leadership Team, CEO and the Board

• Assist in the preparation of external results reporting on the investment portfolio and preparation of Annual Operating Plans and Quarterly Business Review memos.

• Ad hoc analysis of the project delivery workforce and allocation of funding with focus on optimisation

• To provide independent review of strategic equity investments and transactions and advice to the Group CFO

• Engage and partner with stakeholders across various parts of the Group.

Your experience could include:

• Risk Mindset - All CommBank employees are expected to proactively identify and understand, openly discuss and act on current and future risks.

• Strong analytical, problem-solving skills, and commercial acumen

• Excellent communication and stakeholder management

• Exceptional attention to detail

• Advanced MS Excel and PowerPoint skills

• Demonstrated ability to manage multiple deliverables simultaneously.

• Innovative and able to drive results.

• CA/CPA/CFA/ACCA qualified and Big 4 background preferred (could be from a deals, audit or performance reporting background)

What’s next?

Our team is looking to connect with Fina professionals who are interested in being part of a high performing, customer-focused and passionate culture to build a simpler, better bank. We welcome you to express your interest and learn more about current opportunities. We will be in contact with suitable candidates.

We support our people with the flexibility to balance where work is done with at least half their time each month connecting in office. We also have many other flexible working options available including changing start and finish times, part-time arrangements and job share to name a few. Talk to us about how these arrangements might work in the role you are interested in.

• Business Process Analyst
• Sydney CBD
• Permanent, Full-Time
• $110,000-$130,000

About the opportunity:

Are you passionate about enhancing business processes, driving innovation, and contributing to technological change? Join our team in a newly established role as a Business Process Analyst, where you will play a pivotal role in defining, documenting, assessing, and streamlining business processes within the Finance and Accounting department.

Key Responsibilities:

• Review existing finance, accounting and related business processes, identifying opportunities for improvement, with a focus on reducing manual work and processing times
• Drive technological change and innovation across the finance, accounting, and business operations functions
• Assist with administration of Microsoft Dynamics Great Plains and other time charging and asset management systems
• Seek out innovation and system improvements across within the finance and accounting function and across the broader business operations
• Conduct business research on system upgrades to determine feasibility, cost, time required, and compatibility with current systems
• Implement Enterprise Resource Planning (ERP) system upgrades and processes
• Implement and document changes to facilitate improved systems and control
• Develop reports to capture key performance statistics and financial data to support operations
• Liaise, train and communicate effectively with internal and external stakeholders

• You will hold tertiary qualifications in Accounting
• You will ideally hold or have commenced CA/CPA qualifications
• You will ideally hold a Certificate IV Project Management and experience in change management
• You will ideally have 3+ years’ experience in systems accounting roles
• You will have strong analytical skills, advanced Excel (including VBA), and strong SQL skills (MS SQL server, SSRS)
• Experience with MS Dynamics, MS Business Central, Netsuite, Adaptive Insights and cloud based solution management is advantageous
• You will have high-level written and oral communication skills
• You will have the ability to identify areas for improvement and offer innovative solutions

• A competitive salary in the range of $110,000-$130,000, plus superannuation, dependent on your previous experience and qualifications
• Company provided laptop
• Salary continuance, life insurance and annual discretionary bonus subject to eligibility criteria

How to Apply:

To be considered for this position, please submit a covering letter addressing the criteria mentioned above and your resume via our website by 31 January 2024. Please note that candidates may be evaluated before the closing date.

About Rural Funds Management:

Rural Funds Management (RFM) is an industry leader managing approximately $2.0 billion in agricultural assets on behalf of retail and institutional investors, including the ASX-listed Rural Funds Group (RFF). We have over 26 years' experience owning, developing, and operating farms in most Australian states. 

At RFM, our culture is built on the core principle of 'Managing good assets with good people.' We believe in being precise, offering variety, rewarding effort, and providing a friendly workplace. 

