Account Manager

Shape the Future with ArchiPro

At ArchiPro, we are redefining the way people design, build, and renovate their spaces. By connecting the world of architecture and design with leading suppliers and service providers, we empower our clients to bring their visions to life. With a platform that continues to experience rapid growth and international expansion, we are searching for a dynamic Account Manager to nurture and grow our entry-level clients.

The opportunity

As the Account Manager, you will be instrumental in managing and expanding our early stage client portfolio. You'll focus on delivering efficient, digital-first service while identifying growth opportunities and creating scalable client engagement strategies.

What success looks like

Client Relationship Management: Expertly managing a diverse portfolio of clients on our entry-level packages. Your role involves implementing a sophisticated yet automated service model that balances digital efficiency with personalised attention. Supporting your client portfolio from onboarding to Quarterly Business Reviews, you’ll ensure that clients feel valued and supported, setting the foundation for long-term engagement and potential account expansion.

Growth and Expansion: Success in this role means being a strategic growth catalyst, aiming to transform entry-level clients into scalable opportunities. You'll develop a keen eye for identifying clients with high-growth potential, conducting thorough assessments that go beyond surface-level interactions. Through proactive engagement, targeted communication, and deep understanding of client needs, you'll nurture these relationships, preparing promising clients for potential progression to higher service tiers. 

Performance and Optimisation: As a data-driven Account Manager, you’ll be responsible for continuously educating clients on the value of data and our client marketing capabilities. Leveraging our ArchiPro Business and Advanced Analytics to understand clients behavior, optimise marketing campaigns and drive organic performance improvements. 

What You Bring to the Table:

Client Management Skills: Strong ability to manage entry-level client relationships. Excellent digital communication and engagement skills. Proactive approach to identifying growth opportunities. Proven track record of building rapport quickly and maintaining professional, engaging client relationships through multiple communication channels including email, video calls, and digital platforms.

Communication Skills: Exceptional verbal and written communication abilities that enable clear, concise, and compelling interactions across diverse client profiles. Demonstrated skill in translating complex digital marketing and platform concepts into easily understandable language. Strong ability to construct persuasive narratives that highlight the value proposition of ArchiPro's services. Adept at tailoring communication style to different client needs, from technical deep-dives to high-level strategic discussions. 

Strategic Capabilities: Quick learner with ability to understand client needs. Analytical mindset for evaluating client potential, entrepreneurial spirit focused on creating value.

Technical Proficiency: Demonstrated understanding of advertising and digital marketing, comfortable with digital platforms and self-service models, basic data analysis skill and a tech-savvy approach to client management.

Industry Knowledge: Ideal candidate would have experience working within SaaS, architecture, and design sectors, understanding their unique challenges and opportunities.

Collaborative Approach: Adept at working cross-functionally with sales, product, and marketing teams to deliver integrated solutions that enhance the client experience.

Why Join ArchiPro?

• Be part of an ambitious, high-growth company with a mission to revolutionise the design and build industry.
• Join a passionate, supportive, and collaborative team that celebrates success and innovation.
• ArchiPro is backed by Tiger Global, one of the largest funds globally, and they only back the world's most exceptional companies. They invested in Facebook, TikTok, Air BnB, Alibaba, Roblox, and Stripe.

ArchiPro is frequently ranked among the top 10 most disruptive companies in AU and NZ.

For the curious minds:

• What our clients have to say
• What our team have to say
• What the media have to say
• Our Founders story

Make Your Mark

This is your opportunity to be at the forefront of ArchiPro’s next chapter. If you are a visionary leader with a passion for driving impactful partnerships and shaping the future of an industry, we want to hear from you.

Next Steps

Sound like the role for you? Apply now and let’s shape the future together!

Account Manager

Shape the Future with ArchiPro

At ArchiPro, we are redefining the way people design, build, and renovate their spaces. By connecting the world of architecture and design with leading suppliers and service providers, we empower our clients to bring their visions to life. With a platform that continues to experience rapid growth and international expansion, we are searching for a dynamic Account Manager to nurture and grow our entry-level clients.

The opportunity

As the Account Manager, you will be instrumental in managing and expanding our early stage client portfolio. You'll focus on delivering efficient, digital-first service while identifying growth opportunities and creating scalable client engagement strategies.

What success looks like

Client Relationship Management: Expertly managing a diverse portfolio of clients on our entry-level packages. Your role involves implementing a sophisticated yet automated service model that balances digital efficiency with personalised attention. Supporting your client portfolio from onboarding to Quarterly Business Reviews, you’ll ensure that clients feel valued and supported, setting the foundation for long-term engagement and potential account expansion.

Growth and Expansion: Success in this role means being a strategic growth catalyst, aiming to transform entry-level clients into scalable opportunities. You'll develop a keen eye for identifying clients with high-growth potential, conducting thorough assessments that go beyond surface-level interactions. Through proactive engagement, targeted communication, and deep understanding of client needs, you'll nurture these relationships, preparing promising clients for potential progression to higher service tiers. 

