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Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What you will be doing

• Sells new products and/or services to existing and new account relationships.

• Maintain contact with existing customers to pick up any new sales orders

• Solicits and maintains network of prospects.

• Initiates contact with prospective customers to sell targeted FIS products and/or services.

• Works as a member of a sales team to sell assigned products or services to identified key accounts.

• Demonstrates product knowledge including various solutions, markets and competitive intelligence.

• Prepares and presents proposals to clients utilizing FIS resources and tools.

• Negotiates, structures and closes “deals” that meet customer expectations and FIS’s ability to deliver; utilizes appropriate company resources per the resources plan to provide product marketing support or specialized product sales expertise.

• Assists in the development of sales plans and strategies.

• Meets sales goals and objectives.

• Other related duties assigned as needed.

What you bring

• Strong experience in Sales

• Strong Software and Services Sales experience

• Experience in selling Treasury Solutions and good to have experience in selling Banking Book Risk Solutions

• Requires expert negotiation and communication skills, both written and verbal

• Requires solid decision-making and problem-solving skills

• Analytical skills are required to determine client business needs and requirements

• Ability to remain calm under various levels of pressure

• Ability to show established track record of involvement in industry trade groups preferred

• Requires the ability to establish and maintain effective working relationships with all levels of management (internally/externally), employees, clients and public

• Travel is required

#LI-NS1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

We are seeking an experienced, highly motivated and results-driven Public Sector Account Executive (PS AE) to join our ANZ sales team. The PS AE will work to define and execute a territory strategy consisting of existing Public Sector clients and targeted new prospects. This role is an acquisition (new business) growth role.

This is a senior position with the aim of building a vibrant Public Sector vertical business over a 3-year period.  

Specifically, you will:

• Devise a territory strategy for the ANZ Public Sector vertical delivering short, medium and long term revenue goals
• Bring your sector-specific knowledge on Public IT trends and initiatives to develop a sector strategy for greater DEX adoption
• Drive new business opportunities across our most strategic acquisition accounts, connecting with prospect C-level leaders, influencers and decision makers to deliver DEX outcomes 
• Understand the challenges your prospective clients face related to digital transformation, employee digital experience adoption within the context of the ANZ Public Sector
• Have an detailed knowledge of ANZ Public Sector procurement policies and frameworks
• Partner with Nexthink go-to-market teams including MSPs, Technology Partners and Alliance teams to ensure mutual success

• Leverage your ANZ Public Sector relationships and expertise to position Nexthink as the choice for DEX
• Achieve sales goals and targets for assigned territory on a quarterly and annual basis.
• Aggressively prospect, identify, qualify, and develop sales pipeline
• Build strong relationships with multiple MSP Program Directors within Government Agencies
• Work with the marketing team to conduct seminars; trade shows drive revenue growth and pipeline
• Take a consultative approach with clients by understanding their challenges and future strategies to drive the Nexthink solution within the marketplace.
• Prospect qualification and the development of new sales opportunities and ongoing revenue growth
• Sales process management and opportunity closure
• Ongoing account management to ensure customer satisfaction
• Close business to exceed monthly, quarterly, and annual bookings objectives
• Work closely with the Professional Services team to achieve customer satisfaction
• Sell a complete solution of software, services, and support to ensure customer success
• Work with Marketing to conduct seminars, trade shows, and other marketing-related events

What you can expect from us

At ServiceNow, we make work better for everyone – including our own employees. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible for our employees. Win as a Team is part of our culture, and we aspire to wow our customers. We stay hungry and humble and focus on creating belonging. Sustainability, inclusivity, and diversity are key focus areas within our business framework so that we have transparency, equity, and accountability to deliver meaningful, measurable change. With our vision and dedication for a better future already underway. Join us on this journey!

In addition to a competitive salary, supportive teams, and a real opportunity to progress in your career with a forward-thinking organisation, we provide resources to help you and your loved ones be well. From benefits plans and programs, to mental health resources that offer coaching and 24/7 support, to family support resources and parental leave programs – we want to help you take care of yourself and your loved ones. Below is a glimpse into even more of our offerings or click here for a full list:

• Along with holidays, we have company-wide designated global well-being days where everyone is off and can spend time doing what matters most.
• Flexible working culture to support the balance you need in both work and life.
• Parental leave programs.
• Childcare and caregiving benefits.
• A learning experience platform built using our own technology, to support your learning and development goals as well as a tuition reimbursement program.
• A global, cross-functional mentoring program.
• We also have team building activities, various employee belonging groups, volunteering, and community outreach programs.

What you get to do in this role

ServiceNow is seeking highly motivated and professional individuals to join our Support Account Management (SAM) Services team and play a critical role in delivering world-class customer satisfaction, as SAMs help ServiceNow change the way people work.

The SAM will be delivering both proactive and reactive services and act as a central point of contact for all support-related activities. You will be a member of a highly skilled team focused on a select set of high profile, strategic customers whilst delivering a high-quality service.

Additionally, you will be responsible for driving cross-functional teams to ensure customer issues are clearly identified and resolved effectively.

• Comfortable presenting to all levels of management, including C-Level stakeholders.     
• Use industry leading software management tools to proactively identify potential degradation of service issues to mitigate and/or resolve business impacting events for customers.
• Deliver business value and solutions by understanding and aligning ServiceNow applications, features, and benefits as it relates to our customer needs.
• Drive regular scheduled customer conference calls and customer meetings to ensure the continual flow of information with timely updates on all open cases, changes, problems, and on-going projects.
• Facilitate summary status reports, including monthly performance reviews and quarterly service reviews.
• Act as the facilitator between customers and ServiceNow with reference to mandatory upgrades, patches, and security requirements.
• Manage, document and report on performance against service level agreements (SLA's) and where SLA’s are not being met document and oversee an action plan that will result in meeting and exceeding those commitments routinely.
• Drive continual improvement for the customer and their environment through trend analysis and partnering with the internal account team to be a champion of change.
• Review open cases, problems and changes communicating aligned priorities to assigned ServiceNow teams to ensure a timely response and resolution.
• Act as an escalation point for customer impacting business critical issues.