Joining RFM means becoming part of a dedicated team of over 220 professionals, including fund managers, finance experts, horticulturists, agronomists, and farm managers. Whether you are seeking a corporate or operational role, RFM has a place for individuals who are passionate about agriculture and finance.

•        We're changing the game!
•        We're doing big things, and we can't do it alone.
•        We're part of a big ecosystem, and we know teamwork and passion for our purpose is what will make us successful.

AP+ bring together Australia’s three domestic payment organisations into one integrated entity. Operating in the public interest, AP+ focuses on meeting the needs of all payment users and representing the views of a diverse range of stakeholders. BPAY Group, eftpos and NPP Australia continue to operate as distinct brands within a Group Leadership Team structure.

AP+ is intended to create a more efficient and agile payments group, building the competitiveness of Australian domestic payments infrastructure, and delivering significant benefits to Australian consumers and businesses.

Role purpose

• To bring a targeted and disciplined approach to security monitoring and testing, identifying risks, and providing reporting to the technical administrators as well as the business department heads 
• The role works within the Security function, so would require someone who is proactive and analytical with a curious mindset, who can understand and derive data from a number of sources and report on the findings in a number of formats.

Key Responsibilities

• Maintain security monitoring through a range of tools within AP+ such as Qualys, Splunk, Darktrace, Crowdstrike, AWS, Microsoft and others to proactively monitor the security of the environments.
• Being able to analyse, interpret and utilise data to add value to the security function in being proactive on what/why/how trends occur, and present the findings for the head of security to report to the business leaders. 
• Utilising a wide range of tools and work with the security team to automate a range of reports to provide trending and business risk analysis. 
• Understand and keep up to date with the latest news or updates on cyber security and feed that information into the reporting. 
• Work within the security team to promote cyber awareness across the business.

Key Challenges

• Absorb data and produce meaningful and business digestible reports.
• Key scripting or programming knowledge to perform data analysis.
• Strong communications skills particularly in report writing.
• Understand a large data set and derive actionable information from it 
• Gathering and utilising data from numerous tools 
• Upskill in programming languages, ideally Python to automate large workloads. 
• Strong excel, powerpoint skills to present data to a business audience. 
• PowerBI or other data analytic tool skills ideal

• Relevant certifications or equivalent experience in information technology, computer science or a related discipline.
• At least 2-3 year’s experience in an IT role working with technologies.
• Strong data analysis and cyber security knowledge.
• Python or similar data programming , strong excel skills for data management, strong PowerBI or other data analysis tools.
• Strong MS office skills beyond basic usage.
• Strong verbal and written ability.
• Exceptional report writing skills.
• Strong analytical skills and problem solving ability.

We know applying for a role can be a nerve-wracking experience, so we endeavor to review applications and plan to schedule screening interviews within the next two weeks. If you are among selected candidates, we’ll be in touch to schedule a phone interview. In any case, we will keep you posted on the status of your application.

We want to remove all barriers to inclusion so if you need advice or support with your application, we’re here to help. Please reach out to [email protected]. We also encourage you to let us know your pronouns at any point during the recruitment process.

*AP+ are not working with Recruitment Agencies for this role.

Are You Ready for an Exciting New Tech Challenge? Look no further than Centorrino Technologies!

At Centorrino Technologies, we're not just another tech company – we're a community that thrives on excellence. We're thrilled to announce our certifications as a Great Place to Work for 2023, Best Places to Work for 2022 and 2023, and Best Places to Work in Tech for 2023. 

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

• We offer a wealth of training and development opportunities to help you enhance your skills and achieve your career goals, including a diverse range of courses, certifications, and personalised coaching.
• We care about your physical and mental wellbeing, which is why we offer wellbeing subsidies that provide discounts on gym, yoga, and Pilates memberships.
• We understand that technology is key to your success, which is why we give you the freedom to choose between a Mac or PC and offer cost-price tech discounts so you can stay up-to-date with the latest trends.
• We believe in working hard and playing hard, and foster team bonding through a variety of events that help you connect with your colleagues outside of work.
• We believe in your potential and offer a personalized career and learning plan tailored to your unique goals and aspirations, committed to supporting you in becoming the best version of yourself.
• We celebrate diversity and inclusivity, and prioritise health, wellbeing, and fun in our workplace culture.