Performance and Optimisation: As a data-driven Account Manager, you’ll be responsible for continuously educating clients on the value of data and our client marketing capabilities. Leveraging our ArchiPro Business and Advanced Analytics to understand clients behavior, optimise marketing campaigns and drive organic performance improvements. 

What You Bring to the Table:

Client Management Skills: Strong ability to manage entry-level client relationships. Excellent digital communication and engagement skills. Proactive approach to identifying growth opportunities. Proven track record of building rapport quickly and maintaining professional, engaging client relationships through multiple communication channels including email, video calls, and digital platforms.

Communication Skills: Exceptional verbal and written communication abilities that enable clear, concise, and compelling interactions across diverse client profiles. Demonstrated skill in translating complex digital marketing and platform concepts into easily understandable language. Strong ability to construct persuasive narratives that highlight the value proposition of ArchiPro's services. Adept at tailoring communication style to different client needs, from technical deep-dives to high-level strategic discussions. 

Strategic Capabilities: Quick learner with ability to understand client needs. Analytical mindset for evaluating client potential, entrepreneurial spirit focused on creating value.

Technical Proficiency: Demonstrated understanding of advertising and digital marketing, comfortable with digital platforms and self-service models, basic data analysis skill and a tech-savvy approach to client management.

Industry Knowledge: Ideal candidate would have experience working within SaaS, architecture, and design sectors, understanding their unique challenges and opportunities.

Collaborative Approach: Adept at working cross-functionally with sales, product, and marketing teams to deliver integrated solutions that enhance the client experience.

Why Join ArchiPro?

• Be part of an ambitious, high-growth company with a mission to revolutionise the design and build industry.
• Join a passionate, supportive, and collaborative team that celebrates success and innovation.
• ArchiPro is backed by Tiger Global, one of the largest funds globally, and they only back the world's most exceptional companies. They invested in Facebook, TikTok, Air BnB, Alibaba, Roblox, and Stripe.

ArchiPro is frequently ranked among the top 10 most disruptive companies in AU and NZ.

For the curious minds:

• What our clients have to say
• What our team have to say
• What the media have to say
• Our Founders story

Make Your Mark

This is your opportunity to be at the forefront of ArchiPro’s next chapter. If you are a visionary leader with a passion for driving impactful partnerships and shaping the future of an industry, we want to hear from you.

Next Steps

Sound like the role for you? Apply now and let’s shape the future together!

BlueScope is an Australian-born, global success story, spanning 18 countries, with a team of over 15,000 people. We’re driven by innovation and are proud that the technologies in our products and brands, like COLORBOND® steel, inspire and protect everything from hospitals and bridges to stadiums and homes.

The Opportunity

Come and discover the opportunity to join our Lysaght business in our Launceston team as an Account Manager, focusing on the North West of Tasmania Region. Made in Australia since 1921, Lysaght manufactures and markets steel building products that have helped shape the nation: from iconic corrugated roofing over Australian homes, to large commercial and industrial projects.

We are seeking an experienced and driven Account Manager to join our team. In this exciting customer-facing opportunity, you will nurture, grow and strengthen relationships with our key customers, present and for the future.  Be mentored by industry as you develop sales strategies designed to ensure profitable growth of revenue. We are ready to help you succeed.  

What Will You Do?

With the backing of our brand as an established steel supplier of Australian made quality products, you will:

• continue to strengthen partnerships with our existing customers
• implement a purposeful call planning cycle and face-to-face client meetings to develop and maintain profitable business with new and existing clients
• identify new business opportunities with new customers
• identify opportunities to grow business with existing customers
• identify further service improvement and growth opportunities 
• work collaboratively with the internal teams to fulfill and exceed customer needs
• undertake price maintenance activities and database management

More About You

This opportunity suits a highly driven individual who will make this role their own and will strive to meet the needs of our customers and our business. You will bring:

• exceptional account management or new business sales capability
• strong knowledge of the Tasmania region and its business environment
• the ability to leverage customer and market information to develop attractive product and solution-based ideas and service
• commercial acumen with an understanding of pricing and margin and its impact on profitability
• exceptional relationship management and influencing capability 
• a commitment to your own safety and wellbeing and care for others

What’s in it For You

• Full-time permanent position
• Competitive remuneration package
• Tool of trade Vehicle
• Free secured parking onsite
• Flexible working arrangements
• Ongoing training and career development opportunities
• Employee benefits with discounts on health and wellbeing products and services
• Employee Assistance Program

Come and discover us at bluescope.com/life-at-bluescope/careers.

Together we can make a world of difference.

Applications close Wednesday 22nd January 2025

​​​​​​About the opportunity

Join our Xplor Gym Team as an Account Executive in Australia to make a real impact every day. We say that because we know that every conversation we have, every code line we write and every interface we design is another opportunity for us to enrich our customers’ experiences.

Reporting into the General Manager for Xplor Gym, you'll help us launch our new Xplor Gym product into new territories, playing a pivotal role in establishing our presence and fostering meaningful connections within the fitness space.

