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As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role:
The Technical Business Analyst will be responsible for eliciting, analyzing, communicating, and validating business and user requirements for processes, policies, and information systems. They will translate business needs into detailed functional specifications and collaborate with cross-functional teams to ensure successful implementation of solutions. The role involves conducting technical analysis, developing and maintaining documentation, facilitating workshops, ensuring compliance with industry standards, supporting end-to-end project activities, and providing expertise in payments industry trends. Additionally, the analyst will develop and manage change controls to ensure proper documentation and approval of changes.

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What you will need:

• Proven experience as a Technical Business Analyst in the payments industry.

• Strong understanding of payment processing systems and compliance requirements.

• Excellent analytical, problem-solving, and communication skills.

• Experience with Agile methodologies and tools.

• Strong documentation and technical writing skills.

• Ability to work independently and as part of a team.

• Experience in developing and managing change controls.

What we offer you:

A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• Flexible, hybrid working conditions

• Genuine opportunities to learn and grow with a Fortune 500 global Fintech

• Competitive salary and benefits including medical and personal insurances and employee share scheme

#LI-JO1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

• ​​​​​​12 months Fixed Term Contract
• Great opportunity for someone ready to step up in to a leadership role.
• One of LinkedIn's Top 5 companies for career development.

The Senior Test Analyst will be responsible for ensuring the quality of Rest products & services by designing, executing, and managing comprehensive test plans and test reports for the Member Portfolio delivery pipeline. Responsible for identifying defects early, improving product performance, and ensuring that the final deliverables meet business and user requirements, thereby reducing risks and enhancing customer satisfaction. 

• Create and maintain Digital Test plans, Test Summary Reports ensuring they are continuously updated to reflect changes in the project to identify potential risks early in the project and plan mitigation strategies. 

• Designing and setting up robust test automation frameworks using Playwright and Browserstack along with seamlessly integrating these frameworks with CI/CD pipelines to facilitate testing across various environments. 

• Possess expertise in ETL, SQL and database management for efficient data handling, querying, and system integration. 

• Coordinate and manage test execution activities, ensuring they align with the Project delivery goals and timelines. In addition, oversee the creation, review, and management of test cases in Zephyr, ensuring they cover all functional and non-functional requirements. 

• Ensure Jira and Zephyr are configured optimally to support the testing process, customizing dashboards, workflows, and reports as needed to track and manage test execution status as well as defects, ensuring timely reporting, prioritization, and resolution in collaboration with development teams 

• Work closely with Scrum Masters, Product Owners, Developers, and other stakeholders to ensure clear communication and alignment on testing goals and regularly communicate test progress, risks, and issues to project stakeholders, ensuring transparency and alignment. 

• Continuously improve testing processes, tools, and methodologies to enhance the effectiveness and efficiency of the testing function and contributing towards DTD QA Roadmap 

• Collaborate & coordinate with vendors around implementation of testing activities and test phases in line with project goals and timelines  

• Implementing and executing performance tests on both website and app platforms to ensure optimal functionality. 

• Demonstrating hands-on expertise in visual, functional, and accessibility testing, ensuring comprehensive coverage and quality assurance. 

• Providing mentorship to QA resources, guiding them in upskilling and adopting best practices in test automation. 

• Ensure the “Test-Driven Delivery” is followed by adopting a shift-left testing approach for the overall test strategy aligned with the project goals and Agile methodologies. 

• 12 month Fixed Term Contract
• Proven transformation experience in the Super Insurance Claims space essential
• Hybrid working as standard
• Work with purpose

Established in 1988, Rest is one of Australia’s largest profit-to-member superannuation funds.

We support nearly two million members, with around $86 billion of funds under management and are recognised as a responsible investment leader*. We believe when members understand and engage with their super, they’re more likely to get a better retirement outcome.

Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit. To put it simply we want our people to thrive and love the work they do.

Rest’s Data, Technology and Delivery (DTD) business unit is accountable for planning and preparing the organisation for the future through strategic technology innovation, as well as charting our business strategy and executing for today and tomorrow.

The Senior Business Analyst’s responsibilities include:

• Gathering and documenting requirements: Gather, review, analyse, validate, evaluate, and map business systems, processes and user needs and translate them into requirements/user stories with acceptance criteria
• Managing stakeholders: Engage, inform and negotiate with stakeholders to elicit and validate requirements and prioritise them
• Analysing and modelling: Analyse documents, programs, logic, process flows and specifications.  Model the requirements using a range of techniques such as process mapping, story mapping, user stories and acceptance criteria, business rules
• Managing the requirements lifecycle: Ensure that requirements/user stories are prioritised based on their value, complexity, and feasibility, ensuring that the most critical items are delivered first
• Team communication and collaboration: Work closely with Engineers, Testers, Change Managers Third Party members within the product/platform/project team to ensure everyone understands business requirements to be able to develop a fit-for-purpose solution
• Risk and issue management: Identify risks and issues and develop effective mitigation/management strategies according to Rest’s risk framework, and communicate risk assessments and plans to the necessary stakeholders.
• Business domain knowledge in superannuation or financial services
• Proven transformation experience in the Super Insurance Claims space essential
• Ability to understand business functionality, business complexity and interdependencies
• Proven experience in establishing requirements and specifications for system integration (incl. via API) and single sign-on
• Proven experience in performing data analysis
• Ability to develop compelling business cases with accurate cost and effort estimations
• Highly developed strategic, analytical, problem solving, issues management and evaluation skills to deliver innovative solutions
• Understanding of modelling techniques, such as business process models and notation (BPMN), data flow diagrams and unified modelling language (UML®), SIPOC and value stream analysis etc Demonstrated experience in writing user stories and acceptance criteria
• Excellent communication, facilitation, consultation, negotiation and reporting/presentation skills, including the ability to influence people at all levels, and foster and maintain collaborative working relationships both within and outside the organisation
• Ability to quickly troubleshoot problems that may arise in work products
• Proven ability to work under pressure, meet deadlines and prioritise workloads.