When you join Centorrino Technologies, you know you are joining an organisation that is driven by our values and innovation. We are proud to be an equal opportunity employer, and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences. We encourage applications from people of all ages, disabilities, LGBTQI, Indigenous people and people from culturally diverse backgrounds.

We exist to bring amazing people together to explore the art of possible.

Bailey Abbott are a progressive and dynamic IT Consultancy business working across both Public and Private sectors. People are at the core of everything we do. We’re all about nurturing and inspiring people – ours and our clients. We bring a positive attitude and mindset to everything we do. We confidently use our knowledge and skills to solve problems, finding a better and easier way forward.

We deliver transformational outcomes to take businesses further, fearlessly. Confidence and trust is fundamental to delivering superior outcomes and we take ownership and responsibility for our commitments.

Our People

When you assemble an extraordinary group of individuals with a wide range of backgrounds and skills, something truly magical occurs. By cultivating an environment and fostering a culture that encourages and inspires, we unlock the full potential of each person, allowing them to bring forth their very best.

Our specialist IT Consultants are creative, collaborative, and passionate. We’re strong advocates for change, challenging the status quo through new thinking, technology, and practices. Always exploring creative ways to simplify complexity.

As a Consultant with Bailey Abbott, you will have the opportunity to build your project portfolio by gaining exposure and experience working across different clients, industries, technologies, and methodologies, all while having the stability and security of a permanent position.

Our Career Opportunity

Bailey Abbott now have an exciting opportunity for a Business Analyst to join our Business Analysis capability. Our Business Analyst specialists work within an active community of practice, enabling you to benefit from their years of collective experience and wisdom.

As a consulting Business Analyst with Bailey Abbott, you will collaborate with customers across various industries to analyse their business processes, gather requirements, and provide strategic solutions. Your expertise will help our clients optimise their operations, drive growth, and achieve their business goals.

• Collaborate with customers to understand their business objectives, challenges, and opportunities
• Conduct in-depth analysis of customer business processes, systems, and workflows to identify areas for improvement
• Elicit, document, and analyse complex requirements from stakeholders, ensuring alignment with business objectives
• Manage requirements through their lifecycle, including validation, verification, and traceability
• Facilitate workshops, interviews, and focus groups to gather critical information and insights
• Collaborate with technical teams to translate business requirements into technical specifications

• Drive innovation in business processes, investigating and analysing business processes and identifying opportunities for enhancement with the customer

• Demonstrated experience as a Business Analyst
• Proven track record in consulting roles or a strong aspiration to embody the essence of a genuine Consultant
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Experience in gathering requirements and conducting business process analysis
• Ability to work effectively in cross-functional teams
• Knowledge of business analysis methodologies and tools
• Bachelor's degree in Business Administration or a related field

• Paid Birthday Leave
• Access to Employee Assistance Program
• Novated Leasing
• Flexible Working Options
• Regular team gatherings including monthly team lunch
• Professional development opportunities and continuous learning
• Financial benefits through Discount Store

Our clients are diverse and so are we. We engage with great talent from all walks of life to bring their extensive and varied experience to help promote innovation. We encourage applications from candidates from all backgrounds to further strengthen Bailey Abbott.

Bailey Abbott. Explore Possible.

Our mission and where you fit in

At Employment Hero, we’re an ambitious bunch of people on a mission to make employment easier and more valuable for everyone. 

Since our inception in 2014, we've had some pretty impressive growth (100% YoY), now serving 300,000 businesses globally, with 2 million+ users on the platform, reaching unicorn status in 2022 - and we have no plans to slow down. 