Some of the other responsibilities include: 

• Identify, attract and convert business opportunities. Support new business by completing sales demos (remote & in person), contributing to marketing strategies and generating sales proposals.
• Researching and finding prospects, using online platforms (e.g. Instagram, LinkedIn), marketing lists and in person events.  This will include cold calling & emailing to grow and maintain a prospective pipeline.
• Achieve agreed revenue targets for each quarter, based on volume, revenue and margin. Provide recommendations for initiatives which help maximise financial/sales performance.
• Design a sales execution plan in alliance with Senior Leadership team and work with Sales Team to deliver this.
• Develop customer relationships and manage expectations throughout the Onboarding and Go Live phases to ensure a source of referrals and testimonials.
• Provide weekly reporting to the Senior Leadership Team detailing number of leads, demos, closed won and opportunities.

Location: In this position, you can work from home 100%, anywhere in Australia provided you have eligible working rights. However, there is a preference for Melbourne based candidates.

What you will do

This is your opportunity to join carsales in the role of Account Coordinator. In this role, you will support the carsales mediahouse team, by providing a range of administrative support to ensure that all sales activities and advertising campaigns are delivered accordingly. This will be achieved by understanding the client’s business, our products, the market, and our business objectives. You will:

• Support Account Managers in coordinating sales activities and maintaining strong customer relationships.
• Develop solutions that deliver campaign management. This includes implementation, communication with external partners on status, tracking and post-campaign reporting.
• Deliver sales collateral by ensuring go-to-market decks, pitches and insights decks are accurate and relevant to the advertiser.
• Demonstrate understanding, motivations and expertise in assisting the team in the sale and successful delivery of advertising solutions.

What you will do:

Our Sales teams are full of talented individuals who partner with our customers – whether that be dealerships, agencies, automotive manufacturers, corporates or finance and insurance companies. They’re passionate about ensuring we remain a market leader, providing best in class services and offering tailored solutions to our clients and customers. We have multiple sales teams who look after different client bases, so there are plenty of opportunities to move teams and learn something new if you’re wanting to broaden your skillset. 

This is your opportunity to join the Outbound Performance team as a phone-based Account Manager. This team manages relationships with a range of dealers in the carsales network across the country. 

As a phone-based Account Manager within this team, you will be responsible for managing our existing dealer network to support the growth of our dealer clients. If you are passionate about customer service, solution selling and proactively building business relationships, then we want to hear from you. 

In this role you will: 

• Understand and share expertise in implementing new ways our dealer clients can improve their business by providing a tailored solution from our suite of products. 
• Support and maintain existing accounts, track performance and ensure that our dealer clients are receiving the best return on investment. 
• Act as a conduit between our internal teams and our dealer clients to coordinate all elements of campaigns and ensure that the quality/expectations are met. 
• Work towards KPIs and targets across inbound and outbound calls, Salesforce administration, quarterly business reviews, identify solution sales opportunities across our product portfolio, and increasing revenue per quarter for our Promote products, Website Solutions and Dealer Services.    

The Opportunity:

Flywire is looking for a motivated and hardworking Account Manager to help with the delivery and execution of our solution to Small-to-Medium (SMB) partner institutions. This individual will execute scalable, efficient strategies to continuously improve and expand our client engagement to retain & maximise the value of these partnerships.

Key Responsibilities:

The SMB Account Manager (AM) utilizes data to understand, at scale, client profiles, needs & goals. They use this knowledge to ensure Flywire products and services are helping the client be successful. The AM executes scalable, efficient strategies designed to increase Flywire’s effectiveness on campus while providing accurate and timely issue resolution. They effectively communicate with client stakeholders through a mixture of data-led, targeted campaigns as well as direct engagement, in keeping with the long-tail strategy. 

AMs have a thorough understanding of Flywire products and services. Because AMs come to know their regional market & EDU sub-industries so well, they are able to identify additional ways that Flywire can serve certain account(s). In partnership with the Sales team, they ensure the client understands the further success that can be achieved with the appropriate, additional Flywire products and services. In doing so, the SMB Account Manager will:

• Protect and grow existing accounts by executing a scalable account management strategy

• Utilise data to systematically identify new revenue opportunities through existing products

• Collaborate with Sales to close new product opportunities which further unlock an account’s potential

Additional duties of the an SMB Account Manager:

• Support the execution of new client onboardings & new product deployments

• Work collaboratively with Client Operations to resolve operational challenges 

• Represent Flywire in webinars and in-person events as needed

• Be an active contributor to the development of the team, providing ‘on the ground’ insight

• Supporting the onboarding of new team members

• Contract renewals

You will produce new business sales revenue from a SaaS license model. You will accomplish this through account planning, territory planning, researching prospect customers, using business development strategies and completing field-based sales activities within a defined set of prospects, territory or vertical.

What you get to do in this role:

• Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across all product sales
• Oversee client relationship mapping to the account team, orchestrating an account strategy across a broad virtual team (Solutions Consultants, Solutions Specialist, Success resources, Partners and Marketing, etc.)
• Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help help their IT roadmap
• Identify the right specialist/ support resources to bring into a deal, at the right time

Reporting to the Sales Director, National Accounts ANZ for FIJI Water, you’ll take the lead as Key Account Manager, driving business development and managing top-tier National Retail and Convenience Accounts across Australia. Your mission? To expand a portfolio of key accounts, fueling impressive sales growth and helping shape the future of FIJI Water in Australia. Your success will directly contribute to the team's ambitious revenue goals, making you a crucial player in our ongoing story of excellence and innovation!

Here's what you will be doing:

• Craft Winning Strategies: Design dynamic business strategies to drive explosive growth in National Retail and Convenience channels.
• Expand Horizons: Take charge of business development by hunting down new opportunities, growing our client base, and forming strategic partnerships that push growth to new heights.
• Own Key Accounts: Manage and nurture key accounts while securing exciting new business channels, making an impact across the board.
• Seal the Deal: Identify, negotiate, and execute joint business plans for National Retail and Convenience Accounts that bring powerful results.
• Dominate the Shelf: Ensure our products shine on the shelves—achieving shelving, pricing, and merchandising targets in line with brand goals, account objectives, and budget requirements.
• Stay Ahead of the Market: Lead the charge in understanding category trends and competitive moves in the Australian market, ensuring we're always a step ahead.
• Champion Collaboration: Foster top-tier communication and collaboration with customer service, brand marketing, supply chain, finance, sales, and business development teams.
• Analyze for Impact: Provide crucial insights and ad hoc analysis for the Sales Director, National Accounts ANZ, and Senior Leadership, keeping us on the cutting edge.
• Take Charge of P&L: Own full P&L responsibility, ensuring every decision aligns with our financial goals.
• Maximize Our Reach: Use analytics to optimize distribution, perfect SKU/pricing strategies, and manage trade spending for maximum impact.
• Spot Opportunities: Analyze monthly data to evaluate promotional effectiveness, track competitors, and pinpoint new opportunities for growth.
• And More: Be ready to take on other exciting tasks as they come, contributing to a vibrant and ever-evolving team.

About the opportunity

Join our Xplor Pay vertical as an Account Management Administrator in Melbourne to make a real impact every day. We say that because we know that every conversation we have, every code line we write and every interface we design is another opportunity for us to enrich our customers’ experiences.

Reporting into the Xplor Pay Account Management Team leader, you will help us by providing efficient and effective support to our Account Managers and wider organisation. Some of the other responsibilities include:

• Perform general administrative duties.
• Maintain and update spreadsheets ensuring accuracy and confidentiality of information.
• Assisting with preparation of documents.
• Understands the system and default process and how the customer accounts should progress to endure the customers information is correct.
• Research required information using available resources.
• Follow up with customer and client correspondence where necessary.
• Collaborate with other team members & departments to ensure smooth workflow and effective communication.

For this position, we offer a hybrid and flexible working model, where you will spend 2-3 days per week in the office and the rest working from home.

The Account Manager will play a crucial role in driving revenue growth, fostering long term businesss relationships and maintaining client satisfaction across a portfolio of our golf course partners.  Relationship management will be at the core of this role, managing key partner clients, growing the accounts through up-selling products, driving revenue and retaining courses through adoption of best practises and use of our products and services.

Key Responsibilities
The Account Manager will be a key member of the Australian BRS Golf / GolfNow team that will build and contribute to business success by;

• Developing a well-rounded understanding of our Account Management philosophy, market and customer needs.
• Conduct regular check-ins and meetings with clients to review performance, gather feedback, and identify opportunities for growth.
• Developing advanced product and industry knowledge to be able to provide consultative advice and information to help our customers maximise use and adoption of our products and services, including upselling of new products and to secure and optimize tee time offerings to build attractive inventory for our platforms.
• Leveraging technical tools, platforms and quantitative data to inform proposals that ensure our clients derive maximum value from our services through establishing relationships, conducting account reviews and working closely with senior team members and management to understand and thereafter execute strategies to strengthen relationships and help golf course partners meet their success criteria.
• Devoting proportionate time, effort and a high level of communication touch points with high value/ potential accounts (including onsite visits when appropriate). Acting as a positive ambassador for our business products and services.
• Having a firm understanding of dynamic pricing and its place within the golf industry. Educating and implementing successful dynamic pricing strategies with our golf course partners
• Retaining clients and their long-term business through contract renewals and ensuring client satisfaction.
• Monitor account performance and identify opportunities for upselling or cross-selling additional products/services.
• Having the long-term success of our clients at the heart of all you do, ensuring these course partners are represented in a positive way on our platforms and within any communications.
• Being results focused in meeting and/or exceeding individual and department metrics and goals, as well as exercising accountability and a strong work ethic in managing a portfolio of clients to drive revenue and retention.
• Devote proportionate time, effort and a high level of communication touch points with high value/ potential accounts (including onsite visits when appropriate). Acting as a positive ambassador for our business products and services.
• Maintaining an accurate daily record of all activity using Salesforce
• Engaging with colleagues locally and internationally to understand and support the growth of a positive company culture, ensuring that core values and personal behaviours are consistently demonstrated and contribute to making Golf a Great Place to Work.