There’s never been a more exciting time to join one of the fastest-growing SaaS unicorns, so let’s see if we could be a match!

What might your days look like 

We're a team of global innovators, who cherish diverse perspectives that fuel our mission; to simplify the world of work for SMBs worldwide.

We're seeking an entry level Service Desk Analyst to join the newly established Service Desk team. The Service Desk Analyst will be responsible for providing first-level technical support to our internal staff. This includes troubleshooting and resolving hardware and software issues, providing user training and documenting technical issues. The ideal candidate will have a strong customer service orientation and a passion for technology. Due to the team requirements, it is essential to work in our head office in Sydney CBD one day per week.

As our Service Desk Analyst you will be responsible for:

• Working closely with our IT Operations team.
• Procurement and management of hardware & peripherals (laptops, mice, monitors, headsets).
• Issuing swipe cards for our Sydney Head Office.
• Managing application provisioning for all cross functional tools such as Slack, Google Workspace, Okta.
• Managing virtual communication tools such as Zoom, Slack, GoogleMeet.
• The remote management of company technology via security software.
• Troubleshooting hardware and software issues on MacOS, iOS, Windows and Android.
• Troubleshooting IT issues across the entire Employment Hero business.
• Working within data protection compliance with ISO27001.
• Participating as a project resource for IT Operation initiatives.

What will you bring

• Entry level experience in Technology (Up to 1 year experience).
• Degree and/or related qualification in Information Technology or Information Systems.
• Ability to work in a busy, fast-paced environment.
• A keen eye for details with a strong work ethic and willingness to learn.
• Strong communication, presentation and listening skills.
• Be willing to go the extra mile to make our team experience memorable.
• Exceptional organisational and time management skills.
• The ability to take direction and also work autonomously.
• Comfortable with Windows and Mac administration.

Experience is important, but for us the biggest measure of success is people who can live and breathe our values. Show us what you can bring to the table, and we’ll empower you to let your talents shine.

Life at Employment Hero 

Remote-first principles

At Employment Hero, we're not just working remotely; we're integrating flexibility and global reach into the heart of our daily operations. 

We also recognise the value of face-to-face connection, and organise local and global gatherings throughout the year to celebrate our wins and make meaningful connections with our colleagues.

Work your way

Every hero has unique powers. Bound by a common purpose and trust, we encourage each other to work in ways that allow us to bring our best selves to work.

We’ve got your back

Whether you’re a seasoned remote-first pro, or a first-timer, you’re in good company. With 900+ heroes globally, team support and collaboration is at your fingertips.

But don’t just take it from us, here’s a quote from one of our AU heroes: 

“Working for a company that has purpose and meaning is felt throughout the entire business. No one turns up to work just to get paid - we turn up to work because we care and take pride in what we do, but we also know how to create balance and flexibility in the important things in our life, such as family, friends and leading a lifestyle consistent with our values.”

Plus you’ll get to enjoy a number of great perks, including: 

• Remote-first and flexible working arrangements
• A generous budget to spend on setting up your home office (if you need a desk, chair, or screen? We’ve got you covered!)
• We set you up for success with the latest and greatest hardware, tools and tech
• Learning and development (including an external study policy, live monthly professional development classrooms, and premium online learning content!)
• Reward and recognition programs - because great work should be recognised and rewarded
• Including Lightning Award for delivering quality work at speed and Values Champion Awards
• Swag app cashback offers and discounts on hundreds of your favourite brands and products
• Self, health, wealth and happiness programs
• Social events and team celebrations
• Employee Share Option Program: be an owner of Employment Hero

• Annual Global Gathering to get to know your global colleagues - so far we’ve been to Thailand, Vietnam and are excited to meet in Bali in September 2024

We also recognise that the same recruitment process doesn’t fit all, so should you require any accommodations or adjustments, simply let us know.

Are we a match? 

Upon applying, you can anticipate a thorough review of your application, followed by an engaging interview process. Successful candidates will have the opportunity to meet with relevant stakeholders, gaining valuable insights into the organisation and the role.

Not exactly the right fit for you?

• If you’re excited about Employment Hero, but this role is not the one for you, we encourage you to explore our careers page, packed with many more great opportunities. 
• Know someone who would be a great fit? Feel free to share the role with your network!

Note to recruiters: Employment Hero has a dedicated in-house recruitment team who are focused on finding the very best talent for our organisation and we kindly request that recruiters do not contact us regarding assisting with our job vacancies. While we appreciate your interest and expertise, we have everything we need in-house to attract and hire the right candidates for our team. Thank you.

The Game Changers:

At AP+ we're changing the game! We're doing big things, and we can't do it alone. We're part of a big ecosystem, and we know teamwork and passion for our purpose is what will make us successful. We value the unique talents, perspectives, of all our employees. This includes people of all gender identities and sexual orientations, First Nations Peoples, people of all abilities and diverse backgrounds, as well as their families. AP+ brings together Australia’s three domestic payment providers, BPAY Group, eftpos and NPP Australia, into one integrated entity. Bringing these businesses together enables AP+ to create a more competitive and coordinated Australian payments organisation that is strategically placed to respond to the impacts of regulatory and technological change today, and into the future.

The Purpose:

The Technology Operations team provides operational support across multiple products, systems and applications in a multi-vendor 24/7 real-time payments processing environment. The team serves as a primary point of contact for internal and external operational and technical teams.

The primary objective of this role is to deliver extensive application and technical support for the tokenisation and 3DS services. Responsibilities include collaborating with testing and project teams, vendor support teams, customers and performing daily production support activities.

You will be responsible for:

• Undertake the day to day support activities and complete tasks within agreed service levels and in accordance with the documented procedures.
• Maintain the health of the supported applications through regular proactive monitoring and remediate any issues which impact application availability and performance.
• Collaborate with internal and external support teams to ensure smooth functioning of the applications and resolution of issues.
• Undertake post incident reviews and root cause analysis as part of problem management.
• Participate in change enablement forums and perform appropriate risk and impact assessment including communication to relevant stakeholders.
• Provide afterhours support which includes overnight/weekend key processing activities, change and release deployments.
• Participate in the 24/7 on-call roster to support incident management and restoration of services.
• Support project work including non-functional testing, configuration activities, documentation review, implementation support outside of business hours.
• Develop and maintain a knowledge management database.
• Identify opportunities to improve observability of application health and performance.
• Drive continual improvement through improving task workflows, application processes and working towards automation.

In order for you to be successful in the role, you'll have:

• Minimum 3 years in an application support role or equivalent.
• Operational support experience in a 24/7 high availability, real-time payments processing environment.
• Strong understanding of cloud technology e.g. AWS, web services, Apigee API, IP-based protocols.
• Extensive knowledge of Unix/Windows OS, Jboss application server, Oracle SQL, Java.
• Experience with application monitoring tools such as AppDynamics, Splunk, Datadog or Dynatrace.
• Exposure to automation tools e.g. Jenkins.
• Knowledge of payments processing environments – Connex switch,  payment gateway, tokenisation, EMV 3DS.
• Non-functional testing knowledge including documentation of implementation plans and results.
• Strong technical awareness and understanding of the mobile payments domain.
• Understanding of AS2805 format messaging would be beneficial.

What’s Next:
We know applying for a role can be a nerve-wracking experience, so we endeavor to review applications and plan to schedule screening interviews within the next two weeks. If you are among selected candidates, we’ll be in touch to schedule a phone interview. In any case, we will keep you posted on the status of your application.

We want to remove all barriers to inclusion so if you need advice or support with your application, we’re here to help. Please reach out to [email protected] We also encourage you to let us know your pronouns at any point during the recruitment process.