We are looking for a Fraud Officer to join our team. 
A Fraud Officer's role is to protect the financial wellbeing of our client's customers and minimise fraud losses. Fraud Officers achieve this by providing exceptional customer service when interacting with our client's customers through inbound and outbound phone calls as well as ensuring all alerts and necessary escalations of potential fraud cases are completed in a timely manner.

About the Role:

• Handle customer interactions via inbound and outbound calls, ensuring excellent customer service.
• Accurately and timely complete outputs from fraud detection systems, addressing all alerts and fraud cases as needed.
• Liaise with merchants, Visa, and internal departments to assist in the mitigation of fraud
• Proactively analyse transactional data to identify fraud trends and risks.

We are currently seeking a Maintenance Officer to join the team at Oaks Sunshine Coast Oasis Resort. You will be responsible for maintaining the presentation of guest rooms and public areas and carrying out repairs within the property.

This part time position will have the opportunity to work within a great team at a large resort, working 22hrs per week. 

About the role:

• Undertake general repairs and maintenance as required;
• Provide induction and supervision of external contractors;
• Implement the preventative maintenance program for each property; and
• Maintain daily work records and service schedules

Hourly rate (excluding super):

Monday - Saturday: $32.25 per hour

Sunday: $38.70 per hour

At Sofitel Adelaide, you’ll ensure internal controls and credit limits are upheld, working closely with Sales, Front Office, and Reservations to maintain payment terms. By reconciling credit card payments and daily collections, you’ll identify and resolve discrepancies with accuracy. Performing audits and handling varied tasks, you’ll take pride in your role as a financial cornerstone. With every balanced account, you’ll grow your skills and enjoy the satisfaction of a job well done.

Our exciting Digital Sales Account Manager opportunity is a hybrid role responsible for retaining and selling Experian's leading Digital Advertising Marketing solutions, that is uniquely placed to solve client needs. This is a growth area in our business with substantial upside and will suit a experienced operator that's comfortable selling larger complex deals that offer tailored data solutions involving our proprietary tech and expert consulting. This team operates to service sophisticated use cases of our data solution, from new product development, expanding partner services to ad monetisation growth. Global exposure with coordinating and learning from global networks and markets to learn and implement best practices for the ANZ market.

You will produce new business sales revenue from a SaaS license model. You will accomplish this through account planning, territory planning, researching prospect customers, using business development strategies and completing field-based sales activities within a defined set of prospects, territory or vertical.

What you get to do in this role:

• Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across all product sales
• Oversee client relationship mapping to the account team, orchestrating an account strategy while leading across a broad virtual team (Solutions Consultants, Solutions Specialist, Success resources, Partners and Marketing, etc.)
• Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help help their IT roadmap
• Identify the right specialist/ support resources to bring into a deal, at the right time

We are looking for a Scheduling Officer with a positive attitude, customer focused mindset and a strong drive to deliver, optimal logistic scheduling of services and care appointments to our Home Care clients. The position is on a full-time basis and will be based in our Launceston TAS office.

Who we are:
As a proud not for profit organisation since 1922, Respect Aged Care serves older residents through our high standard of care and community. Our focus is on giving back to older adults by fostering communities of belonging. Headquartered on the northwest coast of Tasmania, our philosophy is: Everyone deserves the right to a life well-lived, with dignity and respect.

Our organisation is constantly growing, with many homes and thousands of residents and employees across Victoria, New south Wales and Tasmania. Respect also has home care services in multiple states, and more than 700 units in different retirement villages and independent living communities.

The position:

The Scheduling Officer is responsible for the proficient and timely allocation of a team of Home Care Assistants to deliver client care and support in alignment with clients’ needs and preferences and a range of program requirements within the home care setting. The role is also responsible for maintaining timely communication with clients, families and field staff about changes to rosters and/or allocated staff.

The Scheduling Officer is an important role within the Home Care team that enables the service to deliver care and supports to clients ensuring compliance with the Aged Care Quality Standards, industrial relations legislation and client service agreements.