Join Simple Machines and be part of our mission to help clients unlock the full potential of their data through the creation of cutting-edge business driven data platforms and software solutions. As we continue to expand our team across Australia and New Zealand, we are seeking a talented Technical Business Analysis who is unafraid to challenge the status quo and push boundaries.

About You

We are looking for a consultant-minded individual who is passionate about working closely with clients to solve complex problems and lead them on a journey from discovery to technical implementation. Your skillset will extend to senior stakeholder management, where you engage with executives and key decision-makers within client organisations. You have a knack for understanding client needs and delivering market-leading solutions.

Have a background in Business Analysis | Technology Consulting | Software Development

You will love and excel in this role if you:

• Thrive in complex business and technology environments; at the boundary between the technical and business worlds, bridging the gap to ensure seamless communication and collaboration
• Are an exceptional communicator and relationship-builder who fosters strong partnership with client and third party teams
• Are comfortable harmonising multiple groups of stakeholders with different priorities and competing needs
• Bring a customer mindset with the ability to align our solutions with the client’s  business goals
• Have a refined understanding of how modern software is built and delivered (tools, methodologies, roles, common challenges etc.)
• Demonstrate knowledge of different methods and tools that help you to perform analysis, testing, product management and delivery in a range of environments
• Are a proactive person who knows what needs to be done, how to approach it, and how to influence others to move things forward
• Are a analytical powerhouse and strategic thinker who can drive the success of our data-driven initiatives, making a significant impact on our clients' businesses
• Are ambitious and excited about the prospect of joining a small, close-knit team of experts and helping it to grow

The Exciting Part

Simple Machines is not your average consultancy or software engineering firm. Our team is comprised of inspiring technical leaders in Data Engineering, Machine Learning, and Artificial Intelligence. Our projects are data-focused and drive impactful business outcomes.

About the Role

We are looking for someone to join our close-knit team of experts in Sydney to help deliver our client engagements as we scale our ANZ business.

If you are passionate about turning data into valuable insights, possess a keen understanding of both business and technology, and excel in senior stakeholder management, then this is the perfect opportunity for you.

Here’s a brief overview of the role’s responsibilities:

Coalesce between business and engineering:

• Facilitate discussions and extract explicit and implicit institutional knowledge to inform technical requirements, acceptance criteria, feature overviews, test cases and other artefacts for the team to work from.
• Document and present information in ways that are accessible to multiple customer groups with varied context and background.

Drive the team’s direction.

• Understand business goals and persuade the client and the SM team on what should be done and why.
• Clearly articulate how our team’s work creates value for our clients.

Increase the team’s speed.

• Enable decision making through communication of relevant information and context in a digestible format.
• Anticipate dependencies and remove impediments to the team’s progress.

Assure the team’s focus.

• Protect the engineering team from day to day ‘noise’.
• Embed and optimise processes to handle our scope of work and new demand.

Assure SM’s position with the client.

• Build and nurture relationships with clients at all levels, building your position as a trusted advisor for our clients.
• Help to manage SM’s delivery risk through proactively identifying, escalating and managing risks.

Working at Simple Machines

We’re looking for someone who’s as passionate as we are about building a world-class technology company specialising in engineering for data.

Just some of the benefits of working with Simple Machines include:

• Flexible working: Want to work from home or leave early to pick up the kids? Need to start early some days, later on others? No problem!
• Generous parental leave: Three months’ fully paid primary carer leave and one month fully paid secondary carer leave, subject to a minimum 12 month tenure
• Learning and development: We all love continually learning and have a generous budget for you to upskill, join conferences, get certified and qualified
• Lunch is on us. Always! We happily supply lunch at each of our office locations every Monday, Wednesday and Friday.

“Everyday they’re helping people, and I get to make sure nothing stands in their way.”

• Are you a Junior Lawyer, Paralegal or Legal Secretary looking for a new challenge where your skills and experience are highly valuable?
• Work for a culture that values its Employees
• Fulltime, hybrid

ABOUT LEAP
LEAP is the leading provider of Legal Practice Productivity Solutions in the world and is part of ATI – one of the largest international LegalTech companies. For more than 30 years, our curiosity and commitment to continual improvement has kept us reimagining productivity tools for lawyers and their staff to support our guiding purpose, to ‘Help lawyers who help people’. The market leading software we develop and support is used by more than 100,000 lawyers and their staff in small and medium sized law firms.

Working alongside our international team of passionate high achievers, you’ll join a fast-growing technology business where things seldom stay the same for long. With more than 1000 smart, caring and ambitious ‘LEAPsters’ working together across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland and New Zealand, you’ll find yourself in good company here.

MEET THE TEAM
Help is at the heart of everything we do at LEAP and no one knows that better than the friendly faces and voices of our invaluable Client Support Team.

Reporting to the Helpdesk Manager, you will build your product knowledge by resolving product, software and related environmental issues as reported by our clients in a high-volume, transactional environment.

Our entire team are passionate, driven, customer focused consultants that strive to provide world class services to our clients, who thrive on improving the customer experience as well as driving internal efficiencies

WHAT YOU’LL DO

• Provide excellent customer service whilst resolving LEAP product queries in an accurate and timely manner
• Answer general client software and hardware queries
• Action inbound and outbound calls as assigned to achieve daily KPIs
• Troubleshoot, diagnose and resolve application issues
• Capture notes using standard notes template in CRM, including recording detailed information for all calls requiring further escalation
• Maintain LEAP software knowledge against the capability matrix

WHAT YOU’LL BRING

• Qualifications (or progressing towards qualifications) in accounting or law
• A proven record and passion for providing excellent customer service (preferably within a professional services environment)
• Proven ability to manage high-volume, transactional calls
• Competent in MS Office
• Proven ability to problem-solve
• Demonstrated ability to learn new skills
• Experience within a help desk or call centre environment (desired, but not essential)

WHAT YOU NEED TO BE REALLY GOOD AT

• Applied learning – assimilating and applying new job-related information in a timely manner
• Communication – clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message
• Managing work (includes time management) – effectively managing one’s time and resources to ensure that work is completed efficiently
• Building customer loyalty – effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty
• Technical / professional knowledge and skills – having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise

As this is a permanent role it will only be open to candidates with Australian Permanent residency or Citizenship.

• Friendly, supportive, and driven culture
• Complimentary gym membership
• Fully stocked pantry
• Monthly massages
• Break out area and sporting activities
• Monthly celebrations for birthdays, work anniversaries, new joiners
• Generous Parental Leave benefits
• One additional paid "Be Me" leave day per year to celebrate being you!
• Opportunity to participate in our Employee Share Scheme

LIFE at LEAP

LEAP is all about impact, growth and ownership. We’re united by a genuine passion for what we do, enriched by the care we show to our customers and each other and driven by the difference we can make together.

LEAPster culture is about prioritising and celebrating the incredible humans behind our market-leading technology. Think performance-driven remuneration incentives, flexible hybrid work, a world-leading Parenting Policy, regular social events, free gym membership and so much more.

At LEAP, we promote equal opportunity. Creating a culture of diversity and inclusion not only promotes innovation but we believe is the right way to do business. Our LEAPsters bring different cultures, genders and perspectives to their days and we wouldn't have it any other way. We welcome and encourage you to apply, no matter who you are or how you identify.

…unless you are representing a third-party agency. Thanks for thinking of us, but we will not review any CVs from external recruitment agencies.

SOUND LIKE A JOB YOU WERE BORN TO DO? WE WANT TO HEAR FROM YOU AND CAN'T WAIT TO RECEIVE YOUR APPLICATION!

More you should know

Discover the human side of cutting edge LegalTech.