Responsibilities:

• Serve as the primary point of contact for all rostering enquiries and duties
• Coordinate all rostering requests ensuring they are completed accurately and in a timely manner to reflect client requests, within scope of role
• Update and maintain roster changes to ensure accuracy
• Emphasis on maintaining a roster with over 90% permanent staff, optimising employee utilisation based on their availability and capacity.
• Ensure permanent rosters are published at minimum 2 weeks in advance
• Effectively manage of non-billable hours including but not limited to kilometres, overtime, and training
• Ensure that new Respect Home Care client services and schedules are established within agreed-upon service level agreements
• Monitor hours worked by Home Care Assistants to ensure they are working within the scope of industrial relations obligations across Enterprise Agreements and/or relevant employment awards
• Demonstrates a high level of customer service to clients, general public and staff in a prompt, professional and effective manner
• Communicate sensitively, openly and effectively with clients, their families/carers and/or advocates, substitute decision makers and other staff including providing prompt, courteous and relevant responses
• Understand cultural and linguistic differences that may present barriers to CALD clients accessing and receiving appropriate support
• Adhering to policies, procedures, and professional standards, including the Aged Care Quality Standards the Aged Care Quality Code of Conduct and Standards, the Home Care Packages Program
• Act, report, and document hazards, incidents or SIRS as per Respect Incident Management policies and procedures and Home Care Package Guidelines
• Contribute to continuous improvement initiatives and safety culture, facilitate and participate in client conferences
• Ensure timely management of finalising schedule inputs into timekeeping as per fortnightly payroll cycle
• Other duties as required

Essential:

• Demonstrated expertise in scheduling and workforce planning, ensuring the development of effective schedules that account for employee availability and organisational compliance
• Experience in assisting with inquiries, including the administration of roster changes, cancellations and leave arrangements.
• Excellent attention to detail and accuracy in scheduling and data management.
• Proficient in using scheduling software or workforce management systems.
• Proven ability to work independently, make sound judgements, and prioritise tasks in a fast-paced environment.
• Demonstrated understanding of risk management protocols, covering hazard identification and incident management
• Proficient computer and information management skills
• Current National Police Certificate (or ability to acquire)

Desirable:

• Certificate III in Business Administration (or similar) or equivalent experience in the workforce
• Sound knowledge of Home Care and/or Aged Care industry including exposure to the Aged Care Quality Code of Conduct, Aged Care Standards & accreditation process
• Experience working in rostering services in a large multifaceted organisation

We will be reviewing and assessing applications as they are received, so early submission is encouraged.

To be considered for employment with Respect, each candidate must satisfy the legislative requirements of Aged Care Worker Screening to ensure suitability to work in the aged care industry.

What we can offer you:

• Competitive Salary + Super and entitlements.
• Maximize Your Benefits: Get Up to $18,550 in Not-for-Profit Salary Packaging Incentives per FBT Year!
• Meaningful work in a growth-driven organisation.
• A healthy and positive workplace culture.
• Discounted private health insurance

Are you ready to take the reins, build powerful relationships, and drive sales growth with some of the industry’s biggest players?
As a Commercial Account Executive, you’ll be at the heart of our business, owning a portfolio of top-tier clients and working closely with project builders to support and elevate their businesses. This is more than a sales role – it's a chance to make an impact, build a future, and work with people who share your passion for excellence.

• Develop and nurture long-term partnerships with major project builders and key clients, ensuring satisfaction and consistent engagement.
• Set project goals, keep stakeholders in the loop with regular meetings, and ensure all deliverables meet quality standards and client expectations.
• Achieve stock control targets, hit revenue goals, and own your pipeline with effective negotiation and CRM management.
• Work hand-in-hand with our BDMs and sales support team to deliver projects seamlessly and exceed client expectations.
• Forge strong relationships with decision-makers across different stakeholder groups, establishing yourself as a trusted partner.
• Stay organised and efficient by leveraging CRM tools to manage client relationships, track progress, and maintain up-to-date sales data.
• Be a collaborative, proactive part of our team, contributing ideas and strategies to help us grow as a company.

Hi. We’re OFX, a global provider of online international payment and money management services. Our journey is one of exciting growth and transformation, revolutionizing how businesses and individuals move and manage money globally. We're evolving into a global payment solutions provider, enabling businesses to streamline their global financial operations, improve control, reduce costs and achieve more. Our new Business Platform offers clients real-time visibility and controls over their payments, expenses, approval workflows and reconciliations to help make business easier.

At OFX, you’ll have the opportunity to bring your expertise to life, collaborate across disciplines, and be part of a team shaping the future of global money management.

Purpose of your Role

Reporting to an Operations Team lead within Payment Operations, the Settlements Officer will be responsible for various tasks spanning the Payment Ops group including but not limited to, incoming and outgoing payment reconciliation, outward payment batch processing, Investigation/Trace/Recall of customer funds in accordance with company policies, and commercial and consumer team requirements.  Daily calculation of funding requirements to ensure sufficient balance in Accounts to meet daily payment obligations.

This position is accountable for contributing to effective Operations & Settlements procedures and processes that balance OFX’s operational, financial, and reputational risk associated with its incoming receipts, outgoing payments and global payment methods.  The Settlements Officer supports ‘direct to client’ focused practices that position OFX for scalable, profitable business growth.

This role is also responsible for the day-to-day enquiries from internal service and dealing teams in relation to operational issues, which include the receipt and settlement of customer transactions, investigation of payment instructions, status of payments and location of funds.

What you do

• Performing daily incoming payments reconciliations
• Perform outgoing payment processing operations and payment exceptions
• Serve as contact for internal and external stakeholders, while responding to and escalating issues appropriately
• Perform unallocated funds procedure and processes
• Analyze and drive to completion open items as they relate to payments and investigation activities
• Customer and bank liaison as needed for investigation of payment instructions or location of funds
• Continually review back-office operations for continuous process improvement and automation; support strategic initiatives including definition of process, controls and associated system requirements
• Ensure policies and procedures are followed to mitigate risk and fraud
• Liaise with financial institutions and assist in payment resolution
• Communicate efficiently with Global Treasury and Cash Management teams to ensure incoming receipts from and outgoing payments to customers are accurately managed and forecasted in cash balances.
• Align with the corporate strategy and priorities; actively participate in the development of the department’s procedures and processes and continuous improvement
• Ensure all documentation is updated and accessible, service levels are maintained, and adhere to all established procedures and controls
• Understand the competencies required for successful job performance and utilize this knowledge to coach and develop team members as well as to identify training needs
• Energize and inspire colleagues – generating excitement, a sense of pride, and a drive to excel
• Build and maintain relationships at all levels both within and outside the organization
• Identify ways to improve productivity and efficiency, while also utilizing relevant internal technology to efficiently manage Operations needs and deliverables
• Work together with the other colleagues in the Operations department globally to create a cross-functional, collaborative, high-performing team
• Monitoring of internal and customer email mailboxes and responding in a timely manner
• Assist with ad-hoc projects and IT change requests

Be a pro-active team member and assist with all aspects for finance. 

-Accurate and timely supplier invoice data entry.

-Correct general ledger coding of supplier invoices.

-End of months accruals and journals.

-Answer debtors' enquiries promptly. 

-Daily bank reconciliations. 

-End of month reconciliations.

-General administration including e-filing. 

We’re looking for a Commercial Account Manager to join Procore’s Sales team. In this role you’ll serve as the main point of contact for existing strategic mid-size accounts while also leveraging your understanding of Procore’s products and processes to maximize renewals and expansion. You’ll collaborate with Customer Success, other Sales members, and Solution Specialists to maintain and expand our customer revenue base. 

This position is based in Sydney, Australia. We’re looking for someone to join our team immediately.

What you’ll do:

• Serve as the main point of contact for your geographic based territory by preserving and developing the customer relationship, highlighting the value of Procore and its product suite, and deepening the customer’s attachment to Procore
• Work cross functionally with Inside Sales Reps, Product Solution Specialists, and Customer Success Engineers to drive product adoption, ensure customer retention, drive increased spend on existing products (upsell), and lead attachment to new products (cross-sell)
• Research accounts, identify key champions, generate interest, and obtain business requirements
• Maintain accurate and up-to-date forecasts; provide sales management with reports on sales activities and projects as requested
• Pursue and increase knowledge of key competitors to ensure that our value proposition is effectively communicated to customers
• Manage and maintain accurate leads, opportunities, and account information within Salesforce.com
• Achieve or exceed monthly and quarterly targets
• Coordinate internal resources to solve client’s issues and execution of service agreements
• Periodic travel to client onsite visits

What we’re looking for:

• 5+ years of demonstrated successful software sales, preferably B2B5
• Experience using a consultative, solution-based sales methodology desired
• Proven record of success in an inside sales based selling model
• Ability and resilience to work in a fast-paced sales environment
• Ability to develop trusted relationships
• Post-sale revenue expansion experience preferred
• Experience with CRM and opportunity management systems, preferably Salesforce.com
• Proven ability to develop and manage pipeline and forecasting

About the Opportunity 

We are looking for a talented individual with the right skills and knowledge who want to join in our mission of ‘being by your side for life’ to positively impact Australians.

In this role you will,  

• Perform claims administrative tasks in support of the Case Managers

• Participate in the development of improved procedures for the administration of claims

• Receive initial notification of claims and implement action, check policy status, record on system and send claim forms

• Acknowledge receipt, make up claim file, attach underwriting documentation and attach applicable policy wording

• Arrange periodical benefit payments and payment of service provider accounts

• Process claim payments following instruction from the Case Manager

• Co-ordinate Surveillance, Rehabilitation and Independent Medical Examination referrals 

Join our team in Norwest as a Business Support Officer. From managing office facilities and ensuring everything runs smoothly to providing essential administrative assistance, your contributions will help drive our success. If you're passionate about creating a well-organized, efficient, and welcoming workplace, we want you on our team!

Key responsibilities:

• Director of First Impressions, be the face of our team in a collaborative environment, welcoming our clients and supporting staff members
• Meeting and greeting visitors and clients, answering phone calls
• Systems all-rounder, understand our different systems and guide staff to subject matter experts such as IT or Finance Team when queries are raised
• Assist our quality assurance team in conducting project audits at the direction of our HSEQ Leader
• Health and safety champion, as a health and safety representative, manage the emergency response and workplace inspection audits
• Supporting the coordination of office and corporate functions 
• Kitchen duties, including maintaining a clean and organized space, restocking supplies, and assisting with staff catering needs
• Employee Inductions, onboarding and offboarding administration tasks
• Assisting in organising travel and accommodation
• Coordinating deliveries and mail
• Coordinating training, email communication, room bookings
• Updating and filing documents
• Assist with organising staff photos, business cards.

This role will be based full time in the office in Norwest.

Founded in 2017, we are dedicated to fostering an ecosystem of seamless resource exchange, where efficiency and precision are paramount. With cutting-edge solutions, we empower businesses to thrive and individuals to unlock their full potential. Committed to high-tech innovation, we are actively reshaping the future, one Byte at a Time.

We are seeking an experienced and detail-oriented IT Procurement Officer to join our team in Australia. In this role, you will be responsible for sourcing and procuring IT products and services that meet our business objectives. Your role will involve negotiating contracts, fostering strong relationships with vendors, and ensuring compliance with procurement policies. Leveraging your expertise in IT procurement, communication, and analytical skills, you will play a critical part in driving efficiency and cost-effectiveness in our procurement activities.

Responsibilities

• Conduct in-depth research to identify and source the best IT products and services that align with the company’s needs and goals.
• Negotiate pricing, terms, and contracts with vendors and suppliers to secure optimal agreements.
• Build and maintain strong relationships with vendors and suppliers to ensure reliable and efficient service delivery.
• Collaborate with internal departments to ensure IT purchases support overall business objectives and operational needs.
• Monitor and ensure all procurement activities comply with company policies, regulations, and standards.
• Track, analyze, and report on procurement activities, costs, and outcomes to ensure transparency and continuous improvement.

• Bachelor’s degree in Supply Chain Management, Business Administration, or a related field.
• Proven experience in IT procurement or supply chain management, with at least 2+ years of experience, ideally in a large and complex organization.
• Strong knowledge of IT products, services, and procurement best practices.
• Excellent communication, negotiation, and interpersonal skills in both English and Mandarin.
• Strong analytical and problem-solving skills with attention to detail.
• Ability to work collaboratively across departments and manage multiple priorities in a fast-paced environment.
• Experience with tools such as Atlassian Jira Asset Management and Confluence is highly preferred.

• Hybrid working arrangement.
• Celebrate your tenure with us! Receive generous milestone anniversary gifts that grow with each year of service.
• Join a vibrant workplace culture with fantastic team-building activities, fostering camaraderie and collaboration among colleagues.
• Prioritize your well-being! Access our Flexible Spending Account (FSA) for various health and wellness needs.

Join Centorrino Technologies: Innovate, Grow, and Thrive with Us!

At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2024 and one of the Best Places to Work Medium Size in Australia for 2024, with an outstanding eNPS score of 68. And we’re not stopping there.

We’re excited by the fact our team is continuing to expand. And, as we continue to grow, we’re on the hunt for a Desktop Support Officer to join our team to deliver high quality, onsite technical support to our customers. The role is full-time and will require you to be onsite at our customer site.

Your role will be to provide friendly and knowledgeable support to customers with a positive, can-do attitude. You will have the opportunity to interact with a wide array of technology which includes both mac and pcs, tablet devices, server systems, network infrastructure and voice platforms although the bulk of the server and network elements will be managed by our specialist teams.

Here's what you'll be doing:

• Ensuring the smooth day to day operations of the customers operations.
• Personable with end-users developing a friendly bond with customers.
• Collaborating with your colleagues to determine any processes that requires improvement or can be handled more efficiently.
• Seeking customer feedback on your performance and take an active approach in attempting to continuously improve these results.
• Identifying problems or requests which don't have an existing process and collaborate with your peers to develop and implement one.
• Ensuring documentation and procedures are always up to date.
• Taking ownership of day-to-day technology issues and dealing with external 3rd party organisations.
• Collaborating with your peers in other teams across our business to ensure a successful outcome for the customer.

Here’s what you’ll bring:

• A passion for providing exceptional customer service, demonstrated through your ability to help people fix technical issues with their computers and other technology devices – even with your own family's devices.
• A keen interest in technology and a strong desire to ensure that all technology is functioning optimally. You will be willing to learn new technology solutions and concepts to confidently liaise with staff and external vendors.
• Effective communication skills when troubleshooting technical issues. You will be able to remain calm and articulate, providing clear explanations of the problem and preventative measures.
• A positive attitude and can-do mindset, fostered by your proven track record of helping others resolve technical issues.
• Excellent verbal and written communication skills, allowing you to effectively communicate with a wide range of stakeholders.
• Flexibility in handling unusual situations, such as staying back later or adjusting work schedules, to accommodate out-of-the-ordinary circumstances.

Why You'll Love Working Here:

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

• Hybrid working (for majority of our roles) with team anchor days to support collaboration.
• Extensive training and development opportunities that enable continual growth as part of your career planning.
• Extensive discounts and benefits to maximise your money.
• A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
• Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.

CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds.

Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.